Pullman Suzhou Zhonghui

I've never thought about getting involved in Accor royalty membership project, but after this stay maybe I'm gonna change my mind. My boyfriend came to visit me these days. Since I'm based in Xiangcheng district, he chose this hotel to stay. And it turns out to be AMAZING! At the time we checked in, Koki and Harry offered an upgrade for us, the room we actually stayed is really nice and deluxe. Thanks to these friendly staffs! If there has to be a shortcoming, I would say it is that this hotel seemed to be those that usually host large confrences. At the peak time waiting for elevators can be annoying -- even they are equipped with five or six high-speed lifts!

We had a two night stay in Suzhou just before the National Day Golden Week. The Pullman is a new hotel, only 2 years old and the rooms have all of the comforts of an up to date hotel. Very spacious and a terrific layout. We were lucky to have a corner room on the Club floors. Check-in was smooth and welcoming and we were very pleased with the service from Zoey. And the afternoon tea and cocktail hour in the lounge on the 24F was very relaxing. Olivia and Grace made us feel very special.

We stayed in the Pullman Zhonghui for 2 nights over Christmas. It is without a doubt the best hotel that I have stayed in whilst living in China. The hotel was very clean and the rooms were comfortable and spacious. The service was excellent and speaking English was not an issue. The location is not in the centre of Suzhou, however getting a didi (taxi) is not a problem and all tourist sites are within reasonable taxi distance. I would strongly recommend this hotel if coming to stay in Suzhou.

一、Welcome Ambassador 欢迎大使 "Making your business travel easy is so important, we made a job out of it." “铂尔曼的迎宾理念——在铂尔曼酒店，迎宾是一门艺术，它远远超越了服务范畴。正因如此，铂尔曼创造了一个全新专职：欢迎大使。” 入住前2日，欢迎大使Rachel黄电话联系我询问入住需求，告知2间客房已由高级房分别升级至高级行政房与豪华套房，且均包含行政礼遇。 入住前1日，Rachel通过微信与我确认到店时间，并提醒我当地气温偏低，建议适度添加衣物，非常贴心。 入住当日，Rachel称酒店特意为我准备了艺术主题下午茶套餐，再次与我确认到店时间。 由于Rachel的用心安排，抵店前，我已对此次入住充满期待。入住过程中，我发觉Rachel及其团队带给我的惊喜远不止如此。 二、抵达酒店 苏州中惠铂尔曼酒店位于相城区嘉元路188号，前往姑苏区或苏州工业园区车程均不足30分钟，交通便利。 1月25日下午抵达酒店，入口处礼宾员热情负责，主动帮忙开车门、卸行李，并将行李送至房间。 前台员工同样亲切友好，房卡、欢迎饮料券等皆已预备好，办理入住迅速高效。之后，Rachel亲自将我们送至房间，并对酒店进行了简要介绍。 三、客房 升级后的客房为与行政酒廊同层的豪华套房，面积77㎡，布局合理，设施完善。 主客卫皆配有智能马桶，较为人性化。同时鉴于酒店开业不久，客房内亦配备空气净化器。种种细节皆体现着酒店团队考虑问题时的细致周到。 Minibar配备Nespresso胶囊咖啡机与TG.茶语轩茶包，对Pullman品牌而言颇具诚意。卫浴备品配置也非常齐全，除常规物品外，另备有60g装香皂、浴擦、浴盐等生活用品。 其余客房用品同样值得一提，杯具、雨伞、纸袋等物品皆采用伦敦设计师Adam Nathaniel Furman为Pullman品牌创作的系列创意图案设计，极具艺术感。 同行家人入住的高级行政房硬件设施亦是可圈可点。 与豪华套房相同，智能马桶、空气净化器、胶囊咖啡机等设施设备一应俱全，入住体验同样颇佳。 四、欢迎礼 本次入住，Rachel为我准备的欢迎礼极为丰厚。其中还包括Rachel的手写贺卡，很有心意。 很高兴能在新春之际收到这样一份特别的新年礼物，非常感谢！ 同行家人的房间同样备有欢迎水果作为欢迎礼。 此外，欢迎信也值得一提。酒店在欢迎信中提供了极具参考价值的交通信息，赋予了欢迎信更高的实用价值。 五、设施与服务 酒店康乐设施齐全，且据悉近期酒店宴会厅部分时段有电影放映。 服务方面，酒店整体服务水准颇高。客房整理细致认真，且主动询问是否需要夜床整理服务。对于Pullman品牌而言，可作为加分项。 六、餐饮 行政酒廊： 目前行政酒廊下午茶及Happy Hour时段皆采取零点形式，出品品质较高，蔬菜三明治尤为值得推荐。 Rachel此前精心准备的艺术主题下午茶套餐亦于行政酒廊享用。用餐过程中，酒廊接待Meco额外准备了春节主题蛋糕，颇具节日氛围。 服务方面，酒廊接待Meco热情友好，用餐过程中，多次询问需求，整体服务水准甚至不输Sofitel。 珍珠咖啡厅： 鉴于行政酒廊暂未开设早餐，因此，早餐需在全日制餐厅珍珠咖啡厅享用。整体而言，早餐餐品选择丰富，且存在一定亮点，例如哈密瓜火腿、焗蔬菜等部分菜品口感颇佳，符合Pullman一贯的水准。服务亦热情周到，门迎员工能够做到主动领位并提供欢迎茶/咖啡，值得肯定。 留园中餐厅： 留园中餐厅是酒店3间餐厅中我个人最喜爱也最推荐的餐厅，入住酒店，一定不要错过雅高心悦界微信公众号推荐的“石锅金奖麒麟鳜鱼”，美味且特别。 木犀烧烤： 木犀烧烤作为酒店主打的特色日式餐厅，有零点及放题两种形式可供选择。相对而言，放题性价比较高（基准价CNY288，住客优惠价CNY238，可正常享受雅高A佳餐饮优惠，但雅高A佳餐饮优惠无法与住客优惠同享），出品也还算不错，生鲜类食材新鲜度很高。略为遗憾的是，用餐高峰时段，出餐较为缓慢，等待时间略长，希望日后加以改进。当然，瑕不掩瑜，整体而言，餐厅还是值得尝试的。 得吧： 得吧作为酒店大堂吧，可供心悦界会员兑换欢迎饮料。 欢迎饮料选择丰富，除软饮外，有多款含酒精饮品可供选择（4款鸡尾酒及2款店选葡萄酒）。 七、周边玩乐 酒店与美京假日广场相连，同时邻近苏州环球港。此外，酒店楼下即为街心花园，可供住客漫步以放松心情。 受疫情影响，春节期间，苏州多数景区暂停开放，无奈只得前往金鸡湖等开放式景区。酒店距金鸡湖景区约14公里，车程不足20分钟。 整体而言，酒店交通出行较为便利。 八、整体评价 "Feel Welcome"是AccorHotels原先的Slogan，也是我本次入住的切身感受。在欢迎大使Rachel黄的精心安排下，酒店的一切皆令我倍感惊喜。如今AccorHotels已升级成为Accor Live Limitless，Slogan“Feel Welcome”也已被"All of Accor, all for you."所取代。但我相信，依旧有许多住客像我一样深深被酒店"Feel Welcome"的服务理念与服务精神所打动。最后再次感谢Rachel及其团队为我本次"Feel Welcome"的入住体验所付出的努力，也希望酒店越来越好！

I would like to say a big thank you for taking care of our family during our recent stay at your hotel. Well done to the Pullman Suzhuo Zhonghui Team. Especially the team on the executive floor ( Aileen and her co worker), Their thoughtfulness and attention to details really warm our hearts. They can definitely be the role model for other Pullman in China Below a short summary of our feedback on the hotel. New and beautiful hotel with good location. Excellent service from the staff upon our arrival.They were expecting and well prepare for our arrival, The front lobby staff brought us to the executive lounge the moment we arrived. They were very attentive to our needs. Our room was equipped the moment we were checked in. Really make us feel like home. We would like to commend one of the senior staff, Ms Aileen, at the executive floor for personally delivering hot milk to my daughter upon knowing that we have a child staying with us. Her gesture really warm all our heart on a chilly night Out of the 4 hotels we stayed in during our 9 days in Shanghai, Suzhou and Hangzhou (all under Accor group), this hotel has no doubt left the deepest impression for our family. Thank you to all at Pullman Suzhou ZhongHui for giving us a memorable stay at your hotel. Well done to the Pullman Suzhuo Zhonghui Team