Elkonin Tel Aviv Hotel - MGallery 5 stars

Dear Mr. E., Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your input as it helps us improve our services. I would like to extend our sincerest apologies that your experience did not meet your expectations. We are deeply sorry to hear about the issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it is clear that we fell short on this occasion. Rest assured that we take your comments seriously and will use them as an opportunity for improvement. We would like to make it up to you and regain your trust. If you would be willing to give us another chance, please contact our Guest Relations Manager at al… or by phone +972 54… so that we can discuss your concerns further and offer a more satisfactory experience during your next visit. Once again, we apologize for any inconvenience you experienced during your stay. We appreciate your feedback, as it helps us make the necessary improvements to provide a better experience for all our guests. Your satisfaction is our utmost priority, and we hope to have the opportunity to welcome you back to our hotel in the future. Thank you for choosing Elkonin Tel Aviv Hotel, and we look forward to the opportunity to serve you better. Your Sincerely, Alexandre Guest Relation Manager

Dear Arne, We very much appreciate your comments regarding your stay at Elkonin Tel Aviv Hotel - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your Sincerely, Alexandre Assedo Guest Relation Manager

Dear Joel, We are absolutely delighted to read your glowing review of our hotel. Thank you so much for taking the time to share your positive experience. It's truly heartwarming to learn that you enjoyed your stay with us and found our services and amenities to your satisfaction. We are committed to providing the best possible experience for our guests, and your feedback reassures us that we are on the right track. Your kind words about Nahum and staff friendliness are greatly appreciated. We will be sure to pass on your compliments to our dedicated team members who work tirelessly to ensure every guest feels special. We can't wait to welcome you back to our hotel in the future. If you have any special requests or need assistance with anything during your next stay, please don't hesitate to contact us. Once again, thank you for choosing our hotel, and we look forward to the pleasure of serving you again soon. Warm regards, Alexandre Assedo Guest Relation Manager

Dear Bar, Thank you so much for taking the time to share your wonderful review! We're absolutely thrilled to hear that you had such a fantastic experience during your stay with us. Our team takes great pride in providing exceptional service, and your kind words about our staff's friendliness and dedication mean the world to us. It's always our goal to make each guest feel at home, and we're delighted that we achieved that with you. We're also delighted that you found your room comfortable and well-appointed. We believe in paying attention to the little details, and it's great to hear that our efforts were appreciated. And of course, a hearty breakfast is an essential part of a great hotel stay, so we're delighted that you enjoyed our offerings. Your comments regarding the pool and food option have not gone unnoticed. We understand the importance of cleanliness and food variety and we will be immediately addressing this concern with our team to ensure that such issues do not recur in the future. Once again, thank you for choosing our hotel, and for your generous praise. We can't wait to welcome you back on your next visit. Please feel free to reach out if you need anything in the meantime. Warmest regards, Alexandre Assedo Guest Relation Manager

Dear Mr. Z., Thank you for sharing your feedback with us following your recent stay. We genuinely appreciate your honesty, and we're deeply sorry to hear about the challenges you encountered during your visit. To express our sincere apologies and our commitment to making things right, we'd like to offer you a compensation package. We understand that your experience did not meet our usual standards, and we want to take every possible step to regain your trust. Our compensation package for your inconvenience includes: - 50% refund on your last night - 5000 courtesy point which you can use in every Accor Hotel - A voucher for our Spa by Clarins for two treatments Please know that your comfort and satisfaction are our top priorities. We have already taken steps to address the issues you raised and to prevent them from happening again. Your feedback helps us improve, and we're committed to ensuring that your next stay is nothing less than exceptional. To redeem your compensation package, please contact our Spa team at +972 54…. They will assist you in scheduling your future stay and spa reservation. Once again, we sincerely apologize for any inconvenience you experienced, and we thank you for giving us the opportunity to make amends. We look forward to welcoming you back and providing you with the outstanding experience you deserve. Warm regards, Alexandre Assedo Guest Relation Manager