Pullman Miri Waterfront 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 3.180 comentários

Pullman Miri Waterfront - Image 1
Pullman Miri Waterfront - Image 2
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Descrição

Extras do hotel

  • Convenient access to Miri City Centre

  • Web corner and free Wi-Fi in the entire hotel

  • All rooms will offer an ocean or river view

  • Covered parking with 24/7 security

  • 360 degrees breathtaking view of the city from The Executive Lounge on level 24.

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Localização do hotel

Pullman Miri Waterfront

Lot 1347 Miri Waterfront, Commercial Centre, Sarawak
98000 MIRI
Malaysia

GPS:4.398145, 113.985265

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.3/5  3.180 comentários

Classificação no TripAdvisor  4.0/5  599 comentários

Lousy Breakfast Service!

Classificação TripAdvisor 2.0/5

jokl78 Negócios - Avaliação certificada TripAdvisor

Room was ok. However poor breakfast. Glass plate and bowl they are all dirty. Both days also dirty. The cook at the egg station always showing hwr black and sour face for both days too. Not sure what is wrong with her. Food quality also dropped.

Dear jokl78, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.

Very comfortable stay

Classificação TripAdvisor 5.0/5

ryansg Avaliação certificada TripAdvisor

The hotel location is very central. It's a short walk to the new Times Square and there are plenty of restaurants and convenience stores nearby. The rooms are spacious and clean, and I love the big windows that provides a great view of the city or the sea. The beds are firm and comfortable. The breakfast spread is magnificent. There's a large selection of food. I loved the Sarawak laksa, and meat curries. Do note that it's RM68/person, if you did not include breakfast in your room booking. The executive lounge had wonderful views and the spread was good there too. Outside of breakfast and cocktail hour, there is no food, only drinks are available. Service was excellent and a highly of my stay. - Really appreciate the executive lounge staff for helping to bring food and drink to my aged parents. - Our service requests were attended to promptly (e.g. they sent maintenance to look at a bathroom leak almost immediately). - The cleaning staff smiled and greeted guests, and they were prompt with cleaning the rooms and replenishing water and toiletries. The gym has an improved layout, it's more spacious and easier to move around. However, the counter was unmanned, which made it tricky to get someone to turn on the jacuzzies. Do note the spa is currently closed. My family and I booked 4-5 rooms for a week to celebrate CNY and noticed a few areas which could be improved: 1. The aircon system is noisy, ranging from a humming sound to knocking as the thermostat disengages (this was in 2316). 2. Please replace the off-brand TV remotes. Most of them were hard to operate or the keys were stuck, and they kept increasing the volume or made it impossible to turn off the TV, as the TV would keep turning itself on. It drove me nuts before I figured out the problem and removed the batteries from the remote. 3. Our check in was delayed. We got one room at around 5pm, and we had to check in person a few times when recep said they would call. It was CNY and the hotel was fully-booked, and I can understand the difficulty but most hotels would offer to comp a couple of drinks for the delay. 4. I wanted to upgrade one of the deluxe rooms to access the executive lounge, but was told it was RM100/pax to access the lounge and another RM100 to upgrade the room. This is a lot more than booking the executive room in the first place. Maybe review how people can pay for upgrades more easily?

Dear ryansg, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.

Bad experience

Classificação TripAdvisor 3.0/5

IreneC3906 Avaliação certificada TripAdvisor

This is my worst trip. I booked via Accor app and intended it to be for three pax. But the app is dodgy and doesn't allow me to select three. So I selected two guest with club access. However upon arrival I was informed only two can access to the club, the third has to pay. I was also 'accused' of not booking for three pax. I showed the dodgy app to the staff and finally staff allows the third pax into the lounge, else we hv to pay more than 100rm for a crappy lounge . But this doesn't resolve my future issues. And this doesn't resolve the fact that only two can access to the breakfast at the ground floor lobby. This isn't my first time staying at pullman and isn't my first time at any hotel lounges. The staffs at le Méridien at sabah are much more flexible, allowing me to change room or modify request upon arrival. And when I booked with Méridien at kk, I was able to select three pax upon booking too. The lounge at Méridien is definitely far more superior than this pullman at miri. I don't understand why the staff at pullman doesn't allow me to modify the request of having the third pax.. Or having the third as part of the package deal that I am happy to pay instead of paying a ridiculous 100rm for a sub par lounge, sub par food.

Dear IreneC3906, Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Jean Guest Experience Manager.

Soberbo

Classificação TripAdvisor 5.0/5

José P Viagem a sós - Avaliação certificada TripAdvisor

Upscale que é um luxo acessível. Relação qualidade / preço insuperável. Localizado diante de mar e rio, infinity pool também para desfrutar disso, além de jacuzzi e saunas. Quarto requintado, chuveiro também com vistas. TV até com acesso a PL em directo. Pequeno almoço espectacular, da sala à oferta da mais variada, onde até se encontra queijo e fiambre que é raríssimo no SE asiático...

Dear José P, Thank you for such kind words! We are delighted to hear that you enjoyed your experience and look forward to welcoming you back again soon! Warmest regards, Annie Majidi Guest Experience Manager

Soberbo

Classificação TripAdvisor 5.0/5

José P Viagem a sós - Avaliação certificada TripAdvisor

Conforto com simples bom gosto. Tudo perfeito. Vista estupenda. Piscina infinity pool. Sauna, hammam, jacuzzi. Peq almoço até tinha queijo fatiado disponível, o que não encontrei nos outros hotéis Accor de Malaca a Singapura e Bangkok. Para um ocidental é elemento essencial. Quarto com tudo, inclusive jornal da manhã. Simpatia dos funcionários. Limpeza impecável.

Dear Jose, Thank you for staying with Pullman Miri Waterfront. It is our commitment to ensure that we deliver our best to all our guests during their stay and we are glad to hear that you enjoyed yours. Regards, Jane Salang Marketing & Communications Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.027 comentários 9.5/10 Localização
  • 2.843 comentários 7.6/10 Quarto
  • 1.877 comentários 7.9/10 Serviço
  • 52 comentários 7.4/10 Wifi
  • 1.281 comentários 8.2/10 Conforto
  • 1.168 comentários 5.2/10 Limpeza
  • 796 comentários 7.6/10 Café da manhã
  • 396 comentários 8.6/10 Atmosfera

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