Dear Mr. Kamel, Thank you for taking the time to share your wonderful feedback following your stay at Mercure Maldives Kooddoo Resort. We are delighted to know that you had an excellent stay and felt warmly welcomed from the moment you arrived. It is especially rewarding to hear that our team's attentiveness made you feel like VIPs throughout your holiday. Your special recognition of Ilsa, Jo-Ann, Kori, and Harkesh means a great deal to us. We shared your kind compliments with them - and they are thrilled to know they helped make your stay so memorable. We are also pleased that you appreciated our sustainability efforts, particularly our commitment to keeping the island and beaches clean. Thank you once again for your perfect rating and your kind recommendation. We truly appreciate your support and look forward to welcoming you back for another unforgettable stay in our island paradise! Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. P., Thank you for your wonderful review and for choosing Mercure Maldives Kooddoo Resort for your holiday. We are delighted to hear that you had an exceptional stay and that everything met your expectations. It is especially rewarding to know that you enjoyed our peaceful location, as well as the diving and snorkeling experiences that make our island such a special destination. We are pleased that you appreciated the seamless airport assistance, your spacious Overwater Villa, and the attentive service provided by our team. Your kind recognition of Poppy and Kori will certainly be shared with them, and we know they will be delighted to hear they contributed to your memorable stay. Thank you also for acknowledging our sustainability initiatives. We are committed to reducing our environmental impact while preserving the natural beauty of the Maldives, and it is encouraging to know that these efforts were noticed and appreciated. We sincerely appreciate your perfect ratings across all aspects of your stay and look forward to welcoming you back to Mercure Maldives Kooddoo Resort for another unforgettable experience. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Chelsy, Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to hear that you had such a beautiful experience with us and that you enjoyed the warm welcome from our team. Your kind words about our attentive staff, comfortable accommodations, and resort facilities mean a great deal to all of us. Creating memorable experiences through genuine hospitality is what we strive for every day, and it is rewarding to know that we succeeded in making your stay special. Thank you once again for choosing Mercure Maldives Kooddoo Resort. We truly appreciate your recommendation and look forward to welcoming you back for another unforgettable stay in paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. S., Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to learn that you had an incredible stay with us and that your week at Mercure Maldives Kooddoo Resort was everything you hoped for. Your kind words about our friendly and attentive team, as well as the quality of our cuisine, are truly appreciated. It is always rewarding to know that our guests leave with such memorable experiences and cherished memories. Thank you once again for choosing to spend your holiday with us. We are honored to have been part of your dream getaway and look forward to welcoming you back for another unforgettable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Johan, Thank you for taking the time to share your feedback following your stay at Mercure Maldives Kooddoo Resort. We are delighted to know that you enjoyed your overall experience, particularly your accommodation, the cleanliness, our breakfast selection, and the service provided by our team. We are especially pleased to hear that Lilith and Youssef contributed positively to your stay, and we will be sure to share your kind words with them. We also appreciate your comment regarding the proximity of the airport. While our location offers the convenience of a quick transfer from Kooddoo Airport to the resort, we understand that guests may have different preferences regarding seclusion and surroundings. Your feedback is valuable and helps us better understand our guests' experiences. Thank you once again for choosing Mercure Maldives Kooddoo Resort. We hope to welcome you back in the future for another memorable stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Marcel, Thank you very much for taking the time to share such a detailed and thoughtful review following your stay at Mercure Maldives Kooddoo Resort. We are truly delighted to know that you had a relaxing and enjoyable experience, and that you appreciated the comfort and privacy of our villas, the beauty of our surroundings, as well as the variety of activities and dining experiences available on the island. Your kind words regarding the quality of our cuisine and the dedication of our team are greatly appreciated. It is especially rewarding to read your recognition of our staff, and we will be very pleased to share your special mention with Chef Sugath and his team. At the same time, we sincerely thank you for your constructive feedback regarding the minor issue encountered during payment, as well as your observations on our sustainability practices. Please rest assured that your comments regarding the housekeeping equipment and labeling materials have been noted and will be carefully reviewed, as we continuously strive to improve and minimize our environmental impact. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another relaxing stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Kevin, Thank you very much for your wonderful feedback about your stay in Mercure Maldives Kooddoo. We are truly delighted to hear that you had a perfect experience and enjoyed your overwater villa with pool, as well as the quality of our restaurant offerings. It is especially rewarding to know that our team contributed to making your stay so memorable. A special thank you for recognizing Pubudu - your kind words will certainly be shared with him and the entire team. We greatly appreciate your recommendation and are thrilled that you chose to stay with us for your holiday. We look forward to welcoming you back to Mercure Maldives Kooddoo Resort for another exceptional stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Olivier, Thank you very much for taking the time to share your detailed feedback following your recent stay in Mercure Maldives Kooddoo. We are truly pleased to know that you had a very enjoyable stay