Mercure Maldives Kooddoo Resort 4 stars

Dear Ms. E., Thank you very much for sharing your lovely feedback following your recent stay in Mercure Maldives Kooddoo. We are delighted to hear that you had an amazing holiday and enjoyed our beautiful location and the comfort of your villa. Your kind words about our team and overall experience truly mean a lot to us. At the same time, we appreciate your valuable suggestions. Your feedback regarding more à la carte dining options has been noted and will be shared with our team for consideration. We also take note of your comments about communication with Ilsa, and we will certainly work on improving clarity and consistency in this area. Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back for another memorable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Robyn, Thank you very much for your wonderful feedback about your stay in Mercure Maldives Kooddoo. We are truly delighted to know that you had such an enjoyable stay with us and that all aspects of your experience - from arrival to departure - met your expectations. Your kind comment about our team means a lot, and we will be sure to share your appreciation with everyone. It was a pleasure having you with us, and we hope to welcome you back again soon for another great stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Esther, Warm greetings from Mercure Maldives Kooddoo Resort, Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that your trip was overall a brilliant one and that you enjoyed the breathtaking surroundings, as well as the friendly and professional service from our team. At the same time, we truly appreciate you highlighting the areas where we can improve. Please accept our sincere apologies for the inconvenience caused during your arrival, particularly regarding the communication around luggage handling. Your feedback has been shared with our team to ensure clearer and more seamless coordination moving forward. We also regret the issue you experienced with the decking and thank you for bringing this to our attention. Please rest assured that this has been addressed with our team to ensure the comfort and safety of our guests. Regarding the WiFi speed, we understand how important a stable connection is and are continuously working on improvements to enhance the overall experience. On a positive note, we are very pleased that you enjoyed our breakfast selection and recognized our sustainability efforts, which are an important focus for us. Thank you once again for your valuable feedback and recommendation. We truly hope to have the pleasure of welcoming you back for an even more seamless and enjoyable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Lynette, Warm greetings from Mercure Maldives Kooddoo Resort, Thank you very much for your lovely review and for sharing your experience with us. We are truly delighted to know that you had a wonderful holiday and enjoyed your overwater accommodation, especially being close to the reef and witnessing those beautiful sunsets. It is also a pleasure to hear that our culinary offerings and team made such a positive impression on your stay. Your kind words regarding the cleanliness of your villa are greatly appreciated, and we will be sure to share your compliments with our housekeeping team, who take great pride in creating a comfortable and welcoming environment for our guests. We are equally grateful for your recognition of our chefs - they will be thrilled to know their efforts contributed to your experience. Thank you once again for your recommendation and for choosing to stay with us. We truly hope to welcome you back for another memorable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Richard, Warm greetings from Mercure Maldives Kooddoo Resort, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you found our team generally helpful and that you had an overall enjoyable stay. At the same time, we sincerely appreciate your constructive comments, which highlight important areas where we need to improve. Please accept our apologies for the inconsistencies you experienced in the restaurant service, particularly during times when supervision was less visible. Your observations regarding table clearing, attentiveness, and bar service have been noted and will be addressed with the team to ensure a more proactive and seamless experience for our guests. We also regret the delays at the airport with luggage handling and any inconvenience caused. Additionally, your feedback regarding WiFi speed and food quality has been shared with the respective teams for review and improvement, as we continuously strive to enhance both variety and overall dining standards. Most importantly, we would like to address your comment regarding access from the overwater villas to the sea. Please note that all guests are informed that the ladders can naturally become slippery due to algae formation and the natural salinity of the ocean. While our team conducts regular cleaning and maintenance, we do advise guests to exercise caution when entering the water for their own safety. Your feedback is appreciated, and we will continue to reinforce both our maintenance routines and guest communication on this matter. Thank you once again for your valuable feedback. It helps us to improve and deliver a better experience. We do hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enhanced stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort