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メルキュールロンドンパディントン 4 つ星

お客さまの声 3.9/5 4,242 件のレビュー

ALLSAFE認証ホテル

このホテルを予約

客室 1

人数
子供の年齢

ベストレートをお約束

使い方?
Accor Live Limitless

入会は無料です

このホテルを予約する際:

  • ステータスポイントとリワードポイントが貯まります

  • リワードポイントを使うことができます

  • 特典を利用します

  • メンバー限定料金が利用可能

メルキュールロンドンパディントン
地図で見る
+ 17 サービス

ホテルのその他の情報

  • クリフトンによるALLSAFE認証取得済みホテル

  • 35名様まで収容可能な専用のミーティングルーム

  • ビストロスタイルメニューのある館内レストランと24時間営業のフィットネスセンター

  • ウェストエンドのハイドパークから徒歩わずか2分

  • パディントン駅に近く、ヒースローエクスプレスで15分です。

ホテル館内および周辺のサービス

チェックインは14h00からです

チェックアウトは11h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 完全禁煙ホテル
  • エアコン
  • LONDON HEATHROW 有料サービス
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • ドライクリーニング/アイロン 有料サービス
  • ポーター
  • コンシェルジュ
ケータリング
  • 朝食 有料サービス
  • レストラン1軒
  • バー1軒
  • ルームサービス
レジャーとアクティビティ
  • フィットネスセンター
ビジネスサービス
  • 会議室5室

ホテル所在地

メルキュールロンドンパディントン

144 Praed Street
Paddington
W2 1HU ロンドン
イギリス

電話番号: +442077068888

ファックス: (+44)207/7068800

チェックインは14h00からです

チェックアウトは11h00です

  • VICTORIA COACH :  Buckingham P Rd

  • PADDINGTON :  Praed Str Exit

  • 飛行機で

    LONDON HEATHROW 25.75km / 16 マイル - シャトルバス有料

  • 電車で

    PADDINGTON 0.32km / 0.2 マイル

GPS:51.516334, -0.174869

当ホテルの客室

客室はすべて、モダンな内装が施され、液晶TV、Wi-Fi、無料で国際電話とインターネットがご利用いただけるスマートフォンなど、最新のアメニティが充実しています。プリビレッジルームでは、無料のソフトドリンクとネスプレッソコーヒーマシンをご用意しております。

エグゼクティブ客室、キングサイズのベッド 1 台、ソファ付き

  • 最大人数: 4
  • 面積: 最小 26 / 280 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

エグゼクティブルーム、キングサイズのベッド

  • 最大人数: 2
  • 面積: 最小 26 / 280 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

エグゼクティブルーム、ツインベッド

  • 最大人数: 2
  • 面積: 最小 26 / 280 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

スタンダードルーム:ダブルベッド1台

  • 最大人数: 2
  • 面積: 最小 16 / 172 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

スタンダードルーム、シングルベッド1台

  • 最大人数: 1
  • 面積: 最小 10 / 108 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

スタンダードルーム、シングルベッド2台

  • 最大人数: 2
  • 面積: 最小 20 / 215 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

スモールダブル客室、ダブルベッド 1 台

  • 最大人数: 2
  • 面積: 最小 14 / 151 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)
客室

レストランとバー

GARFUNKEL'S RESTAURANT

お料理の種類: ビストロ

「ガーファンクルズレストラン」は、街全体の活動が始まる前にご朝食をお召し上がりいただけるよう、6 時 30 分から営業しています。また、1 日の締めくくりはおいしいディナーでお楽しみいただけます。

  • 月曜日
  • 火曜日
  • 水曜日
  • 木曜日
  • 金曜日
  • 土曜日
  • 日曜日
昼食

HOTEL BAR

ホテルバーでは、各種のワイン、ビール、スピリッツをご用意しています。

非契約写真

  • 月曜日
  • 火曜日
  • 水曜日
  • 木曜日
  • 金曜日
  • 土曜日
  • 日曜日
昼食

ミーティングとイベント

会議室

  • 会議室の数:5

  • 最大サイズ:53 m²

  • 最大ご利用人数:35 人

詳細

お客さまの口コミ
メルキュールロンドンパディントン

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 3.9/5

4,242 件のレビュー

tripadvisor

トリップアドバイザーの評価 3.5/5

2,102 件のレビュー

Great location and excellent value fopr money

トリップアドバイザーの評価 5.0/5

davidhano Business - 13/03/2020 トリップアドバイザー認証口コミ

One of the best locations in London for getting around and doing business. The check in was very smooth, Bogdan was very helpful in organizing a late check out with no drama. A good set up with the Guffunkel Restaurant next door.

Dear davidhano, Thank you for posting your review and sharing your experience with us. It is great to hear you found our location one of the best in London. I am also happy to note that you enjoyed the smooth and hassle free check in and a late check out by our very helpful team. Thank you once again for sharing your valuable feedback and we look forward to welcoming you again for another enjoyable stay at the Mercure London Paddington. Best Regards, Usman Ali | General Manager Mercure London Paddington

Helpful Staff

トリップアドバイザーの評価 4.0/5

Andrew G 11/02/2020 トリップアドバイザー認証口コミ

Executive room good size and comfortable bed. Staff were very helpful including General Manager whom I had communicated with before hand. Small problems / and requests dealt with in a timely fashion. If using Paddington Station then ideal location with good connections to rest of London.

Dear Andrew G, Thank you for choosing the Mercure London Paddington for your recent travel to London. Commitment to service and guest satisfaction is a main focus and I am delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values. Thank you again for taking the time to provide your valuable feedback and we look forward to welcoming you again soon! Best Regards, Usman Ali | General Manager Mercure London Paddington

好立地の割に部屋が広い。機能的で快適。

お客さまの声 3.5/5

Japanese T. ビジネス - 10/02/2020 確認済みレビュー すべて

駅に近いところで、かつ平均よりは部屋が広いところを探して当ホテルに宿泊しました。Mecure Hotelは昔、他の都市で宿泊したことがあり、Brandとしてのクオリティーも信頼をおいておりました。 結果として期待を外すことなく、部屋も同地域の他のホテルよりは十分広めで、部屋の設備も機能的で海底に過ごすことができました。 但し、道路から玄関への登り口、ロビーからエレベータホールへのアプローチに3段程度の階段があり、ユニバーサルデザインになっていない点は残念でした。また私はAccorの会員ですが、宿泊登録依頼が伝わったか不安な部分がありました。

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

駅前好適地

お客さまの声 4.0/5

き. カップル - 02/02/2020 確認済みレビュー すべて

清潔ではあるが 施設が老朽 朝食レストランは 最高

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

Average stay in a great location, but could be so much better

トリップアドバイザーの評価 3.0/5

RobV2320 Business - 26/01/2020 トリップアドバイザー認証口コミ

Unlike most other hotels I use from the Accor Group, I was not offered pre-arrival online check-in and when I did arrive they didn't seem to have any of my Accor loyalty club details so I had to re-submit those and go through the full check-in procedure. The room I was given was a standard double and small but more than adequate for a one-night business stay, however the bathroom was particularly tiny and could even have been unusable for anyone much larger than I am! Then at checkout, expecting to use Fast Checkout as I'd checked was available to me the previous evening, I was called back and had to resubmit my credit card to pay there and then... not great service. Breakfast in Garfunkels next door is convenient, but poorly organised and slow, with the lack of restocking and then space around the buffet table making it very difficult to get your meal started. And to be frank, when the hot food, which had taken an age to be offered and get ordered, finally arrived it was as best adequate and really not of great quality, so a bit disappointing overall.

Dear RobV2320, Thank you so much for submitting your personal feedback regarding your recent stay. I am sorry to hear hotel did not live up to your personal expectations, the team and I note your comments. Although we fell short of meeting your expectations, I hope you will consider the Mercure London Paddington on your next visit and we can assure you that we can deliver on the experience you deserve. Please contact me directly on usman@lth-hotels.com so I can personally ensure you are looked after. Best Regards, Usman Ali | General Manager Mercure London Paddington

Great location... Nice service ...

トリップアドバイザーの評価 5.0/5

Manu P Family - 13/01/2020 トリップアドバイザー認証口コミ

Kind, helpfull and simply nice... I didn't expect more but we were warmly welcome by Bogdan and all along the stay everone was really kind & helpfull. MUCH appreciated ! The hotel is perfectly located just the other side of the road vs Paddington station. Just a walk away from many places Great place, nice service & cool rooms... We'll be back ...

Dear Manu P, Many thanks indeed for your very kind comments about your recent stay at Mercure London Paddington. I am delighted to hear that you enjoyed your experience overall and hotel lived up your expectations. Your kind words about the warm welcome, kind and helpful service by Bogdan is valuable for us to know and I shall make sure to thank him for the excellent service and pass on your feedback. We look forward to welcoming you back to the hotel in the near future. Best Regards, Usman Ali | General Manager Mercure London Paddington

Very near Heathrow Express Station

トリップアドバイザーの評価 3.0/5

raymondD8810UO Solo travel - 11/01/2020 トリップアドバイザー認証口コミ

I stayed 6 days during Christmas with 30% discount and breakfast under global sales. It doesn't matter not to be any next level upgrade for my Platinum level, but there is not any online checkin email. Staff for housekeeping are really work hard to clean my room under 4 luggage in the 10 sqm room. The rate includes breakfast. I can choose Hotel Indigo London Paddington as alternative for some days. Indigo has more choice especially vegan. Anyway, you must taste both if there is the chance.

Dear raymondD8810UO, Many thanks for sharing your experience with us. I am delighted to note you enjoyed your stay overall and hotel lived up your expectations. Your kind words about the hardworking housekeeping staff is valuable for us to know and I shall make sure to thank them for the excellent service and pass on your feedback Thank you once again for your valuable feedback and we look forward to welcoming you again for another enjoyable stay. Best Regards, Usman Ali | General Manager Mercure London Paddington

Poor service

トリップアドバイザーの評価 1.0/5

klivid Family - 03/01/2020 トリップアドバイザー認証口コミ

I booked the EXECUTIVE ROOM WITH KING-SIZE BED of the hotel Mercure Paddington through the Accor website. The room was described as a 'Privilege Room (approx. 26sqm) with a 200cm wide bed.' When we arrived early, we were told that the hotel was fully booked, but that they would walk us to their sister property for a comparable. We were walked to Hotel Indigo Paddington, not an Accor hotel. As I expect a certain standard from Accor hotels and am not familiar with the Hotel Indigo brand, I was disappointed. We were initially offered the 'Standard Compact 1 Double' which was an incredibly tiny room and definitely not a 200cm wide bed. We explained what we had booked and then they offered us another room, the Superior 1 King. This room was smaller than the booked 26 sqm but slightly larger than the first, and again not a 200cm wide bed. We spoke with the Mercure staff to explain that this was not the same level of room as we had booked, smaller size and smaller bed. They informed us that none of the hotels in their group (apparently the owners of a few hotels, not Accor) have 200cm wide beds. As this is a requirement for us and was clearly listed in the room description, we were very disappointed, asked for a refund, and left.  Thankfully, we were able to book a room at a nearby hotel.  We are still waiting for our card to be refunded.  While the manager and staff we talked to were all friendly, more could have been done. When we asked the manager what she was planning to do to remedy the situation she said that we could either keep the room they'd offered us or cancel the reservation. I'm very confused how a hotel advertising multiple rooms with '200cm wide beds' doesn't have a single bed that is 200cm wide. The manager told us that the beds in their entire hotel group are 90cm wide and so their larger beds are only 180cm wide. This is odd as the single beds are described as 100cm wide, so a double bed would be 200cm wide if they pushed them together. The manager was uninformed about the hotel bed size, deceiving us to convince us that none of their beds were as wide as advertised, or the website is describing the rooms incorrectly - any of these three scenarios are unacceptable.

Dear klivid, Many thanks for taking the time to feedback on your recent stay with us. Guest comments are taken immensely seriously and I wanted to apologise for the service failures you experienced. Please rest assured that all our guests' comments are taken very seriously indeed and I shall certainly follow this up with the team. Thank you for these constructive comments that are invaluable to us as they allow a process of continual improvement at the hotel. I would also relish the opportunity to welcome you back to us and restore faith. Please do let me know when you are planning a return Paddington visit as it would be my pleasure to handle your reservation, as well as your room allocation, personally and ensure that your stay is memorable for all the right reasons. Please contact me directly on usman@lth-hotels.com so I can personally ensure you are looked after. I look forward to hearing from you. Best Regards, Usman Ali | General Manager Mercure London Paddington

Good location

お客さまの声 3.5/5

匿名 一人 - 25/12/2019 確認済みレビュー すべて

ロケーションは非常に便利で良かった。アーリーチェックインの予約もスムーズだった。朝食のレストランは終日開いていて便利。部屋が狭かった。ヒーターがなくエアコンだけなので温度管理が難しかった。場所柄騒音は覚悟していたが問題なかった。洗面所の棚のホコリが気になった。

Dear Ms N., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. All our rooms have air condition and heating. I apologise for the heating that didn't work. Had you informed us whilst your stay with us our maintenance team would have been able to fix it. Nevertheless we will get it fixed asap. The dust on the bathroom shelf is definitely lack of cleanliness from our housekeeping. The chambermaid will be spoken to and a refresher training will be done by the head housekeeper. Apologies for any inconvenience caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

Cold reception, colder room

トリップアドバイザーの評価 1.0/5

Southeastnetwork Business - 09/12/2019 トリップアドバイザー認証口コミ

I have stayed at your hotel many times. The usual cold reception with the night team at check in is expected. This time, the room was so cold as the heating was not working. The fact that I checked in at 2am, I was hoping by 3am the heating would have kicked in. The noise from the heating was unbearable so in the end I slept very poorly. By 4am, knowing that I had to be up in 3 hours, I slept with my coat and socks on - I may as well slept on the bench at the station! I reported the matter in the morning. The lady was not rude but obviously not registering that I was somewhat upset and angry. She never apologized for my suffering but did promise me the invoice by email. Of course, I had to chase to obtain one on email. The attention to guest needs is poor. As a platinum member, I expected a tad more attention to details than one without history of loyalty. I never even received my drinks voucher. I raised it at check in to highlight that I was a loyal accor member, but that was too much of a clue for them. Overall, the hotel is run by a poorly managed team. The feeling I got as a loyal member was that of someone begging for a room for the night. The heating was only a small part of my unpleasant stay. I stayed at Novotel in Birmingham the next night and the treatment was entirely different - much more valued and pleasant.

Dear Mr Edmund Leung, Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would have been able to assist you if you would have informed the reception whilst your stay about the heating not working, I do understand it was late at night and so we would have got you a spare heater so that you wouldn't have had slept in cold. I'm disappointed to know that the drink voucher was missed and also you didn't receive your invoice. The receptionist in question will be spoken to and an appropriate action will be taken. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Khanderia Operations Manager

スタッフによりレベルにばらつきがある

お客さまの声 2.5/5

Greenhighlander ビジネス - 27/11/2019 確認済みレビュー すべて

事前にレイトチェックアウトのリクエストをメールで知らせておいたが、レセプションには記録が残っておらず、チェックイン時に再度交渉をすることとなった。チェックイン時のスタッフは態度が横柄だったが、チェックアウト時のスタッフはにこやかで、落差を感じた。

Dear Mr O., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Khanderia Operations Manager

ロンドン滞在には便利なホテル

お客さまの声 3.0/5

Apple ビジネス - 25/11/2019 確認済みレビュー すべて

良かった点 ・早朝に空港に着いてしまい、午前中に行ったにも関わらず、部屋を提供してくれた。 ・部屋は狭いですが清潔です。 ・ウォーターボトルが用意されている。 ・シャワーヘッドが動くタイプで、排水も良い。 良くなかった点 ・壁が薄くて、寝ていると隣の人の咳払いや気配を感じる。 ・カードキーの磁気が弱くてドアが開かず、部屋に戻るたびにフロントに行かなくてはいけなかった。 ・フロント対応が良い人と悪い人がいる。

Dear Ms N., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I'm glad that you were happy with the early check in that was offered to you complimentary despite of the official check in time which was 2pm. Thank you for mentioning that the hotel rooms were clean and the free water bottles gesture. Apologies for the noise disturbance form the neighbouring rooms. I'm disappointed to know that your room key card didn't work numerous times and so the maintenance will be requested to check the door lock. Apologies for coming across bad team members as mentioned by you. We will get the refresher training done for an entire team so that they deliver customer service with high Mercure standards. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Khanderia Operations Manager

Family Stay

トリップアドバイザーの評価 4.0/5

820martinm Family - 12/11/2019 トリップアドバイザー認証口コミ

I stayed at Mercure Paddington for a short family vacation. it's a typical business hotel but was also perfect for families. The location is perfect with easy access to the underground or a 15 min walk to Oxford Street. The front desk staff were very friendly and service minded.

Dear 820martinm, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

地下鉄の騒音がひどい

お客さまの声 0.5/5

匿名 ビジネス - 27/10/2019 確認済みレビュー すべて

今回301号室に泊まりましたが、地下鉄が走る音が大きくなかなか眠れませんでした。

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As we are near to the Paddington station the noise from the underground is unavoidable. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Khanderia Operations Manager

部屋キレイ

お客さまの声 5.0/5

お. ファミリー - 23/10/2019 確認済みレビュー すべて

部屋も広く場所もよくて最高でした

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

朝食について

お客さまの声 3.5/5

匿名 ビジネス - 15/10/2019 確認済みレビュー すべて

イギリスの風土かと思いますが、サラダ等生野菜があると良いです。

Dear Mr N., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your suggestion for the fresh vegetables for the breakfast will be suggested to our restaurant manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

立地は良いけど‥

お客さまの声 3.0/5

よ. ビジネス - 13/10/2019 確認済みレビュー すべて

立地は分かりやすいので良いのですが、部屋の広さの割に高いかも。

Dear Mr Y., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Khanderia Operations Manager

便利な立地

お客さまの声 4.0/5

Miwa ビジネス - 05/10/2019 確認済みレビュー すべて

設備が整っていて、駅近なのでとても利用しやすかったです。近くに飲食店も多くあるので、食事や買い物にも困りませんでした。ただ、部屋にスーツケースを開けるのに十分なスペースがなかったので、荷物を取り出すのやや億劫でした。 全体としては、すごく泊まり心地がよく、ぜひまた利用したいです。

Dear Miwa, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm disappointed to know that you were not happy with the room you had reserved as you found it to be small. We have large rooms available in the hotel so for future if you wish you can book one of our executive rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

Comfortable Centrally Located Hotel

トリップアドバイザーの評価 4.0/5

879Bruce Solo travel - 22/09/2019 トリップアドバイザー認証口コミ

A comfortable and quiet hotel in a great location with excellent Tube/ Public Transport and Heathrow Express Services. The room if somewhat small by Australian standards was comfortable and well maintained by polite housekeeping staff. Bed was comfortable and the air conditioning was very welcome as was the double glazing kept the room quiet in spite of being in a busy location. Breakfast served in the adjoining restaurant was of good quality with fine service. Storage in the room could be increased and the provision of a refrigerator (not too common place in the UK) would lift this review to a 9.9.

Dear 879Bruce, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

Very poor quality for Accor.

トリップアドバイザーの評価 1.0/5

mdjwales2019 Couples - 01/08/2019 トリップアドバイザー認証口コミ

Room much smaller than advertised. Room in poor shape. Items broken or not working. AC unit extremely loud. When shut off and windows open the drug dealers and prostitutes fighting replaced AC noise. Beggars at front entrance.

Dear mdjwales2019, Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm disappointed to hear that you found the hotel room that you booked to be small. We have mentioned our hotel room sizes on our website so that the guests can take an informed decision before they make their booking. For future please contact our reservations when you wish to make the booking as we do have large bedrooms and our reservations team can assist you to make a booking as per your requirement. If you would have informed us about the air condition was too loud whilst your stay our maintenance team would have fixed it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Operations Manager

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