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Mercure Catania Excelsior 4 stars

Customer review rating 4.2/5 1,129 reviews

ALLSAFE approved hotel

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Mercure Catania Excelsior
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Hotel extras

  • Located in Catania's financial and commercial center, close to the main attractions

  • Ideal location for business and leisure stays in the shadow of Mount Etna

  • ALLSAFE-certified hotel

  • Restaurant and bar open every day for lunch and dinner

  • Meeting rooms with up to 350 seats. Free fitness center, available 24/7

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Catania Excelsior

Piazza Giovanni Verga 39
95129 catania
italy

Tel: +390957476111

Fax: (+39)095/7476747

Check-in from 14h00

Check out up to 12h00

  • By plane

    VINCENZO BELLINI At 7km / 4 miles

  • By train

    STAZIONE FS At 5km / 3 miles

GPS :37.513431, 15.093618

Hotel services

RISTORANTE LE ZAGARE

Lemon trees adorn the terrace of the Le Zagare restaurant, which serves regional specialties using the best Sicilian produce. The creative, sophisticated cuisine includes freshly caught fish from local waters.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
Meetings/Events
  • 7 Meeting rooms
  • Business Center
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 176 rooms
    • 9 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 113 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Mercure Catania Excelsior Additional charge
    • On site
    • 14 parking spaces
    • Private

Our accommodation(s)

The decor is based on Mediterranean colors and flock wallpaper, recreating a classic, sophisticated atmosphere.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 253

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Mercure Catania Excelsior

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,129 reviews

TripAdvisor Rating 3.5/5

1,246 reviews

Interesting Stay

Customer review rating 3.5/5

Ronald G. Business - 28/09/2021 Confirmed reviews ALL

I was a long-term resident at the Catania Excelsior location. At first, the service was excellent. The breakfast was amazing and I had no complaints. However, the WIFI was awful. The free wefe was terrible as well as the "business" wifi. After paying fifteen euros a day for what was supposed to be a faster service, I was saddened to realize that it was terrible as well. The front desk service was pretty good, and the resteraunt was ok.

Well located

Customer review rating 4.0/5

Nikolaos A. Couples - 07/09/2021 Confirmed reviews ALL

The hotel was nice. In particular, the reception hall and the restaurant are amazing. Staff is really friendly and breakfast very very good. However, the lobbies on the upper floors and the rooms do not necessarily correspond with the general image of the hotel lobby. Rooms have to be renovated, better kept, lobbies seem quite filthy and the carpet also needs a thorough cleaning. The balconies need also some cleaning.

Not the Mercure experience I was looking for...

Customer review rating 2.0/5

Kyriakos Families - 01/09/2021 Confirmed reviews ALL

Having already paid a pretty huge price for two rooms, it literally surprised me that I would be charged 250€ for bringing in an extra person while on the Accor website that would cost just 50€ or 80€. But let’s say that this is my fault so I’m not gonna judge the hotel on that one. While located in a very beautiful and ancient - looking building and is nearby Villa Bellini and (if you are fit) the Duomo, it was extremely unpleasant that a number of walls were visibly damaged and not repaired for a long time and that in both rooms bathroom taps were leaking. Not something I would expect from a Mercure hotel as I have been to a number of these. In terms of customer service, the cleaning and the front desk staff were really really helpful and friendly. Especially the front desk staff literally did their best to assist us in all aspects on exploring Sicily. One thing that didn’t work quite well was a morning where I tried calling room service for a cup of coffee but no one picked up the phone. That being said, I went down to the breakfast hall to ask for two cups of coffee to be charged to my room for me to take them upstairs. Then one of the breakfast staff told me in a very rude tone that this was not permitted and that “there’s room service for that man”. Even though I explained him why I came downstairs he continued being rude and repeating the same things, so no excuses for that. The last thing that it got me in surprise was that while I had asked as a Silver Accor member to have a late checkout since my flight was departing at 6pm, the front staff told me (at 11:30am which would give me 30’ of vacating the room) that it wouldn’t be possible since the hotel was full. I am still thankful to the cleaning staff for letting me stay until 1:30pm to pack everything and for giving me an honest response on whether the hotel was full: it wasn’t. I leave it to your judgement if you would stay on this hotel. If it gets downgraded and becomes cheaper I may stay again. But it wasn’t definitely the 4-star advertised Mercure and it wasn’t worth the money I have paid.

Last moment pick, quire pricy :)

Customer review rating 4.5/5

Marek Business - 21/08/2021 Confirmed reviews ALL

Nice hotel, great staff.

This hotel should be closed down

Customer review rating 1.0/5

Michael Friends - 13/07/2021 Confirmed reviews ALL

I have stayed at this hotel a few times since 2017 and it's getting older and older. I will not come back. It is basically crumbling and full of dirt. I could not stop sneezing in the room until I opened a window which allowed the mosquitos in but I could barely survive the inside air - the carpets are clearly full of allergic dust and dirt which has piled up for many many years. The bed reminded me of my army years, the springs will soon be jumping out of the mattress. I cannot believe this hotel is still open and you charge over 100 euros for the room that is hardly worth 20. May be its good as barracks for soldiers who usually stay with you but not for normal travellers.

Dear Michael G., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francesco Caselli General Manager

Good stat

Customer review rating 4.0/5

Ivan Solo - 07/07/2021 Confirmed reviews ALL

Everything was good except breakfast veriety. I think 4 star hotel should have wider choise and it not related to covid

Good stay in center of town

Customer review rating 3.5/5

Martin Solo - 07/07/2021 Confirmed reviews ALL

The hotel is centrally located, with extremely dedicated staff. The rooms are dated and in need of some furniture refurbishing.

TEN(10) NIGHTS STAY POSTPONED DUE TO THE ITALIAN COVID-19 RESTRICTIONS

Customer review rating 4.0/5

Jih Solo - 10/05/2021 Confirmed reviews ALL

TEN(10) NIGHTS STAY POSTPONED DUE TO THE ITALIAN COVID-19 RESTRICTIONS

Excellent position fir Catania city and great room

Customer review rating 4.5/5

James Couples - 26/10/2020 Confirmed reviews ALL

Fantastic newly renovated room with balcony was superb. The only issue is that there was a door to adjoining room and the neighbours arrived late, I could here every word, noise and even the unzipping off luggage. The other sound I heard I will not write here.... ☹️ The room is very modern nice and that door must be soundproofed. Superb shower and bathroom.

Horrible Worse than IBIS - e.g. Wembley (UK)

Customer review rating 0.5/5

L. Couples - 18/10/2020 Confirmed reviews ALL

As Mercure, it has to have certain (mid range) amenities and it fails miserably. It not not due to COVID-19! As example, they can learn a lit from Mercure Syracusa!!! Cheap, factory, mass produced products and all plastic cutlery and tableware for breakfast. Even in Catania pizzeria one gets real cutlery. Unfortunately, I have another non-reimbursable booking This month.

Dear KIRITKUMAR L., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Breakfast has change due to tha Covid, for your safety we prefer to not use ceramic but we use cutlery and plates in eco-friendly material. I don't understand why you write that use plastic. We made an ECO choise, and juice and other product are always the same. Sincerely, Francesco Caselli General Manager

A lovely hotel

Customer review rating 4.0/5

Philip Solo - 13/08/2020 Confirmed reviews ALL

The hotel is located a short walk from the city centre. As there were few guests staying, I was upgraded to a very nice suite. There was nothing at all wrong with the room, but the shower could do with an improvement. Breakfast was table-served, but the quality and quantity was poor. It was really just a snack.

