Dear guest, Thank you for taking the time to share your feedback following your stay at ibis Styles Basel City. We are sorry to learn that your stay did not fully meet your expectations. Nevertheless, we would like to comment on a few of the points you raised. You mentioned that the family room was too small and that the beds were uncomfortable. While we respect that comfort is a matter of personal preference, our family rooms consistently receive positive feedback from guests and are generally appreciated for their size and layout. Regarding your arrival, we noticed that you rated your check-in experience 40/100, although your comment states that the check-in "was done easily by the staff." We are therefore unsure what led to such a low rating and would have appreciated more details, as this would help us better understand your experience. You also mentioned that the shower was uncomfortable. Unfortunately, this comment is too general for us to identify any specific issue. Additional details would have been very helpful in allowing us to investigate and, if necessary, take appropriate action. We are, however, pleased to see that you appreciated the cleanliness of the hotel, our team, the Wi-Fi, and that your check-out experience met your expectations. Thank you once again for your feedback. We value constructive comments, as they help us better understand our guests' expectations and continuously improve our services. Kind regards,

Dear guest, Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our location and found our breakfast to be exceptional. Your feedback is greatly appreciated. Ibis Styles Basel City Reception, Front Office

Dear Atalay A., Thank you for your feedback regarding your recent stay. We regret that the cleanliness of the breakfast items and the pillow covers did not meet your expectations. Your comments will be taken into consideration for our ongoing improvements. Ibis Styles Basel City Reception, Front Office

Değerli Misafirimiz, Otelimizle ilgili güzel yorumunuz için teşekkür ederiz! Konaklamanızdan memnun kaldığınıza sevindik. En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız. Saygılarımızla, Ibis Styles Basel City Reception, Front Office

Dear guest, Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed our location and found our property to be clean and quiet. We appreciate your comments about the room size and breakfast, which will be taken into consideration. Ibis Styles Basel City Reception, Front Office

Dear Ferdi i., Thank you for your feedback. I am sorry to hear about the heating and Smart TV issues you experienced during your stay. Your comments are valuable in helping us improve our services for future guests. Ibis Styles Basel City Reception, Front Office

Dear Ahmet C., We very much appreciate your comments regarding your stay at the ibis Styles Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Styles Basel City Team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Sayın Munir G., ibis Styles Basel City ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Front Office, Reception Ibis Styles Basel City

Dear Irmak C., We very much appreciate your comments regarding your stay at the ibis Styles Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am however sorry to hear that there was a technical issue with your room and apologise for the discomfort this caused you. Thank you again for sharing your experience, and we hope to see you again soon! Sincerely, Front Office, Reception Ibis Styles Basel City