Kendi hikayelerini yaratan butik otellerde unutulmaz bir tatil
Discover serenity at a tranquil hillside sanctuary near Patong Beach. 150 Thai-inspired rooms and suites offer pool, Andaman Sea and mountain views. This boutique Accor Phuket Patong hotel features a rejuvenating spa with free wellness classes, multiple dining options, including two rooftop restaurants & bar, and three pools with swim-up bars. Craft your Stories that Stay and discover the best 5-star resort in Phuket and Accor Phuket accommodation close to Phuket's best beaches, nightlife and sightseeing.
Experience the best tropical island lifestyle & local Thai culture at this Accor Phuket Patong hotel luxury boutique resort, a member of the MGallery Collection. Create memorable moments & write your own Stories that Stay with a relaxing Thailand getaway. Discover the best 5 star resort in Phuket and Accor Phuket accommodation, dining, and spa offers, with additional discounts for ALL - Accor Live Limitless and Accor Plus members. Enjoy exclusive perks & benefits during your stay at our this Patong hotel.
The resort is located on Phuket's prestigious western coastline just a short distance from pristine Freedom Beach and Paradise Beach, two of the world's top-ranked beaches, and a quick drive to the vibrant nightlife and entertainment of Patong Beach.
Immerse in sea and mountain views from our lush hillside setting, featuring Thai-inspired rooms, memorable dining and spa with wellness activities. Our luxury boutique resort with three swimming pools, is perfectly placed to discover the best of Phuket.
Yogi Rana Otel Yönetimi
Otel ekstraları
Rooftop with sunset sea views - Sizzle Restaurant & Bar and Tambu 'tented' Indian Restaurant.
Indulge at Jivana Spa with massage, spa treatments and complimentary wellness activities.
Enjoy relaxation at three themed pools, each with Chiva Swim-up Bar in a tranquil atmosphere.
Nearby three of world's top beaches - Freedom Beach, Paradise Beach & Patong Beach nightlife.
Indulge in a unique drink experience with MyGlass package & for little ones MyKids package.
Konaklama olanaklarımız
Bu otelde rezervasyon yaptırın
Sayfa 1 / 3, Oda 1 :
Deluxe Room, Garden View, 1 King Bed & 1 Sofa Bed
, Oda 2 :
Deluxe Room, Pool View, 1 King Bed & 1 Sofa Bed
Oda
Deluxe Room, Garden View, 1 King Bed & 1 Sofa Bed
Fotoğraf / - Deluxe Room, Garden View, 1 King Bed & 1 Sofa Bed
Located on the hillside, a spacious 55 sqm room with contemporary Thai design and traditional motifs features one king bed and one sofa bed. The bathroom showcases a rain shower and separate bath, while a furnished terrace has serene garden views.
Manzara:
Bahçe tarafı
Konaklama ekstraları:
Balkon
Maksimum kişi sayısı
3
Genişlik
Başlangıç
55 m²
/
592 sq ft
Ulaşılabilirlik
Engellilere uygun oda
Şilte
King yataklar x1
Tek kişilik açılabilir kanepeler x1
İstek üzerine odada çocuk için ek yatak
İstek üzerine odada yetişkin için ek yatak
İstek üzerine bebek yatağı
Yiyecek ve İçecek
Yiyecek ve İçecek Olanakları
Şişelenmiş su
Kahve makinesi
Kahve/çay yapma olanağı
Su Isıtıcı
Mini buzdolabı
Nespresso makinesi
Mini Barİlave ücret
Banyo
Banyo Olanakları
Bornoz
Banyo ürünleri
Boy aynası
Banyoda saç kurutma makinesi
Makyaj/büyüteçli ayna
Ayna
Açık banyo
Terlik
Banyoda telefon
Havluluk
Evrensel tıraş fişi
Medya ve Teknoloji
İnternet Olanakları
Yüksek hızlı internet
RJ 11 çıkışı
Odanızda kablosuz internet
Telefon Olanakları
Doğrudan hatlı telefonİlave ücret
TV Olanakları
Çizgi Film TV kanalları
Chromecast
Uydu/kablolu renkli TV
42'/107 cm ekran
Düz ekran
LED ekran - Işık yayan diyot ekran
Hizmet ve Ekipman
Erişilebilirlik ve Güvenlik
Çalar saat
Odalarda sesli duman alarmları
Odalarda yaysız kilit sistemi
Odalarda acil durum bilgileri
Anahtar kartla çalışan kapı kilitleri
Odada kasa
Güvenlik Gözetleme Deliği
Odada duman alarmı
Odada sprinkler
Yatak Olanakları
Yastık Menüsü
Konfor Sunan Özellikler
Çalar saat
Karartma perdesi
Popüler Dergi
Saç kurutma makinesi
Ütü masası ve ütü
Açılan pencereler
Terlik
Elektrik Olanakları
220/240 V AC
Oda Servisleri
Odaya kahvaltı servisi
Operatör uyandırma servisi
Sıcaklık ve Hava Kontrolü
Klima
Özel ısıtma ve klima ayarlaması
Çalışma Alanı
çalışma masası
Dizüstü bilgisayar sığabilecek büyüklükte kasa
3 kişi maks.
55 m²
/
592 sq ft
Şilte
1 x King yataklar ve
1 x Tek kişilik açılabilir kanepeler
Fotoğraf / - Deluxe Room, Pool View, 1 King Bed & 1 Sofa Bed
Located on the hillside beside a resort pool, a spacious 55 sqm room with contemporary Thai design and motifs features one king bed and one sofa bed. The bathroom showcases a rain shower and separate bath, while a terrace offers relaxing pool views
Manzara:
Havuz tarafı
Maksimum kişi sayısı
3
Genişlik
Başlangıç
55 m²
/
592 sq ft
Şilte
King yataklar x1
Tek kişilik açılabilir kanepeler x1
İstek üzerine odada çocuk için ek yatak
İstek üzerine odada yetişkin için ek yatak
İstek üzerine bebek yatağı
Yiyecek ve İçecek
Yiyecek ve İçecek Olanakları
Şişelenmiş su
Kahve makinesi
Kahve/çay yapma olanağı
Su Isıtıcı
Mini Bar
Mini buzdolabı
Nespresso makinesi
Banyo
Banyo Olanakları
Bornoz
Banyo ürünleri
Boy aynası
Banyoda saç kurutma makinesi
Makyaj/büyüteçli ayna
Ayna
Açık banyo
Terlik
Banyoda telefon
Havluluk
Evrensel tıraş fişi
Medya ve Teknoloji
İnternet Olanakları
Yüksek hızlı internet
Odanızda kablosuz internet
Telefon Olanakları
Doğrudan hatlı telefonİlave ücret
TV Olanakları
Çizgi Film TV kanalları
Chromecast
Uydu/kablolu renkli TV
42'/107 cm ekran
Düz ekran
LED ekran - Işık yayan diyot ekran
Hizmet ve Ekipman
Erişilebilirlik ve Güvenlik
Çalar saat
Odalarda sesli duman alarmları
Odalarda yaysız kilit sistemi
Odalarda acil durum bilgileri
Anahtar kartla çalışan kapı kilitleri
Odada kasa
Güvenlik Gözetleme Deliği
Odada duman alarmı
Odada sprinkler
Yatak Olanakları
Yastık Menüsü
Konfor Sunan Özellikler
Karartma perdesi
Popüler Dergi
Saç kurutma makinesi
Ütü masası ve ütü
Açılan pencereler
Terlik
Elektrik Olanakları
220/240 V AC
Oda Servisleri
Odaya kahvaltı servisi
Operatör uyandırma servisi
Sıcaklık ve Hava Kontrolü
Klima
Özel ısıtma ve klima ayarlaması
Çalışma Alanı
çalışma masası
Dizüstü bilgisayar sığabilecek büyüklükte kasa
3 kişi maks.
55 m²
/
592 sq ft
Şilte
1 x King yataklar ve
1 x Tek kişilik açılabilir kanepeler
Located on the hillside, a generious 65 sqm room with contemporary Thai design and traditional motifs features one king bed . The bathroom showcases a rain shower and separate bath, while a furnished terrace offers relaxing mountain views.
Fotoğraf / - Deluxe Family Room, 1 King Bed & 1 Queen Bed
Located on the hillside, a spacious 55 sqm room with contemporary Thai design and traditional motifs features one king bed and one queen bed. The bathroom showcases a rain shower and separate bath, while a terrace offers relaxing garden views.
Located on the hillside with serene sea views from the furnished terrace, a generious 65 sqm 'adults only ' room with contemporary Thai design and traditional motifs features one king bed.The bathroom showcases a rain shower and separate bath.
Fotoğraf / - Premier Room, Whirlpool Bath, 1 King Bed
Set at the lower hillside, a generious 70 sqm room has a private terrace with a whirlpool bath. The room boasts contemporary Thai design with one king bed and one high tea is offered per stay. The bathroom features a rain shower and separate bath.
Set towards the lower hillside with direct access to a sparkling resort pool, a spacious 55 sqm room with contemporary Thai design and traditional motifs features one king bed. The bathroom showcases a rain shower and separate bath.
Premier Room, Pool Access & Whirlpool Bath, 1 King Bed
Fotoğraf / - Premier Room, Pool Access & Whirlpool Bath, 1 King Bed
Set at the lower hillside, a generious 70 sqm room has a terrace with pool access and a whirlpool bath. The room boasts modern Thai design with one king bed and one high tea is offered per stay. The bathroom features a rain shower and separate bath.
Fotoğraf / - Hideaway Suite, Private Pool, 1 King Bed
Set at the lower hillside with a plunge pool on the private terrace, a large 145 sqm suite with contemporary Thai design features a king bed. The bathroom features a rain shower and separate bath, while one floating breakfast is offered per stay
Konaklama ekstraları:
Özel Havuz
Maksimum kişi sayısı
4
Genişlik
Başlangıç
145 m²
/
1560 sq ft
Şilte
King yataklar x1
Tek kişilik açılabilir kanepeler x1
İstek üzerine odada çocuk için ek yatak
İstek üzerine odada yetişkin için ek yatak
İstek üzerine bebek yatağı
Yiyecek ve İçecek
Yiyecek ve İçecek Olanakları
Şişelenmiş su
Kahve makinesi
Kahve/çay yapma olanağı
Su Isıtıcı
Mini buzdolabı
Nespresso makinesi
Mini Barİlave ücret
Banyo
Banyo Olanakları
Bornoz
Banyo ürünleri
Boy aynası
Banyoda saç kurutma makinesi
Makyaj/büyüteçli ayna
Ayna
Açık banyo
Terlik
Banyoda telefon
Havluluk
Evrensel tıraş fişi
Medya ve Teknoloji
İnternet Olanakları
Yüksek hızlı internet
RJ 11 çıkışı
Odanızda kablosuz internet
Telefon Olanakları
Doğrudan hatlı telefonİlave ücret
TV Olanakları
Çizgi Film TV kanalları
Chromecast
Uydu/kablolu renkli TV
42'/107 cm ekran
LED ekran - Işık yayan diyot ekran
Hizmet ve Ekipman
Erişilebilirlik ve Güvenlik
Çalar saat
Odalarda sesli duman alarmları
Odalarda yaysız kilit sistemi
Odalarda acil durum bilgileri
Anahtar kartla çalışan kapı kilitleri
Odada kasa
Güvenlik Gözetleme Deliği
Odada duman alarmı
Odada sprinkler
Yatak Olanakları
Yastık Menüsü
Konfor Sunan Özellikler
Karartma perdesi
Popüler Dergi
Saç kurutma makinesi
Ütü masası ve ütü
Açılan pencereler
Terlik
Elektrik Olanakları
220/240 V AC
Oda Servisleri
Operatör uyandırma servisi
Karşılama hediyesi
Sıcaklık ve Hava Kontrolü
Klima
Özel ısıtma ve klima ayarlaması
Çalışma Alanı
çalışma masası
Dizüstü bilgisayar sığabilecek büyüklükte kasa
4 kişi maks.
145 m²
/
1560 sq ft
Şilte
1 x King yataklar ve
1 x Tek kişilik açılabilir kanepeler
Fotoğraf / - Two Bedrooms Pool Villa, 2 King Bed & 2 Sofa Bed
The 290 sqm Two-Bedroom Pool Villa combines two interconnecting Pool Villas and is ideal for families or friends. Two king bedrooms, sofa beds, dining areas, two pools, rain showers & outdoor bathtubs, offer space to relax together while retaining privacy
Maksimum kişi sayısı
8
Genişlik
Başlangıç
290 m²
/
3121 sq ft
Şilte
King yataklar x2
Tek kişilik yataklar x1
İstek üzerine odada çocuk için ek yatak
İstek üzerine odada yetişkin için ek yatak
İstek üzerine bebek yatağı
Yiyecek ve İçecek
Yiyecek ve İçecek Olanakları
Şişelenmiş su
Kahve makinesi
Kahve/çay yapma olanağı
Su Isıtıcı
Mini buzdolabı
Nespresso makinesi
Mini Barİlave ücret
Banyo
Banyo Olanakları
Bornoz
Banyo ürünleri
Boy aynası
Banyoda saç kurutma makinesi
Makyaj/büyüteçli ayna
Ayna
Açık banyo
Terlik
Banyoda telefon
Havluluk
Evrensel tıraş fişi
Medya ve Teknoloji
İnternet Olanakları
Yüksek hızlı internet
RJ 11 çıkışı
Odanızda kablosuz internet
Telefon Olanakları
Doğrudan hatlı telefonİlave ücret
TV Olanakları
Çizgi Film TV kanalları
Chromecast
Uydu/kablolu renkli TV
42'/107 cm ekran
LED ekran - Işık yayan diyot ekran
Hizmet ve Ekipman
Erişilebilirlik ve Güvenlik
Çalar saat
Odalarda sesli duman alarmları
Odalarda yaysız kilit sistemi
Odalarda acil durum bilgileri
Anahtar kartla çalışan kapı kilitleri
Odada kasa
Güvenlik Gözetleme Deliği
Odada duman alarmı
Odada sprinkler
Yatak Olanakları
Yastık Menüsü
Konfor Sunan Özellikler
Karartma perdesi
Popüler Dergi
Saç kurutma makinesi
Ütü masası ve ütü
Açılan pencereler
Terlik
Elektrik Olanakları
220/240 V AC
Oda Servisleri
Odaya kahvaltı servisi
Operatör uyandırma servisi
Sıcaklık ve Hava Kontrolü
Klima
Özel ısıtma ve klima ayarlaması
Çalışma Alanı
çalışma masası
Dizüstü bilgisayar sığabilecek büyüklükte kasa
8 kişi maks.
290 m²
/
3121 sq ft
Şilte
2 x King yataklar ve
1 x Tek kişilik yataklar
Rated amongst the best restaurants in Patong and in Phuket, this multiple award winning Al Fresco restaurant offers a wholesome menu of all time favorites with a focus on grills, barbecued meats and steaks and of course, fresh seafood.
pişirme tarzı
Steakhouse
Kapasite
80
39/9 Muen Ngern Road, Tri Trang Beach, Patong District Amphur Kathu, 83150 Phuket, Tayland
Rated amongst the best restaurants in Patong and in Phuket, this multiple award winning Al Fresco restaurant offers a wholesome menu of all time favorites with a focus on grills, barbecued meats and steaks and of course, fresh seafood.
Tambu Indian Restaurant
Fotoğraf / - Tambu Indian Restaurant
Experience Tambu, a Michelin Guide rooftop restaurant, offers stunning sea views and modern Indian charcoal cuisine. Inspired by the Mughal era, this 'tented palace' ranks #6 among Phuket's Top 25 Restaurants, promising an unforgettable dining experience.
pişirme tarzı
Hint
şef adı
Saurabh Sachdeva
Kapasite
40
39/9 Muen Ngern Road, Tri Trang Beach, Patong District Amphur Kathu, 83150 Phuket, Tayland
Experience Tambu, a Michelin Guide rooftop restaurant, offers stunning sea views and modern Indian charcoal cuisine. Inspired by the Mughal era, this 'tented palace' ranks #6 among Phuket's Top 25 Restaurants, promising an unforgettable dining experience.
Vista All-Day Dining
Fotoğraf / - Vista All-Day Dining
Discover a culinary journey at Vista Restaurant, where the ambiance reflects the Andaman Sea with shimmering mosaics and grand columns. Savor authentic Thai flavors, exquisite Indian cuisine, and international favorites in an elegant, immersive setting.
pişirme tarzı
Uluslararası mutfak
Kapasite
110
39/9 Muen Ngern Road, Tri Trang Beach, Patong District Amphur Kathu, 83150 Phuket, Tayland
Discover a culinary journey at Vista Restaurant, where the ambiance reflects the Andaman Sea with shimmering mosaics and grand columns. Savor authentic Thai flavors, exquisite Indian cuisine, and international favorites in an elegant, immersive setting.
Pearl Cafe
Fotoğraf / - Pearl Cafe
Pearl Café at Avista Hideaway Phuket Patong serves fresh coffee, artisanal pastries, and quick bites in a relaxed lobby setting - the perfect grab-and-go pause inspired by "Brewing Serenity, Baking Smiles.
pişirme tarzı
Cafe
Diğer bilgiler
Ödeme
Nakit
Kredi kartı
Temassız
Diğer
Özel menü
Işık menü
Pearl Café at Avista Hideaway Phuket Patong serves fresh coffee, artisanal pastries, and quick bites in a relaxed lobby setting - the perfect grab-and-go pause inspired by "Brewing Serenity, Baking Smiles.
Sayfa /
Sizzle Rooftop Bar
Fotoğraf / - Sizzle Rooftop Bar
Experience a stylish rooftop bar with mountain and Andaman Sea views. Enjoy panoramic sunsets, signature cocktails, Tikki's, premium spirits and local craft beers. The perfect spot for memorable moments with friends or a romantic rendezvous.
Experience a stylish rooftop bar with mountain and Andaman Sea views. Enjoy panoramic sunsets, signature cocktails, Tikki's, premium spirits and local craft beers. The perfect spot for memorable moments with friends or a romantic rendezvous.
Chiva Pool Bar
Fotoğraf / - Chiva Pool Bar
Relax at three different swim-up Chiva Pool Bars for ultimate poolside vibes. From family fun, cool vibes to serene tranquility, elevate your experience with soul-nourishing selections and refreshing cocktails
Relax at three different swim-up Chiva Pool Bars for ultimate poolside vibes. From family fun, cool vibes to serene tranquility, elevate your experience with soul-nourishing selections and refreshing cocktails
Kahvaltı
Fotoğraf / - Kahvaltı
Açık büfe
Start your day with an indulgent breakfast selection of local Thai specialties, fresh pastries & seasonal fruits, authentic Indian, Arabic & international favorites. Upgrade to our signature or Middle Eastern floating breakfast and make memorable moments.
Açılış saatleri
Pazartesi
-
Salı
-
Çarşamba
-
Perşembe
-
Cuma
-
Cumartesi
-
Pazar
-
Sonraki çalışma saatleri
Faydaları
İngiliz
Amerikan
Kontinental
Sıcak kahvaltı
Soğuk kahvaltı
Restoran
Vista Restaurant
3 yüzme havuzları
Fotoğraf / - Yüzme havuzu
Take a refreshing swim in one of three saltwater pools: Tropical, Riverside or Hillside. Located on different levels of the hotel complex, each offers a unique ambiance and panorama, and each has its own swim-up bar and poolside service.
