Pullman Maldives Maamutaa, All-Inclusive Resort 5 stars

Dear Mr. D., Warm greetings from Pullman Maldives Maamutaa! Thank you very much for taking the time to share your wonderful feedback with us. We are truly delighted to know that your stay was one of the most relaxing holidays you have ever experienced. It is wonderful to hear that you enjoyed the comfort and spaciousness of your villa, as well as the incredible marine life visible throughout the day and night. We are also pleased that our beautiful beaches and warm crystal-clear waters added to the memorable experience. Your kind compliments regarding our friendly and helpful Heartists are greatly appreciated. Knowing that our team contributed positively to your stay means a great deal to us. We are equally happy to hear that you enjoyed the variety of our restaurants and that the dining experiences met your expectations. Thank you once again for choosing us for your holiday and for being a valued ALL – Accor Classic member. It was our pleasure to host you, and we sincerely look forward to welcoming you back for another relaxing island escape in the future. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. M., Warm greetings from Pullman Maldives Maamutaa! Thank you very much for sharing your wonderful feedback with us. We are truly delighted to read that your stay was “the most amazing island stay” you have experienced, and it is especially rewarding to know that our team members—Ani, Hakeem, and Abu—made such a memorable impression. Your kind words will certainly be shared with them, as they are a great source of motivation. At the same time, please allow me to sincerely thank you for your loyalty as a valued ALL – Accor Gold member. Your continued trust in us is greatly appreciated. With regard to your comments on the room rate, kindly note that our pricing is dynamic in nature and may vary based on market fluctuations, demand, and availability across different booking platforms. We understand how this may be perceived and truly appreciate your understanding in this regard. Regarding the welcome amenities, may I kindly request you to confirm whether the amenities placed in your villa, including those arranged for the children, did not meet your expectations. Our team had carefully prepared these prior to your arrival, and your clarification will greatly assist us in reviewing this further. In terms of the room upgrade, please allow me to share that upgrades are extended subject to availability and in line with the ALL benefits grid. During your stay, the next available category was the Aqua Villa, which is one of the most sought-after categories in the resort with only two units available, and unfortunately, it was fully occupied at the time. We would have been more than happy to extend an upgrade had availability permitted, and we truly hope for your understanding on this matter. Lastly, we sincerely hope that you are recovering well and feeling much better. It would be our pleasure to welcome you back again for another exceptional island experience in the near future. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. L., Warm greetings from Pullman Maldives Maamutaa! Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to learn that your experience did not meet your expectations, particularly upon arrival, and we sincerely appreciate you bringing these concerns to our attention. Please allow us to clarify that our lunch service timings were revised to 12:30 hrs to 14:30 hrs, with the intention of offering greater flexibility for arriving guests. We fully understand how tiring a long journey can be, and we deeply regret that this situation added to your frustration upon arrival. This is certainly not the first impression we wish to create. Please be assured that your feedback has been shared with the team, and we are reinforcing the importance of placing guest comfort and care above all else, especially during arrival moments. Regarding the bicycles, these are included in selected stay packages and villa categories, while for others they are available at an additional charge. We truly appreciate your perspective and understand the comparison you have shared. We will continue to review how we communicate inclusions more clearly to ensure better transparency and avoid any inconvenience. With respect to restaurant reservations, our à la carte outlets are designed with limited seating to provide a more personalized and elevated dining experience. While this enhances exclusivity, we regret that availability did not meet your expectations during your stay. Your feedback regarding pre-arrival communication and reservation flexibility has been carefully noted and will be reviewed by the team. We are also concerned to hear your comments regarding service consistency. While it is encouraging to know that some of our Heartists left a positive impression, it is equally important for us to address the areas where we fell short. Please rest assured that your feedback has been shared with the relevant teams for immediate attention and improvement. We sincerely regret that your experience did not reflect the level of hospitality we strive to deliver. Your feedback is invaluable in helping us improve, and we genuinely hope you may consider giving us another opportunity in the future to provide you with a more seamless and positive experience. Warm regards, Manashi Priya Borah Guest Experience Manager Warm regards, Manashi Priya Borah

Dear Mr. C., Warm greetings from Pullman Maldives Maamutaa! Thank you very much for sharing your wonderful feedback. We are truly delighted to know that you found our island incredibly beautiful and that your stay with us met your expectations of relaxation, exceptional dining, and high-standard accommodation. It is especially rewarding to hear your kind words about our team. Your special mention of the Souq Oven waiters has been shared with them, and they are thrilled to know they made such a positive impression on your experience. Thank you once again for choosing us and for being a valued Accor Classic member. It would be our absolute pleasure to welcome you back for another relaxing escape in the near future. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. R., Warm greetings from Pullman Maldives Maamutta! Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you appreciated our location and found the resort to be clean and well maintained. At the same time, we sincerely regret that certain aspects of your experience did not meet expectations. Your comments regarding the limited variety, breakfast experience, and service efficiency are well noted. We understand how important it is to deliver the basics flawlessly, and we apologize for the inconvenience caused, particularly the delays and overall coordination during your breakfast. We also appreciate your professional perspective on the design and materials. Please be assured that we are actively working with our team to improve efficiency and consistency, ensuring a smoother and more enjoyable experience for our guests moving forward. Thank you once again for your constructive feedback. We do hope to have the opportunity to welcome you back and provide you with a more seamless and satisfying stay in the future. Warm regards, Manashi Priya Borah Guest Experience Manager