Hôtel Complexe Pullman Maldives tout compris 5 étoiles

Dear Ms. N., Your candid feedback is very much appreciated. Firstly, I wish to thank you for choosing to stay with us at Pullman Maamutaa while celebrating your anniversary in the Maldives. As we have personally and frequently met during your stay, I am disappointed to learn via your review that you were not fully satisfied with your experience. On behalf of the team we wish to sincerely apologize that your stay did not meet your expectations. Please allow me to elaborate on the concerns you highlighted. Currently the resort has nine (9) buggies operating on the island. We are aware that the services can be delayed during peak hours, and we apologize for the inconveniences this caused. We are currently working hard to improve operations to provide more efficiency in terms of services for our future guests. I wish to emphasize that our team members are trying their level best to respond to all buggy inquiries as soon as possible. The delays during peak hours is not caused by any type of laziness as you mention, but due to the increased demands by all guests during meal periods. Our team members work hard to attend to all our guests as soon as they can. Our team members and our bartenders are our greatest pride and we receive fantastic feedback about the professional and enjoyable services they provide to our guests. We are therefore surprised to learn that you encountered unprofessional, intrusive and incompetent staff members. May I kindly ask you to elaborate on these occasions, for us to identify any service shortfall in need for action? I am, however, happy to learn that you compliment the team at our vegetarian restaurant Phat Chameleon and the unbeatable cocktails. Kindly be informed that we only serve Premium Brands to our guests in all our Food and Beverage outlets. We do not have any “low quality products” in our resort. The Premium Brands are part of the all-inclusive package, and we do have additional sellable brands if preferred. Also part of our all-inclusive package is the minibar, refilled twice a day. We are sorry if this was not a daily practice and we wish that you had let us know during your stay in order for us to rectify it immediately. I cannot find a record of a claimed missing item during your stay. Given the serious nature of your allegation of theft of your sunglasses, I kindly ask you to contact me directly to provide more details and for us to start an investigation. Your constructive feedback concerning the unclear departure information, food and beverage offerings and alleged hair in the pastry are highlighted to the respective managers for further action. In regards to the water shut down, we wish to express our humble apologies again for the inconveniences. As spoken, we were facing an unexpected problem with the waterline system, which had to be rectified immediately to prevent it from causing permanent problems for our guests. Therefore, we have notified our guest staying on the affecting villas by letter that the water will be shut down two (2) hours from 15:00-17:00 hours, in order for the guests to plan water usage accordingly. It was an unforeseen situation, but we tried our level best to minimize the discomfort by executing the work at the most efficient time of the day and offering villas for guest to shower during these two (2) hours. Once again, we are sorry that you did not fully enjoy your time with us and we wish that you had highlighted your concerns while we have spoken several times during your stay. Your satisfaction is our primary focus and it is with regret that we were not able to rectify any of the above while you were here with us. I would very much appreciate if you could reach out to me and elaborate on your experience. It will help us to identify to which events you are referring to that made you so dissatisfied with our services and offerings and for us to take the measured actions accordingly. Again, thank you for you candid feedback. Best regards, Martine Vera Strous Guest Experience Manager

Dear Mr. L., We felt truly privileged to welcome you as our first ALL Diamond member and we wish to thank you for both your patronage and for choosing Pullman Maldives Maamutaa. As a loyalty member, your time taken to complete the post-stay survey in regards to your stay means a lot to us. It is even more encouraging that you and your family had an excellent stay with us and that you enjoyed the villa, food offers and all our other features. Highlighting the exceptional services from our staff members is the most valuable feedback we can receive and has been greatly celebrated within the team. Thank you for recommending our resort and again for your loyalty. We sincerely hope to meet you again. Best regards, Martine Vera Strous Guest Experience Manager

Dear Mr. M., First of all we wish to thank you for your loyalty as an ALL member and for choosing to stay with us at Pullman Maldives Maamutaa. As a member you are one of our most valuable guests and learning that you had a magnificent stay is the most encouraging feedback we can possibly receive. Thank very much for writing a detailed review, describing your stay and the fantastic services and facilities our Resort has to offer. Our team is grateful for their names being mentioned in your comments and it makes them proud that their hospitality had contributed to your satisfaction. Once again, thank you for your loyalty to Accor and we cannot wait for you to return in the future. Best regards, Martine Vera Strous Guest Experience Manager