Hillside Pool
The Hillside Pool, exclusively for adults, is a serene retreat perched at the top level. Take a refreshing plunge in the infinity pool, featuring an elegant black marble finish and Chiva Pool Bar, with views of lush mountain forests and the Andaman Sea.
Açılış saatleri
Pazartesi
-
Salı
-
Çarşamba
-
Perşembe
-
Cuma
-
Cumartesi
-
Pazar
-
Sonraki çalışma saatleri
Konum
Otel içi
Havuz özellikleri
Açık havuz
Klorlama
Senin emrinde
Duş
Erişim ve Güvenlik
İlk yardım eğitimi almış personel
Main Pool
Experience the allure of a unique infinity pool in Phuket offering breathtaking views of lush green hills on one side and the shimmering Andaman Sea on the other. Featuring Chiva Pool Bar, kids pool and an adjacent Kids club and fitness centre.
Açılış saatleri
Pazartesi
-
Salı
-
Çarşamba
-
Perşembe
-
Cuma
-
Cumartesi
-
Pazar
-
Sonraki çalışma saatleri
Konum
Otel içi
Havuz özellikleri
Açık havuz
Taşan havuz
Klorlama
Senin emrinde
Kolluklar
Çocuk Havuzu
Duş
Erişim ve Güvenlik
İlk yardım eğitimi almış personel
Riverside Pool
Nestled in the resort, our Riverside Pool is inspired by the charm of ancient Thai villages, where homes once lined the riverbanks. Select rooms offer direct pool access, and swim-up to Chiva Pool Bar, a chic social gathering place with submerged stools.
Açılış saatleri
Pazartesi
-
Salı
-
Çarşamba
-
Perşembe
-
Cuma
-
Cumartesi
-
Pazar
-
Sonraki çalışma saatleri
Konum
Otel içi
Havuz özellikleri
Açık havuz
Taşan havuz
Klorlama
Senin emrinde
Kolluklar
Duş
Erişim ve Güvenlik
İlk yardım eğitimi almış personel
Take a refreshing swim in one of three saltwater pools: Tropical, Riverside or Hillside. Located on different levels of the hotel complex, each offers a unique ambiance and panorama, and each has its own swim-up bar and poolside service.
Fitness merkezi
Fotoğraf / - Fitness merkezi
Work out with views of the Tropical Pool in the foreground and Phuket's jungle beyond. The fitness center allows you to maintain your exercise routine while on holiday, in an exhilarating setting.
Sculpt Fitness Center
İlave ücret
Work out with views of the Tropical Pool in the foreground and Phuket's jungle beyond. The fitness center allows you to maintain your exercise routine while on holiday, in an exhilarating setting.
Açılış saatleri
Pazartesi
-
Salı
-
Çarşamba
-
Perşembe
-
Cuma
-
Cumartesi
-
Pazar
-
Sonraki çalışma saatleri
Konum
Otel içi
Fitnes ekipmanı
Ücretsiz ağırlıklar
Sabit bisiklet
Koşu bandı
Güç ekipmanları
Fitness makineleri
Kardiyo ekipmanı
Egzersiz bisikleti
Odada TV
Havlu mevcuttur
Work out with views of the Tropical Pool in the foreground and Phuket's jungle beyond. The fitness center allows you to maintain your exercise routine while on holiday, in an exhilarating setting.
Spa
Fotoğraf / - Spa
İlave ücret
Beneath the pavilion-style roof of a Thai Sala, let the sound of flowing water lull you into a state of total bliss. Feel stress melt away as Phuket's soft breeze caresses your body, joining forces with the healing hands of our expert massage therapists.
