Mercure Maldives Kooddoo Resort 4 stars

Dear Ms. Wendy, Thank you for taking the time to share your wonderful feedback and for awarding us a perfect rating. We are delighted to hear that you had such an enjoyable stay and that our team was able to assist you smoothly with your villa change. It is wonderful to know that you were happy with your Overwater Pool Villa and enjoyed the varied dinners each evening. We also greatly appreciate your kind ratings for our team, dining experiences, sustainability initiatives, and resort facilities. Your recognition means a great deal to all of us and motivates us to continue delivering memorable experiences for our guests. Thank you once again for choosing Mercure Maldives Kooddoo Resort. We hope to have the pleasure of welcoming you back to our island paradise for another unforgettable holiday. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Caroline, Thank you for taking the time to share your wonderful feedback and for awarding us a perfect rating. We are delighted to know that you enjoyed our intimate island setting, excellent service, delicious dining experiences, and the snorkeling trips organized by our Dive Centre. It is especially rewarding to hear that every member of our team contributed to making your stay memorable and that you appreciated our sustainability initiatives. Your kind recommendation means a great deal to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back to Mercure Maldives Kooddoo Resort for another unforgettable stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Muhammet, Thank you for taking the time to share your feedback. We are sorry to learn that your experience regarding the refund process left you dissatisfied. We would like to clarify that your refund has already been processed by the resort in accordance with our financial procedures and regulations. As you requested to receive the refund in cash, we consulted with our Finance team; however, this was unfortunately not possible. Refunds can only be processed using the same payment method that was originally used for the transaction. Throughout the process, our team explained this to you on several occasions using a translator to ensure there was no language barrier. We also informed you that, while we processed the refund request immediately from our side, the time required for the funds to reach your account depends on the banking process and may take up to a few weeks. As requested, we also provided you with written confirmation by email that the refund had been initiated. At this stage, the refund is being processed through the banking system, and we kindly recommend contacting your bank directly for any updates regarding the status of the transaction. We regret that, despite our team's efforts to assist you and provide the requested documentation, your overall impression of our service was affected. Nevertheless, we appreciate your feedback and hope the refund reaches your account very soon. Kind regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Leza, Thank you for your fantastic review and for choosing Mercure Maldives Kooddoo Resort for your holiday. We are delighted to know that your stay was everything you hoped for and that our friendly and attentive team helped make your experience so memorable. It is especially wonderful to hear that your overwater villa was a dream come true and that you would recommend our Sunset Villas for the ultimate Maldivian experience. Your kind recommendation means a great deal to all of us. We truly appreciate your support and look forward to welcoming you back for another unforgettable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Bogdan, Thank you for taking the time to share your wonderful feedback following your stay at Mercure Maldives Kooddoo Resort. We are truly delighted to know that you had such an enjoyable experience and that you found our team friendly, professional, and welcoming. It is especially rewarding to hear that you considered us one of the best resorts you have stayed in and that you found our resort to offer excellent value for money. We are also pleased that you enjoyed our culinary offerings, accommodation, cleanliness, and our commitment to sustainability. Your kind recognition of our entire team means a great deal to us, and we will be sure to share your compliments with everyone. Thank you as well for your feedback regarding the WiFi accessibility. We appreciate your comments and will continue working on improvements to enhance the guest experience. Thank you once again for your perfect rating and recommendation. We look forward to welcoming you back for another memorable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort