Mercure Hotel Amsterdam Sloterdijk Station 4 sterren

Dear Stephen, Thank you for sharing your feedback. While we are pleased to read that you found our staff helpful, we are truly sorry that your overall experience did not meet your expectations. We understand how frustrating it can be when the final booking price differs from what you initially expected. As your reservation was made through a third-party travel website, the rates, taxes, fees, and optional extras displayed during the booking process are managed by that platform. We always encourage guests to carefully review the booking summary before confirming their reservation. If you believe there was an error or misleading information, we recommend contacting the travel website directly, as they are best placed to investigate the charges. We are also sorry that you did not feel the room and parking represented good value. Your comments are important to us and will be shared with our management team as we continuously evaluate the experience we offer our guests. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more satisfying stay in the future. Kind regards, Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk Station

Dear Darwin M., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our location and service, as well as the quality of your room. It is our aim to provide a comfortable and enjoyable experience for all guests. We look forward to welcoming you back on your next visit to Amsterdam. Kind regards, Maria Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Jeroen S., Thank you very much for sharing your experience with us. We are delighted to hear that your visit to the Concertgebouw combined so well with an overnight stay at our hotel, and that our convenient location made your trip even more enjoyable. It is wonderful to know that you appreciated the room and that our breakfast left such a positive impression. We truly appreciate your excellent ratings across arrival, check‑out, WiFi, value for money, and sustainability. Your kind words about our team and your high recommendation score mean a great deal to us. Feedback like yours encourages us to continue delivering a warm, welcoming, and reliable experience for all our guests. We are also pleased to hear that you would choose our hotel again for a future stay in Amsterdam. It is always a pleasure to know that guests plan to return. Thank you again for choosing our hotel. We look forward to welcoming you back for another comfortable and enjoyable stay. Kind regards, Elisa Reservations Team Mercure Amsterdam Sloterdijk

Dear Elwira, Thank you so much for sharing your wonderful review following your recent stay with us. We are delighted to hear that we positively surprised you and that you enjoyed so many aspects of your stay. It is especially rewarding to know that you appreciated our fast self-check-in process, the attentiveness of our reception team, your complimentary room upgrade, and the comfort and modern design of your room. We are also pleased that our convenient location next to Amsterdam Sloterdijk Station and our underground parking contributed to a hassle-free visit. It's great to hear you also discovered some of the local dining options nearby! Your kind words and your intention to return mean a great deal to all of us. We truly appreciate your recommendation and your excellent ratings across all areas of your stay. We look forward to welcoming you back to Mercure Amsterdam Sloterdijk for another enjoyable stay in the near future. Kind regards, Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk

Dear Rembrandt, Thank you for your feedback and for being a returning guest. We are sorry to hear that the room assigned during your last stay did not meet your expectations. Unfortunately, the room types you usually prefer were already occupied at the time of your arrival. We appreciate your positive comments about our reception team and breakfast service, and we apologize that the room did not provide the same level of satisfaction. We hope to have the opportunity to welcome you back and provide one of your preferred room types during a future stay. Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk