Dear Ms. F., Thank you sincerely for your wonderful review and for recommending Mercure Maldives Kooddoo Resort. It is a pleasure to know that you truly enjoyed every moment of your stay and found the experience relaxing and unforgettable. We are delighted that Shubham and Poppy made such a positive impression through their attentive and caring service. We will be sure to share your kind words with them. We are equally pleased that Jilani’s care and introduction to Maldivian arts and crafts, as well as Santosh’s garden tour and coconut experience, added special local touches to your holiday. It is wonderful to hear that your diving experience with the Suvadiva team was a highlight, and we will certainly pass your appreciation to Will for making your dives engaging, enjoyable and memorable. We are also thrilled that you enjoyed your spa experience and found the therapists’ guidance useful even beyond your stay. Your kind words about our food, coral reef and the exceptional care of our team mean a great deal to us. We also appreciate your feedback regarding the Wi-Fi connection speed, and we will share this with our team as we continue working to improve the guest experience. Thank you once again for choosing Mercure Maldives Kooddoo. We hope to have the pleasure of welcoming you back to our island paradise for another truly memorable stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. B., Thank you very much for your wonderful rating and for your beautiful words about Mercure Maldives Kooddoo Resort. We are delighted that you enjoyed our adults-only island retreat and found your accommodation gorgeous, comfortable and exceptionally well maintained. It is wonderful to know that you would recommend us to others and that your overall experience, from arrival through to departure, met your expectations. Your kind words are a great encouragement to our entire team. We also appreciate your feedback regarding the Wi-Fi connection speed. We understand how important a reliable connection can be, and we will share your comments with our team as we continue looking for ways to improve this aspect of the guest experience. Thank you once again for choosing Mercure Maldives Kooddoo and for recommending us. We hope to have the pleasure of welcoming you back to paradise for another unforgettable escape. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Robert, Thank you for sharing your wonderful feedback following your stay with us. We are delighted to know that you found your experience very friendly and relaxing, and that our team made such a positive impression on you. It is particularly pleasing to see your excellent ratings for our team, breakfast, and departure experience, as well as your appreciation of our sustainability efforts. Your kind words are a great encouragement to the entire team. We are, however, sorry to learn about the discomfort caused by the mattress. Please accept our sincere apologies, and rest assured that your feedback has been shared with our team for review and appropriate follow-up. Thank you once again for choosing Mercure Maldives Kooddoo Resort. We hope to have the pleasure of welcoming you back to our island paradise for even more relaxing stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Peter, Thank you very much for sharing your wonderful feedback following your stay at Mercure Maldives Kooddoo Resort. We are delighted to know that you had an excellent experience and enjoyed our beautiful surroundings, accommodation, cleanliness and breakfast. It is especially rewarding to hear that our team's attentive and helpful service made your stay even more enjoyable. A special thank you for recognising William from our Watersports team, as well as our talented towel artist who taught you how to create towel animals! We will be sure to share your kind words with them and the entire team. Thank you once again for recommending us so highly. It was a pleasure to have you with us, and we sincerely hope to welcome you back to our little paradise in the Maldives for another memorable stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. R., Thank you very much for taking the time to share your thoughtful feedback with us. We are delighted to know that you enjoyed your accommodation, the cleanliness of the resort, breakfast, and especially the care and attention of our team. It is also wonderful to hear that our restaurant and bar colleagues took the time to explain the inclusions and advise you before any additional charges were incurred. We are, however, truly sorry that some of the changes to our packages affected your experience, particularly as you were returning to Mercure Maldives Kooddoo Resort after your previous stay with us in 2023. We completely understand that, as a returning guest, you may have expected a similar experience, and we regret that some of the package inclusions were not clear enough. Our meal plans and packages are regularly reviewed and updated, and the latest inclusions are shared with our travel partners. While we offer different options across our meal plans, including additional choices for guests who wish to enhance their selection, we are sorry that this was not communicated clearly enough to you and caused disappointment during your stay. We also appreciate your understanding that packages may occasionally be revised to remain competitive, while our intention is always to maintain the quality and overall experience we offer to our guests. Most importantly, we sincerely appreciate you taking the time to share your concerns with us. Your feedback is important to us, and we will take it on board to improve how we communicate these details to our guests. Thank you again for recognising our team despite your concerns. We truly value your return to Kooddoo and are sorry that this visit did not leave you with the same positive impression as your previous stay. We sincerely hope you will give us another opportunity to welcome you back and create the memorable experience you were hoping for. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. F., Thank you very much for sharing your wonderful feedback following your stay at Mercure Maldives Kooddoo Resort. We are delighted to know that you had an extremely satisfying and relaxing holiday and that you enjoyed our facilities, food, privacy and, most importantly, the warm and friendly service from our team. It is especially wonderful to hear your kind mention of Anastasia from Front Office, Kasun from the Bar, and our chefs and restaurant teams. We will be sure to share your appreciation with them, as recognition from our guests is a great encouragement to the team. We also sincerely appreciate your observation regarding plastic waste around the jetty area. We understand how this can affect the overall impression of our beautiful island environment, and your comment has been noted for our team to review and address wherever possible. Thank you once again for your valuable feedback and for recommending Mercure Maldives Kooddoo Resort. We hope to have the pleasure of welcoming you back for another wonderful and relaxing island escape. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. M., Thank you very much for your wonderful feedback and for giving us a perfect 100/100 rating. We are delighted to know that you enjoyed the beautiful surroundings and had a relaxing holiday with us. It is especially pleasing to hear that our team exceeded your expectations and that you found the service professional and helpful throughout your stay. Thank you for your special mention of Sandeep and Poppy; we will be sure to share your kind words with them. We are also pleased that you appreciated our efforts towards reducing plastics and recycling. Thank you once again for choosing Mercure Maldives Kooddoo Resort. We look forward to welcoming you back for another memorable stay in paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Deirdre, Thank you very much for taking the time to share your wonderful feedback following your stay at Mercure Maldives Kooddoo Resort. We are delighted to know that you enjoyed our beautiful island, fabulous food and, most importantly, the warm hospitality of our team. Your kind words and 90/100 overall rating are truly appreciated, and we are especially pleased that you enjoyed the food selection and the free-flow drinks included in your package. We also appreciate your honest comments regarding the condition of the bungalows and the power outages during your stay. While we are pleased to hear that your bungalow was spotlessly clean, we understand your observation regarding its condition, and we are continuously working to maintain and improve our facilities. We are also sorry for the inconvenience caused by the power interruptions. Thank you once again for your valuable feedback and for recommending us so highly. It was a pleasure to have you with us, and we sincerely hope to welcome you back to our little piece of paradise for another memorable stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. M., Warm greetings from Mercure Maldives Kooddoo Resort! Thank you so much for your wonderful review and for sharing such kind and detailed feedback about your stay with us. We are truly delighted to know that you enjoyed the beautiful surroundings, your overwater villa, and the warm hospitality of our team. It is especially heartwarming to see so many of our colleagues mentioned by name. We will be very happy to share your appreciation with all teams. Your recognition means a great deal to everyone. We are so pleased to know that your surprise stay with your wife to celebrate her birthday was so memorable and relaxing. It was a pleasure to be part of such a special occasion, and we truly hope to have the pleasure of welcoming you both back to island paradise for another wonderful celebration in the future. Warmest regards, Kseniia Dolganova Cluster Resort Manager Mercure Maldives Kooddoo Resort

Dear Ms. Jeannette, Thank you so much for taking the time to share your lovely feedback with us. We re delighted to know that you and your partner enjoyed your five-night stay and particularly loved your beachfront pool villa, spacious accommodation, exceptionally comfortable bed, and the variety of our food. It is wonderful to hear that you had such a relaxing stay and that you would definitely return. Your kind words are a great encouragement to our entire team, and we will be very happy to share your appreciation with them. We truly hope to have the pleasure of welcoming you both back to Mercure Maldives Kooddoo for another beautiful and relaxing island escape. Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Rosamaria, Thank you for taking the time to share your feedback following your stay at Mercure Maldives Kooddoo Resort. We are delighted to hear that you enjoyed our beautiful resort, accommodation, and, most importantly, the warm and friendly service provided by our team. We truly appreciate your kind words about everyone being lovely. At the same time, we are sorry to learn that our food quality and the overall package did not meet your expectations. We understand your concern, particularly regarding the dining experience at the main restaurant. Please rest assured that your comments have been shared with our Culinary and Food & Beverage teams for careful review, as we continuously strive to improve both the quality and variety of our offerings. Thank you again for your honest feedback. We hope to have the pleasure of welcoming you back in the future and providing you with a more memorable and satisfying experience. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Karen, Thank you for taking the time to share such detailed and thoughtful feedback following your stay at Mercure Maldives Kooddoo Resort. We are delighted to know that you enjoyed your accommodation, the cleanliness, food and drinks, and especially the wonderful service provided by our team. It is lovely to hear that our buggy team was able to assist you during the rainy weather, and we will certainly share your kind words with them and our Engineering team. We sincerely apologise for the inconvenience you experienced when looking for basic medication. We understand how frustrating it must have been to be unwell for several days, and we appreciate your suggestion regarding a small convenience shop with a wider selection of snacks and essential items. Your comments regarding the airport transfer and lounge arrangements have also been noted, as well as your suggestion for better communication regarding weather and sea conditions so guests can make the most of suitable water-activity days. We are also sorry to hear about the experiences where you felt you were not given the same attention as your husband. This is certainly not the level of service we expect to provide, and your feedback will be shared with the relevant team for awareness and follow-up. Your comments regarding the pathway lighting are equally valuable. While we aim to maintain a pleasant ambience around the island, guest safety and comfortable visibility must always remain a priority, and we will review this accordingly. Thank you once again for balancing your constructive feedback with such generous recognition of our team. Your 100/100 ratings for accommodation, cleanliness, breakfast and our team mean a great deal to us. We hope to have the pleasure of welcoming you and your husband back in the future for an even more enjoyable and seamless island experience. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Stefan, Thank you for taking the time to share your detailed feedback following your stay at Mercure Maldives Kooddoo Resort. We are truly sorry to learn that your experience did not meet your expectations, particularly in comparison with your previous stay at Pullman Maldives. We appreciate your positive recognition of our team, and we are pleased to know that you experienced friendly and attentive service from our Heartists. At the same time, we take your comments regarding the overall accommodation, food quality and variety, beverage experience, and the value of the package very seriously. Your feedback regarding the Everyday Restaurant and the quality and preparation of the food, particularly the meat cooked on the hotplate, has been shared with our Culinary team for review. We also acknowledge your concerns regarding the dinner selection and the consistency of the dining experience across our outlets. We are particularly sorry that you felt some package exclusions were not sufficiently clear and that this affected your perception of value. Transparency regarding inclusions and exclusions is important, and we will review how this information is communicated to our guests. We also note your feedback regarding the pool bar and your expectations regarding beverage quality and pricing. Your comments have been shared with the relevant Food & Beverage team for follow-up. Thank you again for your candid feedback. While we regret that we did not deliver the experience you expected, your comments provide us with valuable opportunities to improve. We sincerely hope we may have the opportunity to welcome you again and provide an experience that is much closer to the standards you expected. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Henry, Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you had such an amazing experience and loved every moment of your stay in Mercure Maldives Kooddoo, even though you felt it was too short! It is lovely to know that you appreciated the cleanliness and maintenance of the resort, as well as the warm and attentive service from our team. We are especially pleased that our team made such a positive impression on you. We will definitely identify the team member you mentioned, and thank you so much for that kind recognition! Thank you once again for your kind words and for recommending Mercure Maldives Kooddoo. We hope your next stay will be longer and give you even more time to enjoy our little piece of paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Helena, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to hear that you found your accommodation exactly as presented and that you enjoyed the comfort and overall experience. It is especially lovely to know that our team’s warm and attentive service made you feel so well cared for throughout your stay. We truly appreciate your kind comments about our restaurants, bar, pool, and sustainability efforts. We also value your feedback regarding the Wi-Fi connection and will certainly keep this in mind as we continue working to enhance our services. Thank you once again for recommending Mercure Maldives Kooddoo. It was a pleasure having you with us, and we hope to welcome you back for another beautiful tropical island escape. Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Richard, Thank you very much for taking the time to share your feedback and for rating your stay so highly. We are delighted to hear that you enjoyed your overwater bungalow, the beautiful surroundings, and the snorkeling experience. It is especially wonderful to know that our team made such a positive impression during your stay. A special thank you for mentioning Poppy and for recognizing the entire team for being polite, happy, and helpful. We will be very pleased to share your kind words with them. We also appreciate your feedback regarding the Wi-Fi and will certainly take this into consideration as we continue to improve our guest experience. It was a pleasure having you with us, and we sincerely hope to welcome you back to Mercure Maldives Kooddoo for another wonderful island escape. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Donna, Thank you very much for sharing your lovely feedback! We are delighted to know that you enjoyed the tranquil atmosphere, beautiful surroundings, and wonderful accommodation at Mercure Maldives Kooddoo Resort. It is especially heartwarming to hear that our entire team made such a positive impression and that you found everyone friendly and attentive throughout your stay. We are also pleased that you enjoyed our breakfast and appreciated our ongoing sustainability efforts to protect and preserve our beautiful island environment. Thank you once again for your kind recommendation. It was a pleasure to have you with us, and we sincerely hope to welcome you back for another peaceful and memorable Maldivian escape. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Jonny & Mrs. Trudy, Thank you for your wonderful feedback and for describing your stay as your best experience ever. We are truly delighted to know that everything, from your arrival to your departure, met your expectations. It is especially rewarding to hear your kind words about our rooms, food, service, and the cleanliness of your accommodation. We are also grateful that you recognized the efforts of the whole team - your wonderful comments are a inspiring reflection of the teamwork and care our colleagues put into creating memorable experiences for our guests. We are pleased that you also appreciated our sustainability efforts and the way our team respected your preferences regarding housekeeping and towels. Thank you once again for your kind words and 100/100 rating. It was a pleasure to have you with us, and we sincerely hope to welcome you and Mrs. Trudy back to Mercure Maldives Kooddoo Resort for another exceptional stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Suphalak, Thank you for taking the time to share such a wonderful review following your stay at Mercure Maldives Kooddoo Resort! We are delighted to know that you had a beautiful and unforgettable experience with us and that you enjoyed the peaceful surroundings, your Sunset Pool Villa, and the incredible marine life right outside your villa. It is wonderful to hear that the clear waters, colorful fish, and reef sharks added to the magic of your stay. We are especially grateful for your kind words about our team. Knowing that everyone made you feel genuinely welcome through their friendly, helpful, and professional service means a great deal to us. We are also pleased that you enjoyed your dining experiences, resort benefits, and appreciated our ongoing efforts towards sustainability and protecting our beautiful natural environment. As a valued ALL Platinum member, we are particularly happy to know that you felt well recognized and enjoyed the welcome amenities and room upgrade. Thank you once again for your kind recommendation. It was a pleasure to welcome you to Mercure Maldives Kooddoo Resort, and we sincerely hope to have the opportunity to welcome you back for another relaxing and memorable Maldivian escape. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort