Mercure Maldives Kooddoo Resort 4 stars

Dear Mr. Gordon, Thank you very much for your wonderful review about your stay in Me3rcure Maldives Koodoo. We are truly delighted to hear that you had such an enjoyable stay and that our team took great care of you from the moment of your arrival. Your kind words describing our resort as “four star with five star service” mean a great deal to us. A special thank you for recognizing Manvi - she will be very pleased to know she made a positive impact on your experience. At the same time, we sincerely apologize for the inconvenience you experienced with the Wi-Fi connection in your villa, including the impact on the TV. Your feedback has been shared with our technical team for further review and improvement. Thank you once again for your valuable feedback and for your loyalty as a Platinum member. We truly hope to have the pleasure of welcoming you back to our island paradise for an even more seamless stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Ellen, Thank you very much for your wonderful review and for choosing to return to Mercure Maldives Kooddoo Resort for your second stay. We are truly delighted to know that your experience with us continues to be peaceful and memorable from arrival to departure. It is especially rewarding to hear that you appreciated the smooth transfer arrangements, the comfort of your villa, and the beautiful, tranquil surroundings of the resort. Your kind words about our housekeeping team and the thoughtful touches in your room are greatly appreciated. We are also pleased that you enjoyed the dining experiences, the relaxing atmosphere by the pool, the evening DJ sessions, and your time at the spa. It means a lot to us that our team’s personalized and friendly service made a positive impression, and we will be sure to share your feedback with everyone. Thank you once again for your continued trust and support. We truly look forward to welcoming you back to our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. O., Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your departure experience did not meet your expectations, and we regret the inconvenience caused. Following a thorough review with our team, we would like to clarify that all standard information regarding luggage collection and flight procedures was provided correctly. As per airport protocol, boarding typically begins 30 minutes prior to the flight time, and guests are escorted for departure accordingly before to ensure a smooth and timely process. Additionally, check-in opens 2 hours prior to departure; therefore, for your 09:00 flight, luggage and passports were collected at around 07:00 to facilitate check-in procedures. We understand that the situation at the airport with security check request caused frustration. Kindly note that the request to reopen your luggage for security check was in line with aviation security regulations, as items such as laptops must be inspected and replaced to hand bag in the presence of the owner. This is a standard airport safety requirement beyond the resort’s control. We also take note of your comments regarding Wi-Fi connectivity and our sustainability efforts. Please rest assured that your feedback has been shared with the relevant teams for review and improvement. While our investigation indicates that procedures were followed correctly and no similar concerns were reported by other guests, we sincerely regret that this situation impacted your experience. Thank you once again for your valuable feedback, and we truly hope to have the opportunity to welcome you back to Mercure Maldives Kooddoo Resort to have chance to restore your confidence in our services. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Andrew, Thank you very much for your wonderful review following your stay in Mercure Maldives Kooddoo. We are truly delighted to hear that your stay with us was such a sublime and memorable experience from start to finish. It is especially rewarding to know that our team went above and beyond to accommodate your needs and that you found the entire journey, including transfers, smooth and relaxing. Your kind words about our culinary offerings and hospitality mean a great deal to us. We are also very pleased to hear that you enjoyed your private dinner experience - Ali will be especially happy to receive your recognition, along with Poppy and Desta. Thank you once again for your thoughtful feedback and recommendation. We sincerely hope to have the pleasure of welcoming you back for another unforgettable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Hailee, Thank you very much for taking the time to share such a detailed review of your recent stay in Mercure Maldives Kooddoo. We are truly delighted to know that you enjoyed the magical setting of the island, our beautiful house reef, and the overall atmosphere of the resort. It is wonderful to hear that you appreciated the adults-only concept, the all-inclusive offering, and especially the warm service provided by our team. Your kind recognition of Ida, Alex and the SPA team, Jo-Ann, myself, and Eduard is sincerely appreciated and will be shared with all. At the same time, we are very sorry to learn about the inconveniences you experienced. Please accept our apologies regarding the limited availability of water sports activities and the dolphin cruise. We fully understand your disappointment, and your feedback regarding offering more scheduling options is well noted and will be reviewed with the team to improve availability and planning. We are also truly concerned to hear about your experience with your host, particularly in regard to communication, attentiveness, and the handling of your departure arrangements. This does not reflect the level of service we strive to provide. Please rest assured that this matter has been addressed internally, with a strong focus on improving communication, accuracy of guest information, and maintaining the privacy and confidentiality of all guest details. Additional monitoring and training measures are being implemented to ensure such situations are not repeated. Your feedback regarding earlier communication of flight details is also highly appreciated. Kindly note that confirmed domestic travel arrangements are typically received one day prior to departure, as part of the standard operational procedures in the destination. We do understand that earlier communication can provide greater comfort, and we will certainly take your feedback into consideration to improve how we share preliminary information where possible. Despite these challenges, we are very pleased to know that you still had an amazing overall experience and that you would return - this truly means a lot to us. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back for an even more seamless and memorable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort