お客さまの声 4.2/5 2,842 件のレビュー
65 metres from Paddington Station with a 15-minute Heathrow Express airport connection
Bella Italia Paddington
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Great hotel in a fab location
Gerry D 20/10/2021 トリップアドバイザー認証口コミ
Excellent hotel with great friendly staff. I have no complaints at all. Fantastic location, very handy for train and tube stations. Room was spotless and well appointed. Will definitely stay there again.
No Sleep, dirty room, cold staff ...
chantell404 19/10/2021 トリップアドバイザー認証口コミ
Sadly our stay at the Mercure Hyde Park was not good and frankly I am surprised this property has a 4 star rating. Our room was miniscule with barely enough space for the furniture and it was not very clean, especially the bathroom which was pretty disgusting. The staff were not warm and welcoming whatsoever and the person who appeared to be the manager was yelling expletives on his phone in the lobby when we arrived and continued to do so as we were checking in – really not at all professional. BE WARNED this property shares a courtyard with a university dorm and even though it was mid-week, we were kept awake both nights by parties, screaming, bottle smashing etc. The location of the hotel was very seedy, groups of young men of “foreign decent” sat around the park in the square at night and I did not feel safe even walking to get coffees in the morning – formerly a London resident and have never felt unsafe before. On day 2, our ceiling sprang a leak, which was resolved, but sounded like it was a common occurrence when the maintenance tech came to repair it. We were charged twice, loyalty credits were not applied and just generally not made to feel welcome at all. We won't use this hotel again in the future.
Hotel rooms not up to standard
dmflorimer 27/09/2021 トリップアドバイザー認証口コミ
Firstly it was difficult to book using the All Accor app which kept logging off . Secondly I phoned the hotel who couldn’t take the booking at reception . I spoke to someone at a call centre who finally made my booking . In total over 2 hours spent trying to book !!! On arrival the hotel is in a good area however there were a lot of unsavoury characters hanging around the square outside the hotel and some down and outs. The room itself had not been cleaned properly so we were moved rooms . The cleanliness is the second one was ok but not perfect ( especially in light of Covid etc ) the rooms are small and at over £200 should be up to standard. All in all a really disappointing experience . On the plus side the person who I spoke to about changing rooms was very courteous and quick
London in August
c0lintlee 01/09/2021 トリップアドバイザー認証口コミ
The hotel is in a good location and the neighbourhood is relatively quiet considering it’s proximity to stations etc. The hotel exterior (mainly woodwork) requires major maintenance. The staff were excellent, very welcoming and professional.
Worst Mercury we've stayed at
wotnocaravan 20/08/2021 トリップアドバイザー認証口コミ
Hotel is in a scrappy area with much litter and people sitting around in the street, very intimidating and not like the pictures! Room was cramped for a supposedly 'superior ' room. We had requested twin beds but this didn't happen. Complimentary free soft drinks were 2 very small bottles of water. Breakfast was in brasserie next door and was very limited, not much choice. Will probably not use Mercury again!