Novotel Brisbane South Bank 4.5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.4/5 4,825 أراء

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Novotel Brisbane South Bank - Image 1
Novotel Brisbane South Bank - Image 2
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Novotel Brisbane South Bank - Image 4
38 Cordelia St, 4101 SOUTH BRISBANE, أستراليا

الوصف

خدمات الفندق الإضافية

  • Featuring a 20m swimming pool, gym and zen terrace

  • The hotel features easy laneway access to the convention centre.

  • In-house restaurant is top traveler rated Spice Central Kitchen & Bar.

  • Each Junior Suite offers a separate lounge and bedroom with great views of Brisbane's suburbs.

  • On-site car parking $38 per car per 24 hours, subject to availability upon arrival

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موقع الفندق

Novotel Brisbane South Bank

38 Cordelia St
4101 SOUTH BRISBANE
أستراليا

نظام تحديد المواقع العالمي (GPS):-27.47748, 153.01734

الهاتف
فاكس +61 7 3295 4145

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

SPICE CENTRAL KITCHEN & BAR

Journey with the accomplished team to explore the great food markets of the world. Our bright space and lush backdrop surrounds the central show kitchen, where polished techniques infused with modern twists highlight distinctive herb and spice elements.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  4,825 أراء

تقييم TripAdvisor  4.5/5  795 أراء

2025 شهادة تميّز

Ripped off

ملاحظة Tripadvisor 1.0/5

TPR S تقييم TripAdvisor المعتمد

A charge appeared on my account for food and alcohol at Spice Central Kitchen & Bar that did not belong to me. When I informed the duty manager, she was unable to produce a signed bill but refused to reverse the charge and insisted that my card was not charged. When the charge appeared on my bank statement, I emailed her but she ignored me completely!

Hi there, Thank you for sharing this information with us. When you have a moment, could you please email us directly at ha0x0-sl2@accor.com so we can look into this as promptly as possible? Kind regards, Atlanta Bell Digital Marketing Manager Novotel Brisbane South Bank

Very Poorly Managed Hotel

ملاحظة Tripadvisor 1.0/5

RieMcD تقييم TripAdvisor المعتمد

Very poorly managed hotel that is obviously cutting costs to bare minimum. The things I expect of a Novotel are sheets that are not scratchy, more than 1 towel each for an overnighter, particularly where there is a pool, and friendly service for Gold status members who also have paid Accor membership. You definitely get none of those at the Novotel at South Brisbane. If you ask for a later check out to 12 noon it’s an automatic and emphatic NO. I, therefore, had to check out and sit down at the Bar area trying to do some work while my husband attended a meeting elsewhere. I tried to order something to eat after 11 am from the Bar Menu but was told the onlything I could get was a drink. I ordered a lemonade / Sprite but got a soda water with a piece of lemon? There are no cafes close by / across the road so you have no choice and have to hike over the South Bank so you would think the Bar Menu would start earlier or you could at least get a toasted sandwich or something the Bar staff could handle. There is not enough parking. Never had that problem at the Sofitel in Brisbane or the Pullman, both of which are in the City. With this Hotel you have to Park over at the Convention Centre. The staff couldn’t have been more unpleasant and unhelpful if they tried.

Dear Guest, Thank you for sharing your feedback. I’m truly sorry that your experience with our team felt unkind and unaccommodating. This is not the level of service we strive to deliver. Your comments have been shared with our leadership team, and we are addressing them seriously to ensure a higher standard of guest care moving forward. I also apologise for the discomfort with the linens and any confusion regarding towels. Additional towels are kept in the cupboard, and we’re always happy to provide more upon request - this should have been made clearer to you. Regarding late checkout, while we always try to accommodate such requests they are subject to availability. Unfortunately, on this occasion we were unable to extend your stay, as we needed to prepare rooms for arriving guests. I’m sorry this left you in a difficult position. We understand your frustration with limited food service before midday and are reviewing our offerings to improve flexibility. As for parking, we regret the inconvenience; space onsite is limited, and we do our best to direct guests to the nearest available options. We truly appreciate you taking the time to share your experience with us. Your feedback helps us continue to grow and deliver a better experience for every guest. Kindest regards, Novotel Brisbane South Bank

Best hotel in Brisbane

ملاحظة Tripadvisor 5.0/5

Fearless12416346793 تقييم TripAdvisor المعتمد

The room is comfortable, cosy and clean. In addition the bathroom setup is amazing. The highlight of my staying is the friendly and helpful staff. Katie, the front desk was simply amazing.

Dear Guest, Thank you for your generous review and thoughtful feedback. We're delighted to hear that you found your room comfortable, cosy and clean, and that the bathroom layout was a highlight. We're especially pleased to know our team left such a positive impression. It’s always rewarding to hear when our service helps make a stay memorable. We hope to welcome you back on your next visit to Brisbane. Sincerely, Novotel Brisbane South Bank

Outstanding service and stay

ملاحظة Tripadvisor 5.0/5

Deidre K تقييم TripAdvisor المعتمد

⭐️⭐️⭐️⭐️⭐️ I had an absolutely wonderful stay at Novotel South Bank! The hotel was spotless, stylish, and in the perfect location — close to everything yet peaceful and relaxing. The highlight of my stay, though, was the outstanding service from Katie. She went above and beyond to make sure everything was perfect, from check-in to check-out. Her warm, friendly attitude and genuine care made me feel truly welcome. Thank you, Katie, for your exceptional service — you’re a real credit to the Novotel team! I’ll definitely be back and highly recommend this hotel to anyone visiting Brisbane.

Dear Guest, Thank you for your wonderful review. We're delighted to hear you enjoyed your stay, especially our clean and stylish environment and peaceful yet central location. It’s especially heartening to know that our team’s service left such a lasting impression - your kind words mean a great deal. We’ll be sure to pass on your appreciation. We look forward to welcoming you back on your next visit to Brisbane. Sincerely, Novotel Brisbane South Bank

Pockets of excellence but disappointing overall

ملاحظة Tripadvisor 2.0/5

JuliePandCharlesB المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

The location and staff are lovely. Close to the Convention Centre with a five minute walk. Perfect for conferences and events. However two nights with faulty air con, including one of the staff saying it’s their eco-friendly way of working before finally being moved to a different room on day three which was great and worked perfectly! There is a definite problem when the fridge door mists up overnight with condensation on the outside and the room either very cold or very hot: nothing in between. One day of excellence, then the day before departure, the room wasn’t serviced. Staff were apologetic, and most of the reception staff were lovely (especially those in training) but when paying a premium for a Junior N Suite, it was very disappponting.

Dear Guest, Thank you for your feedback and for highlighting our location and team – we're glad you found both to be a positive part of your stay. We sincerely apologise for the issues you experienced with the air conditioning and room servicing. While we’re pleased the final room met your expectations, we understand how frustrating the earlier inconvenience must have been, particularly when staying in a premium suite. Your comments regarding the fridge and temperature control have been shared with our maintenance team for review. We appreciate your recognition of our team, especially those in training, and thank you again for your honest feedback. Sincerely, Novotel Brisbane South Bank

بالاشتراك مع TripAdvisor

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