迪拜河市中心铂尔曼居所酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 594 评论

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迪拜河市中心铂尔曼居所酒店 - Image 1
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P O BOX 61871, 德伊勒市中心, 巴尼亚斯路, 61871 迪拜, 阿拉伯联合酋长国

描述

酒店其他优惠

  • 可直通德伊勒市中心商场

  • 免费无线网络

  • 室外游泳池

  • 家庭房

  • 设施齐全的厨房

我们的客房

客房

单间公寓，配备 1 张特大床，可欣赏溪流景观

  • 3 个人最多
  • 53 m² / 570 sq ft
  • 床上用品 1 x 特大床
  • 景色: 拥有全景

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酒店位置

迪拜河市中心铂尔曼居所酒店

P O BOX 61871, 德伊勒市中心, 巴尼亚斯路
61871 迪拜
阿拉伯联合酋长国

GPS:25.251787, 55.334499

电话
传真 +971 4 295 4444

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 不允许携带宠物
  • 穿梭巴士
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 100% 无烟酒店

游泳馆

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  594 评论

TripAdvisor 评级  5.0/5  1,132 评论

卓越奖 2024

Mini luxurious home far from home

Tripadvisor 评级 5.0/5

saoodac 经 TripAdvisor 认证的评论

We arrived around 10pm and were warmly received by the receptionist. Am sorry but I forgot her name. Check in was fast and we got our room rapidly. We were pleasantly surprised by the apartment. It is luxurious, well decorated and had all amenities. It was like a mini luxurious home far from home. We even had a welcome message and chocolates waiting for us. Thank you Laura. The bed were big and comfortable. Kitchen well equiped and the filtered water dispenser was a big plus. Each room has a TV and the channels provided kept the kids entertained. Bathroom was clean and well equipped with bathtub and shower. We had hot water at each water point. After a long tiring day, we could relax in the bathtub. The pool is situated on the 8th floor and can only be accessed with your room card. The water was warm and the kids had fun swimming. You get towels to use there and you can dispose of them in the towel bin once done. The hotel is attached to a mall, Deira City Centre Mall, which you can access through the parking lot. You can do your shopping there. There is a Carrefour and pratically all the shops that we had in Al Ghurair mall. The restaurants offer different types of food. We had delicious food at Hatam and Gazebo restaurants. You also have Tim Horton's, Dunkin, Krispy Kreme and cafés as well as fast food restaurants. You have a wide variery of choice in fact. Check out was fast. All the staff members we encountered during our stay were smiling and welcoming. Overall a very pleasant and memorable stay.

Disappointing service level and poor attention to detail

Tripadvisor 评级 3.0/5

Rafael K 经 TripAdvisor 认证的评论

Disappointing stay. I used the laundry service but the laundry went missing. When it was located after I'd checked out, I was asked to pay for delivery to my new hotel which of course I refused. When the laundry was eventually delivered, it was transported unprotected and so got damaged en route. An item went missing from my room, the head of security investigated and said he would assist with a police report, when i followed up i was told it was not the hotel's policy to assist with a police report. I requested an invoice for my stay made out to my business name, this did not happen, I followed up with Lavinia Marquez ("VIP AMBASSADOR"), received a response addressed to someone else's name but still not the amended invoice, I then escalated to Accor support, who sent me by mistake a response to someone else's query rather than mine. I am still waiting to this day for the invoice.

Dear Valued Guest, Thank you for taking the time to share your feedback, and we truly apologize for the inconvenience and frustration you encountered during your stay with us. We understand that the missing laundry and the subsequent delivery issues were particularly disappointing, and we regret that this caused you inconvenience. As part of our regular process, we do place a note in your room to inform you when the laundry is ready for collection. We sincerely apologize if this note was overlooked or not immediately noticed during your check-out. We will review our procedures to ensure this step is clearer and more noticeable in the future to prevent such oversights. Regarding the invoice, we have checked our records, and it appears that the corrected invoice was sent to your email. However, we sincerely apologize for the confusion and the human error in addressing it to the wrong name. We understand the importance of having the correct details, and we have immediately resent the correct invoice to you . Please accept our sincerest apologies for this mistake and the delay in receiving the invoice. With regards to the missing item from your room, we do understand how unsettling such an experience can be. While our hotel policy requires guests to file a police report in case of missing items, we are more than happy to assist with providing any necessary information that may help in the process. We regret if our communication about this policy was not clear and properly conveyed. We are truly sorry that these issues overshadowed your stay with us, as we strive to provide a seamless and enjoyable experience for all our guests. We value your feedback and are committed to improving our service standards based on your experience. We hope you will give us the opportunity to restore your faith in our hospitality during your next visit. Thank you again for your patience and understanding. Kind Regards Laura Nicli Hotel Manager

