Sofitel Adelaide 5 étoiles

Hands down the best hotel experience I’ve had in many years. I am an Accor member and was made to feel extremely special on our wedding anniversary. Staff were lovely. Our luxury room was fantastic and so spacious, all the amenities were provided or could be ordered via the in room tablet if needed. The only fault would be the in room fridge wasn’t very cold, drinks were just over room temperature. Will return asap 👌🏻😍

Bonjour! From the front desk to the room… Amazing service all round. Buffet Brekky was maxed! I’m so full!! Bed was super comfy. The bathroom was tastefully presented with all the details, big and small… The French toiletries in the room smell amazing and you can actually buy them online at Sofitel boutique. J'ai hâte de revenir 🥰

Reception and rooms look great on arrival but after that gets very hit and miss. Beware of staying over a weekend. We could hear noise from nearby nightclubs until 5am on both the Friday and Saturday nights. By the hotel response this was normal and were very quick to suggest earplugs or moving to another room (looking over the main road). Room service was either good or bad. Had a great dinner one night and the next morning breakfast arrived completely cold, toast was burnt (and served without butter) and bacon that was basically raw. Cleaners did what they felt like some days a good job others bathroom not cleaned, bins not emptied, and towels not replaced, floors vacuumed maybe every couple of days. The TV had a habit of turning itself off when you changed channels and sometimes took multiple attempts to get it to turn on and stay on. Couldn’t work out what the problem was and it was an almost brand new TV. Staff in the bar were excellent and the bar itself was worth a visit. Bed was comfortable but doona was too hot regardless of how low you set the temperature. Overall wouldn’t return to stay, presents as a 5 star hotel but doesn’t really meet that mark on overall service.

Our room was comfortable with comfortable pillows and a very comfortable bed. It was very clean and cleaned each day. It was very large. The bathroom is beautiful. However the water pressure in the shower was light. It could be stronger. The staff members were always very busy but were helpful and efficient. The breakfast was terrible. The food I ate - scrambled eggs, tomato and bacon were cold and tasteless. There was only the choice of a very small pot of yoghurt. Much room for improvement with the breakfast and the water pressure in the shower. Otherwise good.

The hotel felt very central to everything I was looking for. Easy to get to restaurants, down to the oval, convention center, casino, as well as just for a general walk along the river. In terms of amenities within the hotel it had everything you needed. Spacious rooms and well appointed bathroom. The breakfast options seem to be reasonable and the coffee was very good. I didn’t use the swimming pool or gym so I can’t comment on this. Certainly a well designed hotel with a luxurious feeling but at the same time, subtle and not over the top. Would definitely recommend staying at this property. The staff are also welcoming and helpful seems to be a well run hotel.