Mercure Milano Solari 4 yıldız

We booked an apartment with 2 rooms and kittens. very spaces and well equipments provided in the kitchen. Good location with restaurants around, supermarket just a cross the street Best choice for family Mr Salvatore was very helpful

Helpful reception, clear and modern rooms (same rooms have small balconies), large selections of delicious breakfast. Ideal hotel for few days to couples or business trip. Near to the city central with great and closly public transport.

The worst Hospitality expérience ! Run away ! They don’t use to provide 4 stars hotel service. Mattress hard 1 pillow Uncomplete shower … sorry they sell the room with a shower without floor ! You can just try to not hurt your feet ! And when you want to complain you can find Claudio sit or slouched with his phone and his answer « why you didn’t tell us ». No apologize you have to justify your behavior where is guest expérience ? Where is the guest need anticipation ? Even if I was alone in my room you cannot justify that poor service ! They charge 2 nights for my car while i use one night ! And when i asked to be refund Claudio said « send us an email ». Change your job Claudio stay on back office don’t talk to guest. We attempted to contact Mr Aragona And we are sure that he didn’t want to waste his time with our complaints. Well my advice close your hotel if you don’t know how to manage hotel.

We booked this due to Mercure brand, loyalty program and most importantly the location. Booking process was smooth. The Room was great for our family and really spacey and equipped with all the necessary amenities including a Nespresso machine. Beds were really comfortable. It seems all the rooms and equipment and very new. Location is great and about 20 min walking to Duomo. Staff at the reception were very helpful and professional. We used the car park which was in a separate location but person at there was really efficient and explained all the process and no delays or hassle. Hotel is very safe and we hadn't had any issues and hope it stays same. Based on the service and the room we got, Mercure Milano Solari will be our first choice next time in Milano and altogether a great family room for four of us.

I booked and payed for a large room with a double bed, but at the arrival I got a single bed in a small prison cell look a like room. The AC was not working and the room was small and smelly.. no mather how many times I complained and tried to find a solutions they just told me “we will figure out something”. Do not book this hotel - this is the biggest scam hotel I ever tried.