Grand Mercure Hotel and Residences Dubai Airport 5 estrelas

The hotel is beautiful & rooms spacious but the best reason to stay here is the amazing staff. We received such kindness & exceptional customer service from Adnam & Thurein. The buffet breakfast had plenty of options. Metro is close by & easy to get to and explore the city. Thank you Adnam & Thurein for representing the best customer service in Dubai 😀

Mon & noeme from housekeeping They are nice and always greeting with big smile . Thank you for your efforts . It really inspire me a lot during the daily life and work . And also they give response and house cleaning effectively.

Great stay, best service, enjoyed a lot my time here and will recommend to family and friends they really serve us like royalties and will keep on coming back again and again. Thanks to all the team of Grand Mercure

My recent stay at the Grand Mercure Dubai Airport was an absolute nightmare, making it the worst experience I have ever had in a Dubai hotel. The hotel's complete disregard for health and safety regulations resulted in a near-fatal incident, leaving me shocked and deeply disappointed. During my stay, I encountered a life-threatening situation when I received an electric shock from the bathroom mirror. Shockingly, it was revealed that the mirror had an exposed live electric wire at the back, posing a grave danger to guests. It is utterly unacceptable for a reputable hotel to have such hazardous conditions in guest rooms. What was even more distressing was the hotel management's reaction to the incident. Instead of taking immediate responsibility, they displayed a shocking lack of accountability. The hotel manager, Emad Ibrahim, demonstrated zero empathy for the trauma I experienced and downplayed the severity of the situation by claiming it was the first time such an incident had occurred. This dismissive attitude is simply unacceptable when dealing with a matter as serious as guest safety. As a guest, I expected the hotel management to respond promptly, conduct a thorough investigation, and take immediate action to rectify the issue. Unfortunately, none of these actions were taken. Their indifference and refusal to accept responsibility for the dangerous conditions in their establishment only served to compound my disappointment and distress. Health and safety should be a top priority for any hotel, especially one that carries the Grand Mercure brand. This incident raises serious concerns about the overall management and maintenance practices at this particular property. It is evident that the hotel has failed to implement proper safety protocols and inspections, putting their guests' lives at risk. I strongly advise against staying at the Grand Mercure Dubai Airport until they demonstrate a genuine commitment to guest safety and take the necessary steps to rectify their shortcomings. It is crucial for hotels to prioritize the well-being and security of their guests, and sadly, this establishment has failed miserably in that regard. It is my hope that sharing my harrowing experience will serve as a wake-up call to the management of Grand Mercure Dubai Airport and prompt them to address their health and safety concerns promptly. Until then, I implore potential guests to explore alternative accommodations in Dubai that prioritize guest safety and demonstrate a genuine commitment to their well-being.

It was great, especially ari from room service, he had avery good hospitality, always helpful with immediate reply, thanks Ari, this hotel is near from air port and have a nice swimming pool, near from metro station, very good view, nice reception.