Dear Mr. M., Warm greetings from Pullman Maldives Maamutaa! Thank you for taking the time to share your feedback and, most importantly, for being a valued ALL Accor Classic member. We truly appreciate your loyalty and for choosing Pullman Maldives Maamutaa for your island escape. We are pleased to know that, overall, you found your experience with us to be perfect. At the same time, we are sorry to learn that our dessert selection and the reef experience did not fully meet your expectations. Your honest feedback is greatly appreciated and will be shared with our Culinary and Diving & Water Sports teams as we continue to look for ways to enhance the guest experience. We hope to have the pleasure of welcoming you back to our little slice of paradise and creating an even more memorable stay next time. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. M., Warm greetings from Pullman Maldives Maamutaa! Thank you for sharing your thoughtful feedback following your stay with us. We are delighted to know that you enjoyed your time at our humble abode and found it to be a wonderful place to disconnect and relax. We are especially grateful for your kind words about our smiling, welcoming, and attentive team. Thank you for being a valued ALL Accor Classic member. Your loyalty is sincerely appreciated, and we are delighted that our team contributed to making your holiday memorable. We will be sure to share your special appreciation with Mathis, as well as Nimasha, whom we fondly call Nimo, and our very talented Nisha from Sol Rising and Souq Oven. We are certain they will be delighted to know that their warm service, professionalism, and positive spirit made such a meaningful difference to your stay. We also appreciate you highlighting the areas where we can improve. Your comments regarding the cleanliness of the wooden furniture and desk, the timing of waste collection during dessert, and the safety and design of the villa ladder have been noted and shared with the respective teams for further review. Feedback such as yours is invaluable in helping us continually enhance the details that define a five-star experience. It is wonderful to know that, despite these small shortcomings, you had an excellent vacation with us. We truly hope to have the pleasure of welcoming you back to your little corner of paradise for an even more seamless and memorable stay. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Guillaume G., Greetings! Thank you for such a wonderful and heartfelt review. We are absolutely delighted to know that you had a fabulous holiday and enjoyed the beauty, cleanliness, and thoughtful design of our island paradise. It is wonderful to hear that seeing turtles, rays, sharks, and colourful fish from your private pool and viewing platform made your experience even more magical. We are especially grateful for your kind recognition of our chefs and their dedication to carefully accommodating your specific dietary requirements. We will certainly share your appreciation with the culinary team, as it will mean a great deal to them. We also truly appreciate your interest in visiting our backstage areas and taking the time to understand the efforts behind the scenes. Your thoughtful comments regarding sustainability and the increased use of solar energy are highly valued, and we will share your feedback with the relevant teams as we continue our journey towards more sustainable operations. Most importantly, we are thrilled to hear that you thoroughly enjoyed your stay and are already planning to return. We cannot wait to welcome you back to your little piece of paradise! Regards Vikas Mishra Assistant Front Office Manager

