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8 14 Talbot Square, Paddington, W2 1TS ロンドン, イギリス

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ホテル所在地

メルキュール ロンドン ハイドパーク ホテル

8 14 Talbot Square, Paddington
W2 1TS ロンドン
イギリス

GPS:51.515033, -0.174291

電話番号
ファックス +44 20 7341 7676

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

Bella Italia Paddington

レストランは毎日営業しており、朝食、ランチ、ディナーをお召し上がりいただけます。当レストランは、一流のサービス、選りすぐりのおいしいイタリア料理を誇っています。温かい雰囲気の中でゆったりとくつろぎ、リフレッシュしていただけます。伝統的なイタリア料理をロンドンで味わっていただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  905 件のレビュー

トリップアドバイザーの評価  4.2/5  1,057 件のレビュー

2025エクセレンス認証

Double booking, lack of response

トリップアドバイザーの評価 1.0/5

ellen j トリップアドバイザー認証口コミ

I had booked a one-night stay at the Hotel Mercure Hyde Park for the night of November 22 and received a confirmation directly from their website. However, when I checked on the reservation one week prior to my stay, I was told that there was no record of it. As a result, I had to make a new booking at a higher cost. When I arrived at the hotel, I was surprised to find that two rooms had in fact been reserved under my name. This is the situation I had tried to clarify earlier, and it caused additional expense. I emailed the hotel to make sure that I was charged only once and to issue any necessary refund. I expect more from a hotel that charged $410 for one night. I am still waiting to hear back. I have always appreciated good service, which makes the lack of response particularly disappointing.

Dear Q4287Zhellen J, Thank you for your email and we do apologise for the inconvenience caused. Unfortunately, we have a new starter on our reservations team and they became confused when confirming your booking. Once again, please accept my sincere apologies. Upon your arrival, you mentioned this to our front desk and we honoured the first booking that was made at the lowest price. To clarify, the rate was not $410 it was significantly lower. We will be providing additional training to our reservations team to avoid any confusion in the future. Kind Regards, Imed Chikhaoui

Don’t waste your money!

トリップアドバイザーの評価 1.0/5

Wajahat G トリップアドバイザー認証口コミ

Had an issue at check in,seems they were surprised for an asian to book superior room at their hotel. It comes with further surprises. Took shower and whole drainage is blocked and water is flooding in my room now. Asked to change room but in vain. Disappointing experience as their platinum member.

Dear Wajahat G, We are not surprised that you booked a Privilege room. The issue is that you were unable to log in to your Accor account to confirm that the booking was legitimate. Recently, we have encountered several fraud cases where Accor members’ accounts were hacked and used without their knowledge. For this reason, you were asked to log in to your account and to present valid identification which you declined to do. It seems there may be some misunderstanding regarding the hotel category and the rate. You paid £140 for your room, which corresponds to the room type you reserved. If you believed you were booking a luxury property such as the Dorchester this may have caused confusion. As with all hotels identification is required at check-in to confirm we are checking in the correct guest. When the booking is under one name and the payment card under another additional verification is standard procedure as this can indicate that something is not correct. Kind Regards, Imed Chikhaoui

First time and very handy.

トリップアドバイザーの評価 5.0/5

Justin H トリップアドバイザー認証口コミ

I stayed in the Mercure London Hyde Park Hotel for 3 nights while visiting London for work. I had originally booked the Hotel Indigo, but there was an issue with access to rooms in that hotel due to unforeseen maintenance. I was kindly accommodated in the Mercure (which is physically connected to the Indigo and has the same owner). My room was London-sized but clean, comfortable and well-appointed. Staying in Paddington is so convenient to Heathrow, the GWR and an easy walk to 'town'.

Good stay in the Paddington area, some improvements to be made

トリップアドバイザーの評価 4.0/5

SwissAirTraveler トリップアドバイザー認証口コミ

Stayed 2 nights for a weekend trip arriving by plane and by train from Heathrow, the hotel was a good choice near Paddington station. Many bars and restaurants around the corner within 5 minutes walk. Tube and bus station also nearby so it’s easy to travel around the city. Hyde Park is also reachable by foot easily. The hotel room was nice, large and mostly quiet. Only the cleanliness could have been better (dust mostly), and more mirrors in the room to use the hairdryer properly. The WiFi signal was too low to be used in the room. King bed is really comfortable, bathroom was good and the shower power was good too. The sink wasn’t working properly. Minibar with free drinks upon arrival (for Executive room booked). Breakfast was included in my rate and I enjoyed it as the Bella Italia restaurant adjacent to the hotel (small buffet and a la carte choice). My recommendation would be to welcome the club members guests in a better way (wasn’t greeted at all as a Silver All Accor member). Overall, a good stay. I can recommend.

Dear SwissAir Traveler, Thank you very much for sharing your detailed feedback following your recent stay with us in the Paddington area. We are delighted to hear that you enjoyed our convenient location near Paddington Station, the comfort of the king bed and the breakfast experience at Bella Italia. We sincerely regret that certain aspects did not meet your expectations, particularly regarding room cleanliness, WiFi strength and the sink issue. Please rest assured that your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We also appreciate your suggestion about adding more mirrors for convenience and we will take this into consideration. We are especially sorry that your Silver ALL Accor membership was not acknowledged upon arrival. Recognizing our valued members is very important to us and we will reinforce this with our front desk team to ensure a warmer welcome in the future. Your constructive feedback helps us improve and we are pleased to know that overall you had a good stay and would recommend us. We look forward to welcoming you back and providing an even better experience next time. Kind Regards, Imed Chikhaoui

This hotel was very disappointing

トリップアドバイザーの評価 3.0/5

Laurent S トリップアドバイザー認証口コミ

This hotel was very disappointing! We booked a family room (parents + 1 child) based on the photos available on the Accor website/app, and we got a windowless room with three single beds lined up facing a wall! Similarly, the images available for the hotel in general are completely misleading. The only positive point is the location, which is very pleasant. In conclusion, avoid this place!

Dear Dear Laurent S, Thank you for your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. We would like to clarify that you booked a family room and were allocated the correct room type upon arrival. After check-in you returned to reception to share concerns about the room size. Our team explained that the full room size includes the bathroom area as is standard in room descriptions. To address your concerns we showed you alternative family rooms but you remained dissatisfied. In an effort to resolve the matter and ensure your comfort we offered you two adjacent rooms with the second room provided completely free of charge. At that time you expressed that you were happy with this solution. Additionally to make your stay more enjoyable we extended complimentary breakfast for the entire duration of your visit. We always strive to provide a positive experience and regret that despite our efforts your impression of the hotel was not favorable. Your comments have been noted and will help us continue improving. Kind Regards, Imed Chikhaoui

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,025 件のレビュー 6.8/10 客室
  • 821 件のレビュー 8.4/10 サービス
  • 14 件のレビュー 6.5/10 インターネット
  • 630 件のレビュー 4.7/10 快適さ
  • 348 件のレビュー 7/10 清潔さ
  • 241 件のレビュー 7.8/10 朝食
  • 229 件のレビュー 4.6/10 設備

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ロンドンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。