Konum
Otel içi
Açılış saatleri
Pazartesi
-
Salı
-
Çarşamba
-
Perşembe
-
Cuma
-
Cumartesi
-
Pazar
-
Sonraki çalışma saatleri
Diğer bilgiler
Hizmetler
Spa Seansı
Taze bütün meyve mevcuttur
Senin emrinde
Havlu mevcuttur
Bornoz mevcuttur
Terlik
Beneath the pavilion-style roof of a Thai Sala, let the sound of flowing water lull you into a state of total bliss. Feel stress melt away as Phuket's soft breeze caresses your body, joining forces with the healing hands of our expert massage therapists.
Exchange vows at Avista Hideaway Phuket Patong MGallery, with stunning views overlook the Andaman Sea. Say "I do" against breathtaking sunset views, with elegant spaces designed to create an unforgettable wedding surrounded by natural beauty & romance.
Ilayda C. A.
Çiftler
-
ALL için doğrulanmış yorumlar
Fotoğraflara göre çok daha eski odalar. Temiz hissi yeterli değil. Olanaklar sınırlı. Ulaşımı zor
Dear Ms. A.,
Thank you for taking the time to share your feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery Collection.
We sincerely regret to learn that your experience did not meet expectations and that several aspects of your stay left you disappointed. Please accept our apologies for the extended check-in process, the concerns regarding room condition and cleanliness, as well as the perceived value and accessibility of the resort.
We appreciate your candid comments regarding the accommodation, breakfast experience, amenities, and Wi-Fi service. Feedback such as yours is important to us, as it helps identify areas where improvements are needed. Please rest assured that your observations have been shared with the relevant teams for review and follow-up.
While we regret that we did not provide the experience you anticipated, we are grateful for your feedback and the opportunity to learn from it.
Thank you once again for sharing your comments. We hope to have the opportunity to regain your confidence and provide a more positive experience in the future.
Warm regards,
Avista Hideaway Phuket Patong – MGallery Collection Team
Avis müşterileri puanı 3.5/5
Murat C. G.
Tek başına seyahat edenler
-
ALL için doğrulanmış yorumlar
Check in took more than a hour. They couldn’t find my reservation. Than I had to cancel and make a new one. But that time the cost of the reservation increased. At the beginning they didn’t charged that amount but after that they asked to charged again. Its a funny situation for a hotel which says they provide high quality service. Everything starts with check in the first impression is so important especially after a 20 hour travel.
Dear Murat,
Thank you for sharing your recent experience with us. I am very sorry to read about the inconvenience you faced during your arrival and check-in process. We fully understand how important a smooth and welcoming first impression is, especially after such a long journey, and regret that we did not provide the efficient service you rightfully expected.
Please accept our sincerest apologies for the delay in locating your reservation and for the frustration this caused with the subsequent rebooking and charges. Your feedback is very valuable, and we are reviewing our procedures with the team to ensure that such situations are handled promptly and with greater care for our guests.
We are pleased to know that you were satisfied with the cleanliness, breakfast, and overall facilities of the hotel. We truly hope to have the opportunity to restore your confidence in our service and provide you with a much more seamless experience on your next visit.
Kind regards,
Avista Hideaway Phuket Patong - MGallery Team
Avis müşterileri puanı 4.5/5
Alim B.
Çiftler
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ALL için doğrulanmış yorumlar
Çalışanlar gayet ilgiliydi. Oda değiştirme talebimizi yerine getirdiler. Balayı tatili için gelmiştik. Güzel bir anı için teşekkürler.
Dear Alim,
Thank you for taking the time to share your experience following your recent stay at Avista Hideaway Phuket Patong - MGallery. We are delighted to know that you chose to spend such a special occasion with us and that our team was able to assist in making your honeymoon a memorable one.
It is wonderful to know that you appreciated our architecture and landscaped surroundings, as well as the attentive service provided by our team. We are pleased that the room change request was handled smoothly and that you enjoyed a peaceful retreat away from the city.
Your feedback encourages us to continue creating thoughtful and personalised experiences for all our guests.
Kind regards,
Avista Hideaway Phuket Patong - MGallery Team
Çok iyi
Avis müşterileri puanı 5.0/5
Anonim
Aileler
-
ALL için doğrulanmış yorumlar
Şahaneydi
Dear Berrin,
Thank you very much for your wonderful review. We are thrilled that you had an amazing experience with us and are grateful for your kind words. It was our pleasure to offer you the upgrade, and we are so glad you were satisfied with your stay.
We look forward to welcoming you back soon.
Warm regards,
Manish Pratap
General Manager
Dear Ms. A.,
Thank you for taking the time to share your feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery Collection.
We sincerely regret to learn that your experience did not meet expectations and that several aspects of your stay left you disappointed. Please accept our apologies for the extended check-in process, the concerns regarding room condition and cleanliness, as well as the perceived value and accessibility of the resort.
We appreciate your candid comments regarding the accommodation, breakfast experience, amenities, and Wi-Fi service. Feedback such as yours is important to us, as it helps identify areas where improvements are needed. Please rest assured that your observations have been shared with the relevant teams for review and follow-up.
While we regret that we did not provide the experience you anticipated, we are grateful for your feedback and the opportunity to learn from it.
Thank you once again for sharing your comments. We hope to have the opportunity to regain your confidence and provide a more positive experience in the future.
Warm regards,
Avista Hideaway Phuket Patong – MGallery Collection Team
Avis müşterileri puanı 3.5/5
Murat C. G.
Tek başına seyahat edenler
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ALL için doğrulanmış yorumlar
Check in took more than a hour. They couldn’t find my reservation. Than I had to cancel and make a new one. But that time the cost of the reservation increased. At the beginning they didn’t charged that amount but after that they asked to charged again. Its a funny situation for a hotel which says they provide high quality service. Everything starts with check in the first impression is so important especially after a 20 hour travel.
Dear Murat,
Thank you for sharing your recent experience with us. I am very sorry to read about the inconvenience you faced during your arrival and check-in process. We fully understand how important a smooth and welcoming first impression is, especially after such a long journey, and regret that we did not provide the efficient service you rightfully expected.
Please accept our sincerest apologies for the delay in locating your reservation and for the frustration this caused with the subsequent rebooking and charges. Your feedback is very valuable, and we are reviewing our procedures with the team to ensure that such situations are handled promptly and with greater care for our guests.
We are pleased to know that you were satisfied with the cleanliness, breakfast, and overall facilities of the hotel. We truly hope to have the opportunity to restore your confidence in our service and provide you with a much more seamless experience on your next visit.
Kind regards,
Avista Hideaway Phuket Patong - MGallery Team
Avis müşterileri puanı 4.5/5
Alim B.
Çiftler
-
ALL için doğrulanmış yorumlar
Çalışanlar gayet ilgiliydi. Oda değiştirme talebimizi yerine getirdiler. Balayı tatili için gelmiştik. Güzel bir anı için teşekkürler.
Dear Alim,
Thank you for taking the time to share your experience following your recent stay at Avista Hideaway Phuket Patong - MGallery. We are delighted to know that you chose to spend such a special occasion with us and that our team was able to assist in making your honeymoon a memorable one.
It is wonderful to know that you appreciated our architecture and landscaped surroundings, as well as the attentive service provided by our team. We are pleased that the room change request was handled smoothly and that you enjoyed a peaceful retreat away from the city.
Your feedback encourages us to continue creating thoughtful and personalised experiences for all our guests.
Kind regards,
Avista Hideaway Phuket Patong - MGallery Team
Çok iyi
Avis müşterileri puanı 5.0/5
Anonim
Aileler
-
ALL için doğrulanmış yorumlar
Şahaneydi
Dear Berrin,
Thank you very much for your wonderful review. We are thrilled that you had an amazing experience with us and are grateful for your kind words. It was our pleasure to offer you the upgrade, and we are so glad you were satisfied with your stay.
We look forward to welcoming you back soon.
Warm regards,
Manish Pratap
General Manager
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