Raffles Singapore 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 1,726 件のレビュー

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1 Beach Road, 189673 SINGAPORE, シンガポール

説明

ホテルのその他の情報

  • Labelled ALLSAFE

  • Re-opened in August 2019 after an extensive, historically sensitive restoration

  • Situated in the heart of the city, just steps from Marina Bay, City Hall, Chinatown and more

  • All-suite accommodation with 24-hour Raffles Butler service

  • Nine new restaurants and bars with celebrity chef concepts

当ホテルの客室

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客室 1

ホテル所在地

Raffles Singapore

1 Beach Road
189673 SINGAPORE
シンガポール

GPS:1.294, 103.855

電話番号
ファックス +65 6339 7650

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  1,726 件のレビュー

お客さまの声 5.0/5

Ritsuko K. ファミリー - 確認済みレビュー すべて

Dear Mr. K., Thank you for your wonderful feedback. We are delighted to know that you had such a comfortable and enjoyable stay with us, and that you were able to experience a sense of peace and tranquility despite being in the heart of the city. It is especially meaningful to hear that any concerns you may have had about language barriers quickly disappeared during your stay. Creating a warm and welcoming environment for guests from around the world is very important to us, and we are pleased that our team helped you feel comfortable and well cared for throughout your visit. We are particularly grateful for your kind recognition for our Butler team. We are delighted that the Japanese message added a personal touch to your experience, and we will be sure to share your compliments with him. At the same time, we appreciate your feedback regarding the pre-arrival communication process. We understand how the delay in responding to your email enquiries may have caused uncertainty before your stay, and we apologise for this inconvenience. Your comments regarding the clarity of communication channels between Accor and the hotel are valuable and will be shared with the relevant teams as we continue to improve the guest experience. Thank you once again for your thoughtful feedback and for choosing Raffles Singapore. We are honoured to have been part of your wonderful journey and very much look forward to welcoming you back for another memorable stay in the future. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

お客さまの声 5.0/5

Hidenori T. ファミリー - 確認済みレビュー すべて

お客さまの声 4.0/5

Takuya O. ファミリー - 確認済みレビュー すべて

お客さまの声 5.0/5

Yoshitaka K. ビジネス - 確認済みレビュー すべて

Dear Yoshitaka K., Thank you for taking the time to share your thoughtful feedback. We are delighted to know that you appreciated the heartfelt and friendly hospitality provided by our team, as well as the architectural beauty and the rich history, tradition, and heritage of Raffles Singapore. It is especially rewarding to hear that these elements contributed positively to your overall experience, as they form an integral part of the unique identity we strive to preserve and share with every guest. At the same time, we sincerely appreciate your detailed observations regarding several aspects of your stay. We regret that your booking experience was not as intuitive as expected, and your feedback will be shared with our digital team as we continue to enhance the usability of our website. We also thank you for highlighting areas such as arrival experience, WiFi speed, and service consistency, where there is room for improvement. Your comments are invaluable in helping us refine our standards and deliver a more seamless experience. In particular, we truly appreciate your candid feedback regarding our sustainability initiatives. While we remain committed to reducing environmental impact, we fully understand your concerns about comfort and usability, especially in relation to the wooden toothbrush. Your comments will be carefully reviewed to ensure we strike a better balance between sustainability and guest satisfaction. We also regret your experience at the Long Bar. We understand how disappointing it must have been not to access the venue due to external queues, and we appreciate your perspective regarding prioritisation for in-house guests. This is an important point, and we will share your feedback with our team for consideration. Thank you as well for your kind mention of Tiffin Room and for recognising the efforts of our team, even if names were not recalled. Your acknowledgment means a great deal to us. We sincerely appreciate your constructive and balanced feedback, and we hope to have the pleasure of welcoming you back for a more seamless and enhanced experience at Raffles Singapore in the future. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

お客さまの声 5.0/5

Atsuko I. ファミリー - 確認済みレビュー すべて

Dear Atsuko I., Thank you for your wonderful feedback. We are truly delighted to know that you had such a perfect holiday with us and that your stay was filled with happiness from beginning to end. It is especially meaningful to hear that, despite your initial concerns about communication, our team was able to make you feel comfortable and well cared for throughout your stay. Providing warm, attentive, and genuine hospitality to every guest, regardless of language, is something we take great pride in, and your kind words are a wonderful encouragement to all of us. We are deeply honoured that you chose Raffles Singapore to celebrate such a special occasion, your mother’s retirement. It brings us great joy to know that your time with us became a treasured and memorable experience for both of you. We are also delighted to hear that you enjoyed every aspect of your stay, from the accommodation and breakfast to the butler service, and that our team, including the colleague at breakfast, left a positive impression even if names were not noted. Thank you once again for your heartfelt feedback and kind recommendation. We very much look forward to welcoming you and your family back for another memorable and joyful stay at Raffles Singapore. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

その他のウェブユーザーの評価

  • 367 件のレビュー 9.3/10 ロケーション
  • 680 件のレビュー 9.1/10 客室
  • 1,251 件のレビュー 9/10 サービス
  • 566 件のレビュー 9.6/10 雰囲気
  • 406 件のレビュー 9.2/10 設備
  • 373 件のレビュー 8.6/10 料理
  • 228 件のレビュー 8.6/10 快適さ
  • 162 件のレビュー 8.6/10 朝食

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