メルキュール ロンドン ハイドパーク ホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 841 件のレビュー

ベストレートをお約束
メルキュール ロンドン ハイドパーク ホテル - Image 1
メルキュール ロンドン ハイドパーク ホテル - Image 2
メルキュール ロンドン ハイドパーク ホテル - Image 3
メルキュール ロンドン ハイドパーク ホテル - Image 4
8 14 Talbot Square, Paddington, W2 1TS ロンドン, イギリス

説明

ホテルのその他の情報

  • 環境に優しいグリーンキー認証ホテル

  • ハイドパークとパディントン駅の隣にあるブティックホテル

  • 庭園を一望できるビクトリアン タウンハウス

  • バー、レストラン、ジム、ラグジュアリートイレタリー、コーヒーマシン

  • 最大 50 名までの会議およびイベント用施設

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

メルキュール ロンドン ハイドパーク ホテル

8 14 Talbot Square, Paddington
W2 1TS ロンドン
イギリス

GPS:51.515033, -0.174291

電話番号
ファックス +44 20 7341 7676

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

Bella Italia Paddington

レストランは毎日営業しており、朝食、ランチ、ディナーをお召し上がりいただけます。当レストランは、一流のサービス、選りすぐりのおいしいイタリア料理を誇っています。温かい雰囲気の中でゆったりとくつろぎ、リフレッシュしていただけます。伝統的なイタリア料理をロンドンで味わっていただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  841 件のレビュー

トリップアドバイザーの評価  4.0/5  1,028 件のレビュー

2024エクセレンス認証

Never again

トリップアドバイザーの評価 1.0/5

lornaa483 Couples - トリップアドバイザー認証口コミ

Booked and paid for 2 nights at this hotel and it was a disaster from the start. On arrival we were told we had to go to another hotel as they were fully booked. The room we were put into was an accessible room in the basement, which in itself doesn't make sense.We never asked for this but as it was late we had no choice but to accept the inferior room. The next morning we complained and after alot of complaining they eventually put us in a room in the Mercure which is where we should have been. The staff were apologetic but it wasn't sincere, we already heard another customer complaining about the same situation. Apparently this happens alot at this hotel so be aware of this when booking.

Dear Larnaa483, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Imed Chikhaoui

Horrendous Hotel, Even Worse Customer Service

トリップアドバイザーの評価 1.0/5

Megan L トリップアドバイザー認証口コミ

This place is awful. Paid for early check-in, as I flew in overnight from NYC and needed a shower and change before meetings. Arrived at the hotel and was curtly told they had no idea when a room would be available. Directed me to a closet-sized bathroom in the basement to change. Finally got a room and was told I was upgraded to a "family room" as a perk since my original room still wasn't ready after two hours of waiting. Fine. Didn't tell me said upgraded room was in the basement without a window, but with a very suspect purple couch that probably has many sordid tales to tell. WIFI in the basement room doesn't work AT ALL, making it virtually impossible for business travelers to work as needed. Checked out and was told my bill would be emailed to me. It never was. It is now THREE Months later and I still don't have a copy of my bill. Is this real life? I have emailed at least 15 times. I have requested it via the app. I have requested it via the website. I have called and left voicemails. I have contacted their "Customer Service" through Twitter and Instagram and email and prayers, but they seem unclear that "Customer Support" generally involves "responding to Customers". And yet, here I am, ,months later, unable to submit an expense report because these clowns can't produce a standard hotel room bill copy. Steer clear. Many lovely hotels in London, pick literally any other one of them.

Dear MeganO958, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Imed Chikhaoui

静か

お客さまの声 4.5/5

ふじ ビジネス - 確認済みレビュー すべて

パディントンが少しずつ整備されて、何と言ってもエリザベスラインは便利

Dear Nobuhiko F., Thank you for your review! We're glad to hear you enjoyed the quiet atmosphere. It's great to see Paddington gradually developing, and we're pleased that you found the Elizabeth Line convenient. We hope to welcome you back soon. Kind Regards, Imed Chikhaoui

Always

トリップアドバイザーの評価 5.0/5

WollieRyder トリップアドバイザー認証口コミ

Love this place! Super location, very friendly staff ( I know Zack would appreciate a mention ;-) ), great breakfast and more than adequate rooms. If there’s a hickup of any sorts, they take care of it immediately. I think it is good value for money.

Dear WallieRyder, Thank you for your fantastic review! We're thrilled to hear that you love our place and appreciate our super location, friendly staff, and great breakfast. Zack will be delighted to receive your special mention! We're also glad that you find our rooms more than adequate and that any hiccups are promptly addressed. Your feedback about the value for money is much appreciated. We look forward to welcoming you back soon. Kind Regards, Imed Chikhaoui

立地が良い

お客さまの声 4.0/5

Kyoko ファミリー - 確認済みレビュー すべて

概ね満足です

Dear Kyoko U., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Imed Chikhaoui

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 729 件のレビュー 9.8/10 ロケーション
  • 933 件のレビュー 6.5/10 客室
  • 775 件のレビュー 8.8/10 サービス
  • 18 件のレビュー 7.1/10 インターネット
  • 553 件のレビュー 4/10 快適さ
  • 305 件のレビュー 7.7/10 清潔さ
  • 231 件のレビュー 7.6/10 朝食
  • 169 件のレビュー 7.6/10 お値打ち度

Powered by Trustyou

周辺の他の施設

ロンドンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。