Handy location , nice bar and good breakfast buffet

Customer review rating 3.5/5

Joeri Solo - 09/03/2020 Confirmed reviews ALL

The hotel can be reached with the shuttle bus which connects the airport with downtown Catania. It has a nice bar and breakfast options are good. Staff was not very friendly. Not asking if I wanted some city map and I had to find out the opening times of the breakfast buffet.

Well located, excellent service by staff

Customer review rating 5.0/5

William F. Business - 24/02/2020 Confirmed reviews ALL

We had a great experience. Our room was comfortable and we loved access to the balcony (606). Dinner in the dinning room was delicious, bar service/food great. The breakfast included with our stay was excellent with many choices. The service was quick and efficient.

Good location, safe parking, friendly staff

Customer review rating 5.0/5

J B. Couples - 19/02/2020 Confirmed reviews ALL

Pleasant stay with a friendly staff

Older but clean

Customer review rating 4.0/5

T D. J. Couples - 10/01/2020 Confirmed reviews ALL

An old hotel that could use some updating but clean with friendly staff and in a good location.

Old Hotel at a Convenient Location

TripAdvisor rating 4.0/5

Levent B Couples - 20/12/2019 TripAdvisor review

Good location, airport and hop on hop off busses stop just in front. Spacious room with old furniture. Body sticking shower curtain, irritating though very clean. Decent breakfast. Old and dirty looking room carpet. Expensive bar and room service. OK lift. Smiling and helpful front desk. Super refrigerator/minibar.

Disappointed

TripAdvisor rating 2.0/5

FleurB26 Business - 14/11/2019 TripAdvisor review

Unfortunately the hotel is in desperate need of refurbishing. The staff are very welcoming however on going to the floors and on entering the rooms the carpets are immediately visible to be stained and smelly. The wallpaper in the rooms is peeling off and the the mattress and pillows are so hard that you get up with pain all over, if you manage to sleep at all. We had paid to have a late departure as needed to have somewhere to stay while waiting for some equipment to be delivered yet we left even before the normal check out time as couldn't stand the smell of the carpets in the room. Other than that, staff were pleasant, breakfast was good and sheets and bathroom were clean. Certainly does not fit an Excelsior hotel and also does not suit a Mercure.

Good morning Thank you for your time spent to write review, we will treasure as reported to improve everything. We have already signed a contract with new company for Maintence and Cleaning and we have already a new feeling best regards Francesco Caselli General Manager

A bit disappointing

TripAdvisor rating 4.0/5

francescaycnarf Family - 15/07/2019 TripAdvisor review

The location is good, breakfast acceptable and the rooms were clean. I was expecting a bit more than ‘ok’ from Mercure. When you stay at a 4 stars hotel, the details are important. From my point of view, it is closer to a 3 stars hotel.

Price/Quality ok

TripAdvisor rating 4.0/5

AllaZir Solo travel - 12/07/2019 TripAdvisor review

It's a very good location. 10-15 min to the main shopping street. Bus (from airport) stop is in 5 min from the hotel. Very good breakfast with Prosecco and delicious tarts. The bed is nice to sleep after travelling whole day.

Business Class Hotel but Good for Tourists

TripAdvisor rating 4.0/5

businessassist Couples - 14/11/2018 TripAdvisor review

Good location near bus stops and not far from the Metro. Nice restaurants in the streets around, as are cafes for cafes for breakfast. Our Superior room was very nice with balcony overlooking the square (parking lot), but with a great view of Etna in the distance. Huge bathroom. Public areas are clean and in good condition. The reception staff are really knowledgeable and helpful, but could do with some decent city maps to hand out. Hotel is a good 20-30min walk from the cathedral Square, but is right next to a very good shopping street. Hotel bar food is ok - the Club Sandwich plate is very good, but Chicken (Caesar ?) Salad was disappointing. Noticeable that our nibbles with our drinks were quite different (inferior) to the business folk!! Overall we had a very enjoyable and comfortable stay and would definitely stay there again if we visit Catania again.

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