La Cour des Consuls Hotel&Spa Toulouse-MGallery 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.6/5 รีวิว 639 รายการ

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46 rue des Couteliers, 31000 Toulouse, France

รายละเอียด

ความพิเศษของโรงแรม

  • Classic architectural elements

  • Gastronomic restaurant

  • Suitable for families (loan of baby bathtub, bottle warmer, high chair...)

  • Secure private car park with valet service (paid)

  • Pets allowed

ที่พักของเรา

สถานที่ตั้งโรงแรม

La Cour des Consuls Hotel&Spa Toulouse-MGallery

46 rue des Couteliers
31000 Toulouse
France

พิกัด:43.599411, 1.441731

โทรศัพท์
แฟกซ์ +33 5 34 31 67 34

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • ที่จอดรถ
  • ยินดีต้อนรับสัตว์เลี้ยง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

LE CENACLE

Le Cenacle is the place to get together. Open every day for business or private dining. Our chef, Clement Convard, has created a menu of traditional cuisine with a rich and nuanced twist. Booking required

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.6/5  รีวิว 639 รายการ

เรทติ้งบน TripAdvisor  4.5/5  รีวิว 603 รายการ

Certificate of excellence ปี 2023

Great hotel in the heart of Toulouse

คะแนนจาก Tripadvisor 5.0/5

newyork355 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I don’t really have too much to say, but I really enjoyed my stay at this hotel. It is a beautiful property extremely well located in the center of Toulouse right next to the Pont Neuf. It had a ton of character, from the interior decoration to its stunning private courtyards. The staff was excellent; everyone I interacted with was super nice and helpful. I was particularly impressed how the two people who worked the breakfast room always remembered my room number and coffee preferences - very nice touch. And speaking of breakfast, the selection was relatively simple, but delicious - I will dream about those scrambled eggs for days to come. I reserved the suite with private balcony; the room was massive and the balcony was truly out of this world. My only small complaint was that housekeeping was inconsistent about replacing waters. Some days I was given four bottles of water and others none. Otherwise the housekeeping was fine. I did eat at the Cenacle (gastronomic restaurant) one night and enjoyed it. The service was great and the food was mostly good (they served hare as the main course when I was there and I don’t think that is really to my liking). I also enjoyed drinks at the bar one night and those were also very good. I have stayed at a few MGallerys throughout France in secondary/tertiary cities and this is by far the nicest MGallery property I have stayed at. If I ever return to Toulouse I will make sure to book this hotel again!

Dreadful customer service

คะแนนจาก Tripadvisor 1.0/5

Marshymom ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

I called to book two adjoining rooms for the second night of our stay for my 12 year old child as the website didnt have the option. The reservations person said she could book this for me in a suite category but the price she quoted was higher than the price in front of me on the website. She said she could not match the price but that I should book those categories online. I did so, making a request for adjoining rooms. The hotel called me a week later saying the junior suite i booked was in the annex not the main hotel and I needed to upgrade the booking to have adjoining rooms. I called them back and agreed the upgrade and confirmed this by email. When i arrived at 11pm i was informed the rooms were not adjoining or next to each other. I said this would not work for us and please could they arrange at least for the next door room. The next morning I returned with my 12 year old child amd enquired to be told very crossly that there was no adjoining room available but they had allocated a suite ‘close’. In the fact the second room was the other end of the corridor, not close at all. I showed her the email confirming adjoining rooms and said this was very upsetting for me and when I upgrade a week ago I should have been told there was no availability as then I would have booked a different hotel. The recpetionist told me this was my problem. As I walked away visibly upset she laughed. I emailed the hotel to explain my dissatisfaction and was told they didnt guarantee adjoining rooms and the rooms were close. (Rooms 131 and 136 are not close being very far ends of the corridor and down steps to the second room.) Breakfast - supposedly available at 645am - nothing to eat until 7am. On the second day i waited 40 minutes (reminding wait staff 4 times) for eggs which were raw. Service is supposed to be until 1030 but the pastries were gone by the time we got there at 9.55am and were not replenished. I phoned the reception 3 different times over the weekend to ask for assistance but no one answered. On the fourth occasion I called to ask time for breakfast the receptionist answered with ‘yes?’. And then proceeded to tell me it finished at 10am (which was incorrect). The carpet in our room was stained and the walls were marked and dirty. There is a small gym. Cleaning and wait staff were pleasant (hampered by the kitchen I think) . Overall would recommend strongly this hotel is avoided at all costs.

