Mercure Brisbane King George Square 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.9/5 4,043 أراء

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Mercure Brisbane King George Square - Image 1
Mercure Brisbane King George Square - Image 2
Mercure Brisbane King George Square - Image 3
Mercure Brisbane King George Square - Image 4
Corner of Ann and Roma Streets, 4000 BRISBANE, Australia

الوصف

خدمات الفندق الإضافية

Guests staying at Mercure Brisbane King George Square can enjoy access to all the 5-star facilities of the adjacent Pullman Brisbane King George Square, which includes a gym, and the enticing Goldfinch Restaurant & Street Café and 16 Antlers Rooftop Bar.

الإقامات المتوفرة لدينا

احجز في هذا الفندق

موقع الفندق

Mercure Brisbane King George Square

Corner of Ann and Roma Streets
4000 BRISBANE
Australia

نظام تحديد المواقع العالمي (GPS):-27.4683, 153.02308

الهاتف
فاكس +61 7 3229 9618

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.9/5  4,043 أراء

تقييم TripAdvisor  3.8/5  1,431 أراء

AC stuck at 14C, no maintenance people. Very tired hotel.

ملاحظة Tripadvisor 1.0/5

davej1000 تقييم TripAdvisor المعتمد

Only good for the location.

ملاحظة Tripadvisor 2.0/5

Giveson King M تقييم TripAdvisor المعتمد

Dear GivesonKingM Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our great location and encountered friendly staff during your stay. However, we sincerely apologize for the issues you experienced with the condition of your room, the maintenance of the rooftop pool, and the cleanliness. We take your comments about the dust, musty smell, and dirty cups very seriously. This is not the standard we aim to provide, and we will work closely with our housekeeping and maintenance teams to address these concerns and improve our guest experience. We are also reviewing the upkeep of our pool to ensure it meets the expectations of all our guests. We truly value your feedback, as it helps us identify areas for improvement. We hope you’ll consider giving us another chance in the future to provide you with a more pleasant stay. Sincerely, Cecile Pellegrino - Guest Relations Manager

not the best experience

ملاحظة Tripadvisor 2.0/5

Cherie B تقييم TripAdvisor المعتمد

Dear Cherie, Thank you for taking the time to share your feedback. While we are pleased to hear that you enjoyed the buffet breakfast and our café restaurant, and that these aspects of your stay stood out, we are truly sorry to learn of the multiple issues you encountered during your visit. I sincerely apologize that the toilet in your room continued to run throughout your stay, despite your efforts in reporting it each day. This should have been resolved promptly, and I understand how frustrating it must have been. I am also sorry for the inconvenience with the air conditioning, and that the arrangements for accommodating an additional guest were not as expected, ultimately requiring you to book a second room. These are not the standards we aim to provide, and your feedback has been shared with the relevant teams to ensure improvements are made. We truly value your comments and hope we’ll have the opportunity to welcome you back for a much more seamless and comfortable stay in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

Would not stay again. Room was damp and TV did not work.

ملاحظة Tripadvisor 1.0/5

GrantM254 تقييم TripAdvisor المعتمد

Dear Grant, Thank you for taking the time to share your experience. I am truly sorry to hear that your stay with us fell so far below expectations, particularly as you were here for multiple nights and entrusted us with your comfort and wellbeing. I sincerely apologize that a room change was not available right away and that your request for a refund was not accommodated at the time. I completely understand how distressing and frustrating this must have been, especially when traveling and expecting a safe, comfortable environment. I am also sorry to hear that the second room still did not meet expectations, and that the issue with the TV persisted. These are concerns we are urgently addressing with our maintenance and housekeeping teams. Finally, I regret that you were not informed in advance about the road closures due to the event in the area. This lack of communication caused unnecessary stress and inconvenience at a critical time, and we are reviewing our procedures to ensure guests are properly notified in future situations like this. We truly appreciate your feedback, and on behalf of the entire team, I sincerely apologize for the impact this stay had on your trip. I hope we can have the opportunity to restore your faith in us should you choose to return in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

An absolute disgrace

ملاحظة Tripadvisor 1.0/5

Melissa M تقييم TripAdvisor المعتمد

Dear Melstravels2711, Thank you for taking the time to share your experience, and I want to begin by sincerely apologizing for the many issues you encountered during your stay. What you have described falls far below the standard we expect from our team, and I can only imagine how disappointing and stressful this must have been from start to finish. From the long wait for service, the room and billing issues, to the hygiene concern you witnessed, we take each of these matters extremely seriously. I also deeply regret the delay in resolving the overcharge and can understand your frustration, especially having followed up for over two weeks. This should have been addressed much more promptly. Please know that your concerns have been escalated to both our senior management and relevant department heads for immediate review and follow-up. Someone from our team will be reaching out to you directly to assist in resolving the outstanding charges. While we can’t change what’s happened, we are committed to learning from your feedback and making the necessary improvements. Thank you again for bringing these issues to our attention. Sincerely, Cecile Pellegrino - Guest Relation Manager

بالاشتراك مع TripAdvisor

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جميع فنادقنا في Brisbane

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.