メルキュールロンドンパディントン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,097 件のレビュー

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説明

ホテルのその他の情報

  • 環境に優しい4つ星ホテル、グリーンキー認証

  • パディントン駅の隣にあり、ヒースロー空港まで鉄道で 15 分です。

  • 24 時間営業のジム、イタリアンアメリカンレストラン、人気のバー、無料の Wi-Fi、エアコン。

  • 市内最大の王立公園、ハイドパークまで徒歩5分

  • 設備の整ったカンファレンスルーム(40名まで)を完備しています。

当ホテルの客室

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ホテル所在地

メルキュールロンドンパディントン

144 Praed Street, Paddington
W2 1HU ロンドン
イギリス

GPS:51.516334, -0.174869

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • シャトル
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

FRANKIE AND BENNY S

「Frankie & Benny's」は、街が目覚める前に朝食をお召し上がりいただけるよう、7 時から営業しています。また、1 日を締めくくるおいしいディナーをご提供いたします。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,097 件のレビュー

トリップアドバイザーの評価  3.7/5  2,528 件のレビュー

Very accommodating

トリップアドバイザーの評価 5.0/5

Compass670592 トリップアドバイザー認証口コミ

The reception team were first class. They accommodated us brilliantly. Big shout out for Nipsia and Zach who managed to sort out our booking and had 3 rooms close to each other which suited our needs. Ahmed on the door was also great and he made sure our luggage was safe and secure. Hope your managers know what a great team they have at this branch in Paddington.

Dear Compass670592, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that our reception team, particularly Nipsia and Zach, were able to assist you effectively and arrange accommodations that met your needs. It is also wonderful to know that Ahmed provided you with excellent service regarding your luggage. We appreciate your acknowledgment of our staff's efforts and will certainly pass on your compliments to them. We look forward to welcoming you back in the future. Kind Regards Abdul Rahimi

Exceptional Service by Abdul – A True Asset to Mercure Paddington and the IHG Brand

トリップアドバイザーの評価 5.0/5

Charo T トリップアドバイザー認証口コミ

We recently faced a frustrating situation with our travel agent, who booked us the wrong room category not once, but twice first in another hotel and again at Mercure Paddington. I had personally chosen this hotel because it’s part of the IHG group, which I trust for its quality and consistency. Unfortunately, upon check-in, we discovered that our reservation was for a twin bed room instead of the twin room (two single beds) we had requested. The room was also very small, and since we were staying for five nights, it wasn’t suitable for us to work and rest comfortably. While we were speaking with our agent, Abdul at the front desk overheard our concern and immediately approached us with genuine care. After understanding the situation, he checked with the reservations team to see what could be done. Within minutes, he returned with a solution he arranged for us to move to their sister property, Mercure Hyde Park, into a double-bed room that was more spacious and comfortable for our stay. Thanks to Abdul, what started as a stressful check-in turned into a pleasant experience. His professionalism, empathy, and quick action truly reflect the values of the IHG brand. We are sincerely grateful for his help and would highly recommend Mercure Paddington because of the outstanding service he provided.

Dear Charot, Thank you for your kind review. We are delighted to hear that Abdul was able to assist and turn your experience into a positive one. Your appreciation means a great deal to us, and we will be sure to share your lovely feedback with him. We are proud to have team members like Abdul who represent our values so well. We hope to welcome you back to Mercure Paddington or one of our sister hotels soon. Kind Regards Mercure London Paddington

Good location hotel with small rooms

トリップアドバイザーの評価 3.0/5

dordor-Sin トリップアドバイザー認証口コミ

Good location hotel next to Paddington station. Hotel nearby has a hop on & hop off bus stop too. However, hotel entrance has steps so can be challenging with heavy luggage although usually hotel guy is there to assist. As usual in London, rooms are small and only a tiny fridge, and being an Accorplus Platinum member in the UK, there are no elite benefits like daily breakfast and room upgrade. Free breakfast only on weekends.

Dear Dordor-Sin Thank you for taking the time to share your feedback following your recent stay with us. We're pleased to hear that you appreciated our convenient location near Paddington Station and the nearby hop-on, hop-off bus stop, which makes exploring London so much easier. We're also glad our team was available to assist you with your luggage at the entrance. We understand your concerns regarding the entrance steps and room size as is common in many central London properties space can be limited but we are always looking at ways to improve guest comfort. Regarding the Accor Plus Platinum benefits we regret any disappointment caused. Benefits may vary by region and we understand how important these perks are to our loyal members. We appreciate your feedback and will ensure it is shared with the appropriate teams. Thank you once again for your comments and we hope to welcome you back for an even more enjoyable experience in the future. Kind Regards Abdul Rahimi

お客さまの声 4.5/5

Kazunori N. ビジネス - 確認済みレビュー すべて

立地が非常に良い、交通、コンビニ、軽食などが深夜でも利用できる

Dear Kazunori Thank you for the great review of our hotel we are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards Abdul rahimi

お客さまの声 4.0/5

Yumi Y. ファミリー - 確認済みレビュー すべて

立地が良く、観光するのにとても便利でした。建物の老朽化が気になりましたが、周辺のホテルも似たような感じかもしれません。 快適に過ごさせていただきありがとうございました。

Dear Y., Thank you for the great review of our hotel we are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards Abdul Rahimi

との提携 TripAdvisor

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