Grand Mercure Hotel and Residences Dubai Airport 5 estrelas

Shuttle service is awful - not even the staff know the timings for each terminal. Check in also dreadful - original room smelt of urine - the duty manager was with me at that time and I was moved to another room - so check in took over 1 hour. Breakfast room isn’t big enough - so if you aren’t early you eat in the corridor ( also named as the extension to the dining area by the manager) No orange juice at breakfast - none left Jam on display has no name tag so you don’t know what is in the bowl. No cooked beef or turkey bacon - none left Several power cuts - no backup generator so quite some time before you get electricity back. Requested a pair of scissors at reception and was told to go to my room and dial (0) they will help - I did as instructed = no scissors arriving. 2nd day request scissors at reception - also asked concierge - who eventually got some from the kitchen! Awful experience and is for sure not a 5 star hotel - more like a 2 star in Europe. I would not recommend - to much stress and hard work to stay at this hotel

Bad experience! No hot water in the shower, which smells like being in the sewer, room service app does not work, shuttle bus only runs once an hour and at checking in the receptionist was more interested in her phone than providing service

We are in this hotel now: family 3 persons. It was mentioned in the booking that we have a child of 13 years old. They gave us one bed!!! Receptionist wanted to write off 3000 AED for city tax instead of 140 AED. Our daughter has a birthday today and we asked for compliment from the hotel the day before. She has got nothing today!!! Today we returned to the hotel at 9 pm, but there were no food at all at the restaurant, though it should work till 10 pm. This hotel is not 5* at all. I will not recommend it to anybody! PS lifts are overdue

Worse experience ever! I can give it 0 star if i could. System failed so we stayed 2 days without room key! We wait for someone to company us to open OUR room for us! Room service & house keeping “TERRIBLE”. We can hear even the breath of guests next door!!! We are stressed and angry all day long because of the tens of mistakes and error’s happened from the hotel staff. I will keep in mind to avoid booking at Grand Mercure hotel, not only this branch but all branches.

I and my wife had the opportunity to stay at the Grand Mercure Dubai Airport Hotel in Dubai when we arrived in Dubai at midnight, and we decided to rest at the hotel, before continuing our trip to Abu Dhabi. Before my arrival, I was asking through email several questions including whether the hotel provides shuttle bus from the Dubai Airport to the hotel. The first email was answered, however next email when I asked further detail was never answered. Therefore, when we arrived, we used taxi instead of the shuttle bus, although the taxi driver seemed unsatisfied since he only drove for short distance. We have booked a King Room, however when we arrived at the hotel, the available for us was only Twin Room, which has never mentioned previously. Since we just wanted to take a rest, and enjoy our short stay, we did not take this issue as a serious matter. Another thing which may require improvement is the water from bathroom that could come out to the bedroom, it may be because the low drainage flow to drain the accumulated water in the bathroom. Besides this issue, there was no other problems during our stay. The room amenities and food were good, as commonly found at the Accor Hotels. Only one thing that if I may say is not in our preferences, which is the separation between the bathroom and toilet. If you are not dried enough, coming from toilet to the bathroom, will drip water along the way near the bed and the floor may become slippery. We also received an assistance from one of Hotel’s Concierges who delivered completed information and provided us with all alternatives in visiting highlights in the city within our time, as well as recommended comfortable transportation to Abu Dhabi. Before we arrived in Dubai, I have looked for information on activities to be conducted in Dubai and based on the Concierge’s further information, I could firmly decide our activities in Dubai. In overall, although there were several things that did not meet our expectations, we enjoyed staying at this hotel.