Mercure Haydock Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 677

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Mercure Haydock Hotel - Image 1
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Mercure Haydock Hotel - Image 4
Penny, LANE, WA119SG HAYDOCK, United Kingdom

Opis

O hotelu

  • 13 fully-equipped meeting rooms for up to 180+ guests

  • Wedding facilities capable of accommodating 180 guests

  • On-site leisure facilities available for all guests

  • Beechers restaurant serves a selection of bistro-style meals

  • We are working towards being a Green Key certified which means we will meet a set of high stan

Nasze pokoje

Lokalizacja hotelu

Mercure Haydock Hotel

Penny, LANE
WA119SG HAYDOCK
United Kingdom

Pozycja GPS:53.472972, -2.637943

Telefon
Faks +44 1942 559940

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 677

Ocena TripAdvisor  4.2/5  Liczba opinii: 1 325

Certyfikat Doskonałości 2024

food still frozen in middle thrown together presentation awful

Ocena na stronie TripAdvisor 1.0/5

gerry c Opinia zatwierdzona w TripAdvisor

afternoon tea .The food was frozen in the middle scones wet in the middle ,jam and cream not enough for one never mind two people.shower blocked with tape in changing room had to wait 20 mind before we could shower. Last visit Jacuzzi broken . The standard has hit rock bottom this was a present for my 70th birthday from my family .the cakes dreadful diabetics nightmare .NEVER AGAIN .ti seems when a party goes they get good food when it is only two they get the left overs .

Dear Guest, Thank you so much for taking the time to share your feedback about your stay at Mercure Haydock. Your insights are invaluable to us. I truly apologize that your experience fell short of the exceptional quality we aim to provide. I would greatly appreciate it if you could reach out to me directly at steven.hayes@accor.com with the details of your stay. Your input will help me address any concerns and ensure that we enhance the experience for our future guests. Once again, I am genuinely sorry and hope we can welcome you back in the future to show you the level of service we are known for. Warm regards, Steven Hayes Senior General Manager

Good location, worn out facilities, not great customer service

Ocena na stronie TripAdvisor 3.0/5

Lee R Solo travel - Opinia zatwierdzona w TripAdvisor

Positives… - locality … served a purpose for my visit to St. Helens - room & bed comfortably Negatives… - slow reception service. She appeared disinterested. Twice I walked away whilst waiting to book food or ask advice - the place had obviously been painted so smell of fresh paint wafting into rooms - room was dated … bedside lights didn’t work, rusty taps, peeling paint & wallpaper - can’t work out why phone is next to toilet high up on the wall (unless I’ve missed something) All minor negatives but reception was main issue. I checked in online but then had to fill in the same details (as they had to check phone number was correct), standing there for 15 mins whilst she had to find a room key, blaming previous receptionist. I didn’t book breakfast online but thought I’d do it at reception … gave up after waiting ten minutes whilst she was on phone. Similar when buying drinks in the evening … gave up after standing there ten minutes. You can’t change a lot of the building issues, but customer service is important

Dear Lee, Thank you so much for taking the time to share your feedback about your stay at Mercure Haydock. Your insights are invaluable to us. I truly apologize that your experience fell short of the exceptional quality we aim to provide. I would greatly appreciate it if you could reach out to me directly at steven.hayes@accor.com with the details of your stay. Your input will help me address any concerns and ensure that we enhance the experience for our future guests. Once again, I am genuinely sorry and hope we can welcome you back in the future to show you the level of service we are known for. Warm regards, Steven Hayes Senior General Manager

A lovely hotel

Ocena na stronie TripAdvisor 5.0/5

Gaynor91 Opinia zatwierdzona w TripAdvisor

Just arrived home from The Coronation street experience, we stayed at this hotel overnight, as we had travelled up from South Wales. The hotel is lovely, the staff were friendly, efficient and helpful. Our room was large, with twin beds which were lovely and comfortable, and the pillows were soft and comfortable. The breakfast was plentiful and delicious, lots of choices.

Dear Guest, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. It’s great to know our team made your visit pleasant and enjoyable. We would love to welcome you back on your next trip. Safe travels until then! Best regards, Steven Hayes Senior General Manager

A lovely stay

Ocena na stronie TripAdvisor 5.0/5

jessicaneala Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I stayed 2 nights in a privilege room. Room was dated but very cozy and homely. A decent size room with a very comfortable bed and good sized bathroom. The card and chocolate was a nice touch. All staff I encountered were so friendly and helpful especially the lady who checked me in and the gentleman running breakfast service. Thank you for a great couple of days!

Dear Jessica, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. It’s great to know our team made your visit pleasant and enjoyable. We would love to welcome you back on your next trip. Safe travels until then! Best regards, Steven Hayes Senior General Manager

Location good….but a little bit tired, if it was a horse at Haydock…..it would be shot 🔫

Ocena na stronie TripAdvisor 2.0/5

tonysU945QW Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

So……here we go Hotel receptionist friendly and helpful…can tell it was good maybe back in the day of Naf Naf trousers, shoulderpads and shellsuits, but its a bit tired now. Food took ages, was busy couldnt get a table as wuiz night was in restaurant, and what arrived was something else! Gym equipment is ‘retro’

Dear Guest, Thank you so much for taking the time to share your feedback about your stay at Mercure Haydock. Your insights are invaluable to us. I truly apologize that your experience fell short of the exceptional quality we aim to provide. I would greatly appreciate it if you could reach out to me directly at steven.hayes@accor.com with the details of your stay. Your input will help me address any concerns and ensure that we enhance the experience for our future guests. Once again, I am genuinely sorry and hope we can welcome you back in the future to show you the level of service we are known for. Warm regards, Steven Hayes Senior General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 374 Liczba opinii 5.2/10 Czystość
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Zarządzane przez Trustyou

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