Pullman Melbourne On The Park 5 estrelas

Nota clientes Avis (Classificação ALL) 4.6/5 5.511 comentários

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192 Wellington Parade, 3002 MELBOURNE, Austrália

Descrição

Extras do hotel

  • Situado em frente ao icónico Melbourne Cricket Ground e recinto desportivo.

  • A 7 minutos a pé do movimentado centro empresarial de Melbourne.

  • WIFI gratuito e serviço de quartos 24 horas/dia

  • Piscina, serviços de relaxamento e centro de fitness

  • Cozinha internacional e local disponível no restaurante e bares

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Localização do hotel

Pullman Melbourne On The Park

192 Wellington Parade
3002 MELBOURNE
Austrália

GPS:-37.815558, 144.983195

Telefone
Fax +61 3 9419 2001

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Aceitam-se animais de estimação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

GALLERY RESTAURANT

O Restaurante Cliveden Dining oferece produtos locais frescos numa cozinha de inspiração mediterrânica e europeia. Experimente um menu à la carte moderno que celebra a diversidade rica do famoso património culinário de Melbourne.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.6/5  5.511 comentários

Classificação do TripAdvisor  4.0/5  1.572 comentários

Certificado de excelência 2024

An exceptional hotel experience in Melbourne

Nota Tripadvisor 5.0/5

Peter L Romântica - Avaliação com certificação TripAdvisor

When you receive a welcome email two days prior to your arrival at a hotel, you can feel assured that your upcoming stay at your chosen hotel is going to be a good one. And so it has been from the moment we arrived at reception at the Pullman on the Park where we met both Toby and Andy who welcomed us on arrival. These two wonderfully professional concierges had both emailed to us seeking to make our stay a happy one by seeing if there was anything we might need to make our stay as comfortable as possible. From the early check in to the unexpected but very much appreciated upgrade to room 1414 overlooking Fitzroy Gardens, we knew that this lovely hotel was going to be a favourite any time we might visit Melbourne. We thought our first stay here earlier in the year, was lovely and clearly the high standards of the Pullman has being maintained as we have discovered. Our room was beautifully located in a corner with views overlooking the Melbourne CBD and across the tree-scape of Fitzroy Gardens. Everything we could have asked for was available along with a welcome message from the manager and a generous gift of a bottle of wine. We were attending a concert nearby at the Rod Laver arena so chose to dine at the excellent Cliveden restaurant located on the ground floor. Julia our waitress, could not have been more welcoming or accommodating! She was wonderful and assisted us in choosing two excellent meals from the menu. She navigated my wife to all the gluten free options with grace and courtesy. The executive lounge on the eighteenth floor with sweeping views over Melbourne the gardens and the MCG was very pleasant with an excellent selection of wines and beers along with a very generous selection of canapés. We really enjoyed our time there and found the lounge comfortable and welcoming. Breakfast in the morning was excellent with a wide range of options and once again the kitchen provides for allergies which was very much appreciated as my wife is a coeliac and felt very well looked after. In summary, with one final night here at the Pullman Melbourne on the Park to go, we have loved and are loving our stay. We will certainly be returning each time we come to Melbourne. The proximity to public transport both train and tram makes coming to this excellent hotel very straight forward. Of course it is the staff that makes a good hotel, a wonderful experience and clearly the manager, Glen Erickson and his team have perfected the art of creating an inviting hotel for guests. We did not meet anyone working at the hotel who did not smile and offer a greeting as we passed. A rare experience and one we hope to experience again soon.

Dear Peter, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. I will share your feedback with Julia, Toby & Andy as well as our General Manager, Glen. We are delighted to hear you were able to sample a variety of options from our Food & Beverage Menu. This is terrific feedback as we constantly try and make seasonal changes to improve upon our offerings. It is also pleasing to see you enjoyed the service in our Level 18 Executive Lounge as well as throughout the Hotel. We hope to see you back staying with us again soon so you can enjoy the views across Melbourne. Kind regards, Eliza Stewart Guest Experience Executive

Nice hotel, but everything was expensive.

