Pullman Melbourne On The Park 5 estrelas

Nota clientes Avis (Classificação ALL) 4.6/5 5.425 comentários

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192 Wellington Parade, 3002 MELBOURNE, Austrália

Descrição

Extras do hotel

  • Situado em frente ao icónico Melbourne Cricket Ground e recinto desportivo.

  • A 7 minutos a pé do movimentado centro empresarial de Melbourne.

  • WIFI gratuito e serviço de quartos 24 horas/dia

  • Piscina, serviços de relaxamento e centro de fitness

  • Cozinha internacional e local disponível no restaurante e bares

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Localização do hotel

Pullman Melbourne On The Park

192 Wellington Parade
3002 MELBOURNE
Austrália

GPS:-37.815558, 144.983195

Telefone
Fax +61 3 9419 2001

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Aceitam-se animais de estimação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

GALLERY RESTAURANT

O Restaurante Cliveden Dining oferece produtos locais frescos numa cozinha de inspiração mediterrânica e europeia. Experimente um menu à la carte moderno que celebra a diversidade rica do famoso património culinário de Melbourne.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.6/5  5.425 comentários

Classificação do TripAdvisor  4.0/5  1.577 comentários

Certificado de excelência 2024

A Quality Melbourne Hotel

Nota Tripadvisor 5.0/5

djh1 Romântica - Avaliação com certificação TripAdvisor

The hotel has been nicely renovated since our last stay. We upgraded to the Executive Deluxe room which provided a lovely view over the MCG and the bay in the distance, as well as lots of Melbourne. It gave us access to the Executive Lounge which we used for pre-dinner nibbles and drinks. There was a choice of three or four hot dishes, plus lots of charcuterie and cheeses. There were softdrinks, a coffee machine and free pour red and white wines. My only complaint was that there was no signage as to what the food was, for example there were arancini and dumplings but nothing stating what was in them. This is a problem for picky eaters like myself, and even worse for people with allergies. Again the view from the lounge was excellent. We had lunch in the bar which was of good quality. Accor providing their half price dining benefit here. We also had breakfast in the restaurant. We could have chosen to eat in the Executive Lounge, but there was a much larger choice in the main restaurant. All in all a very nice choice for a Melbourne weekend, particularly if you are attending anything near the MCG or tennis centre.

Dear DJH, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one. Sincerely, Eliza Stewart Guest Experience Executive

Top spot

Nota Tripadvisor 5.0/5

PJ2727 Negócios - Avaliação com certificação TripAdvisor

This hotel is magnificent and the location is perfect for a work travel. Great staff - classy rooms and the Executive Lounge make it a real crowd pleaser after a long day!!!! The Clivenden Bar can be what you want - full of atmosphere or your own quiet corner - the food is sensational and plenty of choice. Glad I ventured 5 mins out of the CBD.

Dear Guest, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza Stewart Guest Experience Executive

Excellent stay

Nota Tripadvisor 5.0/5

671franceso Avaliação com certificação TripAdvisor

Fab two night stay at Pullman Melbourne on the Park. Our Accor Platinum status recognised on check-in and lovely amenities in our room. My husband's celiac condition was recognised in the executive lounge, which made the experience more relaxed and enjoyable. All staff were friendly and attentive with special mention to Mardi on reception and Sandra in the restaurant. Rooms were clean, a good size and well appointed. It such a lovely walk through the gardens into the city and the perfect position for events in the MCG/Rod Laver precinct. Congrats to staff & management on a well run hotel.

Dear Frances, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one. Sincerely, Eliza Stewart Guest Experience Executive

A troubling series of problems that undermined our stay

Nota Tripadvisor 2.0/5

Eric_Beylon Avaliação com certificação TripAdvisor

During our four-night stay, we encountered an unusual number of issues (10 problems detailed below), raising serious concerns about the hotel’s reliability. Our Superior Suite also fell short of expectations. The living room was not fully separated, featuring only a partial divider as wide as the TV, with large open pathways instead of a door. The toilet was inside the bathroom with glass doors, offering little privacy. The room’s design had other flaws: overly complicated and confusing light switches, a shower tap awkwardly placed on the opposite wall facing the shower, and insufficient storage areas (just two drawers). Additionally, the AC blew directly onto the bed’s headrest, making sleep uncomfortable unless turned off. On the positive side, the staff was generally responsive, the location is unbeatable for the Australian Open, and the pool was enjoyable. The executive lounge was pleasant, though we found the regular buffet breakfast to offer a much better selection (so we ended there). Unfortunately, the sheer number of operational issues overshadowed these strengths. 1/ A previous guest’s item was found under the bed, indicating poor housekeeping. 2/ Despite registering our car at check-in, the parking system failed to recognize the guest rate and charged an exorbitant fee (later waived at the front desk). 3/ Housekeeping missed the pre-agreed service time, disrupting our schedule. 4/ Despite pre-booking and confirming at check-in a paid 4 p.m. late check-out, we received a call at 11 a.m. instructing us to vacate. 5/ Key cards repeatedly stopped working and required frequent resets at the front desk. 6/ The restaurant provided outdated menus featuring unavailable dishes (including the ones we had selected). 7/ Laundry service failed to replace the laundry bag and form after the first use, and staff attempted pickup from the wrong room. 8/ Minibar charges appeared on our bill despite no items being taken. 9/ WiFi frequently disconnected when moving around the property, requiring constant reconnection. 10/ After returning home, we discovered an error in the credit applied to our loyalty program. For a property of this standing, these issues were simply too many.

Dear Eric, Thank you for taking the time to tell us about your experience at Pullman Melbourne on the Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We sincerely regret the challenges you encountered during your four-night stay and apologise for not meeting the high standards you rightfully expected and deserve. We fully understand the frustration caused by the series of operational issues, as well as the shortcomings in the suite's design, housekeeping, and service. Please accept our deepest apologies for the inconvenience this caused. Your feedback is invaluable, and we are taking immediate action to address each concern raised, including improving our operational processes, and ensuring stricter adherence to housekeeping protocols. We are also investigating the error regarding your loyalty program credit to ensure this is rectified promptly. While we are pleased to hear you appreciated our location, staff, and certain amenities, we fully acknowledge that these positives were overshadowed by the issues you encountered. We are committed to ensuring that future guests do not experience the same challenges, and we hope to regain your trust in the future. Thank you again for bringing these matters to our attention. Your feedback is crucial in helping us refine our service and guest experience. We truly hope to welcome you back and provide you with a more seamless and enjoyable stay. Sincerely, Eliza Stewart Guest Experience Executive

Quarto moderno e confortável

Nota Tripadvisor 5.0/5

anaosmancevic Negócios - Avaliação com certificação TripAdvisor

Adorei o hotel, pessoal da recepção muito solícito e simpático. Quarto moderno e banheiro impecável. Pertinho do parque e do estádio, próximo ao centro, dá pra fazer tudo a pé se você não tem preguiça de andar. Muito bom!

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.494 comentários 9.5/10 Localização
  • 2.735 comentários 8.6/10 Quarto
  • 2.744 comentários 8.8/10 Serviço
  • 12 comentários 6.8/10 Internet
  • 877 comentários 8.5/10 Pequeno-almoço
  • 816 comentários 8.3/10 Comodidades
  • 763 comentários 6.8/10 Comida
  • 728 comentários 7.9/10 Limpeza

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.