Mercure Bristol Grand Hotel 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.5/5 390 أراء

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Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

الوصف

خدمات الفندق الإضافية

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

نظام تحديد المواقع العالمي (GPS):51.455372, -2.593519

الهاتف
فاكس +44 117 922 7619

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.5/5  390 أراء

تقييم TripAdvisor  3.2/5  1,613 أراء

Lovely room but beware of your belongings

ملاحظة Tripadvisor 3.0/5

Danielle T تقييم TripAdvisor المعتمد

To begin with it was difficult to check in as they couldn't find my booking. Was rectified when they realised someone had checked in the whole part when only 2 had arrived. This made is difficult for the remaining 6 people to check in. Room was lovely and facilities very good. Breakfast was really tasty and great variety. However, I left my work phone at the premise and did not realises until back home, an hour and a half away. I called the reception and they said they had it safe. After numerous calls trying to sort getting the phone back, I booked for a courier to collect it on the Monday (having left the phone on a Friday it was the earliest it could be collected). I called to confirm the details but told I would have to call again as the person who answered the phone could not pass on these details? So I did on Saturday morning and before I could say the date they said it had already been collected by Royal Mail that morning... alarm bells. To end a long story short, the phone can now no longer be found and is lost. I emailed, called and no one has gotten back to me.

One night stay

ملاحظة Tripadvisor 3.0/5

Compass01650621616 تقييم TripAdvisor المعتمد

Location of hotels is fine, close to shops, restaurants etc Staff friendly on arrival. Room was not as expected, this wasn't restocked after the last guest. No toiletries No coffee No phone in the room Shower screen was missing seal so water leaked and pretty much flood the bathroom. Mattress not the best as could feel springs Room also home to many moths!!! Henry hoover was just left outside our door in the hallway all day/night, so appeared that someone had been half way through their work and abandoned ship.

Hi there, Thanks for sharing your review. It's great to hear you appreciated our convenient location and the warm welcome from our staff upon arrival. We aim to make every guest feel at home from the very first moment. We're sorry to hear there were aspects of your stay that did not meet your expectations. Rest assured, our team prides itself on maintaining our historic building with modern amenities and it's unusual to hear of items not being restocked. Additionally, our housekeeping standards are designed to ensure a comfortable and visually appealing environment for all guests, which includes addressing any unexpected visitors of the insect variety. We'll be looking into the points you've raised to ensure they remain an exception. It's disheartening to hear about the mattress discomfort and the shower screen issue, as we usually receive compliments on our recently updated mattresses from 2018 and modern white bathrooms. We value your comfort and will certainly review these concerns. It's also worth mentioning that while we don't provide phones in rooms to maintain the building's historic charm, our 24-hour front desk is always ready to assist with any needs or requests. We look forward to seeing you again on your next trip to Bristol, Cheers, Karl Goebel, General Manager

Awful

ملاحظة Tripadvisor 1.0/5

sue L تقييم TripAdvisor المعتمد

My room is very small, only three coat hangers, no drawers. The sink disgusting, mirror rusty. I have photos … Builders making a horrible noise and the lift in the car park not working People on desk apologetic but really did nothing , saying the hotel is fulL’ I come here every year for a four day conference …. Never had this before. Always had a decent room … up to now I am not happy

Hi Ms Thanks for leaving us this review of your recent stay. It's disheartening to hear that your recent stay didn't meet the high standards we strive for. We're truly sorry that the size and condition of your room were not up to par. Our aim is to provide a comfortable and welcoming environment, and it seems we missed the mark for you. Concerning the noise from the builders, we have had no building works taking place at the hotel so I am unsure of the disruption you are referring to in your feedback. We appreciate your patience with the lift situation and our team is always on hand to assist with any mobility issues. We're grateful for your loyalty over the years and we're committed to making things right. We hope that you will return in the future for a more enjoyable stay. Take care, Karl Goebel, General Manager

Not a great stay

ملاحظة Tripadvisor 3.0/5

Juliet H تقييم TripAdvisor المعتمد

Not a good start - lift in car park out of order ! Room wasn't ready til 3.20pm - check in from 3pm. Room was clean. Decor was awful - dark green paintwork made it so dark. Window pane cracked Sadly we had a terrible night sleep. Noisy inside (could hear people being sick in adjoining rooms during the night). Very noisy from the nearby bars. Wouldn't recommend going at the weekend unless you don't mind a very disturbed night. Staff were very nice. Breakfast was pretty good but could do with some branded cereals and decent bread. It was an OK stay but not worth the money we paid

Hi there, Thanks for sharing your review. It's great to hear that you found our breakfast to your liking and appreciated the efforts of our friendly staff – they really are a cheerful bunch! Our team takes pride in keeping our rooms spotless, so I'm glad this shone through during your stay. I hope you found the earplugs helpful against the city buzz; we're in the heart of Bristol, so it can get lively, especially on weekends. I'm sorry to hear about the issues with the lift and the delayed check-in; we always aim for promptness. Also, the unique decor is part of our charm, inspired by Bristol's vibrant street art scene, though I understand it might not be to everyone's taste. Rest assured, our guest's comfort is paramount, and we strive to provide a restful environment. We look forward to seeing you again on your next trip to Bristol, Cheers, Karl Goebel, General Manager

Room for improvement

ملاحظة Tripadvisor 3.0/5

Letitia M تقييم TripAdvisor المعتمد

Took an hour to check in as couldn’t find the booking, and after that wait was told it was our fault, but they did find the booking , so unsure how that was our fault, breakfast food was good, but small seating area, we had to sit on a couch to eat breakfast , room was ok, no mirror in room to do makeup and hair except for bathroom, travel for work often and this was a first at check in, 3 people involved, and to then blame

Hi Letitia, Thank you for taking the time to review your stay with us. It's great to hear that you enjoyed our breakfast offerings; we take pride in our English breakfast buffet and are glad it hit the spot for you. Regarding the check-in experience, we're really sorry it wasn't as smooth as it should be. While we always aim for efficiency, it seems we missed the mark this time. We'll look into how we can prevent such delays in the future. We also appreciate your feedback on the seating arrangements at breakfast and the absence of an additional mirror in the room. It's certainly something we'll consider as we strive to improve our guest experience. Your comments help us to continuously refine our service and facilities. We hope to see you next time you are in Bristol. All the best, Karl Goebel, General Manager

بالاشتراك مع TripAdvisor

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جميع فنادقنا في Bristol

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.