Mercure Maldives Kooddoo Resort 4 étoiles

Dear Ms. Vicky, Thank you for sharing your detailed feedback following your stay at Mercure Maldives Kooddoo Resort, We are very pleased to read that you had an overall memorable experience and that you enjoyed the beauty of your overwater villa, the magical ocean views, our facilities, and the rich marine life surrounding the island. It is also wonderful to know that the warm welcome from our team, especially Youssef, as well as the breakfast experience contributed positively to your stay. At the same time, we sincerely regret that certain aspects did not fully meet your expectations. Please accept our apologies regarding the situation you experienced with the romantic dinner cancellation. This is certainly not the level of service we aim to deliver, and your comments will be carefully reviewed with the relevant team members. We also appreciate your remarks regarding the cleanliness of the outdoor area of the villa. Your feedback has been shared with our housekeeping team to ensure closer attention to these areas moving forward. Regarding the aircraft noise, as the resort is located close to the domestic airport, a few flights operate daily; however, we understand that this may occasionally affect the peaceful atmosphere expected during a relaxing stay. We also note your feedback about the spa pricing, WiFi speed, and the appearance of the lagoon at certain tides, and we truly appreciate you taking the time to share these observations. Thank you once again for your valuable feedback. While we regret the inconveniences mentioned, we are grateful that you still describe your stay as unforgettable, and we sincerely hope to have the opportunity to welcome you again in the future for an even more seamless experience in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Celine, Thank you very much for sharing such a detailed and heartfelt review of your honeymoon stay at Mercure Maldives Kooddoo Resort. We are truly delighted that you had a wonderful “stay with your feet in the water” and that your special occasion was filled with beautiful memories. It is a pleasure to know that you enjoyed the warm welcome, your overwater villa experience, the romantic beach dinner, and the variety of our buffet. Thank you as well for your kind words about our team, especially Poppy. Your recognition means a great deal to us. We are also grateful that you appreciated our sustainability efforts, from glass bottles to waste reduction initiatives - this commitment is very important to us. We truly value your constructive comments regarding the lunch buffet pricing and beverages, as well as the entertainment program and fitness center. Your feedback helps us improve, and it has been shared with the relevant teams for review. We hope to welcome you back for a next stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Etienne, Sunny greetings from Mercure Maldives Kooddoo Resort! Thank you very much for your wonderful review. We are truly delighted that you enjoyed your beautiful room, our delicious meals, and the warm, attentive service provided by our team. Your kind words mean a great deal to us and motivate us to continue delivering quality experiences to all our guests. It was a pleasure to host you, and we sincerely hope to welcome you back for another memorable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Maureen, Sunny greetings from Mercure Maldives Kooddoo Resort! Thank you so much for your beautiful review. “Unforgettable” is exactly the feeling we hope every guest takes home, and we are truly delighted that your stay was incredible from start to finish. It means a lot to know that you felt everything was thoughtfully designed for your wellbeing and that our team’s kindness made such a positive impression. Your special mention of Poppy is greatly appreciated - she will be so happy to hear that her warm smile and attention to your preferences made a difference during your stay. We sincerely hope to welcome you back for another unforgettable escape in our island paradise. Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Nicolas, Thank you very much for your exceptional review and for sharing such a detailed reflection of your stay in Mercure Maldives Kooddoo. We are truly delighted that your experience was everything you hoped for. It is wonderful to hear that villa was perfectly located for you, especially being so close to the reef for snorkeling. Having the ocean view, your private pool, and access to the tennis court all come together to create that ideal island escape, and we are so pleased you enjoyed every moment. Your kind words about our team mean a great deal. We are proud to know that our staff’s friendliness and smiles made a lasting impression. A special thank you for recognizing Youcef for his support and assistance with translation - we will be sure to share your appreciation with him personally. We are also grateful for your comments regarding our clinic doctor. While we always hope our guests never need medical attention during their stay, it is reassuring to know you felt cared for by a kind and competent professional when needed. Describing your holiday as a “dreamlike experience” is the highest compliment we could receive. Thank you again for choosing to stay with us. We hope to welcome you back to our island paradise for another unforgettable escape. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort