Dear Kaoru T., Thank you for the incredible 100/100 across every single aspect of your stay! 🌟 We are absolutely delighted that you had such a comfortable and enjoyable experience with us. Knowing that you felt safe, comfortable and genuinely cared for throughout your stay is particularly meaningful, as this is exactly how we want every guest to feel when staying at Pullman Singapore Hill Street. It is fantastic to hear that you enjoyed the extensive breakfast selection and found our Heartists friendly, helpful and courteous. A special thank you as well for recognising our Housekeeping Heartists. Their work often happens quietly behind the scenes, so hearing that their thorough cleaning, politeness and kindness stood out to you will certainly make their day! 😊 We are equally pleased that our convenient location made exploring Singapore easier and that your lunch experience received another perfect score. We especially appreciate your observation regarding our efforts to cater to guests from different countries and backgrounds. Welcoming travellers from all around the world is an important part of what we do, and we are delighted that you felt our team and offerings were thoughtfully prepared for our diverse international guests. 🌏 From arrival to departure, breakfast to lunch, cleanliness to sustainability—100s all the way! 💯 More importantly, your kind words about our Heartists are the greatest compliment we could receive. Thank you once again for your wonderful recommendation and for choosing Pullman Singapore Hill Street. We hope to welcome you back again for another safe, comfortable and memorable stay, accompanied by plenty more warm smiles from our team! Cheers, Mazen Abilmona General Manager

Dear Chihiro M., Thank you for sharing your lovely and detailed feedback following your stay with us. We are delighted that you found our hotel beautiful and especially enjoyed the spectacular view from our rooftop swimming pool. A perfect 100/100 for the pool certainly tells us that the skyline views made quite an impression! 😊 We also truly appreciate your recognition of our Heartists’ efforts to communicate with you. While Japanese-speaking colleagues may not always be readily available, we are pleased that our team made the effort to overcome the language barrier by using translation applications to better understand and assist you. Hospitality goes beyond speaking the same language, and we are glad that their willingness to communicate was something you noticed and appreciated. It is equally wonderful to hear that your room amenities were consistently replenished throughout your stay. Thank you as well for your comments regarding our efforts to introduce more sustainable alternatives for guest amenities as we continue working towards reducing unnecessary single-use plastics. Most importantly, a very special thank you for recognising Kevin from our breakfast team! 🌟 We are thrilled that his thoughtfulness stood out and contributed positively to your experience. Personal touches can make such a difference to a stay, and we will certainly make sure your kind compliments are shared with Kevin and the team. At the same time, your overall 80/100 rating and several 70/100 scores show us that there are areas where we can provide a more polished experience. We have taken note of your ratings for arrival, accommodation, breakfast, our team and departure, as well as your feedback regarding the ease of Wi-Fi access. These are valuable observations that will be shared with the respective teams as we continue looking for ways to make the guest journey smoother and more convenient. Thank you once again for choosing Pullman Singapore Hill Street and for your candid feedback. We are delighted that the rooftop views, attentive housekeeping and Kevin’s thoughtful hospitality helped create happy memories during your Singapore visit. We hope to welcome you back for another stay—with the same amazing rooftop view, another warm welcome from our Heartists and, hopefully, an experience that turns those 70s and 80s into perfect scores next time! 😊 Warm regards, Mazen Abilmona General Manager

Dear Satoshi T., Thank you for sharing your detailed feedback and for awarding your overall stay a wonderful 100/100 rating. We are delighted to know that you had such a satisfying experience and, best of all, that you would love to stay with us again! It is fantastic to hear that you enjoyed our central location, comfortable accommodation, and especially the exceptional views from our rooftop. We are equally pleased that breakfast at Madison’s was a highlight and that you appreciated the convenience of our in-room filtered drinking water. Thank you as well for recognising some of the smaller details behind our sustainability efforts. We are glad that our filtered water system and wooden key cards caught your attention and that your experience aligned with the sustainability information you had reviewed prior to your stay. At the same time, we are sorry that the servicing of your room was not as thorough as expected, particularly with your bathrobes not being replaced. Your 50/100 cleanliness rating is certainly concerning despite your positive overall experience, and we will share your comments with our Housekeeping team as a reminder to ensure all guestroom amenities are properly checked and replenished during servicing. We have also taken note of your ratings for arrival, our team, and departure. While no specific concerns were highlighted in these areas, the scores indicate that there were opportunities for us to provide a warmer and more seamless service experience throughout your stay. Thank you once again for your candid feedback and for saying that you would definitely like to return. We look forward to welcoming you back to Pullman Singapore Hill Street for another comfortable stay—with Madison’s breakfast, rooftop views, and an even more polished experience from arrival to departure! Warm regards, Mazen Abilmona General Manager

Dear Kana N., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you had an enjoyable stay overall and appreciate your positive ratings for your arrival and check-in, accommodation, cleanliness, and departure experience. At the same time, we appreciate your feedback regarding the temperature of the in-room minibar. We understand that you would have preferred it to be colder, and we regret any inconvenience this may have caused. Your comments have been shared with the relevant team for review to ensure our in-room facilities continue to provide the comfort and convenience our guests expect. We also note your rating regarding our sustainability efforts. While we are pleased that you positively recognised our initiatives to reduce single-use plastics, we regret that our overall sustainability programme did not fully meet your expectations. Although no further details were provided, we truly value your feedback as we continue to strengthen our environmental initiatives while ensuring they remain practical and comfortable for our guests. Thank you once again for your valuable comments and recommendation. We hope to have the pleasure of welcoming you back to Pullman Singapore Hill Street for an even more enjoyable experience in the future. Warm regards, Mazen Abilmona General Manager

Dear Sue S., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to know that you found our hotel stylish, comfortable, and satisfying overall, and we are especially pleased to hear that you would choose to stay with us again on your next visit. Your perfect overall rating and recommendation mean a great deal to our team. We are grateful for your kind compliments regarding the friendliness and attentiveness of our Heartists. Creating a warm and welcoming atmosphere is something we take great pride in, and it is wonderful to know that our team helped make your stay memorable. At the same time, we sincerely appreciate your constructive feedback regarding several aspects of your stay. We regret that the hairdryer did not meet your expectations and that the shampoo amenities were not ideally suited to your preferences. We also apologize for the inconvenience caused by the coffee machine queues during breakfast and appreciate your comments regarding its usability. Thank you as well for bringing to our attention the temperature and consistency of the porridge during your final breakfast. We understand this was not reflective of the quality you had experienced previously, and we will share your comments with our culinary team for review. Thank you once again for your valuable feedback, kind words, and generous recommendation. It was truly a pleasure having you stay with us, and we look forward to welcoming you back to Pullman Singapore Hill Street for another enjoyable stay in the near future. Warm regards, Mazen Abilmona General Manager

Dear Junya S., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed our convenient location, comfortable accommodations, and the fantastic rooftop views, which left a memorable impression during your visit. We are also delighted to hear that you found the room clean and well maintained throughout your stay. Your kind recognition of our housekeeping efforts is truly appreciated and will certainly be shared with the team. At the same time, thank you for your valuable suggestions regarding the positioning of the hairdryer and the number of hangers provided in the room. We sincerely appreciate you highlighting these details, as feedback such as yours helps us identify opportunities to further improve the comfort and convenience of our guest experience. Thank you once again for choosing to stay with us and for recommending our hotel. It was a pleasure having you with us, and we hope to have the opportunity to welcome you back again for an even more enjoyable stay in the future. Warm regards, Mazen Abilmona General Manager

Dear Makoto U., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed our convenient location, spacious and clean accommodation, as well as the wide variety of breakfast selections available during your stay. We are also pleased to hear that our team contributed positively to your overall experience. Your kind support and recommendation truly mean a lot to us. At the same time, we appreciate your feedback regarding the coffee maker instructions and ease of access around the hotel. Please rest assured that your comments have been shared with the relevant teams as we continuously look for ways to improve the guest experience and make future stays even more seamless and comfortable. Thank you as well for recognizing our sustainability efforts. We remain committed to creating a more environmentally conscious hospitality experience while ensuring our guests continue to enjoy a pleasant and memorable stay. We sincerely look forward to welcoming you back again soon for another enjoyable experience with us. Warm regards, Mazen Abilmona General Manager

Dear Masayuki F., Thank you for your perfect rating and for taking the time to share your wonderful experience with us. We are truly delighted to know that you found your stay comfortable and enjoyable from start to finish. It is fantastic to hear that you appreciated our central location, the rooftop pool, and our breakfast offerings. Your kind words about the overall comfort of your stay mean a great deal to us, as we continuously strive to create a relaxing and memorable environment for our guests. We are also especially pleased to know that our sustainability efforts and environmentally conscious amenities made a positive impression on you. This is something we are deeply committed to, and your recognition encourages us to continue enhancing our initiatives. Thank you as well for your recommendation of both our hotel and the ALL loyalty program. Your support truly means the world to us. We have taken note of your ratings for breakfast selection and service, and we will certainly continue refining these areas to elevate the experience even further. It would be our absolute pleasure to welcome you back again for another exceptional stay in the near future. Warm regards, Mazen Abilmona General Manager

Dear Saki M., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you had a comfortable and enjoyable experience and that our location, facilities, and service contributed positively to your visit. It is especially heartening to hear your kind compliments regarding the excellent service and warm attitude of our team. We are also pleased that you enjoyed the beautiful scenery, comfortable accommodations, breakfast selection, and the convenience of being accommodated despite your early arrival. Your positive feedback regarding our dining experiences, room service, concierge team, pool facilities, and sustainability initiatives truly means a great deal to us. It is always rewarding to know that our guests appreciate the efforts we make toward creating memorable stays while supporting more sustainable hospitality practices. We sincerely appreciate your support and recommendation, and we will certainly share your encouraging comments with all our Heartists as motivation to continue delivering exceptional experiences. It was a pleasure having you stay with us, and we look forward to warmly welcoming you back again for another memorable stay at Pullman Singapore Hill Street. Cheers, Mazen Abilmona General Manager

Dear Tomohide M., Thank you for taking the time to share your feedback following your recent stay with us and for your continued support as a valued ALL Gold member. We are pleased to know that you enjoyed our convenient location and found it easy to access public transportation and explore Singapore. We are also delighted that your accommodation met your expectations and that you appreciated the cleanliness of the hotel and your welcome amenity. At the same time, we sincerely appreciate your honest feedback regarding several aspects of your experience. We understand your comments regarding the surrounding area and walking route to the hotel. While our central location provides excellent connectivity to many attractions and transport options, we appreciate your perspective and understand that accessibility and surrounding environment can influence the overall guest experience. We also regret to learn that the breakfast restaurant felt overly crowded during the mornings. We understand that a busy breakfast period can impact the dining experience, and we appreciate you bringing this to our attention. Your feedback will be shared with the relevant team as we continue exploring ways to improve guest comfort during peak periods. Thank you once again for your valuable feedback and recommendation. We hope to have the pleasure of welcoming you back to Pullman Singapore Hill Street for an even more enjoyable stay in the future. Warm regards, Mazen Abilmona General Manager

Dear Arinobu T., Thank you for taking the time to share your feedback with us. We’re delighted to hear that you had a comfortable stay and that you were very satisfied with the service, room, and food. It’s also wonderful to know that your arrival experience, breakfast selection, and interactions with our team all left a positive impression. A special thank you for recognising our superstar - Jay. We will certainly share your kind words with him — he will be thrilled to know that he contributed to making your stay enjoyable. We also appreciate your comment regarding the shower pressure. Your feedback is very valuable to us, and we will be sharing this with our engineering team as we continuously look for ways to enhance our guests’ comfort. Thank you once again for your thoughtful feedback and for acknowledging our sustainability efforts as well. We truly hope to have the pleasure of welcoming you back again to Pullman Singapore Hill Street for an even better stay next time. Cheers, Mazen Abilmona General Manager

Dear Akiho H., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you found your stay comfortable and enjoyed our convenient location. It is wonderful to hear that our accommodations provided a clean and comfortable environment during your visit. We are also grateful for your positive ratings regarding cleanliness, breakfast, Concierge services, Executive Lounge experience, and our sustainability initiatives, particularly our efforts to reduce single-use plastics. It is encouraging to know that these aspects contributed positively to your overall stay. We are delighted that your arrival and departure experiences were smooth, with your check-out experience receiving a perfect rating. Your feedback is greatly appreciated and will be shared with our teams as recognition of their efforts. Thank you once again for your valuable feedback and recommendation. It was a pleasure welcoming you to Pullman Singapore Hill Street, and we look forward to welcoming you back for another enjoyable and comfortable stay in the future. Warm regards, Mazen Abilmona General Manager

Dear Yasuko S., Thank you for taking the time to share your feedback with us. We’re pleased to hear that you had an overall satisfying stay and that our convenient location made it easy for you to get around the city. It’s wonderful to know that our team, cleanliness, breakfast, and sustainability efforts left a positive impression — your kind ratings in these areas truly mean a lot to us. We also appreciate your feedback regarding the absence of a bathtub and your accommodation experience. Bathtubs are available in our Studio Suite rooms. We understand how important these details can be, and your comments will certainly be shared with the team as we continuously look for ways to enhance our guest experience. Thank you once again for choosing to stay with us and for recommending our brand. We hope to have the opportunity to welcome you back for an even more comfortable and seamless stay in the future. Warm regards, Mazen Abilmona General Manager

Dear Takayuki S., Thank you for taking the time to share your detailed feedback with us. We’re so pleased to hear that you found your stay “beautiful” and that your arrival and overall experience were positive. At the same time, we truly appreciate your constructive comments. We’re sorry to hear about the dust behind the sofa — this certainly does not reflect our usual standards, and we will follow up closely with our housekeeping team to ensure more thorough inspections moving forward. Thank you as well for your feedback regarding the refrigerator temperature and the availability of bathtubs. We understand how these details can enhance comfort, and your comments will be shared with our management team for consideration in future improvements. We also note your ratings regarding our team, sustainability efforts, and pool experience. While we’re glad you noticed our towel exchange programme, separate recycling bins, and initiatives to reduce single-use plastics, we know there is always room to do better — both in service consistency and in strengthening our environmental efforts. We truly value your honest feedback as it helps us refine and elevate the guest experience. We hope to have the opportunity to welcome you back and provide an even more seamless and enjoyable stay next time. Cheers, Mazen Abilmona General Manager

Dear Satoru A., Thank you for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate your insights, as they help us continuously improve the experience we provide to our guests. We are pleased to hear that you found our location convenient and that you enjoyed the comfort and newness of your room. At the same time, we regret that certain aspects of your stay did not fully meet your expectations. Your comments regarding the partial obstruction of the Marina Bay view have been carefully noted and shared with our team for review. We also appreciate your feedback regarding accessibility and navigation within the hotel, including the clarity around alternate entry points and the lack of a direct covered connection to the nearby MRT station. Your observations are valuable and will be considered as part of our ongoing efforts to enhance guest convenience and wayfinding. Thank you as well for your comments on breakfast selection, sustainability initiatives, and overall service levels. Please be assured that your feedback has been shared with the relevant departments to identify areas where improvements can be made. We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless and enjoyable stay. Warm regards, Mazen Abilmona General Manager

Dear Koichi M., We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day! Our team greatly appreciate reading about your experience, especially the part where you mentioned our hotel's location is accessible to MRT stations and attraction sites. It's what we live for – making our guests smile! We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge! Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling! Cheers, Mazen Abilmona General Manager

Dear Nana M., Thank you very much for taking the time to share your feedback with us. While we are delighted to hear that you enjoyed our breakfast, appreciated the cleanliness of your room and bathroom, and experienced a smooth departure, we are truly sorry for the inconsistencies that affected the comfort of your stay. Please accept our sincere apologies for the difficulties you encountered: Finding the hotel and navigating the surroundings Missing information at check-in, such as check-out time and breakfast time Used towels not being collected, which caused confusion Unstable or slow WiFi connection Your comments are extremely valuable, and we fully understand how these details can affect your overall comfort, especially when you are new to the property. We are reviewing our arrival procedures to ensure that all essential information is clearly communicated to every guest. Our Housekeeping and IT teams have also been informed to prevent similar lapses from occurring again. We are grateful for your kind mention of our team member at breakfast—the colleague who prepared your ramen and greeted you with a smile. We will make sure this recognition is shared with them; it will certainly brighten their day. Thank you once again for your constructive feedback. We truly hope to have another opportunity to welcome you back and provide a much smoother and more enjoyable experience. Warm regards, Mazen Abilmona General Manager

Dear Yayoi I., Thank you for taking the time to share your feedback and for choosing to stay with us. I am pleased to hear that you had an overall enjoyable experience and appreciated the quality of our accommodation, cleanliness, and check-out efficiency. However, I regret to learn about the minibar malfunction and any inconvenience it may have caused during your stay. Please be assured that our Engineering team has been informed to inspect and rectify the issue promptly. We truly value your constructive feedback, as it helps us maintain the high standards of comfort and service that our guests deserve. We look forward to welcoming you back soon for an even smoother and more seamless stay experience. Warm regards, Mazen Abilmona General Manager