Dear guest, I thank you for your review regarding your stay at La Cour des Consuls. I'm sorry to read that the experience didn't answer your expectations. I can assure you that I avec shared your comments with my team in order to better understand your insatisfaction. I would like to inform you that we never guarantee adjoining rooms, but we did ensure that the rooms assigned to you were on the same floor, as per your explicit request. Our 32 rooms boutique hotel offer different types of categories and rooms and with the hotel fully booked and the upgrade of category requested during your stay, unfortunately it was not possible to answer positively to your kind request. Regarding the breakfast buffet hours, our staff is on-site from 6:00 AM to 3:00 PM, and the buffet opens precisely at 6:45 AM. It is consistently restocked throughout the morning to ensure that all guests can enjoy it at their convenience. I am sorry to hear that the information provided to you over the phone did not meet your expectations. I will make sure to share your comments with our entire team, as we are always striving to improve. We hope to have the opportunity to welcome you back in the future and regain your trust. Regards Lamia Salah Hotel Manager

Wonderful Stay at a Great Hotel

คะแนนจาก Tripadvisor 4.0/5

ekool2000 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

I had a fabulous two nights stay at the La Cours des Consults Hotel & Spa Toulouse. My wife enjoyed her facial spa treatment while I enjoyed the Hamrman room. The hotel is centrally located with easy access to old town and markets. The hotel served one of the best breakfast that we had in France with made to order omelets and fresh juice. The room that we stayed at could use an update on carpet and flooring boards. Overall I had a great stay at the La Cour des Consults Hotel and will stay there again.

Disappointing except for Sabri who was great!

คะแนนจาก Tripadvisor 3.0/5

Luv2Go6 รีวิวที่ได้รับการรับรองจาก TripAdvisor

The best things about this hotel is its location and Sabri. It seemed that Sabri, who gave us a property tour, was ALWAYS welcoming and greeting warmly could not do enough for you. HE is a GEM. Reception staff not so. Breakfast room staff also not so plus it was disconcerting to have women in heels clacking along the hard floor constantly thru breakfast when it was only the two of us there each morning. The breakfast eggs are a disgrace for France-scrambled eggs so overcooked, tasteless similar to one of the breakfast included breakfasts you get at a hotel on a road trip in the US. Our first morning there was a nice selection of pastries, each morning after there were fewer and were clearly the leftovers till our last morning when there were hardly any. We wanted to eat in their Michelin star restaurant, but when we went to make a reservation found out that they had not only lost their Michelin star, but also their chef. A new chef was starting but the restaurant was not available. Very disappointing.

Dear guest, I thank you for the time dedicated to this review following your stay at La Cour des Consuls. I'm glad to read your comments regarding the situation of the hotel and the service provided by Sabri who is a real gem as you call him, I can only confirm it. I'm sorry to read that our breakfast didn't meet your expectations with its fresh pastries cooked every day by our pâtissier and our fresh scrambled eggs (provided in a sustainable way). Regarding our gastronomic restaurant Le Cénacle, it is not more a 1star Michelin restaurant since March 2024. I'm sorry to read that you were not informed about that even if we have clearly amended all our communication regarding this prestigious reward. However, Le Cénacle is still a Michelin recommended restaurant. All our guest have been informed before the stay that our restaurant had some closure dates (decided in May). Our new Chef has integrated our restaurant since the beginning of June. We do hope to have the opportunity to welcome you back soon trying to regain your confidence and hoping that you could try our gastronomic restaurant. Regards Lamia Salah Hotel Manager

Consistently impeccable

คะแนนจาก Tripadvisor 5.0/5

Voyageuse4life Friends getaway - รีวิวที่ได้รับการรับรองจาก TripAdvisor

This is my second stay at this hotel and I will be back again. The hotel staff is fluent in English, provided an excellent service. The hotel is a beautifully renovated, rooms are spacious and meticulously designed. Great amenities. I could not say enough about the hotel, the staff and my stay there. By far the best hotel in Toulouse.

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