Beste Stephanie P., Hartelijk dank voor uw positieve feedback over uw verblijf. Wij zijn erg blij te horen dat u heeft genoten van de nette kamer en het ontbijt dat aan uw verwachtingen voldeed. Onze excuses voor de vergeten badjas en slippers, evenals de haren in de badkamerlade. Wij waarderen uw opmerkingen en nemen deze mee in onze voortdurende inspanningen om onze service te verbeteren. Met vriendelijke groet, Reserveringsafdeling Mercure Amsterdam Sloterdijk

Geachte Marijn P., Hartelijk dank voor uw positieve feedback. Wij zijn verheugd te horen dat u tevreden bent met uw verblijf bij ons. Uw waardering stimuleert ons team om continu de kwaliteit van onze service te verbeteren. Met vriendelijke groet, Reserveringsafdeling Mercure Amsterdam Sloterdijk

Dear Barry R., Thank you for taking the time to share your positive feedback regarding your stay with us. We are delighted to hear that you found our service to be excellent. It is always our goal to provide a memorable experience for our guests, and your kind words serve as a motivation for our team. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Nico M., Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the peaceful atmosphere, the room, and our breakfast offerings. However, we sincerely apologize for the inconvenience caused by the leaking shower and the closure of the skybar in the evening. Your comments are invaluable, and we will certainly take them into consideration for future improvements. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Mr V. C., Thank you very much for your feedback and for taking the time to share your experience with us. We are delighted to hear that you liked our location and enjoyed the breakfast. We will gladly pass your compliments on to our breakfast team. At the same time, we are sorry to hear that you were disturbed by the noise from the air conditioning in the neighbouring room and woke up regularly during the night. This is not the restful night we want for our guests. We have passed your comment on to our technical team so that they can look into it. We also appreciate you letting us know that you had no contact with our team during your stay. Should you need anything or wish to report a concern next time, our front office team is available day and night, so that we can find a solution while you are still with us. We hope to welcome you back in the future for an even more pleasant stay. Kind regards, Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk Station

Dear Jacqueline S., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our staff helpful and the service to your satisfaction. Cleanliness is a priority for us, and it is wonderful to know that our efforts contributed to your positive experience. We hope to welcome you back in the future for another enjoyable stay. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Henri S., Thank you for your kind words and for being a loyal guest at our hotel. We are delighted to hear that you consistently enjoy your stays with us and appreciate the room upgrades and late checkout options. Your satisfaction is our priority, and we look forward to welcoming you back for many more visits in the future. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Guest, Thank you for your wonderful review and for sharing such enthusiastic feedback about your stay at Mercure Amsterdam Sloterdijk Station. We are delighted to hear that your experience exceeded your expectations from the very first moment, and that you appreciated the room upgrade, the friendliness of our team, and our delicious breakfast. It is especially rewarding to know that you enjoyed the atmosphere of our hotel and the beautiful views. As a valued member of the ALL Accor loyalty programme, we sincerely thank you for your trust and continued support. Your kind words are a wonderful source of motivation for our entire team. We look forward to welcoming you and your partner back for another exceptional stay in Amsterdam. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for bringing these serious concerns to our attention. We sincerely apologise for the condition in which you found your room. The cleanliness of our accommodation and the comfort and safety of our guests are fundamental priorities, and the situation you describe, particularly the stained duvet and the item reportedly found beneath the bed, falls well short of the standards we strive to maintain. We deeply regret that your experience did not meet your expectations. We take feedback of this nature very seriously and would appreciate the opportunity to investigate the matter thoroughly. We kindly invite you to contact us directly by email and provide any further details regarding your stay, so that we can look into this matter appropriately. Thank you for your feedback. Please accept our sincere apologies for the distress and disappointment caused. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for sharing your lovely feedback following your stay at Mercure Amsterdam Sloterdijk Station. We are delighted to hear that you enjoyed the comfort of our beds, the atmosphere of our hotel, and our convenient location. It is especially pleasing to know that the possibility of arranging everything in advance made your check-in and check-out smooth and hassle-free. As a valued member of the ALL Accor loyalty programme, we sincerely appreciate your trust in our brand. Your kind words are a wonderful encouragement to our team, and we are pleased that you had such an enjoyable stay with us. We look forward to welcoming you and your partner back to Mercure Amsterdam Sloterdijk Station for another pleasant experience. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your excellent review and perfect rating! We are delighted to hear that you found your room clean, comfortable, and fully equipped for your short stay at Mercure Amsterdam Sloterdijk Station. It is wonderful to know that we were able to meet your expectations and provide you with a pleasant and convenient experience. We hope to have the pleasure of welcoming you back on your next visit to Amsterdam. Kind regards, Elisa Canto Reservations Deparment Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your excellent review and perfect scores across all categories! We are delighted to hear that you enjoyed your stay at Mercure Amsterdam Sloterdijk Station and appreciated our convenient location, comfortable rooms, and smooth check-in and check-out procedures. It is wonderful to know that everything met your expectations and that you found the booking process easy and convenient as well. As a valued ALL Accor Platinum member, we sincerely thank you for your continued loyalty and trust in our brand. Your positive feedback means a great deal to our team and encourages us to maintain the high standards of service and comfort that our guests deserve. We look forward to welcoming you and your partner back for another enjoyable stay in the future. Kind regards, Elisa Canto Reservations Deparment Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for sharing your lovely feedback following your stay at Mercure Amsterdam Sloterdijk Station. We are delighted to hear that you enjoyed the comfort of your room, our warm welcome, and the breakfast selection. It is also wonderful to know that you appreciated our convenient location and our efforts to reduce single-use plastics as part of our commitment to sustainability. We would like to sincerely thank you for being a valued Gold member of the ALL Accor loyalty programme and for your continued trust in our brand. Your kind words are a great source of motivation for our entire team. We look forward to welcoming you back to our hotel for another enjoyable stay in Amsterdam. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for sharing your feedback following your stay at Mercure Amsterdam Sloterdijk Station. We are delighted to hear that you enjoyed your stay, appreciated the friendliness of our team, and found your room clean and our breakfast selection enjoyable. We also appreciate your constructive comments regarding the room size and the preparation of our fried eggs. Regarding the eggs, please note that our breakfast preparation follows established food-safety procedures, which require eggs to be thoroughly cooked rather than served with soft yolks. We appreciate your understanding, as these standards are in place to ensure the safety and well-being of our guests. As a valued member of the ALL Accor loyalty programme, we thank you for your trust in our brand. We hope to have the pleasure of welcoming you back for another pleasant stay in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at Mercure Amsterdam Sloterdijk Station. We are pleased to hear that you found your stay relaxing and were generally satisfied with your accommodation. However, we are sorry that your experience did not fully meet your expectations, especially considering the price of your stay. We sincerely apologize about the difficulties you experienced with the television and remote control during your stay. We also understand that the ongoing roadworks in front of the hotel made access less convenient than expected. We appreciate your feedback regarding the information provided before arrival and will take your comments into consideration as we continue to improve the guest experience. Your feedback is valuable to us, and we regret that these issues affected your overall experience. We hope to have the opportunity to welcome you back in the future and provide you with a smoother and more enjoyable stay. Kind regards, Ligia Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your lovely review and for choosing Mercure Amsterdam Sloterdijk Station for your stay. We are pleased to hear that you enjoyed our comfortable rooms, breakfast, and the friendly service provided by our team. We understand that the roadworks in the street may have made access to the hotel less convenient, and we appreciate your understanding while these works are ongoing. We hope to have the pleasure of welcoming you and your partner back for another pleasant stay in Amsterdam! Kind regards, Ligia Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for choosing Mercure Amsterdam Sloterdijk Station and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your room, had a comfortable night's sleep, and appreciated our breakfast selection and the cleanliness of the hotel. It is also lovely to know that our team made you feel well assisted during breakfast. We appreciate your comments regarding the height of the bed and the absence of an in-house dinner service. We understand that these aspects can affect the convenience of your stay, and your feedback is valuable as we continue to look for ways to improve our guest experience. Thank you once again for your constructive comments. We hope to have the opportunity to welcome you back to Mercure Amsterdam Sloterdijk Station for another pleasant stay. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Cor K., Thank you for sharing your feedback regarding your experience at our hotel. We understand that language barriers can be challenging and may affect your stay. Our team strives to provide support in multiple languages to ensure all guests feel comfortable and welcomed. We appreciate your comments and will continue to work on improving our communication with guests from diverse backgrounds. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you were satisfied with the service provided by our team, as well as with your overall stay and breakfast. We are sorry to hear that you found access to the hotel difficult and that the parking costs did not meet your expectations. We understand that convenient access and parking are important considerations, particularly for business travellers. The current roadworks in the area are also affecting accessibility, and these works are being carried out by the Municipality of Amsterdam and are unfortunately outside of the hotel's control. Regarding parking, our underground parking is a separate service with a daily charge. We appreciate your feedback regarding the cost and will take your comments into consideration. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with an even more convenient experience. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station