Mercure Bristol Grand Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 3.5/5 Liczba opinii: 357

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Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, Wielka Brytania

Opis

O hotelu

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Prywatny parking hotelowy

  • W odległości spaceru od głównych udogodnień

Nasze pokoje

Lokalizacja hotelu

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
Wielka Brytania

Pozycja GPS:51.455372, -2.593519

Telefon
Faks +44 117 922 7619

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  3.5/5  Liczba opinii: 357

Ocena TripAdvisor  3.2/5  Liczba opinii: 1 617

Great hotel in centre of Bristol

Ocena na stronie TripAdvisor 4.0/5

Juju5050 Couples - Opinia zatwierdzona w TripAdvisor

Perfect mid week break, stayed here for two nights in one of their double rooms great aircon, the bed was massive really nice decor in the bedroom very comfortable everything that you could want iron ironing board hairdryer, the bathroom was a little bit dated but worked perfectly well, the hotel staff were lovely they couldn’t do enough for you. The position of the hotel right in the city centre is perfect for sightseeing breakfast has loads of options, you can even ask for omelettes fried eggs etc or help yourself to the scrambled eggs from the buffet, great coffee. Hotel bar has a little offer on in the evening 5 till 7 o’clock two beers with snacks £7.70. I would definitely stay at this hotel again we had a lovely stay.

Hello, Thanks for reviewing your recent stay. Your wonderful comments about the accommodations warm our hearts. The spacious bed and contemporary decor create a welcoming atmosphere, while the thoughtfully provided amenities ensure a comfortable stay. However, we sincerely apologize about the bathroom aesthetics. Our team is always available to address any concerns during your stay. Nonetheless, we're delighted that you enjoyed our excellent breakfast selection, with made-to-order options and premium coffee. The central location and our friendly team's dedication to service excellence make us proud, and the evening bar promotions add a special touch to the experience. We would be thrilled to welcome you back for another memorable stay. Best wishes, Karl Goebel, General Manager

Inflexible, rude and unaccomodating. Don't waste your money go to the Harbour hotel

Ocena na stronie TripAdvisor 1.0/5

235juliap Opinia zatwierdzona w TripAdvisor

Awful hotel .. unhelpful and unfriendly. Charged me 136 and refused to let me cancel a booking despite months notice. It's a dirty little place anyway. 2 star 3 at a push. Location is good but only book if you know your plans will not change. They are greedy and inflexible with changing bookings. Car park is not fit for use. Staff are unfriendly. Don't waste your time or money.

Hello Julia, Thanks for taking the time to share your review. We regret that you were not completely satisfied with your experience. However, we would like to make all our guests aware that by deciding to take advantage of a reduced room rate by choosing the non-refundable option the specific conditions are clearly explained on the booking website. We do offer the option to choose a rate that has a free cancellation policy. We hope that you will return in the future for a more enjoyable stay. Take care, Karl Goebel, General Manager

Awful

Ocena na stronie TripAdvisor 1.0/5

james p Couples - Opinia zatwierdzona w TripAdvisor

Absolutely dreadful. Can’t believe we have to stay here for two nights. Rooms are small, a/c doesn’t work, dark and very old dirty room, collapsed drunk lying in the corridor. First room far too noisy so had to move. I could keep going but just want to go home. Awful!!

Hi James, Thanks for leaving us this review of your recent stay. It's disheartening to hear that your experience didn't meet your expectations. We're known for our attention to detail, and it seems we missed the mark during your stay. While our rooms vary in size to cater to different needs, we pride ourselves on maintaining them to a high standard of cleanliness and comfort, with a complete make-over in 2016. We're surprised to hear about the temperature control issue, as all our rooms are equipped with individually regulated air conditioning and extra fans upon request for those rare sweltering days. It's also unusual to encounter disruptions in the corridors, as we strive to ensure a peaceful stay for all our guests, with earplugs available for light sleepers. If there's ever a next time, let us ensure you experience the quiet comfort many have enjoyed. We hope that you will return in the future for a more enjoyable stay. Take care, Karl Goebel, General Manager

Disappointing Service and Facilities

Ocena na stronie TripAdvisor 2.0/5

dja115 Opinia zatwierdzona w TripAdvisor

I had stayed at the Mercure Bristol Grand Hotel before and enjoyed the experience. However, this time was not so pleasant. The aircon in the room did not work and when we advised reception they claimed not to have been aware, despite a fan already in the room. We spent a night struggling to sleep. We were able to change rooms the next night and that was a great improvement. Also the beds are not very comfortable, no soft padding on the mattresses, which was disappointing.

Hi there, Thanks for taking the time to review your stay. It's great to hear that you noticed the improvement after switching rooms. Our team is really proud of the quick turnaround they can accomplish. It's a bummer though that the aircon was a bit shy on the first night - they can be temperamental like that, but we're on it! And about the mattresses, while they're pretty recent from 2018, it seems they were a bit too firm for you. We usually get compliments on them, but I guess it's like choosing a wizard's wand – it has to choose you too, right? We hope that you will return in the future for a more enjoyable stay. Take care, Karl Goebel, General Manager

A nice stay

Ocena na stronie TripAdvisor 4.0/5

JessW37 Couples - Opinia zatwierdzona w TripAdvisor

This hotel is in a great location, ideal for shopping or food/drinks. The car park is well-located too. We stayed in a suite which was very nice, a big spacious bed and interesting decor. There was a good coffee machine however the pods were not replenished for our second night. The sofa was also quite worn and could do with replacing soon. Still a great stay and would recommend this location.

Hi there, Thanks for sharing your review. It's fantastic to hear you enjoyed our prime location and the convenience of our parking facilities! We're thrilled that our suite's spacious bed and unique decor added to the charm of your stay. And, who could resist a good coffee machine in the room? We've got to keep that caffeine flowing! Though I'm sorry to hear about the oversight with the coffee pods, we usually aim to keep everything topped up. As for the sofa, thanks for the heads up – it's on our radar for a refresh! Your comfort is our priority, and we appreciate your helpful feedback. We look forward to seeing you again on your next trip to Bristol, Cheers, Karl Goebel, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 720 Liczba opinii 8.9/10 Lokalizacja
  • 2 468 Liczba opinii 4.7/10 Pokój
  • 1 454 Liczba opinii 7.4/10 Obsługa
  • 31 Liczba opinii 5.6/10 Internet
  • 1 443 Liczba opinii 3.7/10 Komfort
  • 809 Liczba opinii 4.4/10 Czystość
  • 598 Liczba opinii 5/10 Udogodnienia
  • 534 Liczba opinii 6.5/10 Śniadanie

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