Novotel Milano Linate Aeroporto 4 yıldız

The hotel is quite amazing for the locatıon and reservatıon supervısor who work ın fo reservatıon departmen Monica Ciaccio she helps so much for everything. Her quick reply & cheerful messages I strongly reccomend for the hotel!

The Hotel was a nice looking hotel. The breakfast was very good, but the staff was overwhelmed with 2 large tour groups and was very rude to our group from the US. We were pushed out of the breakfast room and the coffee machines were turned off. To make things worse was it that they turned off the Air Conditioning on November 1, st for the season. I explained that the date was the 31st of October so the AC should be on. The desk person said open the window, so we did and bugs were flying in the room and the noise outside was ridiculous. The pasta dinner was good the pork slice was fair. I would not stay here again, but the tour group scheduled and was not happy at all.

We stayed at this hotel the night before heading home from a 34 day trip in Europe. We had two rooms for a family of 6. They had connecting rooms ready for us. Checkin was simple. When we got to the rooms the pull out sofas were already made. We chose this hotel because it was close to the airport and offered a shuttle. Pool closed at 7pm so kids were able to swim for about an hour after we arrived. We had a long train ride for the day so it was nice for them to burn off some energy. In Italy, swim caps are required. Bring your own, or you can purchase for 5 euros at the pool bar. We decided to utilize the hotel restaurant for dinner. Dinner was quite expensive and came in at 20 euros for kids and 30 euros for adults. After dinner I went for a walk in the neighborhood and found a restaurant that would have suited us a bit better. I did find it convenient to feed the kids easily at the hotel though. We booked the shuttle for a 5:30am departure to Linate. The shuttle had a charge of 5 euros per person. We were able to charge it to the room, no problem. Rooms could use a little attention to dusting. Bathrooms could both have used a little attention as it looks like there were some black spots on the ceilings. Not too uncommon for humid environments. Overall I would stay here again if looking for quicks access to the airport.

I wouldn’t pick this hotel usually but it worked for us as it was part business/part holiday. Location was where we needed it and it has an outdoor pool. I don’t think anyone would choose this hotel for a holiday in Milan. People seem to only be here a few days. More of a business / conference hotel. Staff are mostly good and friendly, one or two have not been at times. Wi fi is a pain as you need to get a code each day or it drops out. Outdoor pool Is ok and garden area was a a godsend. Large garden and nice music playing. They seem to do pool party’s/events here but nothing to intruding. Said I had to wear a swim Hat on pool (5 euros) I did not purchase one and was not told to get out of pool. Some days everyone had one on and others no one. Pool girl was polite and helpful. Also nice bar man. This isn’t a hotel where you can get day time cocktails. Lunch isn’t great, I went without. Dinner isn’t much either. There is a nice few restaurants locally if you google on here. Our room was fine, nothing wrong with it but the bathroom is very poor, still does the job though. Not the service you get from a good hotel but clean and cleaned daily. We were on 7th floor next to lift. No issue with noise, including plane noise and traffic from the busy road outside. If you have to stay here it will be fine/ if you don’t, dont.

On arrival we checked in, we were not made to feel that welcome, we had been Travelling a while with the family and it was about 7.30pm we went over to the restaurant to see if we could get some food at some point that evening to be told and shouted at abruptly by a mature male skinny man throwing his hands at us saying fully booked, I have never been spoken to so disgustingly in any hotel in my life ! His behaviour was unacceptable and very damaging to this hotel. We then went over to the bar to see if we could get a drink to then be ignored, understaffed and over worked as we witnessed the staff member behind the bar trying to prepare bar food whilst people were trying to get drinks etc but obviously he couldn’t do both so just ignored everyone at the bar ! At this point we couldn’t get food or drinks, I thought we were meant to be in a hotel, not a hostel ! We then spoke with the receptionist to see what we could do , the restaurant was no option at all so he helped us try and get a restaurant near by , he definitely warmed alot from when he checked us in and was very helpful. The next day we wanted to go in the pool as we could not go in the day before as they had a private pool party on, we had to buy caps to wear in the pool at 5 euros each !! There was not enough to go round and a guest asked us if he could buy then from us after we had finished as his kids could not go into the pool until they had a cap. The only thing which saved this hotel from being a complete disaster for us was the pool bar member of staff NISHI, he is friendly, polite , welcoming and helpful and the best staff member I have come across in all of the hotels I have stayed in on our trip around Italy. He is a credit to the hotel and if all the staff members were like him it would be a happy place to be. So simple, costs nothing but good customer service goes a long way and can completely change a guests experience.