Dear Ms. Paula, Thank you very much for your wonderful review and for choosing Mercure Maldives Kooddoo Resort to celebrate such a special milestone as your 50th birthday. We are absolutely delighted to hear that you had an amazing time and that the beauty of the resort, together with the warmth and helpfulness of our team, made your celebration truly memorable. It is especially rewarding to know that you found the entire experience incredible and that there was nothing you would change about your stay. Your kind words about our team are sincerely appreciated. We will be delighted to share your wonderful feedback with all our colleagues, as knowing that their genuine care and hospitality contributed to such a positive experience is a great motivation for everyone. Thank you also for your generous recommendation. It was our pleasure to be part of your birthday celebration, and we hope to have the privilege of welcoming you back to Mercure Maldives Kooddoo for many more memorable moments in the future. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Kym, Thank you so much for your wonderful feedback and for giving us a perfect score. We are absolutely delighted to know that you had such an amazing experience with us and enjoyed the breathtaking beauty of Kooddoo. It is especially heartwarming to hear your kind words about our team. We will certainly share your appreciation with Anastasia, Ida, Naveen, Rachita, Pubudu, Kunal and Kasun, as well as the wider team. Your recognition will mean a great deal to all of us. We also truly appreciate your thoughtful suggestion regarding ocean clean-up during snorkeling and diving. It is wonderful to see guests taking such a genuine interest in protecting our marine environment. Your idea of providing collection bags and suitable tongs is a valuable one, and we will certainly share it with our team for consideration. Thank you once again for choosing Mercure Maldives Kooddoo and for being part of our sustainability efforts during your stay. We hope to welcome you back soon for another unforgettable island escape. Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Lauren, Thank you very much for your wonderful feedback and for awarding Mercure Maldives Kooddoo a perfect score. We are delighted to know that you enjoyed our beautiful location, comfortable resort, and the facilities and amenities provided during your stay. It is especially heartening to hear your kind words about our team. We will certainly share your appreciation with Sandeep, Ida, and our bar and restaurant colleagues. Recognition such as yours is a great motivation for the entire team. Thank you once again for choosing Mercure Maldives Kooddoo. We are truly pleased to have been part of your Maldivian getaway and look forward to welcoming you back for another memorable stay in the future. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Robert, Thank you very much for your wonderful rating and for describing Mercure Maldives Kooddoo as a “brilliant location” with “wonderful people.” We are truly delighted to know that you enjoyed your stay with us. It is fantastic to hear that you found the resort a perfect spot for a longer stay and enjoyed our amazing snorkeling, fantastic food and, most importantly, the warm hospitality of our team. Your perfect scores across every aspect of your experience are a tremendous compliment and a wonderful encouragement to our entire team. We are especially pleased that we were able to make your time on our island so enjoyable and memorable. Thank you once again for choosing Mercure Maldives Kooddoo. We sincerely hope to welcome you back for another relaxing and unforgettable island escape. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Caroline, Thank you for sharing your feedback with us. We are pleased to know that you enjoyed the comfort of your villa, our beautiful surroundings and the warm and welcoming service provided by our team. We are sorry that your departure experience did not meet your expectations. We understand that a long waiting time for a connecting flight is not comfortable, particularly after an enjoyable holiday. The timing and arrangement of the connecting flights are determined by the airline and are unfortunately outside the resort’s control. From our side, we have already contacted the airline to request more convenient connecting flight options for our future guests, with the aim of minimising unnecessarily long waiting times wherever possible. Regarding the airport lounge, the eligibility and applicable conditions are determined by the airline based on the actual connecting flight schedule. As the waiting time on your departure was below the required duration for complimentary lounge access, the lounge was offered at an additional charge by the airline. We regret that the different parties involved were unable to provide you with a clearer and more consistent explanation regarding the lounge arrangements. We always aim to assist our guests as much as possible and to liaise with the airline on matters relating to their transfers, although the final flight schedules and airline services remain outside our control. Thank you once again for your kind comments about our team and for highlighting the areas where we can improve the guest experience. We hope that the beautiful surroundings, comfortable villa and warm service will remain positive memories of your stay with us. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Angela, Thank you very much for your wonderful rating and for describing Mercure Maldives Kooddoo as a paradise. We are delighted to know that you enjoyed our beautiful resort, fantastic location and, most importantly, the great service provided by our team. We are especially grateful for your kind recognition of Sandeep and Ida. We will be very pleased to share your appreciation with them, as such feedback is a wonderful encouragement to our Heartists. Thank you also for your helpful suggestion regarding additional hooks or a clothes hoist for drying wet clothes. We appreciate you bringing this to our attention and will share it with the relevant team for consideration as we continue looking for small improvements that can make our guests' stays even more comfortable. It is wonderful to see that you would recommend us 10/10 and that you enjoyed our sustainability initiatives and overall experience. Thank you once again for choosing Mercure Maldives Kooddoo, and we hope to welcome you back to our island paradise in the future. Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Christopher, Thank you very much for sharing your detailed feedback and for your excellent rating. We are delighted to know that you found your accommodation excellent, our facilities above fantastic, and our team exceptional. It is wonderful to hear that you enjoyed the quality and variety of our food, although we are genuinely sorry that the temperature of some of the dishes did not meet your expectations. We fully understand your disappointment, particularly when the rest of your experience was so positive. Your comments have been noted and will be shared with our Culinary and Food & Beverage teams for further attention. We also appreciate your feedback regarding the Wi-Fi requiring reconnection after your devices were shut down, and we will ask our IT team to review this aspect of the service. We are especially pleased that you recognized the team's awareness of our environment and local conservation efforts. Your kind words about our Heartists, and your comment that you could not single out just one team member because they were all excellent, are truly meaningful to us. Thank you once again for choosing Mercure Maldives Kooddoo and for your kind recommendation. We hope to have the pleasure of welcoming you back and delivering an experience that is flawless in every detail. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Artur, Thank you very much for your excellent rating and for sharing your feedback with us. We are delighted to know that you enjoyed your stay, particularly our food and the warm, attentive service provided by our team. We are especially pleased that you enjoyed your experience at our Italian restaurant, Alita, and that you found both the cuisine and the team there outstanding. We will certainly share your kind words with them. Thank you also for highlighting the blue lighting along the walkways. We understand your comment regarding the ambience in the evenings and appreciate you bringing this to our attention. We are pleased to share that new LED lights have already been ordered, and we are currently awaiting their delivery. We hope this improvement will create a more pleasant and comfortable atmosphere for our guests in the evenings. Thank you once again for your valuable feedback and for saying that you would happily return. We very much look forward to welcoming you back to Mercure Maldives Kooddoo and making your next stay even more enjoyable. Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Andrew, Thank you very much for your fantastic rating and for such an enthusiastic review. We are absolutely delighted to hear that your stay at Mercure Maldives Kooddoo was the best resort holiday you have ever had. It is wonderful to know that you felt so well looked after and enjoyed our food, accommodation and, most importantly, the service from our team. Your words that “everything was sensational” and that you “loved every minute” are a tremendous compliment and a wonderful motivation for all our Heartists. We are especially pleased that you found the entire team fantastic. We will certainly share your kind recognition with our colleagues, who will be delighted to know that their efforts helped make your holiday so memorable. Thank you once again for choosing Mercure Maldives Kooddoo and for your perfect recommendation. We sincerely hope to welcome you back to our island paradise for another memorable holiday. Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Glen, Thank you very much for your exceptional rating and for sharing such heartfelt feedback about your stay at Mercure Maldives Kooddoo. We are truly delighted to hear that from the moment you arrived in Malé, you felt so well looked after and that the entire experience was brilliant. Knowing that you have travelled extensively around the world and consider this your best ever holiday is an extraordinary compliment to our entire team. It is wonderful to hear that you enjoyed the professionalism and friendliness of our Heartists, as well as the variety and quality of our food. We are equally pleased that you loved our sublime location and found your accommodation excellent. Your kind words are a tremendous encouragement to the whole team, and we will certainly share your appreciation with them. Thank you once again for choosing Mercure Maldives Kooddoo and for giving us the opportunity to be part of such a memorable holiday. We sincerely hope to welcome you back to our island paradise for another amazing experience. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Lauren, Thank you very much for your wonderful rating and for describing your stay as an amazing holiday. We are delighted to know that you enjoyed the peaceful and beautiful surroundings of Mercure Maldives Kooddoo and found our team welcoming and superb. It is especially heartwarming to hear that your room was everything you expected and that you were pleased with the service throughout your stay. We are also very grateful for your special recognition of Ali, Manvi, Poppy, Dimal, Shifa and Jilani. We will be delighted to share your kind words with each of them, as such appreciation is a wonderful motivation for our team. Thank you once again for choosing Mercure Maldives Kooddoo and for your perfect rating and recommendation. We hope to have the pleasure of welcoming you back to our quiet island paradise for another fantastic holiday. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Melissa, Thank you very much for your wonderful rating and for sharing your positive feedback about your stay at Mercure Maldives Kooddoo Resort. We are delighted to know that you enjoyed our beautiful location, convenient proximity to the airport and, especially, the snorkeling experience. It is also wonderful to hear that our team made such a positive impression and that you found our colleagues so warm and welcoming. We truly appreciate your feedback across the different aspects of your stay, including your comments on the breakfast selection, accommodation and overall experience. Your feedback is valuable to us and helps us identify opportunities to further enhance the guest experience. Thank you once again for recommending us. It was a pleasure having you with us, and we hope to welcome you back to Mercure Maldives Kooddoo for another memorable tropical island escape. Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Diane, Thank you for sharing your detailed feedback and for your wonderful 90/100 rating. We are delighted to know that you enjoyed our beautiful setting, exceptional snorkeling right at our doorstep, and the warm and efficient service provided by our team. We are also pleased that the early check-in and late check-out enhanced your stay and that you found your accommodation and facilities clean and comfortable. We sincerely appreciate your comments regarding our dining arrangements. We understand how the limited dining options and restaurant seating, particularly in the evenings, may have been disappointing. Your feedback is valuable, and we are continuously reviewing our outlet operations to ensure they best meet our guests’ expectations. We also apologize for the confusion regarding the lunchtime availability of the restaurant. We acknowledge that the information displayed on some of our resort cards and other communication materials was not aligned with the current operating schedule. We are reviewing and updating these materials to ensure our guests receive clear and consistent information about restaurant operating hours. We are pleased, however, that our team was able to accommodate your request on the day. Thank you once again for bringing these points to our attention. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Mercure Maldives Kooddoo for an even more enjoyable experience. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. F., Thank you sincerely for your wonderful review and for recommending Mercure Maldives Kooddoo Resort. It is a pleasure to know that you truly enjoyed every moment of your stay and found the experience relaxing and unforgettable. We are delighted that Shubham and Poppy made such a positive impression through their attentive and caring service. We will be sure to share your kind words with them. We are equally pleased that Jilani’s care and introduction to Maldivian arts and crafts, as well as Santosh’s garden tour and coconut experience, added special local touches to your holiday. It is wonderful to hear that your diving experience with the Suvadiva team was a highlight, and we will certainly pass your appreciation to Will for making your dives engaging, enjoyable and memorable. We are also thrilled that you enjoyed your spa experience and found the therapists’ guidance useful even beyond your stay. Your kind words about our food, coral reef and the exceptional care of our team mean a great deal to us. We also appreciate your feedback regarding the Wi-Fi connection speed, and we will share this with our team as we continue working to improve the guest experience. Thank you once again for choosing Mercure Maldives Kooddoo. We hope to have the pleasure of welcoming you back to our island paradise for another truly memorable stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. B., Thank you very much for your wonderful rating and for your beautiful words about Mercure Maldives Kooddoo Resort. We are delighted that you enjoyed our adults-only island retreat and found your accommodation gorgeous, comfortable and exceptionally well maintained. It is wonderful to know that you would recommend us to others and that your overall experience, from arrival through to departure, met your expectations. Your kind words are a great encouragement to our entire team. We also appreciate your feedback regarding the Wi-Fi connection speed. We understand how important a reliable connection can be, and we will share your comments with our team as we continue looking for ways to improve this aspect of the guest experience. Thank you once again for choosing Mercure Maldives Kooddoo and for recommending us. We hope to have the pleasure of welcoming you back to paradise for another unforgettable escape. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Robert, Thank you for sharing your wonderful feedback following your stay with us. We are delighted to know that you found your experience very friendly and relaxing, and that our team made such a positive impression on you. It is particularly pleasing to see your excellent ratings for our team, breakfast, and departure experience, as well as your appreciation of our sustainability efforts. Your kind words are a great encouragement to the entire team. We are, however, sorry to learn about the discomfort caused by the mattress. Please accept our sincere apologies, and rest assured that your feedback has been shared with our team for review and appropriate follow-up. Thank you once again for choosing Mercure Maldives Kooddoo Resort. We hope to have the pleasure of welcoming you back to our island paradise for even more relaxing stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Peter, Thank you very much for sharing your wonderful feedback following your stay at Mercure Maldives Kooddoo Resort. We are delighted to know that you had an excellent experience and enjoyed our beautiful surroundings, accommodation, cleanliness and breakfast. It is especially rewarding to hear that our team's attentive and helpful service made your stay even more enjoyable. A special thank you for recognising William from our Watersports team, as well as our talented towel artist who taught you how to create towel animals! We will be sure to share your kind words with them and the entire team. Thank you once again for recommending us so highly. It was a pleasure to have you with us, and we sincerely hope to welcome you back to our little paradise in the Maldives for another memorable stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. R., Thank you very much for taking the time to share your thoughtful feedback with us. We are delighted to know that you enjoyed your accommodation, the cleanliness of the resort, breakfast, and especially the care and attention of our team. It is also wonderful to hear that our restaurant and bar colleagues took the time to explain the inclusions and advise you before any additional charges were incurred. We are, however, truly sorry that some of the changes to our packages affected your experience, particularly as you were returning to Mercure Maldives Kooddoo Resort after your previous stay with us in 2023. We completely understand that, as a returning guest, you may have expected a similar experience, and we regret that some of the package inclusions were not clear enough. Our meal plans and packages are regularly reviewed and updated, and the latest inclusions are shared with our travel partners. While we offer different options across our meal plans, including additional choices for guests who wish to enhance their selection, we are sorry that this was not communicated clearly enough to you and caused disappointment during your stay. We also appreciate your understanding that packages may occasionally be revised to remain competitive, while our intention is always to maintain the quality and overall experience we offer to our guests. Most importantly, we sincerely appreciate you taking the time to share your concerns with us. Your feedback is important to us, and we will take it on board to improve how we communicate these details to our guests. Thank you again for recognising our team despite your concerns. We truly value your return to Kooddoo and are sorry that this visit did not leave you with the same positive impression as your previous stay. We sincerely hope you will give us another opportunity to welcome you back and create the memorable experience you were hoping for. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. F., Thank you very much for sharing your wonderful feedback following your stay at Mercure Maldives Kooddoo Resort. We are delighted to know that you had an extremely satisfying and relaxing holiday and that you enjoyed our facilities, food, privacy and, most importantly, the warm and friendly service from our team. It is especially wonderful to hear your kind mention of Anastasia from Front Office, Kasun from the Bar, and our chefs and restaurant teams. We will be sure to share your appreciation with them, as recognition from our guests is a great encouragement to the team. We also sincerely appreciate your observation regarding plastic waste around the jetty area. We understand how this can affect the overall impression of our beautiful island environment, and your comment has been noted for our team to review and address wherever possible. Thank you once again for your valuable feedback and for recommending Mercure Maldives Kooddoo Resort. We hope to have the pleasure of welcoming you back for another wonderful and relaxing island escape. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort