メルキュール シンガポール ブギス 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 4,440 件のレビュー

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122 Middle Road, 188973 シンガポール, シンガポール

説明

ホテルのその他の情報

  • シンガポールのショッピング、アート、カルチャー地区の中心部に立地

  • 自然光が入るボールルームや会議室は、ビジネス、社交、ウェディングに最適です。

  • ブギス、ベンクーレン、ブラスバサ MRT 駅の近くに位置し、5 分以内です

  • ラッフルズシティコンベンションセンター、サンテック、マリーナベイサンドに近く、オーチャードまで徒歩15分です。

  • 無料 Wi-Fi、24 時間のジムアクセス、スカイデッキ、インフィニティプール

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ホテル所在地

メルキュール シンガポール ブギス

122 Middle Road
188973 シンガポール
シンガポール

GPS:1.299523, 103.853104

電話番号
ファックス +65 6822 8901

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  4,440 件のレビュー

トリップアドバイザーの評価  3.8/5  1,803 件のレビュー

Very Disappointed regarding the Check-in Experience – Mercure Bugis

トリップアドバイザーの評価 1.0/5

Jihan M トリップアドバイザー認証口コミ

Dear Management Team, I am writing to formally express my deep disappointment regarding the very unpleasant experience my family and I had during our check-in at Mercure Hotel Bugis on Christmas Day. We had planned to celebrate Christmas at your hotel as a family, and this was our first time staying at Mercure, especially with our son. Unfortunately, the experience was ruined due to the unprofessional handling of our check-in by your staff member, Mr. Kenny Tay. During check-in, Mr. Kenny Tay insisted on seeing a physical NRIC. As residents of Singapore, we are now using the digital NRIC via Singpass, which is an official government application and widely accepted. Despite explaining this, he refused to acknowledge or consider the digital ID, which was very disappointing and unreasonable. What made the situation worse was his response. Instead of offering a solution or providing assistance—such as allowing us to check in first and requesting the physical ID later—he told us to cancel our booking simply because we did not have the physical card at that moment. This is unacceptable. A hotel staff member should be trained to assist guests, not dismiss them. Furthermore, his attitude lacked sincerity, empathy, and professionalism. There was no proper explanation, no effort to resolve the issue, and no apology. His behavior left a very poor impression of Mercure Hotel and completely ruined what was supposed to be a joyful Christmas celebration with our family. In the end, we were forced to cancel our reservation, and we will not be returning to Mercure Hotel if this is the level of service provided to guests. I sincerely hope that management will take this matter seriously, review your check-in procedures, and provide proper customer service training to your staff so that other guests will not experience the same disappointment. Thank you for your attention to this matter.

Highly recommended and great value for money

トリップアドバイザーの評価 5.0/5

Neil F トリップアドバイザー認証口コミ

Extremely comfortable bed, probably the best shower I have ever taken and very conveniently located. Staff were kind and professional allowing us a very early check in.

Great service from Mr Ryan from the Bar.

トリップアドバイザーの評価 5.0/5

Nomad59207949716 トリップアドバイザー認証口コミ

I brought my friend to have drinks at level one bar. We met Ryan who serve us. He realised that is my friend first time to this hotel and he extended a warm welcome to my friend. Mr Ryan check on us regularly to see if we required any addition service from time to time. My friend is very impress with his excellent service level. My friend did ask me to arrange for another session soon at this same place with some of our former office staff. We will be back soon for more drinks. Thank you Ryan

A great hotel strategically located in the middle of everything any foreigner would need!

トリップアドバイザーの評価 5.0/5

ALMIRA D トリップアドバイザー認証口コミ

The location is very strategic. I loved it there! I hope you could give me a great discount should I come there again with my kids. No other place, hostel, or hotel would I choose, only Mercure Bugis. Best differentiating factor is your Asst. Manager, Royston Christopher Wu. He is the best! He is an expert in his field, knows the pulse of every nationality he speaks with. He deserves a promotion.

Dear 305almirad, Thank you for sharing the wonderful review and your loyalty to Mercure Singapore Bugis. We are delighted to know you and your family receive our warm hospitality, and we truly appreciate your kind words about our Assistant Front Office Manager, Royston. We look forward to welcoming you back for another great stay.

お客さまの声 5.0/5

Hitoshi K. ビジネス - 確認済みレビュー すべて

ただ、壁が薄いせいか隣りの部屋の声が丸聞こえなので、騒がれると辛いかもしれません。

Dear Mr. K., Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed our convenient downtown location and had an overall comfortable stay. We appreciate your understanding regarding the sound insulation, and we’re sorry for any disturbance caused by noise from neighbouring rooms. Your comments have been noted for review. We’re especially delighted to know that you were very satisfied with the room cleaning service. Your kind words will be shared with our housekeeping team as encouragement. Thank you once again for your valuable feedback, and we hope to welcome you back in the future. Warm regards, Joey Ong Duty Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,670 件のレビュー 9.8/10 ロケーション
  • 3,122 件のレビュー 5.7/10 客室
  • 2,348 件のレビュー 8.3/10 サービス
  • 40 件のレビュー 9/10 インターネット
  • 1,688 件のレビュー 3.1/10 快適さ
  • 1,023 件のレビュー 7.7/10 清潔さ
  • 809 件のレビュー 6/10 設備
  • 728 件のレビュー 6.9/10 朝食

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シンガポールのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。