Dear Mr. V., Thank you very much for sharing your wonderful feedback and for your kind recommendation of Mercure Maldives Kooddoo. We are delighted to know that you enjoyed your stay with us, particularly the beautiful food, cleanliness of your accommodation, and the warm and accommodating service provided by our team. It is especially lovely to hear that you enjoyed the surprise room decorations - we are always happy to create special moments for our guests. We are also pleased that you enjoyed your dining experiences at Alita and Vista, as well as the other facilities throughout the resort. At the same time, we appreciate you sharing your comments regarding the Dive Centre experience and will certainly take your feedback into consideration as we continue to improve our service. Regarding your journey to Kooddoo, we understand that the domestic flight experience may feel long and less comfortable, and we appreciate your understanding that the onboard facilities are operated by the airline. Thank you once again for your recommendation and for being a valued ALL Accor member. We hope to have the pleasure of welcoming you back to our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Megan, Thank you very much for your wonderful review and for giving us such a fantastic rating. We are absolutely delighted to know that your experience at Mercure Maldives Kooddoo was exceptional in every way, and that you enjoyed our food, service, accommodation, and overall experience. Your kind words are a wonderful recognition of the dedication and care our team puts into creating memorable holidays for our guests. We also appreciate your feedback regarding the WiFi speed. We understand how important a reliable and fast connection can be during your stay, and your comments have been noted for our ongoing improvement efforts. Thank you once again for recommending us. We look forward to welcoming you back for another exceptional stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. L., Thank you very much for sharing your feedback about your stay in Mercure Maldives Kooddoo. We are pleased to know that, despite your short overnight stay, you had an overall enjoyable experience at Mercure Maldives Kooddoo. We are glad that our team and accommodation contributed to a pleasant stay. We also appreciate your feedback regarding the Wi-Fi connection speed. Your comments are valuable to us, and we will share them with the relevant team as we continue to look for ways to improve our guests’ experience. We hope to have the opportunity to welcome you back to our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Geoffrey, Thank you very much for taking the time to share your wonderful feedback following your stay at Mercure Maldives Kooddoo Resort. We are delighted to know that you had a very enjoyable and hassle-free holiday and that everything was taken care of seamlessly. It is especially pleasing to hear that you were satisfied with your arrival, accommodation, cleanliness, breakfast, and departure experience. Your kind feedback is a great encouragement to our entire team, and we truly appreciate your recommendation and your continued trust as an ALL Accor member. We hope to have the pleasure of welcoming you back to Kooddoo for another relaxing and memorable stay in the future. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Scott, Warm greetings from Mercure Maldives Kooddoo! Thank you very much for your wonderful review and for sharing your kind feedback following your stay with us. We are delighted to know that you enjoyed your holiday and felt well looked after from the moment you arrived until your departure. It is especially heartwarming to hear your appreciation for our team. Your special mention of Shubham, Poppy, and Thiloma is greatly appreciated, and we will certainly share your kind words with them. We are sure they will be delighted to know that their care and service contributed to making your stay memorable. We are also pleased that you enjoyed your accommodation and found it clean and comfortable, as well as our beautiful island surroundings and breakfast selection. Thank you as well for highlighting the Wi-Fi coverage and connection speed. We understand how important reliable connectivity can be, and we appreciate your feedback regarding the patchy coverage and variations in speed. Your comments will be shared with the relevant team as we continue to look for opportunities to improve the guest experience. Thank you once again for choosing Mercure Maldives Kooddoo and for recommending us to others. We hope to have the pleasure of welcoming you back to our island paradise for another memorable holiday. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Jeffrey, Warm greetings from Mercure Maldives Kooddoo! Thank you so much for your wonderful review and for describing your stay as fabulous, polished, friendly, and supremely comfortable. It is truly a pleasure to know that from your arrival at Kooddoo Airport through to your departure, our team helped make your holiday seamless, relaxing, and enjoyable. We are especially grateful for your kind recognition of Ilsa, Poppy, and Thiloma. It is wonderful to hear that Ilsa's professionalism, knowledge, and thoughtful assistance made such a positive impression, while the warm smiles and attentive service from Poppy and Thiloma added to your memories. We will certainly share your lovely comments with them. We are also delighted that you enjoyed your Overwater Villa and found it comfortable, well appointed, and spotlessly clean. Your wonderful feedback about the dining experiences at Alita and Vista, the poolside bar, and the excellent selection of food and beverages is greatly appreciated. We will also be sure to pass on your special mention to our breakfast chef whose smile welcomed you each morning! Thank you once again for your kind words, generous recommendation, and appreciation of our team. We are delighted that you are already looking forward to a return visit, and we very much hope to welcome you back to Mercure Maldives Kooddoo for another memorable island escape. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Doreen, Warm greetings from Mercure Maldives Kooddoo! Thank you very much for your wonderful review and for sharing your kind feedback with us. We are delighted to know that you enjoyed our beautiful location and that our friendly team helped make your stay so enjoyable. It is especially heartwarming to hear that you felt well cared for throughout your visit and that our entire team made such a positive impression. Your lovely comment that everyone was fantastic will certainly be shared with our colleagues as encouragement. Thank you once again for choosing Mercure Maldives Kooddoo and for your generous recommendation. We hope to have the pleasure of welcoming you back to our island paradise for another memorable stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Anne, Warm greetings from Mercure Maldives Kooddoo! Thank you so much for your wonderful review and for sharing such lovely feedback about your stay with us. We are absolutely delighted to hear that you had an amazing holiday and enjoyed your beautiful Beach Pool Villa, as well as the cleanliness and comfort it offered. It is especially heartwarming to know that our team made you feel so welcome and well looked after. We will be sure to share your kind words with Poppy and Manvi - they will be thrilled to know that their care and hospitality contributed to your memorable stay. Your recommendation means a great deal to us, and we are delighted to hear that you are already looking forward to returning. We truly cannot wait to welcome you back to Mercure Maldives Kooddoo for another wonderful island escape! Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. R., Warm greetings from Mercure Maldives Kooddoo! Thank you so much for your fantastic review and for describing your stay as a “5 star experience.” We are absolutely delighted to know that you enjoyed your time with us and that our spectacular island views added to your experience. A special thank you for recognizing Ilsa and Poppy. We are thrilled to hear that they made your stay special from the very beginning until the end. Your kind words will certainly be shared with them, and we know they will be very happy to receive such wonderful recognition. It was a pleasure having you with us, and we truly appreciate your perfect recommendation. We hope to have the pleasure of welcoming you back to Mercure Maldives Kooddoo for another memorable island escape. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. P., Warm greetings from Mercure Maldives Kooddoo! Thank you so much for your truly wonderful review. We are delighted that, after such a long and challenging 23-hour journey, our team was able to make you feel welcomed, cared for, and truly special from the moment you arrived. It is fantastic to hear how much you enjoyed your Overwater Villa and the incredible marine life surrounding it. Sharks, rays, and schools of colorful fish right around your villa certainly make for some unforgettable Maldivian memories! We are especially grateful for your kind recognition of Poppy, Shifa, Kasun and Pubudu, as well as your lovely comment about the entire team. We will be delighted to share your appreciation with them. Thank you also for highlighting our sustainability initiatives, from our self-sufficient gardens and energy-saving efforts to serving drinking water in glass bottles. We are pleased that these initiatives were noticed and appreciated during your stay. And of course, we are thrilled that you enjoyed the food and dining experiences across both restaurants, as well as the Beach Bar, room service, pool, and everything else that made your stay special. Your wonderful feedback means a great deal to our entire team. We hope to have the pleasure of welcoming you back to Mercure Maldives Kooddoo for another unforgettable island escape. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Alison, Warm greetings from Mercure Maldives Kooddoo! Thank you very much for your beautiful review and for sharing such wonderful memories of your stay with us. We are delighted to know that you enjoyed our resort, the All-Inclusive experience, and the incredible house reef and its snorkeling opportunities. We love hearing that everything felt like a postcard and that your holiday will remain a special memory for you. A very special thank you for mentioning Poppy and Thiloma at Alita. We are thrilled to know that they made you feel so special and welcome. Your kind recognition will certainly be shared with them and the wider team. We also truly appreciate your feedback regarding the Wi-Fi speed and connection. Your comments are valuable and will help us continue looking for ways to improve the guest experience. Thank you once again for choosing Mercure Maldives Kooddoo and for your kind recommendation. We hope to have the pleasure of welcoming you back to our little island paradise for another unforgettable holiday. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. P., Warm greetings from Mercure Maldives Kooddoo! Thank you very much for sharing your wonderful feedback following your stay with us. We are delighted to know that you had such a positive experience and that you enjoyed our beautiful location, facilities, and the warm hospitality of our team. It is especially rewarding to hear that our colleagues were welcoming and extremely helpful throughout your stay. Your kind words will certainly be shared with the team as encouragement. We also appreciate your feedback regarding the ease of access and Wi-Fi, as these comments help us identify areas where we can continue to improve. Thank you once again for choosing Mercure Maldives Kooddoo. It was a pleasure to have you with us, and we sincerely hope to welcome you back to our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Antonia, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our beautiful surroundings, delicious food, and the service provided by our team. Your kind recognition of Poppy and Thiloma from Alita is especially appreciated, and we will be very happy to share your compliments with them. At the same time, we sincerely apologize for the unpleasant issue you experienced with the bathroom in your villa and, in particular, for the time taken to attend to it. We fully understand how concerning and uncomfortable this situation must have been, especially when the initial intervention did not fully resolve the issue and a second report was required. Please be assured that your feedback has been shared with our Engineering and Operations teams for review and follow-up, as we continuously work to improve both our response time and the effectiveness of our maintenance assistance. We truly appreciate your patience and understanding, and we are grateful that despite this inconvenience, you were able to enjoy many positive aspects of your stay. We hope to have the pleasure of welcoming you back to Mercure Maldives Kooddoo for a smoother and more relaxing experience. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Sophie, Thank you from the bottom of our hearts for your truly beautiful words and for awarding us a perfect score. It means so much to know that your experiences at Mercure Maldives Kooddoo have become something that stays with you, and that you continue to return to our little island paradise. There is no greater compliment than welcoming back guests who feel a genuine connection with Kooddoo. We are especially delighted to hear your kind words about Lilith. We will be sure to share your recognition with her, as we know how much it means to our team to hear that their care and dedication have made a difference. Your appreciation will certainly make her day. Thank you once again for your continued trust and loyalty. We look forward to welcoming you back for many more memorable stays and creating even more moments for you to cherish. With warmest regards from the Maldives, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. G., Thank you very much for your wonderful feedback and for giving us a perfect rating. We are delighted to know that you had such a relaxing and enjoyable holiday with us. It is lovely to hear that you enjoyed your overwater villa and that the surprise birthday arrangement made your arrival extra special. We are also very pleased that our entire team, from management and hospitality to the bar, spa, and housekeeping teams, made you feel so well cared for. Your kind words will certainly be shared with everyone. We are especially grateful for your appreciation of our sustainability initiatives, including the flexibility around housekeeping and towel changes, as well as our commitment to supporting the local community. It is wonderful to know that these efforts added meaning to your experience. Thank you once again for choosing Mercure Maldives Kooddoo Resort and for your kind recommendation. We hope to have the pleasure of welcoming you back to our little island paradise in the future. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Gail, Thank you very much for sharing your wonderful feedback following your stay with us. We are delighted to know that you had such a relaxing and comfortable experience at Mercure Maldives Kooddoo Resort. It is especially lovely to hear your kind words about our team and their attentive service, as well as your enjoyment of the amazing snorkelling. We truly appreciate your recommendation and your loyalty as an ALL Accor member. It was our pleasure to have you with us, and we hope to welcome you back to our paradise island for another relaxing island escape in the future. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Amelia, Thank you so much for your incredible review and for describing your stay as an “Absolute Paradise.” We are truly delighted to hear that you had the best holiday and experience you have ever had. It means so much to know that you enjoyed every aspect of your stay, from our beautiful surroundings and accommodation to the food, facilities and, most importantly, the genuine care of our team. Your wonderful comments are a tremendous encouragement to everyone at Mercure Maldives Kooddoo. We will be delighted to share your special recognition with Manvi, Shifa, Jilani, Sandeep, Kasun our Dive Team and all other Heartists. Your kind words about Poppy, Manvi and Shifa at Alita are particularly appreciated. Knowing that they went above and beyond each day to make your experience special is exactly the kind of service we strive to deliver. We are also thrilled that you enjoyed both Alita and Vista, our bars, spa, pool and other facilities, and that our sustainability initiatives made such a positive impression. Thank you once again for your wonderful words and for allowing our team to be part of such a memorable holiday. We truly hope your next visit to the Maldives brings you back to Mercure Maldives Kooddoo, where we would be delighted to welcome you again. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Michele, Thank you very much for sharing your wonderful feedback and for rating your overall experience so highly. We are delighted to know that you enjoyed our beautiful location, resort, food and, most importantly, the warm and attentive service provided by our team. We also appreciate your feedback regarding the Wi-Fi connection and ease of access. Your comments are valuable to us, and we will share them with the relevant teams as we continue looking for ways to improve the guest experience. Thank you once again for choosing Mercure Maldives Kooddoo. We hope to have the pleasure of welcoming you back to our island paradise for another memorable stay. Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Paula, Thank you very much for your wonderful review and for choosing Mercure Maldives Kooddoo Resort to celebrate such a special milestone as your 50th birthday. We are absolutely delighted to hear that you had an amazing time and that the beauty of the resort, together with the warmth and helpfulness of our team, made your celebration truly memorable. It is especially rewarding to know that you found the entire experience incredible and that there was nothing you would change about your stay. Your kind words about our team are sincerely appreciated. We will be delighted to share your wonderful feedback with all our colleagues, as knowing that their genuine care and hospitality contributed to such a positive experience is a great motivation for everyone. Thank you also for your generous recommendation. It was our pleasure to be part of your birthday celebration, and we hope to have the privilege of welcoming you back to Mercure Maldives Kooddoo for many more memorable moments in the future. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort