Novotel Darwin Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 839 reviews

Best price
guarantee
Novotel Darwin Airport - Image 1
Novotel Darwin Airport - Image 2
Novotel Darwin Airport - Image 3
Novotel Darwin Airport - Image 4
2 Sir Norman Brearley Drive, 0812 DARWIN, Australia

Description

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Darwin Airport

2 Sir Norman Brearley Drive
0812 DARWIN
Australia

GPS:-12.407074, 130.880038

Telephone
Fax +61 8 8920 7900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Novotel Poolside Restaurant

Newly refurbished Novotel Poolside Restaurant! Tropical ambiance, delectable all-day menu. Dine poolside/takeaway, extensive options. À la Carte Breakfast & diverse all-day menu. Quench your thirst at Novotel Poolside bar, served by friendly staff!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  839 reviews

TripAdvisor Rating  3.5/5  570 reviews

It was pleasant until...

Customer review rating 3.5/5

C. Families - Confirmed reviews ALL

Pleased with overall experience but the only down side is the pool. Considering it is Darwin, we think shades are really important, especially for the kids. We had dinner at Novotel poolside menu because the menu on google looked great, but when we got there the menu was different.

Dear C., Thank you for your comments regarding your stay at Novotel Darwin Airport. We’re pleased to hear that you had an overall positive experience with us. We appreciate your constructive feedback about the need for more shade by the pool, and I’m happy to inform you that we are actively working on this. We also apologize for the discrepancies you found between the poolside menu and what was listed on Google. Additionally, I regret the inconvenience you experienced with the check-in process despite completing it online. Please know that we are streamlining our procedures to minimize wait times in the future. Your feedback has been communicated to hotel management to help address these issues and prevent future occurrences. Thank you once again for sharing your experience. We hope to welcome you back to our property soon! Sincerely, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Disrespectful staff

Customer review rating 2.0/5

Carly O. B. O. D. W. Business - Confirmed reviews ALL

We booked D. in with our business card, and we accidentally send the wrong photo o. the credit card, it was the old one.... We've booked the accom previously and didn't think it would be a big issue. Unfortunately D. arrived late when no one was in our Office to assist him. When D. arrived, the man that served him was very rude. D. had his booking confirmation o. him, but the man was still disrespectful. In the end, D. had to pay with his personal money. D. preferred your accomodation, but now I D.'t think we should book our clients there anymore.

Dear Dom W., Thank you for sharing your feedback, and I apologize for the inconvenience D. experienced during check-in. It seems there was a miscommunication o. our part. D. had an outstanding billing from a previous stay that required settlement. Our team did try to reach out to the company for clarification, but we didn’t receive a response. As the outstanding balance exceeded our credit limit, the Front Desk team was only verifying company details to ensure we could proceed correctly. I apologize if this came across as disrespectful, as it was not our intention. I understand the frustration this caused D., D. did not use his card to pay accommodation however the card only use for Bond as hotel policy.. We value your business and are committed to providing a better experience in the future. If you’d like to discuss this further or if there’s anything I can do to resolve this matter, please feel free to reach out. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Everything we needed.

Customer review rating 4.5/5

Rhonda Families - Confirmed reviews ALL

We arrived to Darwin after an international flight and walked into the room to discover bottles of water, wine and a fruit platter awaiting. A pleasant surprise. The rooms were clean and spacious and the washing machine and dryer appreciated. The children loved the pool.

Dear Rhonda M., Thank you for sharing your comments regarding your stay at Novotel Darwin Airport. We truly appreciate your feedback. We are thrilled to hear that you enjoyed your stay with us and that you liked the amenities we provided for you. It’s wonderful to know that your children loved the pool! Positive feedback like yours is always a pleasure to receive, and I will be sure to share your comments with our team. I am confident that this will encourage our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience. We look forward to welcoming you back for another delightful visit. Best regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Room was clean and suitable

Customer review rating 4.0/5

Hannu Business - Confirmed reviews ALL

Only criticism is no water provided. Thought this was very poor and petty.

Dear H., Thank you for sharing your comments regarding your stay at Novotel Darwin Airport. We truly appreciate your feedback. We are grateful for your constructive suggestion regarding the water setup in the minibar. Please rest assured that this feedback has been shared with the hotel management for their consideration. It is always a pleasure to receive positive remarks, and I will pass your comments along to our team. I am confident that this feedback will serve as encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience. We look forward to welcoming you back for another pleasant visit. Sincerely, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

good except very poor wifi

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

satisfactory As a Business traveller and ALL Gold member WiFi is way below expectations

Dear Lachlan W., Thank you for sharing your comments regarding your stay at Novotel Darwin Airport. We truly appreciate your feedback. We are delighted to hear that you enjoyed your stay with us. However, we regret that the Wi-Fi speed did not meet your expectations. Please rest assured that your feedback has been forwarded to hotel management for their attention. Thank you once again for sharing your experience. We look forward to welcoming you back for another pleasant visit. Best regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

In partnership with TripAdvisor

Other web-users rate our hotel

  • 350 reviews 9.1/10 Location
  • 521 reviews 4.8/10 Room
  • 525 reviews 7.7/10 Service
  • 11 reviews 4.7/10 WiFi
  • 248 reviews 8.8/10 Pool
  • 227 reviews 4.8/10 Cleanliness
  • 177 reviews 5.6/10 Comfort
  • 135 reviews 4/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Darwin

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.