Avis-klantbeoordeling (ALL beoordeling) 4.4/5 288 beoordelingen
Novotel Hanoi Thai Ha
2 Thai Ha Street, Dong Da District
Toegang: 2.3 km / 1.43 mi 40 min walk / 9 min drive
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Food Exchange heeft een moderne inrichting, hoge plafonds en grote ramen met veel daglicht. Het biedt een uitgebreide selectie Vietnamese en internationale gerechten. Dag en nacht geopend.
De ruime, moderne en aanpasbare Novotel-kamer is een echte leefplek, perfect afgestemd op al uw wensen.
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Durgesh_Pandey Gezinnen - Gecertificeerde beoordeling door TripAdvisor
We went there for a family vacation. The property is typically a business hotel located at busy cross roads in Hanoi. It’s a bit far from old quarter but the hotel helps you get taxi. Friendly staff speaks English. Buffet spread is good. Limited items for vegetarians. Overall satisfactory.
Complaint service and receptionist behavior to the customer was terrible
MDL139 Zaken - Gecertificeerde beoordeling door TripAdvisor
I book the room 2 days, when I took this room was very hot and when I called to receiptionis for support, He went to check and confirmed Air conditioner was ok, but after 3 hours at midnight the room was still hot and made me feel sick cause bed area was hot but other areas was normal and the atmostphere in the room was suffocating. I came back the receiptionist to grt support he was very uncomfortable and louder spoke to me, then required me come back home and waited for 20 minute and said no to escalate the case to his maneger (receptionist name is Long), and when I caomplaint he was dare to me write this issue to Trip advisor and escalate the case to his manager. I rememberred this was second times I spoke with this guy when I booked Novotel last time, and the last experienced was terrible the same cause his behavior. Even when I told I will write this issue to Trip advisor he still dare me do that and closed the door very strongly after I way back. Also my experience at Novotel Thai Ha today was terrible as Hotel also cut off air condition in the lift
401phin Zaken - Gecertificeerde beoordeling door TripAdvisor
A new hotel with spacious, clean and spacious rooms. The food and beverage selections are acceptable and staff well trained and friendly. A good business hotel. Only issue is the loud music from 26th lounge, which we can hear and feel from our 22nd floor.
No AC at Lobby
kangj395 Zaken - Gecertificeerde beoordeling door TripAdvisor
We from crew. Everytime i checkin here in afternoon and night was hot, no AC at lobby. Poor hotel poor service. We from crew. Everytime i checkin here in afternoon and night was hot, no AC at lobby. Poor hotel poor service.
A home away from home for us!
815nguyenm Gezinnen - Gecertificeerde beoordeling door TripAdvisor
We found our home away from home here, with comfortable luxury amenities ( i love the Japanese automatic toilet ) 😆, very well appointed room, fabulous view over Hanoi downtown, very convenient location ( close to everything we need: Restaurants, nice local coffee shops, supermarkets, and the Hoang Cau Lake). Guess what’s the best here? Genuinely caring & kind staffs who always went extra miles to accommodate our needs. Since we traveled with a small toddler, the staffs always anticipated our needs in the breakfast buffet ( All supervisors at the buffet restaurant - Ms. Hoai & Ms. Nguyet, Chef Ninh, assisted us kindly with room cleaning & the male front office staff who always be there for us when we need. We definitely will come back next time shall travel bring us to Hanoi! 🤩👏🏻🌸
Xin Chào 815nguyenm, Ban Quản Lý Khách sạn rất cám ơn Quý khách đã để lại đánh giá tốt cho Khách sạn Novotel Hanoi Thái Hà. Chúng tôi rất vui khi đọc được trải nghiệm chi tiết và tuyệt vời của Quý khách trong chặng ở vừa qua, đồng thời phản hồi này cũng đã được chia sẻ tới đội ngũ nhân viên, đặc biệt là Ms. Hoài, Ms. Nguyệt và Chef Ninh. Đội ngũ nhân viên rất mong sớm được chào đón Quý khách quay lại và có những trải nghiệm tuyệt vời hơn Trân Trọng, Minh Thu Ban Quản Lý Khách Sạn Novotel Hà Nội Thái Hà
In samenwerking met TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price