Dear Mr. R., Warm greetings from Pullman Maldives Maamutaa! Thank you for sharing such a wonderful review following your recent stay with us. We are absolutely delighted to know that your time with us was the best vacation of your life. There is no greater compliment we could receive. It is especially rewarding to hear your kind recognition of Ani, Hassan, and our dedicated team at the Pool Bar. We will be sure to share your heartfelt appreciation with them, as we know it will mean a great deal. Creating unforgettable moments and lifelong memories for our guests is what inspires us every day, and we are thrilled that our team could make such a positive impact on your holiday. We would also like to extend our sincere thanks for your loyalty as a valued ALL – Accor Live Limitless Classic member. Your continued support is truly appreciated, and it was our pleasure to welcome you to our island paradise. We look forward to welcoming you back to Pullman Maldives Maamutaa for another unforgettable escape and to creating many more cherished memories together. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mrs. S., Warm greetings from Pullman Maldives Maamutaa! Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had a comfortable stay and that you enjoyed both your Beach Villa and Overwater Villa experiences. It is wonderful to hear that, overall, everything was perfect and contributed to a memorable getaway. We sincerely appreciate your constructive comments regarding the internet connectivity and buggy operations. Please rest assured that your suggestions have been shared with the relevant teams for review as we continuously seek ways to enhance our guests' experience. Your feedback regarding buggy speed and noise levels around the overwater villas is particularly valuable and will be taken into consideration. We would also like to extend our heartfelt thanks for your loyalty as a valued ALL – Accor Classic member. Your continued trust and support mean a great deal to us. Thank you once again for choosing Pullman Maldives Maamutaa. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. H., Warm greetings from Pullman Maldives Maamutaa! Thank you for taking the time to share your feedback with us. We are truly delighted to know that you had a great stay and that everything was perfect during your time on our island. As a valued ALL – Accor Live Limitless Classic member, we sincerely appreciate your loyalty and thank you for choosing Pullman Maldives Maamutaa for your holiday. Receiving a perfect score of 100/100 is incredibly rewarding and serves as great motivation for our team. We sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. F., Warm greetings from Pullman Maldives Maamutta! Thank you very much for sharing your wonderful feedback following your recent stay with us. We are truly delighted to know that you had a heavenly experience and that our team’s friendliness, the immaculate upkeep of our resort, and the quality of our culinary offerings contributed to making your stay so memorable. Your kind words are a great source of motivation for our entire team, and we will be sure to share your appreciation with them. We would also like to extend our sincere thanks for your continued loyalty as a valued Accor Classic member. It is always a pleasure to host you, and we look forward to welcoming you back for another perfect getaway in the near future. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. M., Warm Greetings from Pullman Maldives Maamutaa! Thank you very much for sharing your feedback and for choosing to stay with us. We are also truly grateful for your continued loyalty as a valued Classic Member—it is always a pleasure to have you with us. We are delighted to know that you had a pleasant all-inclusive experience and that our team’s attentiveness contributed positively to your stay. Your kind words are sincerely appreciated and will be shared with the entire team. At the same time, we truly value your constructive feedback regarding the beach conditions. Please allow us to mention that due to the natural tidal movements and the unique characteristics of the atoll, seagrass accumulation occasionally occur. However, we completely understand your concern and have shared your comments with the relevant team to further review and enhance our beach cleaning efforts. We are pleased to know that you were still able to enjoy the rich marine life around the island, and we hope those moments added a special touch to your stay. Thank you once again for your valuable feedback. We look forward to welcoming you back for another seamless and memorable experience in the near future. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Ms. E., Greetings! Thank you very much for sharing your wonderful feedback with us. We are truly delighted to know that you had such a positive experience during your stay. It is always heartening to hear that our efforts in creating memorable moments for our guests have been appreciated. Your kind words serve as great motivation for our entire team to continue delivering exceptional service and unforgettable experiences. We sincerely look forward to welcoming you back for another remarkable stay in the near future. Regards Guest Experience Team

Dear Cherry, Greetings! Thank you very much for taking the time to share such a wonderful review of your stay with us at Pullman Maldives Maamutaa. We are truly delighted to know that you and your 15-month-old baby had a memorable and comfortable experience. Your kind words about our team’s warmth, professionalism, and attentiveness mean a great deal to us, especially knowing that you felt so well taken care of as a family. It is especially rewarding to read your appreciation of our culinary offerings and service. I will be sure to share your heartfelt compliments with our talented chefs and service team, who take great pride in creating delicious meals and a welcoming atmosphere for our guests. A special thank you as well for recognizing Ilyes—he will be thrilled to know that his warm French welcome and support made your arrival so smooth and enjoyable. Thank you once again for your high recommendation and generous feedback. We truly hope to have the pleasure of welcoming you and your family back for another exceptional stay in the future. Warm regards, Vikas Mishra Assistant Front Office Manager

Dear Sabrina, Greetings! Thank you for taking the time to share such a beautiful reflection on your stay at Pullman Maldives Maamutaa. We are truly delighted to read that you felt something special from the moment you arrived and that the warmth, kindness, and genuine smiles of our team made a lasting impression. Your wonderful comments about our culinary journey mean a great deal to us, and we will proudly share your appreciation with our Head Chef, his dedicated team, and especially our pasta chef, who will be thrilled to know their efforts were so memorable. It is also a pleasure to know that your overwater villa offered you those magical, timeless moments—from sunrise to sunset—that make the Maldivian experience so unique. We sincerely appreciate your honest feedback regarding the pricing of extras, which we will certainly take into consideration as part of our continuous efforts to enhance our guest experience. Thank you once again for your kind words and for choosing to stay with us. We truly hope to welcome you back in the future for another unforgettable escape. Warm regards, Vikas Mishra Assistant Front Office Manager Pullman Maldives Maamutaa

Dear Gilles G., Warm greetings from the resort. Thank you very much for taking the time to share such wonderful feedback about your stay with us. We are truly delighted to know that you found your villa on stilts with a pool to be the perfect way to enjoy our idyllic location, and that the comfort of your stay met your expectations. Your kind words about our team mean a great deal to us. It is especially rewarding to hear that the genuine smiles, friendliness, and attentiveness of our colleagues at the Hub Bar, Mélange Restaurant, reception, and housekeeping made your experience memorable. To be ranked among the top three resorts you have visited is a true honor for us. We are particularly grateful for your special mentions of Kasun at the Hub Bar, the Franco-Mauritian Chef at Mélange, his colleague overseeing the live egg and omelet station, and our dedicated room attendant who took care of your villa throughout your three-week stay. Please be assured that your appreciation will be personally shared with them and the entire team, as recognitions like yours are a great source of motivation and pride. It was a pleasure having you with us, and we sincerely hope to welcome you back again in the future for another exceptional stay. With warm regards, Vikas Mishra Assistant Front Office Manager Pullman Maldives

Dear Maurice, Greetings! Thank you very much for taking the time to share your valuable feedback with us. We are truly delighted to know that you found every aspect of your stay perfect, from the excellent facilities to the professionalism and competence of our team across housekeeping, bars, and restaurants. Your kind recognition of the Chef at Mélange Restaurant for his skill, kindness, and availability, as well as your compliments to our baker and pastry chef, are greatly appreciated and will be shared with the culinary team with pride. We also sincerely thank you for your thoughtful suggestion regarding the inclusion of French language menus. Your comment is well noted, and we fully understand the importance of this for our French-speaking guests. Please be assured that your feedback has been shared with the relevant team for consideration as we continue to enhance our guest experience. Thank you once again for your generous feedback and for choosing to stay with us. We truly hope to have the pleasure of welcoming you back for another exceptional experience in the future. Regards Guest Experience Team

Dear Mr. M., Greetings! Thank you for sharing such a fantastic review and for describing your experience with us as “Paradise.” We are truly delighted to know that you enjoyed the charm of our resort, the magnificent accommodations, exceptional dining experiences, and the wide range of activities available. Your kind words about our attentive team and the incredible setting mean a great deal to us and will be shared with the entire team. It was a pleasure having you as our guest, and we sincerely look forward to welcoming you back for another unforgettable stay in paradise. Regards Guest Experience Team

Dear Mr. M., Greetings! Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your balanced comments, as they help us recognize our strengths while also identifying areas where we must improve. We are delighted to know that you had a very good overall experience and that our team made such a positive impression on your stay. Your kind words for our restaurant and bar colleagues, the diving team, the Souq Oven team, and the room service and housekeeping team in Overwater Villa are sincerely appreciated. Your recognition will certainly be shared with the respective teams, as it is a great source of motivation for them. At the same time, please accept our sincere apologies for the shortcomings you encountered. We regret the inconvenience caused by the limited lunch options, the inconsistent housekeeping service during your stay in Beach Villa, and the balcony not being properly maintained. This is certainly not the level of service we strive to provide, and your comments have been addressed with our housekeeping and culinary leadership teams to ensure closer supervision and improved consistency moving forward. We are also very sorry to learn about the discrepancy regarding the Beach Villa with pool allocation and the lack of compensation. We understand how disappointing this must have been, and we regret that this impacted your experience. Your feedback has been reviewed internally to avoid such situations in the future and to ensure clearer communication and service recovery when expectations are not met. Once again, thank you for your valuable feedback and for highlighting the dedication of our team members. We hope to have the opportunity to welcome you back in the future and provide you with a fully seamless and enhanced experience Regards Guest Experience Team

Dear Mr. J., Greetings from Pullman Maldives Maamutaa! Thank you very much for taking the time to share such a beautiful and heartfelt review. We are truly delighted to know that you experienced our resort as a “true piece of paradise on earth and in the ocean.” Your kind words about our attentive and friendly team, overall organization, and the heavenly setting mean a great deal to us. We are especially pleased to hear about your memorable diving experiences with our integrated Dive Center. Your special appreciation for Chait (Chaitanya) has been shared with him, and he will be thrilled to know that his guidance and advice helped make your dives so unique and magical. It is always rewarding for our team to know their passion and dedication have created lasting memories. Thank you as well for recognizing the team at Phat Chameleon Restaurant. Your compliments will certainly motivate them to continue delivering exceptional dining experiences with warmth and care. It was truly our pleasure to host you, and we sincerely hope to welcome you back again for many more magical moments, both above and below the ocean. Regards Guest Experience Team

Dear Marie S., Greetings from Pullman Maldives Maamutaa! Thank you very much for taking the time to share such a thoughtful and detailed review of your recent stay with us. Coming from a fellow hotelier, we truly value your feedback and appreciate the constructive spirit in which it has been shared. We are delighted to know that overall your stay was wonderful and that you enjoyed the warm welcome, royal arrival and departure services, as well as the friendliness and attentiveness of our team. Your kind words for our housekeeping team, activity offerings, meditation and yoga sessions, bicycle service, and the upkeep of the island by our gardeners are sincerely appreciated and will be shared with the respective teams as encouragement. Thank you also for your suggestions regarding the evening turndown service. Your comments on creating a more intimate ambiance through enhanced attention to detail are well noted and have been shared with our housekeeping leadership for review and improvement. We are pleased that the morning touches added to your experience, and we will certainly continue to focus on these small but meaningful details. Regarding the dining experience, we are glad you enjoyed the variety of restaurants and the quality of the cuisine. Your feedback on the dessert selection, especially considering your appreciation for pastries, has been shared with our culinary team for consideration as we continuously refine our offerings. We appreciate your observations about the villa loungers and cushions, and this has been noted for future enhancement to further improve guest comfort. Please accept our sincere apologies for the shortcomings you experienced at the spa. While we are pleased that you found the setting itself magnificent, we regret that certain aspects did not meet your expectations. Your comments regarding the treatment table view, adherence to guest preferences noted on the consultation form, and the post-treatment relaxation experience are taken very seriously and have been shared with our spa management team for immediate review and corrective action. Once again, thank you for your valuable insights and for choosing to stay with us. We are grateful for your feedback, as it helps us continually elevate our guest experience. We very much look forward to welcoming you back and providing you with an even more refined and memorable stay in the future. Regards Guest Experience Team

Dear Annie, Greetings! Thank you very much for sharing your wonderful feedback with us. We are delighted to know that your stay in the Maldives met all your expectations, from the beautiful surroundings and magnificent beach scenery to our high-quality all-inclusive offering with varied cuisine and a full beverage service. It is truly rewarding to hear that everything you were looking for was perfectly in place. We are especially pleased to learn that you rated our cleanliness at 100/100 and found our team to be very attentive to your requests. Your kind appreciation is a great source of motivation for all of us. Thank you as well for recognizing Thiloma at the restaurant for her professionalism and warm service, and Kasun at the HUB Bar for his excellent hospitality. Your compliments have been shared with them and the respective teams, who were truly encouraged by your kind words. We sincerely appreciate your loyalty as an ALL Accor Silver member and thank you for choosing to stay with us. We look forward to welcoming you back again for another exceptional and memorable experience. Warm regards, Guest Experience Team

Dear Sophian, Greetings! Thank you very much for taking the time to share your feedback with us. We are truly delighted to know that you enjoyed a perfect stay and appreciated our fantastic team, the high quality and variety of our food, and the overall atmosphere of the resort. Your kind words about the team’s kindness, politeness, and discretion are especially rewarding and have been shared with them as great encouragement. We are also pleased to hear that you valued our commitment to maintaining a clean and natural environment, with well-kept beaches and minimal use of combustion engines, which aligns closely with our sustainability efforts. At the same time, we regret to learn about the unexpected experience regarding the return transfer charges. We understand how such surprises can be disappointing, and we sincerely apologize for any inconvenience this may have caused. Your feedback has been noted and shared internally so we can further review how this information is communicated more clearly in advance. We truly appreciate your trust in us and are grateful for your intention to return. It would be our absolute pleasure to welcome you and your wife back for another memorable stay in the near future. Regards Guest Experience Team