Mercure Bristol Brigstow Hotel 4 gwiazdki

Hotel looked after us very well during car park crisis. Some minor details could be improved in Room. No waste bin in bathroom. No tissues or bottled water provided( these were provided in Mercure Holland House)

For a major Bristol hotel to have no functioning lifts/elevators for months on end is unforgivable. Having avoided this hotel for the last two months due an issue a colleague had I returned to find the lifts were still completely out of action. This has been going on since October 2019 and it is now March 2020. The franchise owners of this property clearly have no interest in maintaining it or its regular customers. I have been using this hotel regularly for six years and have never had such a poor run of visits. The staff are wonderful but they are fighting with a property that the franchise owners do not care about.

Booked a 5 night stay at this hotel and upgraded to a privilege room which was on the 6 floor. At check in we were advised that both lifts were out of order. Found out a couple of days into our stay that room service was not available due to the lifts not working. Also building work was being carried out in the restaurant and the upper floor was closed. No of these issues were advised at check in. No complimentary drinks, food or room upgrade were offered for all the inconvenience. A simple e-mail to clarify lifts and services being offered could have been sent at first booking giving the guest the opportunity to rebook another hotel if they wished. Some staff were great but others were downright rude. I have a complaint in with the general manager at the moment as the Mercure does have a customer satisfaction guarantee and we were most definitely not satisfied. The hotel is in a great location overlooking the river and a short walk from the city centre and other attractions. Unfortunately this does not compensate for all the other unsatisfactory points I made earlier.

Quiet hotel. We had a room by the door onto the floor and didn’t really hear anything. Bit noisy outside though but if your used to noise then probably won’t make too much difference. Central for City Centre so good if your wanting to be close to everything. Disappointing that we weren’t contacted before arriving as lift was out of service and sounds like it had been for a few days. Luckily we had no issues with stairs but wouldn’t have been good to find that out on arrival. Parking is next door but is NCP. £19 with discount for overnight ! Think Mercure could do more to get a better deal. I’m sure there is another Mercure within a mile and they have there own or certainly cheaper parking so I probably wouldn’t stay again with that in mind. And why have online checkin and then make people still checkin on arrival ?

Although we have stayed here many times before, we hadn't been here since the upgrade to the bar area, which we liked. As always, helpful friendly staff & the hotel is centrally located, so ideal for walking to most areas of Bristol. One disappointment - a plate of food from a room service delivery was left in the hallway for 3 nights & still there when we left. Surely, any member of staff could have collected this!

Arrived and was told no lifts working so had to walk to 4th floor several times with an arthritic knee. Bedroom very warm even with temp turned down. Builders woke us up at 7. Not the best to be honest.

Next to the water, this well located Mercure hotel is walking distance to everywhere you need to go in Bristol. About 15 minutes walk from the train station, this hotel has a well presented restaurant you can enjoy a meal or a pint. If you fancy, it is also right next to the Glassboat, where me and my partner had an exceptional meal. The front desk staff were warm and welcoming. Although the room were a bit dated and the bed were slightly on the hard side, we had good sleeps and enjoyed our stay.

On arrival the staff were EXCEPTIONAL in every way. Bags carried up the 8 floors by a wonderfully kind gentleman (as lift not working). We knew the lift was out but did not realise we would be put on top floor when we paid to upgrade (no it was not a complimentary upgrade for inconvenience... shame eh?) so due to the 10 minute hike up the stairway to Heaven we had to ensure all our needs for the day were with us all day! Excellent food and great service at the bar but the music so loud (ok ok I celebrated my 60th birthday there ) and really not my taste... we asked it to be turned down so the other friends with us could hear the conversation! Check out. Well that’s another story.... have you got time????? The receptionist must have had a series of over done Botox as she maintained her expressionless face the whole time we were enthusing on how wonderful Our evening was in the hotel and how interesting Bristol was! The only time she changed her expression was when we asked her if she could arrange for our luggage to be brought down to reception for us... oh boy did she show us how she felt with that little beauty of a request!!!!

Disappointed with this hotel on this trip. We have stayed here many times. The first problem was that the lifts were out of order and were going to remain so for 2 weeks. The second problem was a stain on the toilet seat which appeared to be vomit or blood. A photo was taken and shown to reception staff. Now these things can happen in every hotel, but we were a little disappointed that there was no small gesture from the hotel to say sorry for the issues. It would have gone a long way. Apart from that it is normally a great hotel with excellent staff.

The rooms are very noisy and you can hear what happens outside and also inside the hotel. Cleaners on Saturday morning were so loud banging on the walls we could not have a good rest! On the top of things the elevator didn't work and no compensation was offered! PS. NCP carpark next door is revolting and you should never recommend it! It stinks of urine and I found human faeces behind my Jaguar!

Nice room overlooking the harbour. Bathroom spacious and well designed, though a little tired in places. Nice touches with complimentary soft drinks and chocolate. Breakfast was nice, some great granola bars. My wife particularly enjoyed the porridge that was made to order.

took payment online then said they haven't had payment and took payment at the hotel and gave us the wrong room ? Waiting for a refund customer service took the call but didn't ask are details so will have to chase for a refund again

Always try and stop in the Brigstow when were in Bristol. Nice location and privilege rooms have river view. Spacious if slightly dated rooms but well equipped and nice bathrooms with complimentary product's

Well appointed and comfortable room. Good food and friendly staff. Central location allows good access to other parts of Bristol and Clifton and Brunel's suspension bridge are a relatively short walk away.

This hotel was in a very good location. It was clean, well presented & easy to find. It had all the things that I normally require in a hotel of this kind. My stay was just as I would expect it to be. I would recommend this hotel to anyone thinking of staying in Bristol.