A Home away from Home! ❤️

Tripadvisor 评级 5.0/5

Trek17200278097 经 TripAdvisor 认证的评论

Our stay at Pullman Residences was absolutely seamless and perfect in every way. Every staff member, right from the concierge staff, the security, to the front desk, to the housekeeping staff - - literally all of them did their job with all their heart and a smile on their face all the time! We felt as if it was that our own family helping us with things. This is a hallmark which I noticed in my stay at Pullman residences last year and the same this year.. All the toiletries, towels, linen, and everything that needed to be changed on a daily basis was done perfectly, without the need to call for it, or remind your team to come in and do the needful There was generosity of time and commitment towards the clean ship and upkeep of our room, which I truly appreciate and I’m grateful for!’ 15 days at your hotel went away in a breeze and made us leave Pullman with a heavy heart because we were served an impeccable hospitality and kindness that warmed our hearts while we travelled back home to India. A special mention of Ms. Linn Linn who checked us in, Suman ( our housekeeping staff ), Mr Philomeno ( the conceirge) And the security gentleman , whose name I’m unfortunately missing on, who always made things seamless! Thank you to one and all for this experience. The next time I will book this hotel directly with the Pullman reservations, and not through a travel agent

Dear Valued Guest, Thank you so much for your kind words and for taking the time to share your wonderful experience at Pullman Dubai Creek City Centre Residences. We are absolutely thrilled to hear that your stay with us was seamless and perfect in every way. It warms our hearts to know that our team, from the concierge to housekeeping, made you feel like part of our family. We pride ourselves on delivering genuine hospitality and it is incredibly rewarding to hear that our efforts contributed to such a memorable stay for you. Your recognition of our team members, including Linn Linn, Suman, Filomeno, and the security staff, means a great deal to us. We will certainly pass on your appreciation to them, as they work tirelessly to ensure our guests’ comfort and satisfaction. We are also grateful for your feedback regarding the attention to detail with our rooms, linens, and amenities. It's wonderful to know that our commitment to cleanliness and care has not gone unnoticed. Thank you once again for your kind words. We can't wait to welcome you back on your next visit. Should you need anything for future bookings, please feel free to reach out to our team directly at Pullman Reservations—we’ll be more than happy to assist you. We look forward to hosting you again at Pullman Dubai Creek City Centre Residences! Kind Regards, Laura Nicli Hotel Manager

Vacation at pullman residences

Tripadvisor 评级 5.0/5

leeann l 经 TripAdvisor 认证的评论

The apartments are Cozy, well equipped and so clean neat tidy and you can feel luxurious at ease! The housekeeping team Tham and Shambhu are absolutely delightful and made our stay the most convenient and comfortable! Love this place and their welcoming staff

Dear Valued Guest, Thank you for sharing your wonderful experience at Pullman Dubai Creek City Centre Residences! We’re thrilled to hear that you found our apartments cozy, well-equipped, and luxurious. It’s fantastic to know that Tham and Shambhu from our housekeeping team made your stay even more enjoyable with their delightful service. We take pride in our welcoming staff, and your kind words truly mean a lot to us. We’re so glad you loved your stay and look forward to welcoming you back for another luxurious experience! Warm regards, Laura Nicli Hotel Manager

Nice family trip

Tripadvisor 评级 5.0/5

hoodyni 经 TripAdvisor 认证的评论

Stayed here again after 2018 for a week. Had again an awesome stay. We were total people of 5, so had a two bedroom apartment. Location is perfect as well. Metro and Mall almost within. When ordering careem or uber it was always tricky for them to find it. They always went first to the hotel next door then you have to reguide them. Going to breakfast or to the mall you have to walk always through the garage/parking lot which is very hot, due to the cars parked there. But the staff is the main factor for your stay. All over everyone were pollite, professional and empathic. I need to mention Mr. Liam, Mrs Dinushi and their team. Every request were listened with patience and their solution oriented approach was very helpful. Also Mr Anoop form concierge service was as professional as he was back in 2018. Will defenetly stay here again, maybe there is a solution where we dont have to walk through the garage to avoid the excessive heat.

Dear Valued Guest, Thank you for choosing to stay with us again and for sharing your experience! We’re thrilled to hear that you and your family had another awesome week at Pullman Dubai Creek City Centre Residences. We’re glad you found our location convenient, with easy access to the metro station and Deira City Centre Mall. However, we apologize for the difficulties you encountered with taxi services. Your feedback will be shared with our team to help improve the experience for future guests. We appreciate your comments about the walk through to the hotel for breakfast. We understand that it can be uncomfortable in the heat. We’ll look into potential solutions to enhance guest comfort in this area. We want to let you know that there is indeed an alternate route from inside the building that leads to the hotel side, and we regret that this was not communicated to you properly during your stay. It’s wonderful to know that our staff made a positive impact on your stay. We will be sure to pass along your kind words to Liam, Dinushi, and Anoop. Their dedication to providing exceptional service truly sets us apart. Thank you once again for your valuable feedback. We look forward to welcoming you back for another enjoyable stay in the future! Kind Regards, Laura Nicli Hotel Manager

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其他网络用户评价我们的酒店

  • 329 评论 9.7/10 位置
  • 466 评论 9/10 房间
  • 978 评论 9.7/10 服务
  • 223 评论 9.4/10 清洁度
  • 115 评论 8.3/10 早餐
  • 105 评论 9.2/10 氛围
  • 53 评论 8.5/10 性价比
  • 15 评论 10/10 运动休闲

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