Mercure Ballarat - Hotel & Convention Centre 4 stars

Customer review rating 4.4/5 1,905 reviews

ALLSAFE approved hotel

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Mercure Ballarat - Hotel & Convention Centre
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+ 14 Services

Hotel extras

  • ALLSAFE Certification

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE Paying
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage Paying
  • Babysitting on request Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
Business services
  • 4 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 ballarat
australia

Tel: +61353271200

Fax: (+61)3/53333042

Check-in from 14h00

Check out up to 11h00

  • AIRPORT SHUTTLE BUS :  INDEPENDENT BALLARAT STATION

  • By plane

    TULLAMARINE At 107km / 66 miles - Shuttle paying

  • By train

    BALLARAT At 3km / 1 miles

GPS :-37.578868, 143.86867

Our accommodation(s)

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden. Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

Our restaurants and bars

Azzuri

Type of cuisine: Mediterranean

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 690

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Mercure Ballarat - Hotel & Convention Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,905 reviews

tripadvisor

TripAdvisor Rating 4.0/5

611 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

So good we’ve already booked to come back again

Customer review rating 5.0/5

Shane M. Families - 21/07/2021 Confirmed reviews ALL

Very clean and tidy, offers so much including an amazing breakfast buffet. Really enjoyed staying here with the kids who were blown away with the size of the two bedroom apartments . And yes we have booked to come back , perfect get away !

Thanks Shane, Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. We look forward to your next one. All the best, Simon Monk General Manager

Good location, very good environment around.

Customer review rating 4.0/5

Roman Business - 20/07/2021 Confirmed reviews ALL

Thew hotel and service on a hogh level. The personal is very friendly and helpful. No problems with late check-inn even after 7 pm. I would add microvave oven for peoople who wants to have alternative food.

Dear Roman,, We very much appreciate your comments regarding your stay with us at Mercure Ballarat. Your comments have been shared with our team. We hope to welcome you back again in the future. Sincerely, Simon Monk General Manager

Food and dining experience very good.

Customer review rating 3.5/5

Anne P. Business - 18/07/2021 Confirmed reviews ALL

I did not like the shower over the bath. I have fragile bones and was worried I would have a fall despite the provision of a non-slip mat.

Dear Anne, Thankyou for taking the time to complete our survey. As our hotel is of a certain age many of our rooms do have shower over bath. We are planning a refurbishment at present and this will be rectified when completed. In the meantime if you visit us again please let us know and we will allocate a room with a walk in shower. Sincerely, Simon Monk General Manager

Very consistent

Customer review rating 4.0/5

Anonymous Business - 16/07/2021 Confirmed reviews ALL

Excellent staff, consistent service, comfortable room. Occasional issues with room hygiene - twice bathrooms were not clean and on one occasion the bedsheets had hair on multiple pillows and sheets but generally this is the exception - it is just disconcerting when I do find things like this. Overall, I am very happy with the hotel.

Dear Amit, Thankyou for taking the time to complete our survey. I have raised your concerns with cleaning with our housekeeping team. I do hope that you do not have an issue again, please let me know if you do. All the best, Simon Monk General Manager

well located

Customer review rating 3.5/5

Robert Couples - 15/07/2021 Confirmed reviews ALL

We stay at Mercure Ballarat a couple times a year because we like the location, it's comfortable, dinner at the restaurant is reasonable, and the breakfast is good (except for the coffee ... should have percolated coffee at minimum). On 12/07/21 evening we had no hot water for the shower. We reported it the next morning & it was fixed that day. You reduced our fee by $83 due to this (thank you). The heater was on maximum temperature, but it didn't heat up the room very well for some reason. Thanks Robert & Kerryanne U., card number 30…4600 0

Dear Kerryanne & Robert, We very much appreciate you taking the tome to complete our survey. Thank you for letting us know about the heating, our maintenance team will investigate. I am glad we were able to resolve the hot water for you. Thank you again for sharing your experience, this has been communicated to our team. We hope to welcome you back again soon. Sincerely, Simon Monk General Manager

Extremely helpful reception

Customer review rating 4.0/5

Anonymous Families - 13/07/2021 Confirmed reviews ALL

Kane was excellent with assisting us with short notice stay. Made sure our room was warm and made us feel very welcome.

Dear Margie, We very much appreciate you taking the time to review your stay with us at Mercure Ballarat. It is always a pleasure to receive positive feedback. I will share your comments with Kane and the rest of our our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

good comfortable stay

Customer review rating 4.0/5

Ray J. Business - 11/07/2021 Confirmed reviews ALL

well received, good facility

Dear Ray, Thank you for taking the time to share your feedback regarding your recent stay with us at Mercure Ballarat. We look forward to welcoming you back again some day. Regards, Simon Monk General Manager

Great location to Sovereign Hill

Customer review rating 4.5/5

Karen Families - 06/07/2021 Confirmed reviews ALL

Great facilities and set up in the apartment. Great location to Sovereign Hill which was the reason we reason we travelled to Ballarat. Loved that there was a spa facility so will attend again and try this out :) Only issue was the apartment we had was located at the front and the main bedroom was noisy due to the road. Maybe better double glazing is needed in that room as the other rooms were fine.

Dear Karen, Thank you for taking the time to complete our survey, we are glad that you enjoyed your stay with us. Your comments have been shared with our team for review. We hope to welcome you back to Mercure Ballarat again soon. Regards, Simon Monk General Manager

Great Service and Perfect for families

Customer review rating 4.5/5

Trish Families - 06/07/2021 Confirmed reviews ALL

We had extra room for the kids and Paul went above and beyond to look after any of our requirements. Keep going back to this accomodation and close to all amenities.

Dear Trishl, Thank you for the great review of our hotel! Your comments have been shared with Paul and the rest of our team. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Simon Monk General Manager

Good stay

Customer review rating 5.0/5

Martin H. Families - 05/07/2021 Confirmed reviews ALL

Good morning, We stayed at Mercure Ballarat over the weekend 26/06 while visiting for the Sovereign Hil Winter lights festival. Check in was great, staff were attentive, lunch and breakfast in the Azzuri restaurant was enjoyable and the room was better than I expected. I would definitely choose to stay here again and would have no hesitation in recommending this venue to family or friends.

Dear Martin, We very much appreciate your comments regarding your stay with us at Mercure Ballarat. It is always a pleasure to receive positive feedback and I have shared your comments with our team. We hope to welcome you back to Mercure Ballarat again. Sincerely, Simon Monk General Manager

Fantastic Stay as always

Customer review rating 5.0/5

Ruth D. Solo - 30/06/2021 Confirmed reviews ALL

Love staying at the Mercure Ballarat. Staff,accommodation & food is fantastic.

Thanks Ruth, We look forward to your next stay! All the best, Simon Monk General Manager

Convenient & comfortable

Customer review rating 4.5/5

- Solo - 29/06/2021 Confirmed reviews ALL

A weekend stay whilst visiting my uni student daughter. Convenient and comfortable. Have stayed several times over the past 3 years before finally becoming a member last year.

Dear Ann, Thank you for taking the time to share your feedback. We hope to welcome you back to Mercure Ballarat again soon. Sincerely, Simon Monk General Manager

quiet and clean hotel

Customer review rating 4.5/5

George Couples - 24/06/2021 Confirmed reviews ALL

room well appointed with everything needed. Modern, clean and practical.

Great Location

Customer review rating 4.0/5

Trevor F. Business - 01/06/2021 Confirmed reviews ALL

Was in a two bedroom parking easy access to car parking and hotel facilities.

Dear Trevor, Thank you for taking the time to share your feedback. We hope to welcome you back to Mercure Ballarat again soon. Sincerely, Simon Monk General Manager

Perfect time away

Customer review rating 4.5/5

Linda O. Couples - 31/05/2021 Confirmed reviews ALL

We spent 2 nights, enjoying both dinner and breakfast. Meals were wonderful and the accomodation very warm, welcoming and relaxing

Dear Linda, Thank you for taking the time to share your feedback. We hope to welcome you back to Mercure Ballarat again soon. Sincerely, Simon Monk General Manager

OUR STAY AT THE MECURE BALLAARAT

TripAdvisor rating 4.0/5

davidyole2 Business - 21/04/2021 TripAdvisor review

We always find the staff very obliging and courteous, but this trip due to my wife having had surgery four days before and my having to be at a meeting the staff looked after her very well. Many thanks to Cliff for all his help.

Dear davidyole2, Thank you for taking the time to share your experience regarding your stay with us. I have shared your comments with Cliff and the rest of the team. We look forward to welcoming you back again soon. Regards,

Opposite sovereign hill

TripAdvisor rating 4.0/5

shirleyk735 19/04/2021 TripAdvisor review

The hotel is located opposite Sovereign Hill. We had a two bedroom apartment, it had all necessary equipment for our stay. There is a great coffee shop on the main road, great for breakfast and coffee. I was disappointed with the cleaning, cobwebs in the toilet, the floor had a film and left food prints, the light at the top of the stairs was not working. We enjoyed our stay. I did think it was overpriced, the equivalent of staying in Melbourne at the Sofitel!

Dear shirleyk735, Thank you for taking the time to share your feedback. I have shared your comments to our housekeeping team, it is feedback like this that we learn from and use to improve. We are glad that you enjoyed your time with us and hope to welcome you back again. Regards, Simon

Weekend getaway

TripAdvisor rating 2.0/5

admin714 15/04/2021 TripAdvisor review

Very disappointed with the cleanliness. For a hotel that's advertising Covid clean they need to pick up the act. pretty sad in fact for a 4.2 star. Stayed in the lodge room. Room needs to be spring cleaned. White lace had stains all over them as well as the curtains, massive cobweb on the internal window (Bathroom to Bedroom) with a massive black house resident, much to my horror. Toilet suite leaks, grout in wet area is disgusting, shower head,,, really they were handed out back when we went into water restriction 13 years ago. They need to be updated!! There was no directory in the room, a little cardboard triangle thing on the shelve with nothing really, there was nothing to inform you about sovereign hill across the road or any local attractions, let alone where you can get a meal/takeaway from. Cobwebs in the corner at the door, Top of the external door not sealing and would rattle during the night, dust build up on the top of the wardrobe disgusting. VERY DISSAPOINTED!!! 2nd time staying here won’t be staying again. Shame on you Mercure for being a 4.2 rating. Cliff at reception was magnificent, not much I can say about Simon manager he still hasn’t gotten in touch with me. Best Western is cleaner, and for a weekend away I will go to Crown for an extra $20.00

Dear admin714, Thank you for sharing your feedback. Your comments have been shared with our team and room action items taken up by our maintenance and housekeeping teams. I am completely unaware that I was to get in touch with you so apologise if there was some miscommunication. In regards to no local directory in room these have been removed as we try to limit as many touch points as possible. We also find that in the digital age the majority of people now access via their smart devices. Regards,

Nice Stay

TripAdvisor rating 3.0/5

evelynmE5836VP 08/04/2021 TripAdvisor review

The Hotel staff were lovely and helpful. the room we stayed in was average and there was a mildew smell, which made it a little bit unbearable. Overall it was a nice overnight stay and the gardens leading up to the room were lovely.

Dear evelynmE5836VP, Thank you for taking the time to share your feedback. Your comments have been shared with our team. We do hope to welcome you back to our hotel again soon. Regards, Simon

Nice hotel and will go back again

TripAdvisor rating 5.0/5

Hsia_cq94 08/04/2021 TripAdvisor review

The hotel is aged but i can feel it is under well management. I arrived at late night on easter weekend, the frontdesk gentle is very welcoming and helpful. And i also received an easter bunny during check-in. The room is ok, old but clean. The yard is decorated with flavours. Good experience and will go back again.

Dear Hsia_cq94, Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. Looking forward to the next one! Regards, Simon

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