Mercure Catania Excelsior 4 stars

Pleasant stay with a friendly staff

An old hotel that could use some updating but clean with friendly staff and in a good location.

The personnel is nice but the hotel definitely needs refurbishment as for example the quality of flooring in the corridors is pretty low.

Good location, airport and hop on hop off busses stop just in front. Spacious room with old furniture. Body sticking shower curtain, irritating though very clean. Decent breakfast. Old and dirty looking room carpet. Expensive bar and room service. OK lift. Smiling and helpful front desk. Super refrigerator/minibar.

Very pleasant stay in every detail. Will return for sure and hopefully soon. Hotel in a great central location eith a sunday morning market not to be missed

This was my second stay at the hotel. It is conveniently located, the room sra nice and so is breakfast. Also, because of my platinum status, I had the privilege to stay in a suite overlooking Mount Etna, a real treat. Communication with the hotel was easy, and the staff was approachable and helpful. Still, the Internet was intolerably slow like the last time. Also the gym had obsolete equipment. For example, the treadmill stopped working all of a sudden, which was dangerous. Nothing was done about it, even though the problem was reported to the front desk.

Enjoyable

People from reception desk super OK. Breakfast in abundance. Position of the hotel right in the center and view to Etna amazing.

We were expecting way more from an Excelsior Hotel and a Mercure. The staff were very welcoming however the rooms are very disappointing. We had booked for a late check out as needed to have a place to wait for some equipment to be brought to us however we couldn't stand the smell in the room, coming from the old stinking carpets. We left even before the actual check out time. The wall paper is peeling off and the rooms are way to old and do not offer 4 star service we had paid for. The beds and pillows were too hard and we barely could get any sleep. The rooms had tea and coffee making facilities but only with paper cups which is far from 4 star service. Other than that the staff were friendly, the sheets and bathrooms were clean and it is just a shame that such a place is left to deteriorate in that manner!

Unfortunately the hotel is in desperate need of refurbishing. The staff are very welcoming however on going to the floors and on entering the rooms the carpets are immediately visible to be stained and smelly. The wallpaper in the rooms is peeling off and the the mattress and pillows are so hard that you get up with pain all over, if you manage to sleep at all. We had paid to have a late departure as needed to have somewhere to stay while waiting for some equipment to be delivered yet we left even before the normal check out time as couldn't stand the smell of the carpets in the room. Other than that, staff were pleasant, breakfast was good and sheets and bathroom were clean. Certainly does not fit an Excelsior hotel and also does not suit a Mercure.

We found your hotel quite shabby and you need to fix the hallway carpets and the rooms. The bathroom had black mould growing on the grout and several places where the grout was missing altogether. The wallpaper was marked and in places was peeling from the walls. The exterior floodlights shone right in the room which was very unpleasant. Definitely below our expectations. The desk and bar staff were excellent, but I am sorry that I would never recommend your hotel.

Beautiful hotel, comfortable beds, helpful staff at front desk and amazing breakfast!! Would definately stay again.

Hotel was up to Accor standards and the view of Mt. Etna from our room was special. Unfortunately the fact that the hotel permits homeless/indigent people to lie/sleep and defecate on hotel property adjacent to the hotel entrance detracts from the enjoyment of the visit.

My stay at the hotel was very satisfactory with a comfortable room and hospitable experienced staff. The hotel is in a good location and I will definitely recommend it.

Rooms above average. Bed comfortably