Novotel Bangkok Sukhumvit 4

Dear ignasiousm Thank you very much for taking the time to share your candid comment and feedback of your recent stay on TripAdvisor review. I am absolutely encouraged by your endorsement and delighted to learn that you were pleased with our value, service and hospitality particularly from our Food and Beverage Manager at Restaurant. Indeed our team always willing to beyond extends to provide better service as per the guest’s requirements. I sincerely apologies for the delay in check-in procedure and therefore we have addressed the matter with team to do necessary action to improve the flow of the service in future. I personally sent you an email to express my sincere regards and now looking forward to your next visit to make the best arrangements. Thank you again for your time and please give us another chance to offer you an excellent service. Sincerely Vikrant Chauhan Executive Assistant Manager

Dear cvgopi10 Thank you for sharing your valuable feedback and brining this matter to our knowledge. I completely understand that this was certainly an inconvenience and I sincerely apologies on the behalf of my team. I will address the matter with concerned manager to find out the cause of the issue. As we do follow the guest requests for the tax invoice if they specify during the stay or upon departure. Indeed our reception team can create the bill to company invoice as required by the guests and for such need you may tell us in advance or upon departure. I will ask the team to add the special note for the same matter in your profile for the future arrivals so we can provide the tax invoice in time. So please feel free to contact me directly and I can be at your service for any further requirements as well as to make better arrangements in future. Sincerely Vikrant Chauhan Executive Assistant Manager

Dear Marwan C I cannot thank you enough for writing such a wonderful feedback and reviewing the Novotel Sukhumvit SOi 4. It was pleasure to learn that we were able to provide you comfortable room including the exclusive amenities in a modern facility. This is the great feeling to read that you were happy with hotel location to travel around and enjoy the activities around the place. It is always amazing feeling to get appreciation from guest about excellent service offered by our team members. Thank you for special mention about Mr.Tom and Mr.EkK, the concierge team and their efforts will be recognized accordingly. I will share your comments with them and I am sure your feedback will be huge encouragement for them. I am really moved with your kind endorsement of the property and all of us will look forward to welcome you again in near future. Sincerely Vikrant Chauhan Executive Assistant Manager

Dear addietrucon Thank you for taking the time to share your experience with the TripAdvisor community. It is unfortunate that there were some unpleasant aspect to your stay. We encourage our guests to call our reception in case a neighbor is being noisy. We will immediately advise them to be considerate of other rooms. We still have a mask mandate in our hotel. All our our teams have been briefed to ensure that our guests are wearing their masks while in the hotel. We have also placed signage all around the hotel for additional awareness. We must admit with guests from different parts of the world, not all guests are being corporative. We do advise our guests to follow this regulation repeatedly. We hope to be able to welcome you back at Novotel Bangkok Sukhumvit 4. Wishing you a pleasant end to your week. Thank you.