Novotel Hanoi Thai Ha 5 sterren

We went there for a family vacation. The property is typically a business hotel located at busy cross roads in Hanoi. It’s a bit far from old quarter but the hotel helps you get taxi. Friendly staff speaks English. Buffet spread is good. Limited items for vegetarians. Overall satisfactory.

I book the room 2 days, when I took this room was very hot and when I called to receiptionis for support, He went to check and confirmed Air conditioner was ok, but after 3 hours at midnight the room was still hot and made me feel sick cause bed area was hot but other areas was normal and the atmostphere in the room was suffocating. I came back the receiptionist to grt support he was very uncomfortable and louder spoke to me, then required me come back home and waited for 20 minute and said no to escalate the case to his maneger (receptionist name is Long), and when I caomplaint he was dare to me write this issue to Trip advisor and escalate the case to his manager. I rememberred this was second times I spoke with this guy when I booked Novotel last time, and the last experienced was terrible the same cause his behavior. Even when I told I will write this issue to Trip advisor he still dare me do that and closed the door very strongly after I way back. Also my experience at Novotel Thai Ha today was terrible as Hotel also cut off air condition in the lift

A new hotel with spacious, clean and spacious rooms. The food and beverage selections are acceptable and staff well trained and friendly. A good business hotel. Only issue is the loud music from 26th lounge, which we can hear and feel from our 22nd floor.

We from crew. Everytime i checkin here in afternoon and night was hot, no AC at lobby. Poor hotel poor service. We from crew. Everytime i checkin here in afternoon and night was hot, no AC at lobby. Poor hotel poor service.

We found our home away from home here, with comfortable luxury amenities ( i love the Japanese automatic toilet ) 😆, very well appointed room, fabulous view over Hanoi downtown, very convenient location ( close to everything we need: Restaurants, nice local coffee shops, supermarkets, and the Hoang Cau Lake). Guess what’s the best here? Genuinely caring & kind staffs who always went extra miles to accommodate our needs. Since we traveled with a small toddler, the staffs always anticipated our needs in the breakfast buffet ( All supervisors at the buffet restaurant - Ms. Hoai & Ms. Nguyet, Chef Ninh, assisted us kindly with room cleaning & the male front office staff who always be there for us when we need. We definitely will come back next time shall travel bring us to Hanoi! 🤩👏🏻🌸