Dear guest, Thank you for your kind words regarding our location and the helpfulness of our reception staff. We are pleased to hear that you enjoyed your stay with us. Best regards, ibis budget Basel City

Dear guest, Thank you very much for your score of 80/100 and for sharing your feedback. We are pleased to hear that you appreciated our convenient location and found your stay comfortable overall. We also appreciate your comment regarding the size of the rooms, as guest feedback helps us identify areas where we can improve. We hope to have the pleasure of welcoming you back on your next visit to Basel. Kind regards, The ibis budget Basel City Team

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our clean and functional rooms, as well as the friendliness of our staff. However, we regret to hear that noise from the nearby train affected your sleep quality. We understand that breakfast pricing can be a concern and appreciate your input on this matter. Your observations are valuable as we strive to enhance our guests' experiences. Goodbye and best regards, ibis budget Basel City

Dear Mualla K., Thank you for your comments. We would like to express our regret regarding the negative experiences you encountered during your stay. We understand that the dimensions and arrangement of the room can affect comfort. Creating more space for our guests to organize their belongings is an important matter in enhancing their accommodation experience. However, our rooms meet the international standards of the Ibis budget brand. If you’re looking for more comfort, we’d be happy to recommend the Novotel**** and the Ibis Styles***. The issue you experienced with ventilation is a situation that must be taken into consideration regarding the importance of our guests staying in a healthy environment. We are sorry that the inability to open the window negatively affected the airflow within the room, as well as your comfort. We recommend that, no matter where you go, you please report any complaints to our front desk; they are there to assist you, and in most cases, a solution can always be found. Regarding the windows in our hotel, this is a safety regulation throughout the city of Basel. Nevertheless, we have a window opener available at the front desk that you can borrow at any time. Your valuable feedback is extremely important for us to improve our services. Regardless, we would like to sincerely apologize for any inconvenience caused. We would be delighted to welcome you back. Sincerely, ibis budget Basel City

Dear guest, we look forward to your comments about your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We will share your comments with our team. However, we regret that your experience regarding the furnishing and layout of the room did not meet your expectations. Please allow us to mention that the rooms are made according to the standard brand of the ibis budget hotels. For your comfort, we recommend to have a look at the 3-star Ibis Styles hotel or 4-star Novotel. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, your ibis budget Basel City team

Sayın Ibrahim C., Yorumlarınızı dikkate aldığımız için teşekkür ederiz. Konaklamanız sırasında yaşadığınız olumsuz durumlar için üzgün olduğumuzu belirtmek isteriz. Oda pencereleri ile ilgili prosedürlerimiz ve elektrik prizlerinin kullanımı hakkında eleştirilerinizi anlıyoruz. Misafirlerimizin konforu bizim için çok önemli ve bu tür geri bildirimler, hizmetlerimizi geliştirmemizde yardımcı olmaktadır. Saygılarımızla, ibis budget Basel City

Madam, Thank you for your message. I fully understand how upsetting it can be to lose a personal item, especially one that had sentimental value. However, I would like to clarify once again what we have already explained during your previous calls. From the moment you informed us about your missing watch, our team carried out all the necessary checks: a full inspection of your room, verification of the lobby, the breakfast area, the corridors and all common areas, as well as a complete check with our housekeeping team, who always report any item they find. Unfortunately, no watch matching your description has been found. We also asked you for more precise information to help us refine the search, as this is essential for lost‑and‑found procedures. Without these details, and given that nothing has been found anywhere in the hotel, we cannot go beyond the steps already taken. Please understand that we cannot be held responsible for an item that only the guest had in their possession, especially when all our checks have come back negative. We always apply strict protocols for lost items, and whenever something is found, we keep it safely and even arrange international shipping for our guests when needed. For this reason, it is unfortunate that you chose to give us a rating of 1, as this situation does not reflect the work of our entire team. Our staff puts a great deal of effort into ensuring the best possible guest experience — even as a 1‑star hotel in Switzerland — and we take pride in consistently finding and returning lost items whenever they are actually found on our premises. Of course, should your watch appear at a later stage, we will contact you immediately. We remain at your disposal for any further clarification. Ibis Budget Basel City

Dear guest, Thank you for your feedback. We are pleased to hear that you appreciated the cleanliness and the early check-in option. However, we regret that noise from the nearby tracks affected your stay. We value your insights as they help us improve our services. Goodbye, and best regards, ibis budget Basel City