ibis Styles Milano Centro 3 yıldız

Booked a room at the Ibis' hotel in Milan, due to an unfortunately event my hotel was changed to the Ibis Styles Milano Centro. Arriving at 20:00 hr I was welcomed by the frontdesk Anna. She kindly explained to me in perfect English about the hotel, parking and other relevant information about the hotel & Milan. I've stayed for three days and besides Anna and also Andrea (her Manager) if there is a hotel that I would definitely recommend it is Ibis Styles Milano Centro. Not only because of the geographic location, just around the corner Buenos Aires shopping street/restaurants/subway. But most definitely because of the really kind frontdesk staff. Anna & Andrea espescially ! Anna speaks more than 4 languages but the patience, advice, tips, recommandation from Anna as well as Andrea does make the practical considerations much much easier! The room and amenities; all were good & clean. All was very good! And ofcourse if you are in a city like Milan you need to go outside, right? But having these two friendly staff members answering all your questions and more! That does make your stay much much easier. And a huge hug and thank you on behalf of Isabella to Anna. Keep up the good work Anna & Andrea + Staff! Coert & Isabella

Most of this has already been written by other contributors - don't stay here! The staff are most definitely rude, however I think perhaps they reflect the manners and attitude of the manager. He is not the slightest bit interested in his guests, or it seems, the reputation of the hotel - which a quick look over these reviews will confirm. As well as that problem, the plumbing needs maintenance (loose bathroom fittings, poor drainage, and a leaky toilet cistern) and the breakfast is very poor, doesn't even rate "average". This hotel is 2-star at best and in my opinion should be removed from the Accor group. There's the cost of a hotel vs the value for money, and this hotel is definitely NOT value for money.

I never had the chance to stay at Ibis Styles Milano Centro. When I faced an issue and contacted customer support for assistance, they ignored my requests. Despite sending five emails and attempting to reach them by phone, I received no response. The lack of responsiveness and support during a challenging time was disappointing. This experience has left me with a negative impression, and I am now unlikely to choose this hotel chain in the future, both personally and for my business.

DO NOT IGNORE ALL THE COMMENTS ABOUT THE RUDE STAFF I recently stayed at Ibis Styles Milano Centro and the staff and owner are extremely rude and verbally abused me and my family. They used foul language and gestures and asked us to "zip it", "wash your ears", "shutup" to name a few. This is absolutely not the customer service and professionalism of the Ibis group!! They have caused us mental stress and distress. I dried some of my damp clothes in the sunlight on the bed. And when I came back they had put my clean clothes inside the bidet!!!! When asked they said that could damage the bed - I immediately understood and apologised. And told them but you could have kept my clothes anywhere else - there are endless options but why will you choose the bidet! They could have just kept it on my suitcases. This is absolutely unacceptable - but no they continued to shout and verbally abuse us and told us to shut up. Please see the other reviews for this place - it's full of similar comments about their harsh behaviour! This is not my first time at Ibis but this is below their standards. This place is not safe for anyone. We were embarrassed by this harsh behaviour and they were shouting at us and making gestures. We had no choice but to keep mum & leave. We are not staying for free and they are saying "how can you call our reception!" If I find my clothes in the toilet bidet - of course I will call and ask. Isn't that why they advertise a 24/7 reception?!!! Please flag this hotel - it is tarnishing the Ibis image and is a huge let down!

Friendly staff, property looked well-kept - pictures online were accurate, rooms were small, but for Europe as expected, we did not partake in the breakfast, because it did not fit our schedule. Staff arranged a shuttle to and from the airport for us for €150 each way. The driver charged us 165 for the way back despite being quoted 150 by the desk. Check in and check out were easy and efficient, air conditioning in the room could have been more efficient. Shower was small. Street noise was fair, location to the red metro was very easy. 25 min walk to Duomo and felt safe in neighborhood- bonus that coffee shop on corner & restaurant across the street was great for a casual bite … we enjoyed the outdoor space on the terrace and a balcony of our room.