and appreciated the beauty of the resort, the quality of our cuisine, and the service provided by our team. Your recommendation, especially for snorkeling enthusiasts, is greatly valued, and we are delighted that you enjoyed our house reef. It is also rewarding to see your high ratings across cleanliness, team service, and overall experience - this is a great motivation for all of us. At the same time, we appreciate your feedback regarding the Wi-Fi speed. Please rest assured that we are continuously working on improving our connectivity to enhance our guests’ experience. Thank you once again for your kind recommendation. We sincerely hope to have the pleasure of welcoming you back for another memorable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. David, Thank you very much for sharing your wonderful feedback following your recent stay at Mercure Maldives Kooddoo Resort. We are truly delighted to read that you had such a heavenly experience with us and that the beauty of the resort lived up to your expectations. It is especially rewarding to know that you enjoyed your overwater villa and found our team to be attentive and caring throughout your stay. Your kind recognition of Poppy, Ali, and Youssef means a great deal to us - we will be sure to share your compliments with them, as it will certainly motivate them to continue delivering exceptional service. We also appreciate your positive ratings across all aspects of your stay and your willingness to recommend us. It was a pleasure to have you with us, and we hope to welcome you back again soon for another memorable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Virginie, Sunny greetings from Mercure Maldives Kooddoo Resort. Thank you very much for your wonderful review and for awarding us a perfect score following your recent stay. We are truly delighted to read that you had a “marvelous stay” and that you appreciated the welcoming and caring atmosphere of our resort. It is especially rewarding to know that you enjoyed our restaurants, bar, and accommodations - your kind words mean a lot to our entire team. At the same time, we sincerely appreciate your constructive feedback. We regret that the layout of the bathroom did not fully meet your expectations in terms of privacy, and your comments have been noted for our continuous improvement. We are also very thankful for highlighting your concern regarding the sustainability aspect during your diving experience. Please accept our apologies for this oversight. Protecting our marine environment is extremely important to us, and your feedback has been shared with the dive team to reinforce our commitment and ensure such situations are handled more proactively in the future. Thank you once again for your recommendation, and we sincerely hope to have the pleasure of welcoming you back for another memorable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Vicky, Thank you for sharing your detailed feedback following your stay at Mercure Maldives Kooddoo Resort, We are very pleased to read that you had an overall memorable experience and that you enjoyed the beauty of your overwater villa, the magical ocean views, our facilities, and the rich marine life surrounding the island. It is also wonderful to know that the warm welcome from our team, especially Youssef, as well as the breakfast experience contributed positively to your stay. At the same time, we sincerely regret that certain aspects did not fully meet your expectations. Please accept our apologies regarding the situation you experienced with the romantic dinner cancellation. This is certainly not the level of service we aim to deliver, and your comments will be carefully reviewed with the relevant team members. We also appreciate your remarks regarding the cleanliness of the outdoor area of the villa. Your feedback has been shared with our housekeeping team to ensure closer attention to these areas moving forward. Regarding the aircraft noise, as the resort is located close to the domestic airport, a few flights operate daily; however, we understand that this may occasionally affect the peaceful atmosphere expected during a relaxing stay. We also note your feedback about the spa pricing, WiFi speed, and the appearance of the lagoon at certain tides, and we truly appreciate you taking the time to share these observations. Thank you once again for your valuable feedback. While we regret the inconveniences mentioned, we are grateful that you still describe your stay as unforgettable, and we sincerely hope to have the opportunity to welcome you again in the future for an even more seamless experience in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Celine, Thank you very much for sharing such a detailed and heartfelt review of your honeymoon stay at Mercure Maldives Kooddoo Resort. We are truly delighted that you had a wonderful “stay with your feet in the water” and that your special occasion was filled with beautiful memories. It is a pleasure to know that you enjoyed the warm welcome, your overwater villa experience, the romantic beach dinner, and the variety of our buffet. Thank you as well for your kind words about our team, especially Poppy. Your recognition means a great deal to us. We are also grateful that you appreciated our sustainability efforts, from glass bottles to waste reduction initiatives - this commitment is very important to us. We truly value your constructive comments regarding the lunch buffet pricing and beverages, as well as the entertainment program and fitness center. Your feedback helps us improve, and it has been shared with the relevant teams for review. We hope to welcome you back for a next stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Etienne, Sunny greetings from Mercure Maldives Kooddoo Resort! Thank you very much for your wonderful review. We are truly delighted that you enjoyed your beautiful room, our delicious meals, and the warm, attentive service provided by our team. Your kind words mean a great deal to us and motivate us to continue delivering quality experiences to all our guests. It was a pleasure to host you, and we sincerely hope to welcome you back for another memorable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Maureen, Sunny greetings from Mercure Maldives Kooddoo Resort! Thank you so much for your beautiful review. “Unforgettable” is exactly the feeling we hope every guest takes home, and we are truly delighted that your stay was incredible from start to finish. It means a lot to know that you felt everything was thoughtfully designed for your wellbeing and that our team’s kindness made such a positive impression. Your special mention of Poppy is greatly appreciated - she will be so happy to hear that her warm smile and attention to your preferences made a difference during your stay. We sincerely hope to welcome you back for another unforgettable escape in our island paradise. Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Nicolas, Thank you very much for your exceptional review and for sharing such a detailed reflection of your stay in Mercure Maldives Kooddoo. We are truly delighted that your experience was everything you hoped for. It is wonderful to hear that villa was perfectly located for you, especially being so close to the reef for snorkeling. Having the ocean view, your private pool, and access to the tennis court all come together to create that ideal island escape, and we are so pleased you enjoyed every moment. Your kind words about our team mean a great deal. We are proud to know that our staff’s friendliness and smiles made a lasting impression. A special thank you for recognizing Youcef for his support and assistance with translation - we will be sure to share your appreciation with him personally. We are also grateful for your comments regarding our clinic doctor. While we always hope our guests never need medical attention during their stay, it is reassuring to know you felt cared for by a kind and competent professional when needed. Describing your holiday as a “dreamlike experience” is the highest compliment we could receive. Thank you again for choosing to stay with us. We hope to welcome you back to our island paradise for another unforgettable escape. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Nicolas, Sunny greetings from Mercure Maldives Kooddoo Resort. Thank you very much for your wonderful review. We are truly delighted to know that your stay was an unforgettable experience in an extraordinary setting. Your kind words about our professional and attentive team mean a great deal to us. We will proudly share your compliments with Poppy and Anna, who will be so pleased to know that their smiles, patience and attentiveness helped make your stay so enjoyable. We also appreciate your high ratings across all areas of your experience. It was a pleasure to welcome you, and we sincerely hope to host you again for another exceptional escape in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Aurelie M. L., Thank you for taking the time to share such detailed feedback following your stay at Mercure Maldives Kooddoo Resort. We truly appreciate your honesty and are grateful that you highlighted the positive aspects of your experience, especially our team’s service, the quality of the food, breakfast, cleanliness, and our sustainability initiatives. At the same time, we sincerely regret that your stay was marked by several inconveniences that affected your overall impression. Please accept our apologies for the initial allocation of a villa not matching your booked category, as well as for the inconvenience caused by the general power outage and the subsequent transfer to another hotel. Your comments regarding the bar experience, the scope of the all-inclusive offering, service levels have been carefully noted. These points are being shared with our management and relevant departments as part of our continuous improvement efforts, including guest communication, arrival experience, and product consistency. We hope that you will consider giving us another opportunity in the future, so we may provide you with the seamless and relaxing experience you were originally looking forward to. As the festive season comes to a close, we would also like to extend our warmest wishes to you for a joyful Christmas and a happy, healthy, and prosperous New Year. Thank you once again for your valuable feedback, and we wish you all the very best. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Jenily, Warm greetings from Mercure Maldives Kooddoo. Thank you very much for sharing such a wonderful review of your honeymoon stay with us. We are truly delighted to know that your time at Mercure Kooddoo was a superb and memorable experience. It is a pleasure to hear how much you enjoyed the unique and exotic atmosphere of the resort, the incredible marine life visible from your room, and the snorkeling experience with sharks, rays, and colorful fish. We are also very happy that our team’s kindness, attentiveness, and warm smiles made you feel well cared for throughout your stay. Your compliments on the variety and quality of the food, as well as your husband’s relaxing 90-minute massage in such an idyllic setting, mean a great deal to us. Knowing that everything contributed to your comfort and happiness during such a special occasion truly motivates our team. We would be absolutely delighted to welcome you back in the future for another unforgettable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. T., Thank you for taking the time to share your feedback. We are truly sorry to learn about the incident you experienced during your stay and fully understand how this injury affected your holiday. This is certainly not the experience we wish for our guests. We sincerely regret that the condition of the water access ladder caused you to slip. While our ladders are regularly cleaned and top bars fitted with a non-slip, sanded coating, the natural marine environment can still affect their surface, making them occasionally slippery due to sea conditions. For this reason, all guests are informed upon arrival about precautionary measures when entering the lagoon. At the same time, our engineering and management teams are actively reviewing and implementing further improvements to enhance safety and minimize this risk as much as possible. We would also like to thank you for your kind comments regarding our team and the quality of our restaurant, which will be shared with them. Regarding your observation of the barge in the lagoon, we would like to clarify that this equipment is a specialized beach restoration pump used to prevent coastal erosion and to improve beach access for our guests. It was temporary used to restore sand level and designated to protect the marine ecosystem, and plays an important role in maintaining the long-term health and condition of the island. We truly hope to have the opportunity to welcome you back in the future and restore your confidence by providing the level of experience you were entitled to expect at Mercure Maldives Kooddoo Resort. Kind regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort