The Sebel Wellington Lower Hutt 4,5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.5/5 367 opiniones

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The Sebel Wellington Lower Hutt - Image 1
The Sebel Wellington Lower Hutt - Image 2
The Sebel Wellington Lower Hutt - Image 3
The Sebel Wellington Lower Hutt - Image 4
High Street, Lower Hutt, Wellington, 5010 WELLINGTON, Nueva Zelandia

Descripción

Extras del hotel

  • Sustainable and eco-friendly practices.

  • Limited Car Park available and it's first come, first served,$20 per night per car

  • Off-site Gym and complimentary Wi-Fi

  • 24-hour Front desk for assistance with travel arrangements .

  • Walking distance to Queensgate shopping mall

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Localización del hotel

The Sebel Wellington Lower Hutt

High Street, Lower Hutt, Wellington
5010 WELLINGTON
Nueva Zelandia

GPS:-41.2113747, 174.900435

Teléfono
Fax +64 4 568 7547

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Aparcamiento
  • Mascotas no permitidas
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Salas de reunión
  • Instalaciones libres de humos

Desayuno

Foto no contractual

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.5/5  367 opiniones

Valoración de TripAdvisor  3.0/5  16 opiniones

A touch of luxury

Nota de Tripadvisor 5.0/5

Maureen B Valoración certificada de TripAdvisor

Lovely experience as you'd expect with a new hotel, with genuinely friendly and helpful staff. Every feature in our room was thoughtfully included and much appreciated. The on-site restaurant is well worth a visit. The Sebel may cost a tad more than other accommodation establishments in the area, however I found it well worth the price.

Traumatic

Nota de Tripadvisor 1.0/5

KRFle Valoración certificada de TripAdvisor

Rude service, charged for car park we couldn't use, and even charged for washing powder. Poor room layout. See my google review for more details as this field only allows 200 characters Paid $800 for a bad weekend I'm still sharing my trauma!

Dear Guest, Dear Kyile, Thank you for taking the time to provide your detailed feedback. We sincerely apologize for the multiple inconveniences you experienced during your stay Can you please share your contact details on the below email address , we will contact you directly because we couldn't find any recent booking under your name in the system. info@thesebelwellington.co.nz We are only providing the sofa bed in the suite rooms and in suite rooms there is a washing and dryer. We have already advised you on your google review that we couldn't find your recent booking . So Please contact us via email to get a more details and improve our service . Regards The Sebel Team

Really disappointing service.

Nota de Tripadvisor 2.0/5

Theresa H De negocios - Valoración certificada de TripAdvisor

This is my third stay. I’m an Accor Plus Gold. Each time the service at reception is worse. Very poor customer focus. No Accor benefits, no welcome drink or discount at the restaurant, no upgrade’s. The restaurant service is hit and miss. My first two visits I was given a $20 voucher instead of welcome drinks. This time they refused. They said they would only offer to platinum customers. I said I was unlikely to return each month if a simple glass of wine wasn’t an option. He basically said I don’t care. I asked him to speak to his manager who confirmed they would not repeat the offer. The rooms are tasteful and the location is good so it’s very disappointing as a new regular customer to be treated with such a lack of care or respect. Be aware.

Dear Theresa, Thank you for sharing your feedback regarding your recent stay with us. I am deeply sorry to hear about the issues you experienced, especially as a valued Accor Plus Gold member. Your concerns about the service at reception and the inconsistent recognition of your membership benefits are certainly not reflective of the standards we strive to maintain. I apologize for the oversight regarding your welcome drink and restaurant discount. We value your loyalty and will address these matters with our team to ensure better service in the future. Regards The Sebel Team

Beautiful Room

Nota de Tripadvisor 4.0/5

Zane C Valoración certificada de TripAdvisor

We arrived at the hotel and was unsure to park. Very confusing. We waited for 10 minutes at reception and finally we went into the restaurant to get help. They found someone. Booked a superior King corner room. Lovely room. Well appointed, modern, clean, great bed, good TV - no faults at all. Very classy! We went out for dinner and as we left there was a woman at reception waiting for someone to tend to her check in. We told her to see the restaurant. We stayed an talked to her until the reception manager - a man this time - appeared. The following morning on check out, again, no one there. Really poor actually. Unprofessional. Overall though, the room was tops and it was incredibly quiet so I would recommend this hotel to anyone traveling to the Wellington region as its value for money. Suggestions, maybe train staff better and finally, why do you refer to the river by a weird name and not the Hutt River as it is OFFICIALLY known? An attempt at woke rubbish I suspect however it comes across as rather rude and disrespectful.

Dear Zane, Thank you for your detailed feedback regarding your recent stay. We appreciate your kind words about the room and your recommendation. We apologize for the inconvenience experienced during check-in and check-out, and we take your comments seriously. We will address the staffing concerns promptly to ensure a more professional and efficient service. Regarding the river's name, we value your input and will review our communication for clarity and accuracy. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved experience Regards The Sebel Team

Pity about the room ‘perfume’ - otherwise perfect

Nota de Tripadvisor 3.0/5

SueB3929 Valoración certificada de TripAdvisor

In so many ways a great hotel but for one thing - the perfume they put in the rooms is way way way too strong and migraine-inducing! The room is a great size, nice outlook, the attached restaurant is very good indeed. But oh, the smelll!

Dear Guest, Thank you for your feedback and kind words about our hotel. We sincerely apologize for the issue with the room fragrance causing discomfort. Your input is valuable, and we will address this matter promptly to ensure a more pleasant experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay. Regards The Sebel Team

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 173 opiniones 7.8/10 Ubicación
  • 324 opiniones 8.8/10 Habitación
  • 263 opiniones 8.3/10 Servicio
  • 122 opiniones 7.4/10 Comida
  • 113 opiniones 8.6/10 Comodidad
  • 110 opiniones 9.2/10 Ambiente
  • 106 opiniones 9.5/10 Limpieza
  • 59 opiniones 4.9/10 Relación Calidad/Precio

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Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (IVA e impuesto turístico) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.