Sofitel Luang Prabang 5 étoiles

Dear Pascal D., Thank you very much for taking the time to share such a wonderful review of your stay at Sofitel Luang Prabang. We are truly delighted to know that your experience with us was so memorable. It is a pleasure to hear that you enjoyed the unique history of our former governor’s residence, the peaceful gardens, and the relaxing atmosphere of the property. We are especially glad that the daily shuttle service and the facilities, from the swimming pool and restaurant to the comfort of your Garden Suite with its private garden and outdoor bathtub, helped make your stay both enjoyable and relaxing. Most importantly, thank you for recognizing the efforts of our team. Your thoughtful mention of Andrew Gianfranco-Cotel, along with Nouy, Mei, Leng, and Chan, means a great deal to all of us. We will certainly share your kind words with the entire team, as they will be very encouraged to know they helped make your stay unforgettable. We sincerely hope to have the pleasure of welcoming you back again soon for another relaxing stay in beautiful Luang Prabang. With warm regards, Chanbormey LENG (Mei) Cluster Front Office Manager Sofitel Luang Prabang & 3 Nagas Luang Prabang

Dear Alain G., Thank you very much for taking the time to complete our Guest Satisfaction Survey following your recent stay with us. We truly appreciate your valuable feedback. Your comments are extremely important to us, as they help us continuously improve our service and ensure we deliver memorable experiences to all our guests. It was our pleasure to have you stay with us, and we hope we were able to make your visit enjoyable and comfortable. We sincerely look forward to welcoming you back again in the near future. With warm regards, Chanbormey LENG (Mei) Cluster Front Office Manager Sofitel Luang Prabang & 3 Nagas Luang Prabang

Dear Etienne H., Thank you very much for sharing your feedback following your stay at Sofitel Luang Prabang. We are delighted that you enjoyed our peaceful garden setting and found our team to be efficient and friendly, your kind words truly mean a lot to us. Thank you as well for your comment regarding the lighting in the room. We value your feedback and will certainly take it into consideration as we continuously look for ways to enhance our guest experience while preserving the authentic character of our property. We hope to have the pleasure of welcoming you back for another relaxing stay in beautiful Luang Prabang. Warm regards, Chanbormey LENG (Mei) Cluster Front Office Manager Sofitel Luang Prabang & 3 Nagas Luang Prabang

Cher Antoine, Nous vous remercions sincèrement d'avoir pris le temps de partager votre avis suite à votre récent séjour au Sofitel Luang Prabang. En tant que membre Platinum, votre fidélité à la marque Sofitel nous est précieuse et nous accordons une attention toute particulière à vos observations. Je suis ravi de lire que vous avez trouvé la conception de notre hôtel, installé dans cette ancienne prison historique, incroyable, et que vous avez particulièrement apprécié la sérénité de notre jardin ainsi que la qualité de notre petit-déjeuner. Cependant, c’est avec beaucoup de regret que j’ai pris connaissance de votre déception concernant l’état de votre chambre. Je vous présente mes excuses les plus sincères pour ces manquements qui ne reflètent pas les standards d’excellence de notre enseigne. Vos remarques précises sur la robinetterie, le mobilier et l’entretien général ont été immédiatement transmises à notre Directeur Technique ainsi qu'à notre équipe de maintenance pour un audit complet et des actions correctives immédiates. Nous avons à cœur de préserver le charme authentique de ce site classé au patrimoine mondial de l'UNESCO tout en offrant le confort moderne d'un établissement de luxe, et votre retour nous est essentiel pour nous améliorer. Nous espérons avoir le plaisir de vous accueillir de nouveau afin de vous offrir une expérience totalement irréprochable et regagner ainsi votre confiance. Bien cordialement, Aitthiphol Kamolsatian (Max) Cluster Front Office Manager Sofitel Luang Prabang & 3 Nagas Luang Prabang

Dear Francois C., Thank you for your perfect 100/100 rating and for your kind words regarding our historical setting and service. As a Gold Member of ALL – Accor Live Limitless, your loyalty is very important to us, and I am pleased that your room upgrade and the overall level of recognition met your expectations. I will be very proud to share your compliments with our Restaurant Manager and our Cluster General Manager; they will be delighted to know their efforts contributed to making your stay memorable. I did notice that you weren't able to enjoy your welcome drink during this visit. Please rest assured that on your next stay, we will have a refreshing signature cocktail (or two!) waiting for you to enjoy by the pool. We look forward to welcoming you back to our sanctuary in Luang Prabang very soon. French Translation: Cher Francois, un grand merci pour cette note parfaite ! Nous sommes ravis que le cadre historique et le confort de notre établissement vous aient séduit. Je ne manquerai pas de transmettre vos remerciements à la responsable du restaurant ainsi qu'au directeur du cluster. Au plaisir de vous accueillir de nouveau prochainement ! With warm regards, Aitthiphol Kamolsatian (Max) Cluster Front Office Manager Sofitel Luang Prabang & 3 Nagas Luang Prabang