Mercure London Heathrow

Mercure London Heathrow 4 estrelas

Nota clientes Avis (Classificação ALL) 4.0/5 174 comentários

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Descrição

Extras do hotel

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

Hotel aprovado por ALLSAFE

Localização do hotel

Mercure London Heathrow

Shepiston Lane, Hayes, Middlesex
UB3 1LP Londres
Reino Unido

  • TRANSPORT FOR LONDON:  ROUTE 140 STATION ROAD

  • TRANSPORT FOR LONDON:  PICCADILLY T1,2 &3

  • De avião

    LONDON HEATHROW A 3 km / 1 milhas

  • De carro

    MOTORWAY M4 JCT, 4 A 2,41 km / 1,5 milhas

  • De comboio

    HAYES AND HARLINGTON A 1,61 km / 1 milhas

GPS:51.494497, -0.430612

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião

BORDERS RESTAURANT

O Borders Restaurant inclui uma seleção versátil para refeições formais ou informais. O seu objetivo é disponibilizar um menu contemporâneo com ênfase em produtos frescos e sazonais.

As nossas opções de alojamento

Os 184 quartos recém-remodelados foram concebidos com um ambiente contemporâneo e confortável para hóspedes em negócios ou lazer. Escolha entre quartos Standard, Superior e Privilege, quartos comunicantes e quartos familiares.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.0/5  174 comentários

Classificação do TripAdvisor  3.5/5  1.428 comentários

Always reliable and comfortable

Nota Tripadvisor 5.0/5

Mary F Avaliação com certificação TripAdvisor

It's tough after COVID for all service industries. Everyone was great and the room was clean and comfortable. The food in the restaurant was great as was the service. What did I miss? I had a free drink ticket given to me but they said they couldn't take it at the restaurant. I'm not clear why. And I miss the airport shuttle! Cabs are expensive!

Dear Mary F, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and we would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Front Office Manager

Don’t stay here for What ever reason you have

Nota Tripadvisor 1.0/5

thetravler2022 Avaliação com certificação TripAdvisor

We stayed here for a night, Thank god. But that night we stayed there it was horribla. You couldnt flash the toilet, it was dirty, the cops was used everything was just bad. I wouldn’t recommend this place to anyone

Dear thetraveller2022, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services not fully up to your expectations. We would be grateful if you can elaborate the issues so that we can carry out the necessary procedures. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, General Manager

Small cold room

Nota Tripadvisor 2.0/5

clairejb222 Negócios - Avaliação com certificação TripAdvisor

Cold, small room with very noisy heating, which needed to be on because of the room temperature. Soft bed with hard pillows. No mention of complementary drink or room up grade which should come with Gold Status!

Dear clairejb5652022, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to note that the product were below expectations and the team missed the vouchers. This is to inform you complimentary upgrades are subject to availability and this was provided to via a Superior Double room instead of standard queen originally booked. For your information, the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Nonetheless, I hope this does not deter you from staying with us again. Please feel free to inform us if we can be of any further assistance. Regards, General Manager.

Road Trip to Jolly Old England

Nota Tripadvisor 2.0/5

sulu205 Avaliação com certificação TripAdvisor

This hotel will nickle and dime you. The do not disturb sign wasn't acknowledged. I had to park behind the hotel, on the grass, in a suspect neighborhood and was charged. Diamond members do not eat free on the weekend here. The room wall chargers did not work. In order to charge my laptop or cell phone I had to unplug the light. When I question the Diamond member free weekend breakfast I was given free drink vouchers. Which I was told I was supposed to get at check in. They turned off our room keys after check in even though it was paid up for the weekend. I would not recommend this hotel to anyone. Unless you want to hide from the Law

Dear sulu205, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. I wanted to clarify the points observed by you. The grassy parking area falls within the private grounds (and hence chargeable) of the hotel which is secured by a 6 feet high fence. I am not sure if you were were able to see this from your parking location. I would be grateful if you provide us with the room number which you stayed so that I can personally investigate the issues. We indeed allow free breakfast for Diamond members as long as the booking has been received from direct channel. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, General Manager

First time

Nota Tripadvisor 4.0/5

Dreamer39083422508 Negócios - Avaliação com certificação TripAdvisor

First time here and although was given an upgraded room it turned out to be an adapted disabled person room which had handrails around the toilet and a normal bath!!!!! The bathroom was not as clean as it could be with hair on the floor and power outlets were not best placed for work as there was no desk as such.

Dear Dreamer39083422508, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to note that you enjoyed your stay with us in some respects and are grateful for your thoughtful comments. We would definitely carry out the necessary procedures. Please feel free to inform us if we can be of any further assistance. Regards, General Manager

Em parceria com TripAdvisor

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