Nota Tripadvisor 5.0/5

kd2226 Família - Avaliação com certificação TripAdvisor

Really beautiful hotel with an inviting lobby bar. Modern comfortable rooms. Nice pool, but frustrating because there were only 8 pool loungers, even though there was space for many more. Even though our room rate included breakfast, there seemed to be some confusion each morning. When I went to check out at the end of our stay, they tried to charge us for breakfast and I had to get it sorted out (so check your invoice closely). There are a few restaurants nearby, but it’s about a half hour walk into the CBD for a large selection of restaurants, theatres, bars, and shopping. Across the street from the MCG. Easy access to public transport. Set in a large inviting park. While we really liked this hotel, everything was expensive… $300 a night for the room, $17 for a beer or glass of house wine, $45 a day for parking, $42 per person for the buffet breakfast… so it’s a nice hotel, but not very good value. It’s a shame, because we would have spent more time utilising the hotel bar and restaurant if the prices had been more reasonable.

Dear KD, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. I am sorry to hear there was confusion at Breakfast about your inclusions we will address this with our team members to ensure accurate reports are prepared so that guests are not delayed or incorrectly charged. I have also shared your feedback about increasing the seating by the Pool with management for immediate review. We hope to see you back staying with us again soon. Kind regards, Eliza Stewart Guest Experience Executive

2.5 hr wait on check in

Nota Tripadvisor 4.0/5

adamcJ291IY Romântica - Avaliação com certificação TripAdvisor

We arrived at 2-00pm to check in but told our room wasn’t ready and that they would text us when it was. We sat in the bar for an hour and checked with reception at 3-00pm only to be told that it still wasn’t ready. We waited another hour and checked again and told it was ready by the time they organized cards etc it was 4-30pm we we got to our room

Dear Adam, Thank you for providing feedback on your recent stay with us. I have regretfully noted your comments in regard to your delayed check in experience. I am sorry that your experience did not meet your or our own expectations so please allow me to express my sincerest apologies. Please know that this will be addressed with both Front Office and Housekeeping, while we are continuing to focus on training with our team to eliminate these frustrating delays. I can see that our team had provided you an upgrade into one of our Suites for your stay, I hope that despite the poor arrival and delay in accessing your room that remainder of your stay was an enjoyable one. On behalf of all our team we wish you a Happy Anniversary. We hope to welcome you back to the hotel in the future so that we can deliver an improved experience. Kind regards, Glen Erickson General Manager

Great fit out and facilities. Disappointing service and room description and cleanliness

