Mercure Ballarat - Hotel & Convention Centre 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.0/5 2 comentários

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Mercure Ballarat - Hotel & Convention Centre - Image 1
Mercure Ballarat - Hotel & Convention Centre - Image 2
Mercure Ballarat - Hotel & Convention Centre - Image 3
Mercure Ballarat - Hotel & Convention Centre - Image 4
613 Main Road, 3350 BALLARAT, Austrália

Descrição

Extras do hotel

  • ALLSAFE Certification

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

Nossas acomodações

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Localização do hotel

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 BALLARAT
Austrália

GPS:-37.578868, 143.86867

Telefone
Fax +61 3 5333 3042

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Traslado
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Salas de reunião
  • Propriedade 100% para não fumantes

Azzuri

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.0/5  2 comentários

Classificação no TripAdvisor  4.0/5  677 comentários

Old and worn out

Classificação TripAdvisor 2.0/5

778barbaraf Romântica - Avaliação certificada TripAdvisor

We booked 2BR apartment for 4 nights for a weekend wedding. The accommodation is very much in need of an upgrade. All aspects are 30 years out of date, dark and gloomy, worn, badly patched. We slept and showered there but then escaped to more pleasant surroundings at all other times. Expensive for what it is.

Satisfactory and a successful conference venue

Classificação TripAdvisor 3.0/5

Elaine S Avaliação certificada TripAdvisor

This was a pleasant place for a conference. I liked the dispersed layout, and the attention they have given to attractive grounds. The conference catering was good in relation to refreshments, but the food at dinner was poor in my view. I got steak. and it was inedible. This was the same for at least one other on my table. The staff were friendly but I felt sorry for them. There really weren't enough of them, and it was impossible for them too attend promptly to customer's needs. The conference ran very smooth;y, which was in part due to the hotel team. My "Superior" room was pleasant. I didn't like one wall being all mirror. It had a reverse cycle A/C unit, which was great. I could control the temperature and noise - so often a problem in hotels. It was quiet and the bed was comfy.

Clean and spacious room, great on site restaurant

Classificação TripAdvisor 5.0/5

Msea999 Avaliação certificada TripAdvisor

I stayed at Mercure Ballarat to attend a work related training. The hotel is conveniently located, short drive to the town centre, yet sits in a horgeous large manicured garden setting. The room was spacious, clean and well maintained with decor of old world charm. The huge pleasant surprise was the on site restaurant Amaro. As I was doing the training all day, I chose to dine at the on site restaurant for convenience. Joiree and Sheila at the restaurant were just delightful. Both remembered my name, and service was perfect - attentive but not intrusive. Food was great as well. The first night I opted for the steak - amazing quality and value. It was so good I returned the second night and enjoyed perfectly grilled fish - crunchy skin, soft and fluffy inside! Menu is not extensive, but covers all the classics and drink list is more than satisfactory. Great service and food. Could not be happier. I will definitely choose Mercure Ballarat again next time I visit the area.

Thank you for your fantastic feedback and perfect rating! We’re thrilled you enjoyed your stay, our beautiful gardens, and the spacious rooms. Joiree and Sheila will be delighted to hear your kind words about their service, and we’re so pleased you enjoyed dining at Amaro. We look forward to welcoming you back on your next visit to Ballarat! — The Mercure Ballarat Team

Will never stay there again

Classificação TripAdvisor 1.0/5

Brigitta K Avaliação certificada TripAdvisor

Very disappointed with our stay. We were put in rm 30 walked in and found oil heater on and air con not working. Room outdated chairs had no support you basically sat in and sunk. I went to reception and explained that the oil heater is a hazard for if anyone lost their balance would burn themselves. They moved us to room 54 and we found that there was no hot water. Fridge in room was iced up. I rang them with my mobile in the morning about the hot water they said they knew about it and is getting fixed. The whole point is that we were not informed prior to entry of room that there was an oil heater and that there was no hot water. Communication was non existent. We also were tol,d the restaurant was not open. We dare not even think about getting breakfast. We went down the road to red lion for meals. I was even thinking to cancel my booking and stay at the red lion but due to events there was no accommodation anywhere. Had to stay and was miserable.

VERITABLE DECEPTION (LA SEULE SUR LES 13 HOTELS DE NOTRE VOYAGE)

Classificação TripAdvisor 2.0/5

JMarcBDN Avaliação certificada TripAdvisor

Comme français, il est triste de constater que cet hôtel du groupe Accor est le seul a ne pas être au niveau. Il ne faut pas se fier à la classification qui place un MERCURE au-dessus d'un IBIS ce n'est pas vrai. L'IBIS du centre de Melbourne était pour moi bien supérieur au Mercure de Ballarat. Je ne sais pas à quand remonte la dernière rénovation mais ce n'était pas hier... Ce que l'on accepte d'un motel situé dans l'outback n'est pas acceptable ici. J'ai aussi remarqué que les petites structures hôtelières dans le VIC et en NSW sont les plus propres et les plus agréables. Grande déception car il y a un gros potentiel dans cette structure. Je pense que la direction doit se rendre dans les chambres et contrôler. Quels sont les points positifs: > un petit déjeuner parfait certainement le meilleur de notre voyage > un parc très agréable > chambre de grande taille avec douche double et baignoire SPA (mais HS) > draps propres et literie confortable Les points négatifs: la chambre est vétuste et surtout elle est sale! > robinet non fixé correctement > rouille omniprésente > mouches mortes en nombre dans la chambre (aspirateur 1 fois par mois?) > toiles d'araignées sur les vitres > moquette usée et sale (épingle à cheveux et autres vestiges des précédents occupants) > huisseries en fin de vie > mobilier style début 20ème (mais peut être réellement début 20ème) En conclusion: qu'une rénovation ne soit pas possible, je le comprends mais que la moquette ne soit pas aspirée entre 2 clients et que les toiles d'araignées ne soit pas enlevées ce n'est pas digne du groupe Accor. A mon départ, j'ai signalé à la réception que la chambre n'était pas propre mais cela n'a entrainé qu'une simple réaction d'étonnement de la personne présente. Depuis, je n'ai eu aucun retour par mail de la direction. Je pense que l'état des chambres doit être normal pour le directeur (ou la directrice) de cet établissement. La qualité du petit déjeuner évite le 1/5 mais ne permet pas de compenser les manquements.

Dear JMarcBDN, Thank you for taking the time to tell us about your experience at the Mercure Ballarat - Hotel & Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All these concerns were raised to the attention of the Hotel Management. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If in the meantime I can be of any further assistance, please do not hesitate to contact me. You may email me at reception@mercureballarat.com.au. Sincerely, Rachelle Pimentel Guest Relations Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 187 comentários 9.2/10 Localização
  • 498 comentários 5.6/10 Quarto
  • 241 comentários 7.5/10 Serviço
  • 15 comentários 3.3/10 Wifi
  • 203 comentários 4.5/10 Limpeza
  • 107 comentários 4.6/10 Atmosfera
  • 79 comentários 4.9/10 Custo-Benefício
  • 78 comentários 4.7/10 Café da manhã

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.