Mercure Maldives Kooddoo Resort 4 stars

The food and service at Kooddoo was personal and exceptional. The resort was everything we had wanted, and then it closed. Our dream holiday became a nightmare experience. Sent to a busy resort that was noisy, full of children, with views of Male city, no house reef, and anything but the paradise island resort we had booked. Shisha pipes and loud Arabic music was hardly the authentic Maldivian experience we paid for. Our various discounts and included activities on our package were not honoured at SO/Maldives, and everything was considerably more expensive than Kooddoo. Admin issues between the two resorts caused us more anxiety and aggravation, including a sudden further villa move - downgrading us to a beach villa. We lost around a day of our holiday due to all the changes and packing/unpacking multiple times. We are submitting an official complaint to Accor and will be seeking redress for this dreadful experience.

Dear Accor Customer Care Team, I am writing to formally escalate a serious complaint regarding our honeymoon stay at Mercure Kooddoo Maldives, which has resulted in a significant loss of time, services, and overall travel experience. This trip was contracted and paid for through a travel agency as a honeymoon itinerary, scheduled from 2 January to 9 January 2026, consisting of 3 nights in a Beach Villa and 4 nights in a Sunset Water Pool Villa at Mercure Kooddoo. On 7 January 2026 at approximately 13:30, we were informed by Mercure Kooddoo that due to a generator failure, power supply was no longer possible and normal accommodation could not continue. We were instructed to pack by 15:30 and were effectively forced to relocate to SO/ Maldives, under the explanation that it was a comparable or upgraded arrangement. As a result of this relocation and the delays involved: • We were unable to properly use approximately 2.5 days of our 4-night Sunset Water Pool Villa stay, which was the core value of our booking. • We could not use any all-inclusive services at Mercure, and late check-out at SO/ Maldives was also denied. • Due to repeated delays and lack of coordination between the two resorts, snorkeling and other activities could not be enjoyed at all. As of 19:20 local Maldives time on 7 January, we were still waiting at the domestic airport for our luggage, having effectively lost the entire day without being able to enjoy any services or activities. This chain of issues would not have occurred had we remained at Mercure. Furthermore, during the relocation process itself, we were required to take a Maldives domestic flight. Less than 10 minutes before boarding, Mercure staff presented us with a compensation-related document and demanded our signature. Under extreme time pressure, with no opportunity for explanation or review and with our onward transfer at risk, we had no realistic choice but to sign. Despite the circumstances under which this signature was obtained, we have since been informed that Mercure considers the compensation matter “closed” based on this document. We strongly believe that a document signed under such conditions cannot be regarded as a voluntary or informed final settlement. In addition, we were explicitly informed by a Mercure representative (Abby) that house reef snorkeling not conducted at Mercure due to the power issue would be arranged after our relocation. However, SO/ Maldives refused to proceed, citing the need for confirmation from Mercure. To this moment, both resorts continue to defer responsibility to each other, resulting in no activity being provided at all, despite the fact that we only had one remaining full day to potentially enjoy any experience. This situation has resulted in the loss of approximately 2.5 days of our honeymoon—including time at Mercure, the day of relocation, and the following morning—without any meaningful experience. This is not merely an inconvenience but a substantial failure to deliver the services promised. We wish to be clear that offers such as a more expensive resort, room changes, or sunset views do not constitute compensation in this context. Checking in late in the evening renders such features meaningless, and we had originally booked a sunset-facing villa at Mercure. Moreover, we deliberately chose Mercure because we did not want an artificial island resort. Maldives is not a destination that one can simply “visit again.” We therefore request clear, concrete, and meaningful compensation, rather than symbolic gestures. Based on the above, we formally request that Accor Head Office independently review this case and address the following: 1. Compensation for the loss of approximately 2.5 days of our honeymoon itinerary due to hotel-side issues 2. Compensation for snorkeling and other activities that were promised but never provided 3. Compensation for time loss caused by forced relocation and domestic flight transfer 4. Additional compensation or remedial measures reflecting the irreversible damage to a once-in-a-lifetime honeymoon experience We respectfully request a formal response from Accor Head Office, including a clear compensation scope and a defined response timeline. We ask that this matter not be treated as a simple service inconvenience, but as a serious failure affecting a contracted honeymoon experience.

We were moved to the Pullman which is not an 18 plus resort. We were promised a different place but then changed at the last minute and the staff were so awful to us they made me cry at reception when we were leaving because they were trying to force us to sign something we didn’t want to sign. Horrible experience and it completely ruined my holiday

My wife and l spent our 25 th wedding anniversary. We had an incredible experience overall. Thanks all.Thinking of coming back in few years time to celebrate and experience more.

⭐⭐⭐⭐⭐ Hotel Review Our stay at the hotel was absolutely wonderful, and first of all we would like to highlight the exceptionally high level of service. From the very beginning, everything was perfectly organized: we were met at the airport, escorted to the lodge, and after arriving on the island, we were once again warmly and professionally welcomed. Despite temporary technical issues with electricity at the hotel, the team handled the situation in an outstanding way — we were accommodated in a nearby five-star hotel, where we enjoyed the same beautiful room with a private pool as originally booked. This was a true demonstration of care and professionalism. There was only one minor point we would like to mention. On one of the days, due to strong winds and a storm, breakfast was served according to the regular schedule, and we were not informed about this in advance. I contacted our personal manager to ask whether breakfast hours would be extended, but the response came rather late, and by the time we arrived, breakfast had already ended. However, the restaurant staff showed great flexibility and professionalism — they still found a way to serve us, which completely resolved the situation. We would also like to highlight the wonderful New Year’s Eve celebration: an amazing atmosphere, a beautiful fireworks display, and a truly royal dinner — everything was organized to the highest standard. We really loved our room, and choosing a category with a private pool was absolutely the right decision. Being able to swim at any time made our stay even more relaxing and special. In addition, the check-out process was perfectly organized. Our luggage was collected directly from our room, professionally handled, and prepared for our flight. The entire departure process was smooth, comfortable, and carried out at the highest possible level. In conclusion, we can sincerely say that we highly recommend this hotel, especially for couples looking for a peaceful, comfortable, and romantic getaway. Thank you to the entire hotel team for your dedication, care, and outstanding hospitality.