Nota Tripadvisor 3.0/5

Taryn P Avaliação com certificação TripAdvisor

This is a beautiful hotel with very good facilities and room fit-out. It’s clearly very new. Breakfast buffet had a vast selection for all tastes and was very pleasant. Breakfast was included in our room rate. The room itself was well fitted out (corner suite) with lots of storage, a comfy lounge and arm chair and a very comfortable king bed. The layout of the bathroom was also great, with the toilet hidden at the rear, double sinks and a large bath tub and rain shower. Blockout curtains are also great and the sound proofing is some of the best I’ve experienced in a hotel. However, we booked a suite advertised as having “stunning views” of the city across Fitzroy gardens. The room (214) looked out at a handful of trees. We could see the tops of some city buildings, but the views were certainly not “stunning”. At check in we were told by the concierge we had a balcony on which we could “enjoy the fresh air”. The balcony was enclosed by very high pool fencing and sat slightly below and directly next to the pool area (although no direct pool access). The floor was covered in fake turf which was not even laid properly and pulled back in some sections. The large glass sliding doors to this area had absolutely no views at all (unless a pool fence, fake turf and gawking pool using guests is your thing). Under the window that had the not so stunning views was gravel, broken tiles, broken pieces of wood and rubbish. This detracted from the already not to stunning views. On the morning after our first night I dropped some clothing on the floor and picked it up to find it had clumps of dog hair on it. It was at that point I knew why there was fake turf on the balcony area. We were in the dog suite… When we arrived for breakfast in the morning we were asked if we would like breakfast charged to our room. We said no, because it was included in the room rate. The 2nd morning our room was on the list, but the 3rd morning was not on the list, despite breakfast being included for all 3 nights. Over the next 2 nights/days we found more dog hair throughout the suite and on our clothes. When we ran the bath for a relaxing soak it too was full of dog hair. The water was yellow. When we emptied the water, cleaned the bath out and ran it again the water was clear. But we did not enjoy a relaxing soak. Checkout was mostly straight forward except we were asked about charges to the room, including breakfast. Again we reiterated that it was part of the room price. It was fixed without a fuss. We were not asked if we enjoyed our stay at this time which was probably a good thing. We did very much enjoy the stay and made the most of it. But we were very disappointed with the room allocation and the lack of advertised views. This was compounded by the fact we were given the dog suite - which was not cleaned very well between dog guests (there were many different types of dog hair in the room), and the concierge’s comments at check in about “enjoying the fresh air on the balcony”. The way he played this up suggests he knew exactly that we were allocated the dog suite with not stunning views and that somehow having a balcony covered in fake turf (which presumably the dog guests toilet on), directly next to the pool area (with no pool access but an ability for pool using guests to look directly into our room) was going to somehow make up for this. This felt condescending and I can safely say the balcony did not make up for any of it because it was unusable. I regret not saying anything during our stay, but we were in Melbourne for a relaxing break. We enjoyed our time in Melbourne, as we always do. On our next visit we will probably return to our usual stay at the Treasury on Collins where we have had a reliable, friendly and completely fuss free stay every single visit for the past few years. We chose the Pullman on the Park on this occasion due to 1. unavailability at Treasury on Collins, and 2. It was close to some events we were attending. Beautifully fitted out rooms. Great breakfast. If you have a dog and need a “5-star” city stay this might be a good option. No views though.

Dear Taryn, Thank you for your feedback in regarding your recent stay with us at Pullman Melbourne on the Park. I am sorry that your experience did not meet your expectations or the Pullman standard we strive to exceed each day; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Whilst I am glad to hear that the room itself and breakfast was enjoyed, I am disappointed to hear the issues you experienced during your stay which negatively impacted your comfortability and overall experience. I am truly sorry to hear about the cleanliness issues you experienced during your stay. It’s unacceptable that the room wasn’t properly cleaned, particularly with the presence of dog hair throughout the suite. We take cleanliness very seriously, and the presence of dog hair and other unclean conditions is certainly not up to our usual standards. It is clear that these issues impacted your stay, and we apologise for that. We also understand your frustration with the balcony, and we sincerely apologise for the misleading description you received at check-in. We recognise that the balcony area was not only poorly maintained but also lacked the quality and privacy expected of a “stunning view” room. I understand your frustration with this, rest assured this will be brought up and actioned with the team. We value your feedback and will use it to make necessary improvements in our room preparation and overall guest experience. We deeply regret that we did not meet your expectations, and we hope you’ll consider giving us another chance in the future to provide a stay that reflects the high standards you expect. If you would like to further discuss, please reach out via email at eliza.stewart@accor.com, and I can further assist you. Kind regards, Eliza Stewart Guest Experience Executive

Quarto moderno e confortável

Nota Tripadvisor 5.0/5

anaosmancevic Negócios - Avaliação com certificação TripAdvisor

Adorei o hotel, pessoal da recepção muito solícito e simpático. Quarto moderno e banheiro impecável. Pertinho do parque e do estádio, próximo ao centro, dá pra fazer tudo a pé se você não tem preguiça de andar. Muito bom!

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.487 comentários 9.4/10 Localização
  • 2.789 comentários 8.5/10 Quarto
  • 2.771 comentários 8.6/10 Serviço
  • 13 comentários 6.5/10 Internet
  • 885 comentários 8.6/10 Pequeno-almoço
  • 838 comentários 8.4/10 Comodidades
  • 785 comentários 6.7/10 Comida
  • 737 comentários 7.7/10 Limpeza

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.