迪拜市美爵酒店 5 星

客户意见评级 (ALL 评级) 4.1/5 1,252 评论

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61B 街, 加尔胡德, 靠近 Al Garhoud 地铁站, 79841 迪拜, 阿拉伯联合酋长国

描述

酒店其他优惠

  • DXB 机场（T1 和 T3）以及主要购物场所和海滩景点的免费接送服务。

  • 餐厅、大堂咖啡厅、室外游泳池、水疗中心和健身房

  • 步行 5 分钟可到达 Al Garhoud 地铁站，靠近德伊勒市中心和节日城，

  • 免费高速无线网络和室内停车场

  • 酒店提供精致的设施，设有 257 间高级的现代客房和 104 间设施齐全的公寓

我们的客房

酒店位置

迪拜市美爵酒店

61B 街, 加尔胡德, 靠近 Al Garhoud 地铁站
79841 迪拜
阿拉伯联合酋长国

GPS:25.250933, 55.343706

电话
传真 +971 4 525 0001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 客房服务

WALIMA

全日餐厅。精心准备的高品质美食、吸引人的现代化呈现方式，自助和点菜均可。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.1/5  1,252 评论

TripAdvisor 评级  4.4/5  725 评论

Formal Demand for Full Refund – Severe Service Failure and Unlawful Guest Treatment

Tripadvisor 评级 1.0/5

Özlem M 经 TripAdvisor 认证的评论

Formal Demand for Full Refund – Severe Service Failure and Unlawful Guest Treatment Dear Management, Following my previous correspondence, this email constitutes a formal and final demand for a full refund of all accommodation charges related to our stay at Grand Mercure Dubai City between 2 and 7 February. I would like to state clearly that we are highly experienced international travelers and have stayed in numerous hotels across many countries. This is the first time we have ever experienced a situation of this seriousness, involving both severe service failure and unlawful treatment of guests. During our stay, the hotel failed to provide the service that was sold and paid for, as well as the minimum standards of safety, hygiene, and guest dignity required under international hospitality standards: Room 119 was rendered unusable due to serious flooding caused by a drainage failure. Room 210 suffered from active water leakage from the toilet ceiling, making the WC completely unusable. Our personal belongings were damaged due to these conditions. Most critically, we were subjected to unlawful pressure involving our passports, including threats regarding their return, which constitutes a serious violation of fundamental guest rights. It must be emphasized that withholding or using a passport as leverage is indefensible and unlawful, and we are fully aware of the legal implications of such actions under UAE regulations and international consumer and hospitality laws. Given the above, the accommodation service provided was clearly defective and unfit for purpose. Under these circumstances, there is no legal or ethical basis to refuse a full refund, as the contracted service was not delivered. Accordingly, we formally demand: A full refund of all accommodation fees paid, Written confirmation of the refund amount and the processing timeline, That all further communication be conducted strictly in writing via email for record and legal clarity. Please note that should this matter not be resolved promptly and professionally, we are fully prepared to escalate the issue through Accor Group’s global complaint mechanisms, relevant tourism and consumer protection authorities, and international public review platforms. We trust that Accor will handle this matter with the seriousness it warrants and look forward to your written response. Sincerely,Özlem Makas KoçhanSerkan KoçhanStay dates: 2–7 FebruaryRooms: *119 / 210

Amazing housekeeping

Tripadvisor 评级 5.0/5

Ram G 经 TripAdvisor 认证的评论

I had a very comfortable stay at the hotel. Thanks to Menuka, our room was always fresh, clean, and well-maintained. Truly professional service.

Great hotel

Tripadvisor 评级 5.0/5

Dibash R 经 TripAdvisor 认证的评论

Housekeeping service deserves special recognition. Menuka did a fantastic job ensuring all amenities were replenished and the room remained spotless. Highly appreciated!

A very disappointing experience.

Tripadvisor 评级 1.0/5

dah08 商务住宿 - 经 TripAdvisor 认证的评论

Unfortunately, my experience at this hotel was very disappointing after the staff was changed. The level of cleanliness has noticeably declined, and the rooms and facilities are no longer maintained as they used to be. The hotel manager, Danish, was not cooperative when feedback was provided, and complaints were not taken seriously. In addition, the receptionist’s attitude was unprofessional and inappropriate. I expected a much better standard for the price paid, but the experience was disappointing. I do not recommend staying at this hotel until management, cleanliness, and customer service are improved.

Excellent stay

Tripadvisor 评级 5.0/5

Mohamed B 经 TripAdvisor 认证的评论

It is winderful hotel and very nice staff, i feel happy staying in the hotel, very good housekeeping especially Mr. Olawole who supported me during my stay with big smile

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其他网络用户评价我们的酒店

  • 1,435 评论 9.4/10 位置
  • 2,308 评论 7.6/10 房间
  • 5,915 评论 9.2/10 服务
  • 45 评论 5.7/10 上网
  • 1,359 评论 7.8/10 清洁度
  • 1,065 评论 8.5/10 早餐
  • 50 评论 4.9/10 酒吧和饮品
  • 8 评论 10/10 可持续性

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