Raffles Singapore 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 1,733 件のレビュー

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1 Beach Road, 189673 SINGAPORE, シンガポール

説明

ホテルのその他の情報

  • Labelled ALLSAFE

  • Re-opened in August 2019 after an extensive, historically sensitive restoration

  • Situated in the heart of the city, just steps from Marina Bay, City Hall, Chinatown and more

  • All-suite accommodation with 24-hour Raffles Butler service

  • Nine new restaurants and bars with celebrity chef concepts

当ホテルの客室

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客室 1

ホテル所在地

Raffles Singapore

1 Beach Road
189673 SINGAPORE
シンガポール

GPS:1.294, 103.855

電話番号
ファックス +65 6339 7650

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  1,733 件のレビュー

お客さまの声 5.0/5

Chizuru I. カップル - 確認済みレビュー すべて

Dear Chizuru I., Thank you for your wonderful feedback. We are truly delighted to know that you and your partner enjoyed such a memorable stay with us and that you found Raffles Singapore to be a unique and special sanctuary in the heart of the city. It is especially rewarding to hear that you appreciated the lush surroundings, historic charm, and distinctive atmosphere that set Raffles Singapore apart. We are pleased that the iconic presence of our doormen, the thoughtful adaptation of our heritage building into elegant accommodations, and the warm hospitality of our butler team all contributed positively to your experience. We are also delighted to know that you enjoyed our pool, Long Bar, in-room dining service, and the overall comfort of your stay. Your excellent ratings across arrival, cleanliness, service, departure, WiFi, sustainability initiatives, and member recognition are greatly appreciated and serve as wonderful encouragement to our team. At the same time, we thank you for sharing your feedback regarding the shower water pressure. We regret that this aspect of your accommodation experience did not fully meet your expectations, and we appreciate you bringing it to our attention. Comments such as yours help us continue to refine and enhance the guest experience. As an ALL member, your loyalty and support are greatly valued, and we are delighted that your booking experience through the ALL App was seamless and enjoyable. Thank you once again for your thoughtful feedback and kind recommendation, Chizuru I.. We truly appreciate your support and very much look forward to welcoming you and your partner back for another memorable stay at Raffles Singapore. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

お客さまの声 4.0/5

Nanami F. ご友人 - 確認済みレビュー すべて

Dear Nanami F., Thank you for taking the time to share your thoughtful feedback following your recent stay with us. We are delighted to know that you enjoyed the rich history of Raffles Singapore and experienced the warm hospitality and exceptional service that we strive to provide. It is especially rewarding to hear that your pre-arrival experience was so positive and that our team was able to assist with your requests, helping to make your stay feel special even before your arrival. We are also pleased to know that you found your accommodation comfortable and impeccably maintained, and that our team left a positive impression throughout your stay. Your kind recognition of Kartini is greatly appreciated, and we will be delighted to share your compliments with her. At the same time, we appreciate your candid comments regarding the language barrier you experienced. While we are grateful for your understanding, we sincerely regret if this limited your ability to fully enjoy all aspects of the Raffles experience. We continuously strive to make every guest feel comfortable and welcomed, regardless of language, and your feedback is valuable as we look for opportunities to further enhance our communication and support for international guests. We also note your comments regarding the boutique voucher and subsequent refund process. We understand your concern and hope that the matter has been resolved smoothly. Your feedback will be shared with the relevant teams to ensure greater clarity and convenience for our guests in similar situations. Thank you once again for your thoughtful feedback and kind recognition, Nanami F.. We truly appreciate your support and very much look forward to welcoming you and your friends back for another memorable stay at Raffles Singapore. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

お客さまの声 4.0/5

Kenbun K. ファミリー - 確認済みレビュー すべて

Dear Kenbun K., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you and your family enjoyed a peaceful and relaxing stay at Raffles Singapore. It is especially rewarding to hear that you found the hotel beautiful, quiet, and impeccably maintained, and that the cleanliness of both your accommodation and our facilities met your expectations. We are also pleased to learn that our team left a positive impression through their courteous and attentive service. Your kind recognition of our in-room dining team is greatly appreciated, and we are delighted that you enjoyed the chicken rice so much. Your compliments will be shared with the team, who will be encouraged by your thoughtful feedback. At the same time, we appreciate your constructive comments regarding the absence of a washlet-equipped toilet and your breakfast experience. We understand that these aspects impacted your overall enjoyment, particularly as breakfast should be a highlight of the stay. We are sorry to learn that some dishes did not meet your expectations and that the pancakes lacked the freshness and texture you anticipated. Your detailed observations are valuable and will be shared with our culinary team for their review as we continuously seek to enhance our offerings. We are grateful for your positive feedback regarding our sustainability efforts and the overall service provided throughout your stay. Thank you once again for your thoughtful feedback, Kenbun K.. We truly appreciate your comments and look forward to welcoming you and your family back to Raffles Singapore for another memorable stay in the future. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

お客さまの声 5.0/5

Yoko K. 一人 - 確認済みレビュー すべて

Dear Yoko K., Thank you for sharing such a heartfelt reflection of your stay with us. We are deeply honoured to have been part of such a meaningful journey. Knowing that your stay fulfilled a long-held wish and allowed you to celebrate the memory of your late parents makes your experience especially touching to us. It is truly rewarding to hear that the beauty of our gardens, the tranquillity of the evenings, and the timeless charm of our historic hotel created moments that will remain with you long after your visit. We are delighted that you felt so well cared for throughout your stay. From our room attendants and butlers to the colleagues who welcomed you on arrival, your kind words are greatly appreciated. It is especially heartening to know that thoughtful touches, such as returning to find slippers and water prepared in your room, added to your comfort and sense of relaxation. We are also grateful for your recognition of Irsalina, who assisted you during check-in. We will be pleased to share your heartfelt compliments, and we are certain she will be touched to know that her warm and courteous service left such a positive impression. We look forward to welcoming you back to Raffles Singapore and creating many more treasured memories together in the years to come. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

お客さまの声 5.0/5

Ritsuko K. ファミリー - 確認済みレビュー すべて

Dear Mr. K., Thank you for your wonderful feedback. We are delighted to know that you had such a comfortable and enjoyable stay with us, and that you were able to experience a sense of peace and tranquility despite being in the heart of the city. It is especially meaningful to hear that any concerns you may have had about language barriers quickly disappeared during your stay. Creating a warm and welcoming environment for guests from around the world is very important to us, and we are pleased that our team helped you feel comfortable and well cared for throughout your visit. We are particularly grateful for your kind recognition for our Butler team. We are delighted that the Japanese message added a personal touch to your experience, and we will be sure to share your compliments with him. At the same time, we appreciate your feedback regarding the pre-arrival communication process. We understand how the delay in responding to your email enquiries may have caused uncertainty before your stay, and we apologise for this inconvenience. Your comments regarding the clarity of communication channels between Accor and the hotel are valuable and will be shared with the relevant teams as we continue to improve the guest experience. Thank you once again for your thoughtful feedback and for choosing Raffles Singapore. We are honoured to have been part of your wonderful journey and very much look forward to welcoming you back for another memorable stay in the future. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

その他のウェブユーザーの評価

  • 366 件のレビュー 9.3/10 ロケーション
  • 685 件のレビュー 9/10 客室
  • 1,253 件のレビュー 8.9/10 サービス
  • 573 件のレビュー 9.6/10 雰囲気
  • 406 件のレビュー 9.3/10 設備
  • 372 件のレビュー 8.5/10 料理
  • 231 件のレビュー 8.5/10 快適さ
  • 163 件のレビュー 8.7/10 朝食

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