Mercure Maldives Kooddoo Resort 4 stars

Dear Ms. Tara, Thank you very much for your fantastic review and for your kind recommendation. We are truly delighted to know that you had such a great holiday in Mercure Maldives Kooddoo and that everything felt perfect during your stay. It is wonderful to hear that you enjoyed the buffet selections each day and found the resort professionally run. Your special mention of Poppy and Jo-Anne means a great deal - we will proudly share your kind words with them. They will be thrilled to know their impeccable service and warm smiles made such a positive impact on your experience. We also sincerely appreciate your constructive feedback regarding the rooms and TV facilities. While we are pleased that you found the accommodation clean and comfortable, your comments about updating the televisions to allow streaming are well noted and will be taken into consideration as we continue to enhance our guest experience. It is also very rewarding to know that our sustainability efforts are recognized and valued. We truly hope to have the pleasure of welcoming you back again in our island paradise for another relaxing escape. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. H., Thank you so much for your outstanding review and for returning to stay with us again. It truly means the world to us to know that this year in Mercure Maldives Kooddoo was even better than the last. We are delighted that you enjoyed the fantastic location, incredible food, and perfect snorkeling once again. It is especially heartwarming to hear that your wife’s birthday celebration was memorable and that the welcome experience made such a positive impression. Creating those special moments is exactly what we strive for. A huge thank you for recognizing Khan, Poppy, Deepak, myself, and of course our Shifa from Alita! We will proudly share your kind words with them all. They will be absolutely thrilled to know they made your stay so special. We are also pleased that the WhatsApp communication worked well for you and that you appreciated the smooth airport transfer arrangement. Thank you as well for your understanding regarding the minor safe issue - we’re glad it was resolved quickly. Your comments about our sustainability efforts and reef protection are greatly appreciated, as is your support for maintaining our adults-only concept. It was truly a pleasure welcoming you back, and we very much look forward to seeing you again for another exceptional stay in our island paradise. Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Lynne, Thank you for taking the time to share such detailed and honest feedback. We are truly sorry that your experience, particularly following the closure of Mercure Maldives Kooddoo, fell so far short of what you had rightfully expected and deserved. We are sincerely grateful for your kind words regarding the food, service, and our team at Kooddoo. Your recognition of Damil, Gilbert, and the pool bar team has been shared with them, and they were genuinely proud to be mentioned. It makes us especially regretful that an otherwise memorable stay was overshadowed by the disruption that followed. We fully understand how distressing and disappointing the relocation experience was for you. The lack of clarity, the administrative challenges between the two resorts, and the villa moves understandably caused frustration and anxiety, and for this we offer our heartfelt apologies. This is certainly not the seamless, transparent, and guest-centric experience we strive to deliver, particularly to our valued ALL members. Please be assured that your feedback has been taken very seriously and has been shared with our senior management team. We are reviewing our procedures around guest communication, documentation, and inter-resort coordination to ensure that such situations are handled with far greater care, clarity, and sensitivity. We deeply regret the impact this had on your holiday and appreciate you bringing these matters to our attention. Thank you once again for your candid feedback. We truly hope there may be an opportunity in the future to restore your confidence in our services. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. S., Thank you for taking the time to share your detailed feedback. We are truly sorry to read about the distress and disappointment you experienced during what should have been a very special honeymoon journey. The resort closure on 7 January was the result of an unforeseen and critical operational failure, and we fully recognize that the disruption, relocation process, and loss of valuable holiday time had a significant impact on your overall experience. We sincerely regret the stress and frustration this caused, particularly given the importance of your occasion. Your concerns were taken very seriously and were escalated to the Accor Guest Relations team. Following a thorough review, the resort extended an offer which we understand was accepted. With this, the matter was formally closed with a resolution deemed satisfactory. While this does not undo the disappointment you experienced, please be assured that your feedback has contributed to internal reviews and corrective actions - particularly in relation to crisis communication, inter-resort coordination, and guest care during exceptional circumstances. Thank you again for taking the time to share your experience. We genuinely regret that we were unable to deliver the honeymoon experience you had envisioned and hope to have the opportunity to welcome you back soon for more enjoyable escape in our island paradise. Kind regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Hannah, We are truly sorry that your experience was so upsetting. The relocation was a necessary measure taken for safety reasons, which is always our top priority, and the decision had to be made promptly to ensure the well-being of all guests. To ensure continuity and comfort, the relocation was arranged to a five-star resort, with the intention of maintaining a high level of stay despite the unforeseen situation. We understand how disappointing it must have been to be moved to a different resort than initially expected, especially during what should have been a relaxing holiday. Please be assured that any documentation requested at departure was part of standard procedural requirements related to the relocation, never intended to cause distress or pressure. Your feedback has been noted carefully, particularly regarding communication and the manner in which the situation was handled. This is being reviewed internally to ensure our approach remains respectful, clear, and supportive, even in challenging circumstances. Thank you for sharing your experience with us. Kind regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort