Informacja

Mercure Liverpool Atlantic Tower Hotel 4 gwiazdki

Ocena klientów 4.2/5 Liczba opinii: 5 545

hotel certyfikowany ALLSAFE

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Mercure Liverpool Atlantic Tower Hotel
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+ 20 Usługi

O hotelu

  • Central location, with plenty of nearby transport links

  • Skyline views of Liverpool from the Vue Bar and Terrace

  • Vista Restaurant offers a choice of international cuisine

  • Nearby Albert Dock, Liverpool One and The Cavern Club

  • 10 dedicated meeting rooms accommodating up to 150 guests

Usługi w hotelu i w okolicy

Zameldowanie od: 15h00

Wymeldowanie do: 11h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Parking Płatne usługi
  • Dostępność dla osób niepełnosprawnych
  • Hotel z całkowitym zakazem palenia
  • Klimatyzacja
  • JOHN LENNON Płatne usługi
  • Języki, jakimi posługuje się personel hotelu
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowanie Płatne usługi
  • Pranie chemiczne Płatne usługi
  • Portier
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Obsługa hotelowa
Rozrywka
  • Centrum fitness (w pobliżu) Płatne usługi
  • Wypożyczalnia rowerów (w pobliżu) Płatne usługi
Usługi biznesowe
  • Sale konferencyjne: 9
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Mercure Liverpool Atlantic Tower Hotel

Chapel Street
L3 9AG liverpool
wielka brytania

Tel: +4408713769025

Faks: (+44)8713769125

Zameldowanie od: 15h00

Wymeldowanie do: 11h00

  • PARADISE STREET INTERCHANGE :  BUS INTERCHANGE

  • MOORFIELDS :  MOORFIELDS

  • Samolotem

    JOHN LENNON W 14,65km / 9,1 mil - Płatne transport

  • Pociągiem

    LIVERPOOL CENTRAL W 0,48km / 0,3 mil

Pozycja GPS:53.407618, -2.995191

Nasze pokoje

Pokoje typu privilege są bardziej przestronne, mają łóżka king-size, kapcie i szlafroki oraz większy zestaw przyborów toaletowych. Łączona łazienka, suszarka do włosów, płaski telewizor z kanałami Freeview, zestaw do kawy/herbaty, woda mineralna. Klasyczne pokoje dwuosobowe są wyposażone w podwójne łóżko, łączoną łazienkę, suszarkę do włosów, płaski telewizor z kanałami Freeview, zestaw do kawy i herbaty, żelazko, deskę do prasowania i sejf.

Pokój klasyczny z podwójnym łóżkiem

  • Maksymalna liczba osób: 2
  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Zestaw do parzenia kawy/herbaty

Pokój klasyczny z dwoma pojedynczymi łóżkami

  • Maksymalna liczba osób: 2
  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Zestaw do parzenia kawy/herbaty

Pokój typu superior z 1 podwójnym łóżkiem

  • Maksymalna liczba osób: 3
  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Zestaw do parzenia kawy/herbaty

Pokój rodzinny typu superiorZdjęcie nieumowne

  • Maksymalna liczba osób: 3
  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Zestaw do parzenia kawy/herbaty

Apartament

  • Maksymalna liczba osób: 3
  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Zestaw do parzenia kawy/herbaty
Pokoje

Nasze restauracje i bary

VISTA RESTAURANT

Rodzaj serwowanej kuchni: Międzynarodowa

Vista Restaurant offers stunning views overlooking the Royal Liver Building and River Mersey. The restaurant serves a selection of British classics and international dishes with a selection of drinks and wines.

  • Poniedziałek -
  • Wtorek -
  • Środa -
  • Czwartek -
  • Piątek -
  • Sobota -
  • Niedziela -
Lunch

VU BAR AND TERRACE

Nasz Vu Bar z widokiem na Liverpool to idealne miejsce na rozsmakowanie się w szerokim wyborze koktajli i innych napoi, przekąsek oraz dań. Taras jest perfekcyjnym miejscem na wypoczynek w letnie miesiące i delektowanie się napojami na świeżym powietrzu.

Zdjęcie nieumowne

  • Poniedziałek Zamknięte
  • Wtorek Zamknięte
  • Środa Zamknięte
  • Czwartek Zamknięte
  • Piątek
  • Sobota
  • Niedziela Zamknięte
Lunch

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 9

  • Maks. rozmiar: 116 m²

  • Maks. pojemność: 150 osoby

  • Maks. liczba uczestników bankietu: 150 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Liverpool Atlantic Tower Hotel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.2/5

Liczba opinii: 5 545

tripadvisor

Ocena TripAdvisor 4.0/5

Liczba opinii: 3 158

Atlantic Tower, Liverpool

Ocena na stronie TripAdvisor 5.0/5

Roy492 05/03/2021 Opinia zatwierdzona w TripAdvisor

Excellent hotel, Martin on reception is amazing, so helpful. The hotel is excellently positioned for some fantastic views of parts of the river and liver building. We were staying there, due to attending my sisters funeral,that made it so much easier. I recommend this hotel

Dear Roy, Thank you for your fantastic review although our apologies it was in sad circumstances. I'll be sure to pass your comments into the team and in particular Martin. Please don't hesitate to contact me directly in the future should you be returning for Liverpool for a more enjoyable reason. Kind Regards Alan alan.shaw@accor.com

Dirty and cold

Ocena na stronie TripAdvisor 1.0/5

holidayman2020 30/12/2020 Opinia zatwierdzona w TripAdvisor

Extremely run down hotel. The most dirty Accor hotel I stayed in over past 20 years. Stains on the walls, carpets, dirty curtains. Courtesy glassware lipstick stained.The bathroom entirely neglected. Chipped bathtub, lit mirror didn't work. Squeaking room doors, poor lighting, dust. Erratic heating system. Extremely limited choice from restaurant ( all dishes contained rice). Room bins without liners. Smelly bins. Lighting in the wardrobe didn't work. The cark park had insufficient lighting. Excellent location

Dear holidayman2020, Thank you for your review although I'm very sorry you were disappointed. Whilst this is not the typical level of feedback we receive from our guests I'd be keen to obtain some further information from you and would appreciate if you could make contact with myself directly. Kind Regards Alan Shaw General Manager alan.shaw@accor.com

2 night stay

Ocena na stronie TripAdvisor 5.0/5

suewG6166EI 09/08/2020 Opinia zatwierdzona w TripAdvisor

The staff could not have been more helpful and friendly despite the additional challenges of covid. The hotel has a fantastic location, our room on 10th floor overlooked the Mersey. We had a good evening snack in the bar area although you could take food up to the room if you preferred.

Disappointed

Ocena na stronie TripAdvisor 2.0/5

sandra3232020 23/07/2020 Opinia zatwierdzona w TripAdvisor

Great location and good view from room. Car park expensive, especially as not actually attached to hotel, a short walk away. Advertised as including full breakfast, which we felt was very poor. We understand restrictions due to Covid, but pubs, cafes and restaurants able to offer hit food. Breakfast in a bag, consisting of cold croissant, pat of butter and jam, yogurt, also small carton of orange juice- no knife, spoon or serviette. We paid extra charge for breakfast, we would not have wasted our money if we had been told this was all that is available. Dining room not open, so had to go down to collect and then take back to room, there was a charge of £5 to have it taken to room! Shower in bathroom was a joke, just dribble of water, although bath taps worked fine. No room cleaning, due to COVID, which we understand, but should have been told before booking. Had 4 pillows, but only 2 had pillowcases on. All in all, we feel overpriced and below standard, even with taking COVID issues into account.

Dear Sandra, Thank you for your review and I'm sorry that you were disappointed. Guest feedback is vital in the continual evaluation and improvement of our business and I can assure you that your comments will be discussed at length with the team here onsite. We have needed to make some amendments to our service offer here at the hotel due to COVID-19 and I'm sorry that these changes had a negative impact on your overall satisfaction. I do hope you find opportunity to join us again in the future and would look forward to welcoming you back once our full services resume. Kind Regards

Work Stay during lockdown

Ocena na stronie TripAdvisor 5.0/5

DH20201969 Business - 28/06/2020 Opinia zatwierdzona w TripAdvisor

Thank you to all the staff at the hotel for providing a clean and safe environment during these uncertain times. Stayed in the hotel for 3 nights for work. Simple grab and go breakfast. Small selection of evening meals delivered to your room.

Bad Experience.

Ocena na stronie TripAdvisor 2.0/5

hasgeirsson Business - 15/03/2020 Opinia zatwierdzona w TripAdvisor

The worst Mercure Hotel I have stayed at. The service was very poor at the reception, the room was warned out and needed refurbishment even though it was a superior/deluxe room. The breakfast was poor and not up the standard at Mercure hotels and other four star Accor hotels. Overall very bad experience.

Dear hasgeirsson, Thank you for your review and I'm sorry you left disappointed. Guest feedback is vital in the continual evaluation and improvement of our business and whilst typically the feedback that we receive in relation to our hospitality and quality is extremely good please rest assured that I will review your comments at length with the team here at the hotel. Kind Regards

Ideal Location

Ocena na stronie TripAdvisor 4.0/5

john b 01/03/2020 Opinia zatwierdzona w TripAdvisor

A very good choice of accommodation. Efficient and Welcoming Staff. Good value car parking. Ideal location.Very substantial breakfast. The food for the evening meal in the restaurant had a good variety and was very good but spoiled by the casual and poor service; especially as there were only two other occupied tables.

Dear John, Thank you for your review. Your feedback is very much appreciated and I'm delighted you enjoyed your time with us. I look forward to welcoming you back in the future. Kind Regards

Enjoyment

Ocena na stronie TripAdvisor 5.0/5

familyarmour 04/02/2020 Opinia zatwierdzona w TripAdvisor

We enjoyed our visit very much. The hotel was situated in a very convenient place near the Mersey and we were able to walk to all the things we wanted to see. Our longest walk was to the RC and Anglican cathedrals, which were well worth a visit.

Dear familyarmour, Thank you for your review. We agree that we are fantastically situated in the heart of Liverpool and I'm delighted you managed to utilise our location to experience the city. We look forward to welcoming you back in the near future. Kind Regards Alan Shaw

Management and staff make this place

Ocena na stronie TripAdvisor 5.0/5

lynette080660 Solo travel - 31/12/2019 Opinia zatwierdzona w TripAdvisor

This hotel maybe a icon in Liverpool it’s been here for years and could prob do with a refurbished n certain areas. But everyone who works here loves it, and that love they pass on to. There guests... the manager here. Is a REAL Manager....he mucks in. And helps the staff prep for events.... NOW THATS TEAM WORK ...... and with the right happy team you can do achieve anything . 100 % say stay here and feel the love

Dear Lynette, Thank you for your positive review and valued custom. I'm delighted that the teams hospitality plays such a pivotal part in your experience with us and thank you sincerely for recognising this. I look forward to your continued loyalty of Mercure Atlantic Tower Liverpool. Kind Regards Alan Shaw General Manager

Short stay Christmas market

Ocena na stronie TripAdvisor 5.0/5

mpapalmer951 Couples - 13/12/2019 Opinia zatwierdzona w TripAdvisor

As usual this is a fantastic place to stay The staff csnt do enough to help you it's such a welcoming place to stay. The hotel is virtually on the pier head and therefore very close to the docks and shopping centre, just beware the wind bites when its blowing up the mersey as you leave the hotel. Will be back I'm not a city person but liverpool is a fantastic place to visit when staying at the mercure Atlantic towers

Dear mpapalmer951, Thank you for your review following your stay here at The Mercure Atlantic Tower Hotel Liverpool. I'm delighted you enjoyed your stay with us and very much appreciate the positive feedback. Kind Regards Alan Shaw General Manager

Very nice hotel . Excellent located.

Ocena na stronie TripAdvisor 4.0/5

Sebastian K Business - 17/11/2019 Opinia zatwierdzona w TripAdvisor

Nice hotel , Walking distance to City Center and various sightseeing spots. Very thin walls and you can join the conversations next door. This may Change from room to room.. Friendly stuff .Clean room with everthing you Need for a short stay.

Dear Sebastian, Thank you for your review and positive feedback. We look forward to welcoming you back in the future. Kind Regards Alan Shaw General Manager

FANTASTIC STAY WITH A REAL BRITISH TOUCH

Ocena na stronie TripAdvisor 5.0/5

contact827 Business - 11/11/2019 Opinia zatwierdzona w TripAdvisor

We had great stay in hotel. The staff was faboulous and very helpful. Breakfast was a delight !!! My favourite was porridge. We enjoyed every minute. Our room on the 9th floor had a view of the three Graces, Wow AMAZING !!! The room was clean and we can highly recommend it and we will be back soon. Thank you all and thank you Maria ! Greg & Silvija

Dear Contact827, Thank you for your review. I'm delighted to read that you enjoyed your experience and your positive comments are very much appreciated. We look forward to welcoming you back soon. Kind Regards Alan Shaw General Manager

Thank you

Ocena na stronie TripAdvisor 4.0/5

kazzymack72 Family - 08/11/2019 Opinia zatwierdzona w TripAdvisor

Very good and clean. We were given an upgrade of room which we were not expecting. So i wish to thank you for this, we loved it. The view from the room had the city and the river so was exactly what i like, brilliant.

Dear Kazzymack72, Thank you for your review following your stay here at The Mercure Atlantic Tower Hotel Liverpool. I'm pleased you enjoyed your stay and your positive feedback in relation to the facilities and hotel cleanliness are very much appreciated. We look forward to welcoming you back again in the future. Kind Regards Alan Shaw

Overnight stay

Ocena na stronie TripAdvisor 5.0/5

KAREN M Couples - 04/11/2019 Opinia zatwierdzona w TripAdvisor

We visited Liverpool for a sight seeing trip with friends. The hotel is located on the strand and a short walk from everything that Liverpool has to offer. We were upgraded to a suite on the top floor, great view of the Jersey. Would highly recommend

Dear Karen, Thank you for your review following your stay here at The Mercure Atlantic Tower Hotel Liverpool. I'm delighted you enjoyed your stay and your positive feedback is very much appreciated. We're extremely fortunate to have some of the best views in the city and it's great to see you agreed. We look forward to welcoming you back in the future. Kind Regards Alan Shaw

Good Value in a great location

Ocena na stronie TripAdvisor 5.0/5

582peterl Couples - 28/10/2019 Opinia zatwierdzona w TripAdvisor

Great location near the river front. Receptions staff were friendly and helpful. Rooms good size. Our bathroom was a little on the small size but good enough. Breakfast very good and bar area comfortable/

Dear Peter, Thank you for your review following your stay here at The Mercure Atlantic Tower Hotel Liverpool. I'm delighted you enjoyed your stay and your positive feedback in relation to the team and breakfast is very much appreciated. We look forward to welcoming you back in the future. Kind Regards Alan Shaw

Comfortable Stay

Ocena na stronie TripAdvisor 4.0/5

Douglas P Couples - 20/10/2019 Opinia zatwierdzona w TripAdvisor

Our 10th stay at this hotel and we had a comfortable stay. Rooms starting to look shabby though and also breakfast dining area looking tired. Would stay again as in a very handy spot. Many visitors attractions nearby.

Dear Douglas, Thank you for your review following your stay here at The Mercure Atlantic Tower Hotel Liverpool. Your continued loyalty is very much appreciated. We do have continual preventative maintenance plans in operation however please be assured I will review your feedback with the Maintenance team in the hotel. We look forward to welcoming you back in the near future. Kind Regards Alan Shaw General Manager

A very very tired hotel

Ocena na stronie TripAdvisor 2.0/5

JenniferL3957 Family - 08/10/2019 Opinia zatwierdzona w TripAdvisor

Requested to be moved as our room smelled of cigarette. New room had a faulty tv & a broken toilet roll holder. Sofa lounge had springs poking out & requested an additional duvet to assist with comfort

Dear Jennier, Thank you for your review. I'm sorry that your room was not fit for your purpose and I would appreciate understanding your booking further as this is not our typical standard. If you could provide some additional information it would be very much appreciated. alan.shaw@accor.com Kind Regards Alan Shaw General Manager

Started out great but...

Ocena na stronie TripAdvisor 2.0/5

kriswsm2015 Solo travel - 30/09/2019 Opinia zatwierdzona w TripAdvisor

The room was small but I expected that. Started out great, but went downhill fast. My room had a dripping noise that kept me up all night. After calling the front desk they sent up the maintenance man who verified the noise. The only vacant room was in disrepair. OK, fair enough it was noise free and clean enough. Night to was so-so. The next morning was busy in the lobby so I double checked to make sure they booked my taxi to the train station. They said yes but A LOT of people who were in line behind me were getting in their taxis and leaving. I waited and finally went back inside and asked again. The receptionist rang again and it sounded as if it had not been booked. The taxi FINALLY showed up and I was at the station 2 minutes before my rain was scheduled to depart. I literally had to run to catch it with ZERO time to spare. DO NOT depend on the reception to book your taxi! Next time I travel I will be sure to book things myself.

Dear kris, Thank you for your review. I'm sorry you encountered a maintenance issue in your room which caused a disturbed nights sleep. Whilst we do have preventative maintenance programs in place at the hotel the standard of rooms we offer to our guests should always be to their expectation. Whilst unfortunately I cannot clarify the delay in your taxi you have my apologies for the disruption caused to you. I do hope you find opportunity to join us again in the future. Kind Regards Alan Shaw General Manager

Great location

Ocena na stronie TripAdvisor 5.0/5

Julie V Family - 03/09/2019 Opinia zatwierdzona w TripAdvisor

Stayed here for 1 night in August. The room was clean and comfortable, staff were friendly and efficient. The location is great- less than 10 minutes walk into town, less than 10 to Albert Dock. Windows are triple glazed, so no road noise (although you can't open any windows). Would definitely stay here again.

Dear Julie, Thank you for your review following your stay here at The Mercure Atlantic Tower Hotel Liverpool. I'm pleased you enjoyed your stay with us and managed to make use of the great facilities. Your comments in relation to the hospitality of the team and are hotel cleanliness are very much appreciated and I'll be sure to share your feedback with them. We look forward to welcoming you back in the near future. Kind Regards Alan Shaw General Manager

Disappointed

Ocena na stronie TripAdvisor 3.0/5

Liz H Solo travel - 20/08/2019 Opinia zatwierdzona w TripAdvisor

The bath wasn't cleaned. My water glass and cup were not washed up from previous day. I had to ask for refill for teas and sugars. I have stayed at the Hotel Mercure in Bristol, Mercure Liverpool is not in the same league as Bristol. The staff were very pleasant in reception.

Dear Liz H, Thank you for taking the time to tell us about your experience at the Mercure Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Elisha Scott

Najnowsze opinie: 20

Partner: TripAdvisor

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