Dear Mario V. D. V., Thank you for your feedback. We do indeed welcome new interns each year, who are supervised and supported by our team to help them gradually learn the profession. Hospitality is a demanding industry, and we strongly believe it is important to give young people the opportunity and encouragement to discover this profession. We believe that passing on our knowledge, tolerance and, above all, kindness are essential when supporting those who are still learning. We are committed to investing in their training and guidance, with the aim of helping them improve and find their place in this profession. Beyond this particular point, we sincerely hope that you still enjoyed your stay, appreciated our hotel and had the opportunity to discover and enjoy Lille. Most importantly, we hope you left with some lovely memories of your time with us. Warm regards, Orlane - Reception Team Maison Louise Lille Centre - Handwritten Collection 36, rue D. Gand – 59800 Lille France T. +33(0) 3 59 57 47 00

Dear Ilma B., Thank you very much for your feedback! We are so pleased to know that you enjoyed your stay with us. We hope to welcome you back again on your next visit to Lille! Kind regards, Orlane - Reception Team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille France T. +33(0) 3 59 57 47 00

Dear Robin v. d. B., Thank you so much for this wonderful rating! We are thrilled to know that you had such an enjoyable stay. Your satisfaction is the greatest reward for our team, and we hope to welcome you back very soon! Kind regards, Orlane - Reception Team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille France T. +33(0) 3 59 57 47 00

Dear John V. L., Thank you for your feedback. We are delighted to hear that you enjoyed the hotel and your room. We are, however, sorry to hear that our breakfast did not meet your expectations. We are a little surprised, as we usually receive very positive feedback about it, but we fully understand that tastes and expectations can differ. We sincerely apologize that it was not to your liking and hope to have the opportunity to welcome you again for a better experience. Kind regards, Orlane - Reception Team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille France T. +33(0) 3 59 57 47 00

Dear Jeroen G., Thank you for your kind review! We are delighted that you enjoyed your stay and hope to have the pleasure of welcoming you back very soon. Kind regards, Orlane - Reception Team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille France T. +33(0) 3 59 57 47 00

Dear Marieke Bakker, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our location and the friendliness of our team. We certainly won’t miss the opportunity to share your lovely words with Clément! We hope to have the pleasure of welcoming you back to Maison Louise on your next visit to Lille. Warm regards, Orlane - L'équipe réception Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille France T. +33(0) 3 59 57 47 00

Dear Robert S., Thank you so much for your kind review! We are delighted that you enjoyed your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back to Maison Louise very soon! Orlane - Reception Team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

Dear Mrs M., Thank you for taking time to share your experience with us ! We are pleased to hear that the quality of service and our services have met up with your expectations ! We look forward to welcome you again for a new Handwritten Collection experience. Kind regards Dao ZORIC - Front Office Manager Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

Dear Marij, Thank you for taking time to share your experience with us ! We are pleased to hear that the quality of service and our services have met up with your expectations ! We look forward to welcome you again for a new Handwritten Collection experience. Kind regards Dao ZORIC - Front Office Manager Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

Dear PEGGY W., Thank you very much for your excellent review. We are delighted that you thoroughly enjoyed your stay and appreciated the services offered. Your kind words will be shared with the entire team. We look forward to welcoming you back to Maison Louise very soon! Orlane - Reception Team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

Dear MAARTJE V. D. B., Thank you very much for taking the time to share your detailed feedback following your stay at Maison Louise. We are delighted to read that you enjoyed our location in the heart of the Old Town, found your room comfortable, and appreciated the friendliness of our team. Your kind words are greatly appreciated. We also thank you for your constructive comments regarding the bathroom facilities, storage space, and the difficulties encountered with Netflix connectivity. Guest feedback is invaluable in helping us identify areas where we can continue to improve the overall experience we offer. Regarding breakfast, we are sorry that it did not fully meet your expectations. We strive to offer a selection of high-quality products, with a strong focus on local suppliers and homemade items, to ensure freshness and authenticity for our guests. We hope to have the pleasure of welcoming you back to Maison Louise on a future visit to Lille. Orlane - Reception Team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

Dear Yves H., Thank you very much for your kind review and rating. We are delighted to hear that you enjoyed your room, the breakfast, and the friendliness of our team. We look forward to welcoming you again very soon! Orlane - Front desk team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

Dear Myriam V. H., Thank you for taking the time to share your detailed feedback. We are very pleased to hear that you enjoyed the breakfast and the assistance from our bartender, and we will make sure to pass along your kind words to him. We are, however, sorry to hear that your experience at check-in and check-out did not meet your expectations. We usually receive excellent feedback regarding the quality of our welcome, and your comment comes as a surprise to us. We will therefore review this internally in order to better understand the situation and continue ensuring a service that meets our standards. We hope to have the pleasure of welcoming you again in the future! Orlane - Front desk team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

Dear DANIELLA V. G., A big thank you for your wonderful rating and kind comment! This is exactly the experience we strive to offer each of our guests. The whole team thanks you and hopes to welcome you again soon. Orlane - Reception Team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

Dear Sander H., Thank you very much for sharing your kind feedback. We are delighted that you enjoyed our ideal location, the ease of access, and the proximity to Lille’s city centre, as well as the friendliness of our team and your overall stay. We hope to have the pleasure of welcoming you again soon! Orlane - Front desk team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

Dear Maria V., Thank you very much for your kind feedback ! We’re really glad you enjoyed your stay, especially the comfort and the location in the city center. Hope to welcome you again soon! Orlane - Front desk team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

Dear Robin B., Thank you very much for your kind review! We are delighted to read that you enjoyed your stay and appreciated our prime location, right in the heart of the city. We hope to welcome you back again very soon! Orlane - Front desk team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00