Mercure Catania Excelsior 4 stars

Customer review rating 4.2/5 951 reviews

Mercure Catania Excelsior
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+ 22 Services
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Room 1

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Hotel extras

  • Located in Catania's financial and commercial center, close to the main attractions

  • Ideal location for business and leisure stays in the shadow of Mount Etna

  • Free fitness center available 24 hours a day

  • Restaurant and bar open every day for lunch and dinner

  • Meeting rooms for up to 350 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange (Nearby)
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Bicycles rental
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Mercure Catania Excelsior

Piazza Giovanni Verga 39
95129
catania
italy

Tel: +390957476111

Fax: (+39)095/7476747

Check-in from 14h00

Check out up to 12h00

  • By plane

    VINCENZO BELLINI At 7km / 4 miles

  • By train

    STAZIONE FS At 5km / 3 miles

GPS :37.513431, 15.093618

Our accommodations

The decor is based on Mediterranean colors and flock wallpaper, recreating a classic, sophisticated atmosphere.

Standard Room with inner-facing view, approx. 194 sq. ft. (18 m²), double bed or twin beds.

Accessible room
  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room

Superior Room with balcony and view of Mount Etna, approx. 258 sq. ft. (24 m²), double bed.

Accessible room
  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Views: Panorama view, Mountain view *

* Subject to availability

  • Wireless internet in your room

Superior Room with balcony and view of Mount Etna, approx. 258 sq. ft. (24 m²), twin beds.

Accessible room
  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Views: Panorama view, Mountain view *

* Subject to availability

  • Wireless internet in your room

Deluxe Room with balcony measuring approx. 323 sq. ft. (30 m²) with double bed or twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
Rooms

Our restaurants and bars

RISTORANTE LE ZAGARE

Type of cuisine: Regional

Lemon trees adorn the terrace of the Le Zagare restaurant, which serves regional specialties using the best Sicilian produce. The creative, sophisticated cuisine includes freshly caught fish from local waters.

Dinner

19:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR L'INCONTRO

Non contractual photo

Beautifully decorated in the colors of the sun and earth, which are reflected in the luxurious wood flooring and the stunning gold-on-black engravings, it is the perfect place to enjoy drinks and snacks, and to hold more informal business meetings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 253

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Mercure Catania Excelsior

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

951 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,206 reviews

Handy location , nice bar and good breakfast buffet

Customer review rating 4.2/5

Joeri Solo - 09/03/2020 Confirmed reviews ALL

The hotel can be reached with the shuttle bus which connects the airport with downtown Catania. It has a nice bar and breakfast options are good. Staff was not very friendly. Not asking if I wanted some city map and I had to find out the opening times of the breakfast buffet.

Well located, excellent service by staff

Customer review rating 4.2/5

William F. Business - 24/02/2020 Confirmed reviews ALL

We had a great experience. Our room was comfortable and we loved access to the balcony (606). Dinner in the dinning room was delicious, bar service/food great. The breakfast included with our stay was excellent with many choices. The service was quick and efficient.

Good location, safe parking, friendly staff

Customer review rating 4.2/5

J B. Couples - 19/02/2020 Confirmed reviews ALL

Pleasant stay with a friendly staff

Older but clean

Customer review rating 4.2/5

T D. J. Couples - 10/01/2020 Confirmed reviews ALL

An old hotel that could use some updating but clean with friendly staff and in a good location.

Nice personnel

Customer review rating 4.2/5

Martijn D. G. Families - 30/12/2019 Confirmed reviews ALL

The personnel is nice but the hotel definitely needs refurbishment as for example the quality of flooring in the corridors is pretty low.

Old Hotel at a Convenient Location

TripAdvisor rating 3.5/5

lvntblt Couples - 20/12/2019 TripAdvisor review

Good location, airport and hop on hop off busses stop just in front. Spacious room with old furniture. Body sticking shower curtain, irritating though very clean. Decent breakfast. Old and dirty looking room carpet. Expensive bar and room service. OK lift. Smiling and helpful front desk. Super refrigerator/minibar.

Excellent hospitality

Customer review rating 4.2/5

Anonymous Solo - 11/12/2019 Confirmed reviews ALL

Very pleasant stay in every detail. Will return for sure and hopefully soon. Hotel in a great central location eith a sunday morning market not to be missed

My stay at Mercure Catania Excelsior

Customer review rating 4.2/5

Mirek Business - 10/12/2019 Confirmed reviews ALL

This was my second stay at the hotel. It is conveniently located, the room sra nice and so is breakfast. Also, because of my platinum status, I had the privilege to stay in a suite overlooking Mount Etna, a real treat. Communication with the hotel was easy, and the staff was approachable and helpful. Still, the Internet was intolerably slow like the last time. Also the gym had obsolete equipment. For example, the treadmill stopped working all of a sudden, which was dangerous. Nothing was done about it, even though the problem was reported to the front desk.

Working weekend

Customer review rating 4.2/5

Si Business - 04/12/2019 Confirmed reviews ALL

Enjoyable

Dear Simon J P., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Francesco Caselli General Manager

Very nice view, people and town

Customer review rating 4.2/5

C. D. Couples - 16/11/2019 Confirmed reviews ALL

People from reception desk super OK. Breakfast in abundance. Position of the hotel right in the center and view to Etna amazing.

Disappointing

Customer review rating 4.2/5

Fleur Business - 14/11/2019 Confirmed reviews ALL

We were expecting way more from an Excelsior Hotel and a Mercure. The staff were very welcoming however the rooms are very disappointing. We had booked for a late check out as needed to have a place to wait for some equipment to be brought to us however we couldn't stand the smell in the room, coming from the old stinking carpets. We left even before the actual check out time. The wall paper is peeling off and the rooms are way to old and do not offer 4 star service we had paid for. The beds and pillows were too hard and we barely could get any sleep. The rooms had tea and coffee making facilities but only with paper cups which is far from 4 star service. Other than that the staff were friendly, the sheets and bathrooms were clean and it is just a shame that such a place is left to deteriorate in that manner!

Disappointed

TripAdvisor rating 3.5/5

FleurB26 Business - 14/11/2019 TripAdvisor review

Unfortunately the hotel is in desperate need of refurbishing. The staff are very welcoming however on going to the floors and on entering the rooms the carpets are immediately visible to be stained and smelly. The wallpaper in the rooms is peeling off and the the mattress and pillows are so hard that you get up with pain all over, if you manage to sleep at all. We had paid to have a late departure as needed to have somewhere to stay while waiting for some equipment to be delivered yet we left even before the normal check out time as couldn't stand the smell of the carpets in the room. Other than that, staff were pleasant, breakfast was good and sheets and bathroom were clean. Certainly does not fit an Excelsior hotel and also does not suit a Mercure.

Good morning Thank you for your time spent to write review, we will treasure as reported to improve everything. We have already signed a contract with new company for Maintence and Cleaning and we have already a new feeling best regards Francesco Caselli General Manager

Disappointing

Customer review rating 4.2/5

Jacqueline G. Friends - 31/10/2019 Confirmed reviews ALL

We found your hotel quite shabby and you need to fix the hallway carpets and the rooms. The bathroom had black mould growing on the grout and several places where the grout was missing altogether. The wallpaper was marked and in places was peeling from the walls. The exterior floodlights shone right in the room which was very unpleasant. Definitely below our expectations. The desk and bar staff were excellent, but I am sorry that I would never recommend your hotel.

Great Place to Stay!

Customer review rating 4.2/5

Sacramento C. Couples - 27/10/2019 Confirmed reviews ALL

Beautiful hotel, comfortable beds, helpful staff at front desk and amazing breakfast!! Would definately stay again.

Customer review rating 4.2/5

Roy F. Couples - 18/10/2019 Confirmed reviews ALL

Hotel was up to Accor standards and the view of Mt. Etna from our room was special. Unfortunately the fact that the hotel permits homeless/indigent people to lie/sleep and defecate on hotel property adjacent to the hotel entrance detracts from the enjoyment of the visit.

Comfortable Hotel

Customer review rating 4.2/5

Anthony F. Business - 08/10/2019 Confirmed reviews ALL

My stay at the hotel was very satisfactory with a comfortable room and hospitable experienced staff. The hotel is in a good location and I will definitely recommend it.

Location

Customer review rating 4.2/5

Barry G. Couples - 03/10/2019 Confirmed reviews ALL

Rooms above average. Bed comfortably

Disappointing

Customer review rating 4.2/5

Brett Friends - 10/09/2019 Confirmed reviews ALL

The view of Mount Etna from the room and the pleasant bar and restaurant staff were the highlights

Dear BRETT B., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Francesco Caselli General Manager

Good Hotel in downtown Catania

Customer review rating 4.2/5

David K. Business - 03/09/2019 Confirmed reviews ALL

The entrance of the hotel, and the bar area is very nice. The room is completely acceptable, especially for an older hotel. The gym area is horrible, no weights, and the aerobic machines are breaking down. the Hotel's main selling point is its location - everything is within walking distance.

Catania Mercure

Customer review rating 4.2/5

Claude M. Couples - 21/08/2019 Confirmed reviews ALL

Central hotel - needs refreshing to 21st Century Very old & slow elevators Mercure hotel only 1 small bottle of complementary water, whilst Novotel gives 2 bottles??!!

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