Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you appreciated our excellent location, with the hotel conveniently situated adjacent to Bugis+ and Bugis Junction. However, we sincerely regret that your experience with our Executive Lounge did not meet your expectations. We particularly apologise for the incorrect information provided to you at check-in regarding your lounge access. We understand how frustrating it would have been to be informed that you were not entitled to access when your room category qualified for this benefit. We have taken note of your feedback and will reinforce the relevant procedures and benefits with our Front Office team to ensure that our colleagues are sufficiently familiar with the lounge access entitlements. We are also sorry that the lounge offerings and service did not provide the experience you expected. Your comments regarding the limited food selection and items not being replenished promptly have been shared with our Food & Beverage team for review and improvement. Regarding your concern about access control, we understand your discomfort with the lack of verification at the lounge entrance. Ensuring that our facilities are appropriately managed and that access is limited to eligible guests is important. Only eligible guest will have their keys programmed to have access to the lounge which we can assure you on that. Nonetheless, your feedback has been shared with the relevant management team for review of our current access-control procedures. We sincerely appreciate your candid feedback, as it highlights several areas where we can improve the lounge experience. We hope to have the opportunity to welcome you back and provide you with a more seamless and satisfactory experience. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you appreciated our convenient location and found it easy to get around during your stay. We also appreciate your constructive comments regarding the room's sound insulation and bathroom design. We understand that noise travelling between rooms, as well as the open gaps around the bathroom door, may affect privacy and comfort, particularly when sharing the room with a companion. We regret any inconvenience this may have caused. Your feedback regarding these aspects of the room layout and design has been noted and shared with the relevant team for consideration as we continue to review ways to improve the overall guest experience. Thank you once again for choosing Mercure Singapore Bugis and for sharing your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. While we are pleased that you appreciated our convenient location, we are truly sorry to learn that several aspects of your room experience did not meet your expectations. We understand your concerns regarding the compact room layout and the toilet configuration. We appreciate your candid comments regarding the level of privacy, as well as the sounds and odours that may travel through the open section of the glass enclosure. While the room design is intended to make practical use of the available space, we acknowledge that this configuration may not be suitable for every guest, particularly when sharing the room with a partner or friend. We are also disappointed to hear about the crooked toilet seat and the shortcomings in the room cleaning service. In particular, the failure to replenish the toilet paper and tissues is below the level of attention to detail we expect from our Housekeeping team. Your feedback has been shared with the relevant teams for review and follow-up to ensure these areas are properly addressed. We sincerely regret that these issues affected your overall impression of your stay, especially given that you appreciated our location. Your feedback is valuable to us as we continue working to improve both our facilities and service standards. Thank you once again for bringing this matter to our attention. We sincerely apologize for the experience you encountered. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you found your room clean and well maintained, and that our Housekeeping team was polite and courteous. Your kind recognition of their service is greatly appreciated and will be shared with the team. However, we sincerely regret the concerns you experienced during your stay. We are particularly sorry to learn that you noticed small insects in the room. We take matters relating to cleanliness and pest control seriously, and your feedback has been shared with our Housekeeping and relevant teams for further review and preventive action. We also appreciate your comments regarding the lack of a conventional closet and the number of hangers provided. We understand that sufficient hanging and storage space is important, particularly for longer stays, and we regret any inconvenience this may have caused. Regarding the absence of a bidet, we appreciate your feedback and understand that this is an important bathroom amenity for some of our guests. Your suggestion has been noted and shared with the relevant team for consideration. Thank you once again for bringing these matters to our attention. We appreciate your positive comments as well as your constructive feedback, which helps us identify areas where we can continue to improve. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Dear Value Guest, Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you and your family of four had an enjoyable stay at Mercure Singapore Bugis. It is great to know that you found our location convenient, with the nearby convenience store, shopping centre, and Bugis Street within easy reach. We are also pleased that the connecting rooms provided a comfortable and convenient arrangement for your family, and that you appreciated the additional space and in-room refrigerator. We are glad that our laundry facilities were also convenient for your family during your stay. We hope these facilities helped make your trip more comfortable and hassle-free. Thank you once again for your kind feedback. We truly appreciate your support and hope to have the pleasure of welcoming you and your family back to Singapore for another enjoyable stay. Warm regards, Steve Lim Front Office Manager

Dear Guest, Thank you for taking the time to share your kind feedback with us. We are delighted to know that you enjoyed our excellent location It is especially rewarding to know that you are looking forward to staying with us again. We truly appreciate your support and can't wait to welcome you back to Mercure Singapore Bugis for another memorable stay. Best regard Steve Lim Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you appreciated our convenient location, with easy access to multiple MRT stations and nearby shopping facilities, making it convenient for sightseeing and exploring Singapore. We also appreciate your constructive feedback regarding the gap at the bottom of the bathroom door. We understand that this may result in reduced privacy and allow sounds to travel through, particularly when sharing the room with friends or family. Your comments have been noted and shared with the relevant team for consideration. Thank you once again for your valuable feedback. We are pleased that you found our location convenient and hope to have the opportunity to welcome you back for another enjoyable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Dear Value Guest, Thank you for choosing to stay with us again and for taking the time to share your detailed feedback. We are pleased to know that you continue to appreciate our convenient location, with easy access to Bugis MRT, Changi Airport, Bugis+ and nearby amenities. We truly value your repeat patronage and are sorry that your experience this time did not live up to your previous stay. We sincerely apologize for the disturbance caused by conversations and noise from the neighbouring room. We understand how disappointing this must have been, particularly as you selected the Superior Room based on your previous quiet and comfortable experience. We regret that we did not provide the peaceful stay you had expected on this occasion. Thank you again for your constructive feedback, and we hope to have the opportunity to restore your confidence and provide you with a more comfortable stay on your next visit. Best regards Steve Lim Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found the room clean and enjoyed our spacious pool area and convenient coin-operated laundry facilities. We are glad these amenities added value to your stay. At the same time, we understand your inconvenience regarding the limited space available to open your suitcase. Our rooms are designed with a compact layout to maximize functionality, although we appreciate that this can make handling larger luggage less convenient. Thank you once again for your valuable feedback. We appreciate your comments and hope to have the opportunity to welcome you back to Mercure Singapore Bugis for another comfortable stay. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found the room functional and appreciated the good service provided by our team. At the same time, we sincerely apologize for the refrigerator not cooling properly and for the unpleasant odour you encountered. This is certainly not the experience we aim to provide, and your feedback has been shared with our Engineering and Housekeeping teams for inspection and the necessary follow-up. We appreciate your understanding and are glad that, aside from this issue, your stay was satisfactory. Thank you once again for choosing Mercure Singapore Bugis. We hope to have the opportunity to welcome you back for an even more comfortable stay in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Dear Valued Guest, Thank you for taking the time to share such a detailed and thoughtful review following your five-night stay with us. We are pleased to hear that you appreciated our convenient location, with easy access to nearby shopping and dining facilities, public transportation, and convenient vehicle access. We are also glad that your arrival and check-in experience was generally smooth and that our Front Office team was able to assist with your room upgrade. At the same time, we sincerely regret that the Loft Room did not provide the level of comfort and convenience you had expected. We appreciate your detailed observations regarding the stairs, shower space, bed size, air-conditioning noise, lighting controls, and the overall functionality of the room. We understand how these aspects, particularly during a five-night stay, could become increasingly inconvenient. We are also sorry to learn that noise from neighbouring rooms, Housekeeping activities, families, and the stairway affected your ability to rest, both in the mornings and evenings. We fully appreciate how important a peaceful environment is, especially for guests travelling for business and attending a trade show. Your feedback regarding noise levels and sound insulation has been shared with the relevant teams for further review. Your comments regarding the master lighting controls and the practical challenges of the Loft Room are also valuable. While the Loft Room is part of our distinctive room concept, we understand that its design and layout may not suit every guest. We regret that the upgrade did not result in the enhanced experience you had anticipated, and we appreciate your observation that a standard room may have been more suitable for your needs. Thank you once again for your honest and comprehensive feedback. We are grateful for the opportunity to understand where we fell short and will use your comments to improve the guest experience. We hope to have the opportunity to welcome you back to Mercure Singapore Bugis and provide you with a room experience more suited to your preferences. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Dear Value Guest, Thank you for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location, with easy access to the MRT station, shopping, and a wide variety of restaurants. It is also wonderful to know that you found your room clean and comfortable for your stay, and that our housekeeping team maintained it well throughout your visit. We are especially pleased that our Front Office team made a positive impression with their friendly and welcoming service. We appreciate your feedback regarding the noise from the hallway, the floor above, and the roadworks outside the hotel. We sincerely apologize for the disturbance to your rest. While the roadworks were beyond our control, we understand how disruptive the noise must have been. Your comments regarding the sound insulation have also been noted and shared with the relevant team for review. Thank you once again for your kind recommendation and valuable feedback. We truly appreciate your support and look forward to welcoming you and your family back for another enjoyable stay in the future. Best regards Steve Lim Front Office Manager

Dear Value Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location. Your compliments towards our staff’s friendliness are truly appreciated and will certainly be shared with the team as motivation to continue delivering excellent hospitality experiences. We are looking forward to your next stay with us. Lastly, we will be very appreciate if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist other travellers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html Best regards Steve Lim Front Office Manager

Dear Value Guest, Thank you for taking time to write this lovely review for our hotel. We are delighted to know that you had a wonderful and memorable stay with us. Our team are committed to provide exemplary service and unique experience all our guests. Thank you for taking time to rate our service. We are looking forward to your next stay with us Best regards Steve Lim Front Office Manager

Dear Value Guest, Thank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to know that you found the room to be comfortable during your stay. We sincerely apologize for the inconvenience caused by the lift disruption and the longer waiting times experienced. We understand the inconvenience this may have caused and truly appreciate your patience and understanding while the necessary rectification works were being carried out. We are also sorry to hear that the breakfast experience did not meet your expectations. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless experience. Best regards Steve Lim Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found the room compact yet comfortable and functional for your stay. It is always encouraging to know that our room design provided a pleasant experience. At the same time, we sincerely apologize for the inconvenience caused by the mini bar chiller not functioning properly. We understand how important this amenity is, and we regret that it did not meet your expectations. Your feedback has been shared with our Engineering team for inspection and the necessary corrective action. Thank you once again for your valuable comments. We look forward to welcoming you back to Mercure Singapore Bugis and providing you with an even better stay in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay with us. We appreciate your comments and are sorry to learn that the room layout did not fully meet your expectations. We understand that the structural pillar made it less convenient to use the work desk, particularly if you needed to work comfortably during your stay. As our hotel features a unique heritage-inspired design, the layout of some rooms may vary. Nevertheless, we appreciate your feedback, as it helps us better understand our guests' experiences and identify opportunities for improvement. Thank you for choosing Mercure Singapore Bugis. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you were generally satisfied with our convenient location, the cleanliness of the hotel, and the in-room amenities provided. Your kind recognition is greatly appreciated. At the same time, we are sorry to learn that certain aspects of your stay did not fully meet your expectations. Regarding the toilet facilities, we understand your comments about the comfort of the toilet seat and your suggestion for bidet/washlet-type amenities. We appreciate your feedback as we continually review opportunities to enhance guest comfort. We also note your comment about the lack of storage space in the shower area for personal toiletries. Your suggestion for additional shelving or small amenities tray is well received and will be shared with our relevant team for consideration in future improvements. In addition, we apologize for any lack of clarity regarding the process for requesting towel and bathrobe replacement. We will review how this information is communicated to ensure it is clearer and more accessible for our guests. Finally, we appreciate your feedback regarding bottled water. While we currently provide in-room filtered drinking water as part of our sustainability initiative, we understand your preference and will take your comments into consideration as we continue to improve guest convenience. Thank you once again for your valuable feedback. We truly appreciate your support and hope to have the opportunity to welcome you back to Mercure Singapore Bugis for an even more comfortable stay in the future. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis

Dear Valued Guest, Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that your check-in experience was smooth and that we were able to prepare your room ahead of the standard check-in time. It is also rewarding to know that our team's service left a positive impression on you. We are pleased that you enjoyed our infinity pool and found it to be a relaxing space throughout your stay. It is also wonderful to hear that you appreciated our in-room filtered drinking water system, which supports both sustainability efforts and guest convenience. Your kind comments regarding the cleanliness of the room, the bathroom facilities, and the thoughtful room amenities are greatly appreciated. Most importantly, we are delighted to know that you had a comfortable and enjoyable stay during your two nights with us. Thank you once again for your generous feedback and recognition of our team. We look forward to welcoming you back to Mercure Singapore Bugis the next time you visit Singapore. Warm regards, William Charles Dorai Assistant Front Office Manager Mercure Singapore Bugis