Pullman Maldives Maamutaa, All-Inclusive Resort 5 stars

Dear Ms. T., Greetings! Thank you very much for sharing your wonderful feedback following your recent stay with us. We are truly delighted to know that you had the best time and that your Ocean Villa exceeded your expectations. It is always a pleasure to hear when our guests enjoy the natural beauty surrounding us — especially the incredible marine life, from turtles and stingrays to black tip sharks and the vibrant reef fish. These moments often become the most cherished memories of a Maldives escape. Your kind words about our friendly team and the quality and generosity of the food mean a great deal to us. We will be sure to share your appreciation with the entire team, as such encouragement motivates us to continue delivering exceptional experiences. It was an absolute pleasure to have you with us, and we truly hope to welcome you back again for another unforgettable stay. Regards Guest Experience Team

Dear Jane, Greetings! Thank you for taking the time to share your detailed feedback with us. We are truly pleased to know that you found the rooms beautiful and comfortable, and that you appreciated the natural beauty of our island. Your kind words regarding these aspects are sincerely appreciated. However, we are deeply concerned to learn that the service did not meet your expectations. As this was your sixth visit to the Maldives, we fully understand that you have experienced the exceptional hospitality the destination is known for, and it is truly disappointing to know that we did not deliver that same standard during your stay. Please accept our sincere apologies for the shortcomings you encountered in our public areas, dining experience, and most importantly, in the level of service provided. This is certainly not reflective of the standards we strive to uphold. Your comments will be shared with our leadership team for immediate review and corrective action, particularly focusing on service consistency and guest engagement. Constructive feedback such as yours is invaluable, as it allows us to identify gaps and improve. We genuinely regret that your experience has led you to feel you would not return. We hope you may consider giving us another opportunity in the future to restore your faith in our hospitality and provide the exceptional experience you rightfully expect when visiting the Maldives. Regards Guest Experience Team

Dear Ms. C., Greetings! Thank you very much for taking the time to share your detailed feedback following your stay with us. Firstly, please accept our sincere apologies for the inconvenience you experienced upon arrival. We truly regret that the initial room allocated did not meet the five-star standards that you rightfully expected and that this caused stress during your first night with us. This is certainly not the first impression we strive to create for our guests. We are, however, relieved to know that the concerns were addressed promptly the following day and that the alternative accommodation provided was more in line with your expectations. Your comments regarding the condition of the furnishings, cleanliness, and the maintenance issue with the bifold doors have been shared with our Housekeeping and Engineering teams for immediate review and corrective action to ensure this does not reoccur. It is heartening to read your kind words about our team members, especially our Room Manager and the two Food & Beverage Managers. We will be delighted to pass on your appreciation to them and to the wider team, who consistently strive to deliver warm and attentive service. While we regret that your arrival experience fell short, we sincerely hope that the overall hospitality and care extended by our team left you with positive memories of your stay. We would truly value the opportunity to welcome you back in the future and provide you with the seamless five-star experience you deserve from the very beginning. Warm regards, Vikas Mishra Guest Experience Team

Dear Ms. R., Warm greetings from Pullman Maldives Maamutaa Resort. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are truly pleased to know that you had an overall relaxed and peaceful experience and that you particularly enjoyed dining at Phat Chameleon and Souq Oven. Your kind words about these outlets are sincerely appreciated. At the same time, we regret to learn about your disappointment regarding the restaurant operations during your stay. On the occasions of Valentine’s Day and Chinese New Year, we organized special themed dinners at our Melange Restaurant, while Souq Oven, our Pan-Mediterranean restaurant, was also operational. These events were curated to enhance the festive atmosphere and provide a unique culinary experience for our guests. However, we fully understand your concern regarding the limited choice on those evenings and your expectation of having access to all restaurants as part of the all-inclusive offering. We sincerely apologize if this was not clearly communicated prior to or during your stay, as transparent information from the beginning would certainly have helped manage expectations better. Your feedback has been shared with the team to ensure clearer communication of special event arrangements in the future. We are also very sorry for the delay in responding to your private dining request for your wedding anniversary. This was certainly not the level of attentiveness we aim to provide, especially for such a special occasion. Please accept our sincere apologies for the oversight and the inconvenience caused. We have addressed this internally to ensure more prompt follow-up on special requests moving forward. We truly value your constructive feedback, as it helps us improve our service and guest experience. It would be our pleasure to welcome you back in the future and provide you with the seamless and exceptional dining experience you were expecting. Warm regards, Vikas Mishra Guest Experience Team Pullman Maldives Maamutaa Resort

Dear Diego, Greetings! Thank you for your truly heartwarming feedback following your anniversary celebration at our Resort. We are absolutely delighted to know that your 15th wedding anniversary was filled with such memorable and meaningful moments — from the villa experiences to the special touches prepared for you. It brings us immense joy to hear that you felt genuinely recognized and valued as an ALL Gold member. Most especially, your kind words about Shanti mean the world to us. We couldn’t agree more — her warmth, dedication, and heartfelt hospitality truly reflect the spirit of what we strive to deliver every day. Your appreciation will certainly be shared with her and the entire team. Thank you once again for choosing to celebrate such a milestone with us. We look forward to welcoming you back for many more beautiful celebrations ahead. Regards Guest Experience Team