Mensagem informativa

Hotel Novotel London Heathrow Airport - M4 Jct 4 4 estrelas

Nota clientes Avis 4.2/5 11.730 comentários

Hotel aprovado por ALLSAFE

Reservar este hotel

Quarto 1

Número de pessoas
Idade das crianças

Garantia do melhor preço

Como funciona?
Accor Live Limitless

Grátis: torne-se membro

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+ 24 Serviços

Extras do hotel

  • Um hotel com certificação ALLSAFE, atribuído pela Clifton

  • A 10 min. de carro do Aeroporto de Heathrow e 5 min. de carro do Stockley Business Park

  • O transporte de ligação Hoppa assegura o transporte do hotel para o aeroporto

  • Restaurante interno e instalações de lazer, incluindo ginásio e piscina coberta aquecida

  • Piscina interior aquecida e ginásio bem equipado

Serviços no hotel e nas proximidades

Check-in desde as 14h00

Check-out até às 12h00

Serviços a pagar

Serviços e informações práticas
  • Check-in online
  • Wi-fi/Acesso à Internet
  • EstacionamentoServiços a pagar
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais permitidosServiços a pagar
  • Hotel 100% para não-fumantes
  • Ar condicionado
  • Transporte do AeroportoServiços a pagar
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • CHECK-OUT TARDIO ATÉ ÀS 17:00Serviços a pagar
  • Lavagem a seco/serv. passadeira
  • Lojas/shopping
Lazer e atividades
  • Piscina interna aquecida
  • Sala de ginástica
  • Outras atividades desportivas
Catering
  • Pequeno-almoçoServiços a pagar
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Serviços empresariais
  • 15 Sala(s) de reunião
  • Área de Internet (Macintosh)
  • Business center c/ assistência
  • Servicio disponible fotocopia/impresión

Localização do hotel

Novotel London Heathrow Airport - M4 Jct 4

Cherry Lane
West Drayton
junction 4m4
UB7 9HJ heathrow
united kingdom

Tel: +4401895431431

Fax: (+44)1895/431221

Check-in desde as 14h00

Check-out até às 12h00

  • H51 :  H51 HEATHROW T 4&5 (Paying)

  • HEATHROW HOPPA :  H 1 HEATHROW T 123 (Paying)

  • UXBRIDGE - HOUNSLOW :  222 UXBRIDGE/HOUNSLOW (Paying)

  • PICCADILLY LINE :  Picadilly Line HEATHROW Terminals 1, 2 & 3

  • De avião

    LONDON CITY AIRPORT A 35 km / 21,88 milhas

  • De avião

    LONDON GATWICK A 100 km / 62,5 milhas - Transporte Pagante

  • De avião

    LONDON HEATHROW A 1,53 km / 0,95 milhas - Transporte Pagante

  • De avião

    LONDON STANSTED A 150 km / 93,75 milhas - Transporte Pagante

  • De barco

    NEWHAVEN A 150 km / 93,75 milhas

  • De barco

    SOUTHAMPTON A 100 km / 62,5 milhas

  • De helicóptero

    NORTHOLT A 13 km / 8,13 milhas

  • De carro

    MOTORWAY 25 A 5 km / 3,13 milhas

  • De carro

    MOTORWAY 4 A 1 km / 0,63 milhas

  • De comboio

    HAYES & HARLINGTON A 5 km / 3,13 milhas

  • De comboio

    WEST DRAYTON A 2 km / 1,25 milhas

GPS:51.497383, -0.455642

As nossas opções de alojamento

Espaçoso, de design contemporâneo e perfeitamente modulável, o quarto Novotel é um verdadeiro espaço para viver, adaptando-se a todas as exigências.

Quarto Superior com 1 cama Queen + sofá-cama

  • Número máx. de pessoas: 4
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • Telefone com ligação direta

Quarto Superior com 2 camas indiv.

  • Número máx. de pessoas: 2
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • Telefone com ligação direta

Quarto Executive com 1 cama tamanho Queen e sofá

  • Número máx. de pessoas: 4
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • Telefone com ligação direta
Quartos

Os nossos restaurantes e bares

RESTAURANT

Tipo de cozinha: Internacional

Estimule o seu palato no Novotel. Desfrute de pratos locais e internacionais simples, mas autênticos, num ambiente descontraído.Quer pretenda comer ou apenas pedir uma bebida, o restaurante tem aquele toque especial que apenas encontrará no Novotel.

Menu (PDF)

Almoço

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

18:00 - 22:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

BAR

Foto não contratual

Desfrute do ambiente animado do Novotel. Num cenário elegante, escolha entre uma seleção de cervejas, vinhos e cocktails servidos pelos nossos simpáticos funcionários. O bar movimentado é um local perfeito para se divertir ou para relaxar e descontrair.

Menu (PDF)

Almoço

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 15

  • Tamanho máximo: 230

  • Capacidade máxima: 180 pessoas

  • Capacidade máxima para banquetes: 120 pessoas

Descobrir mais

Avaliações dos nossos clientes sobre o
Novotel London Heathrow Airport - M4 Jct 4

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 4.2/5

11.730 comentários

tripadvisor

Classificação do TripAdvisor 4.0/5

3.299 comentários

2020 Certificado de Excelência do TripAdvisor
Certificado de excelência 2020

An essential travel stay

Nota Tripadvisor 3.0/5

Margaridarauj0 15/01/2021 Avaliação com certificação TripAdvisor

We had a great stay due to the circumstances we are currently in this pandemic. We had to stay 3 days at the Novotel to wait to fly out of the UK. The room had an okay layout, I was sharing with my friends and felt that we all had our privacy when needed. The main thing that bothered me was the some shady stains on the wall. Everything else was clean in the room. My stay was great because of Corina, she is absolutely amazing and I can only wish her the best for her future. She was helpful, friendly and super quick with any of our requests. I would come back if I needed to stay overnight in Heathrow knowing that Corina was there and could say hi to a friendly face again! Value for money is there as it was quite cheap. I think my overall score would have been higher if I had visit the Hotel when all the facilities were open. This score is based on the fact that we are in a middle of a pandemic and the room itself did not have the best walls, carpet stains and tv (only two channels).

Nice stay but no 24 hour room service like stated.

Nota Tripadvisor 5.0/5

lisa340d0nnell 05/11/2020 Avaliação com certificação TripAdvisor

Food was nice pool was nice. However wanted to order room service for food after 11pm to be told they they didn't want to turn the ive back in and there was only one member of staff on duty so he could not cook and watch reception at the same time. So had to order food which took over 1 and half hours to come as it was a Sunday. But over all a great stay.

Dear lisa340d0nnell, Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do have full room service menu available until 23:30hrs, limited room service menu thereafter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira

not happy with the service no communication via the accor reservation to the hotel bookings wrong i have emails asproof

Nota Tripadvisor 1.0/5

safiashah1927 16/08/2020 Avaliação com certificação TripAdvisor

i am not happy with our stay to novatel im a loyal customer i travel 3 hours every year maybe x2 in a year to visit this hotel this time round im really upset and annoyed with the service communication the whole week of our holiday runied my anixty levels are really high i came to relax enjoy my self instead i been upset and low not good at all

Dear safiashah1927, Thank you for your review. Please accept my sincere apologies for any shortcomings experienced. Your feedback is very appreciated and it assists us in making improvements to our services. Our team has been in contact with you and have now resolved your issue. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira

Very pleasant hotel and staff

Nota Tripadvisor 5.0/5

hgospic 23/06/2020 Avaliação com certificação TripAdvisor

I stayed in the hotel with my dog for a night in the midst of the Corona pandemic, when most of hotels were closed or not accepting visitors. I am very grateful for that. The hotel is very clean, the staff is most kind. I would definitely return here.

Dear hgospic, Thank you for your review. I am so pleased that you enjoyed your stay with us. I am glad to read that our team looked after you, please be assured that your review has been duly shared with the team. I hope to have the pleasure of welcoming you back soon in the future. Kind regards Agnello Silveira

This Place Has Changed For The Worse...

Nota Tripadvisor 3.0/5

Jimburbs 11/03/2020 Avaliação com certificação TripAdvisor

Turned up early, having selected a pre-noon online check-in time, as I always have. The jobs-worth we encountered wanted £20 per room to facilitate this. I have stayed here more than 10 times and never encountered this previously. I told her that we would just store bags and check in later, but then found that we needed to pre-pay car park as that had been sold off to a private contractor. As we stayed an hour over 24 hours, I expected to be charged another few for parking. I offered to pay whatever was due, but was told that this would not be necessary. Whilst this was welcome, I am not confident and would not be surprised to be billed £100 by some random 3rd party. I stay at Accor hotels venues 10-12 Times a year. I might be finding a new provider...

Dear Jimburbs, Thank you for your review. We indeed charge early check in fee should you wish to check in early hours, alternatively we do give an option to our guests to store bags in our luggage room. With regards to the car park, we have ANPR system which most hotels use nowadays and is managed by third party company. I hope you will give us a chance by staying with us again. Kind regards, Agnello

Good Location

Nota Tripadvisor 4.0/5

James A Business - 16/02/2020 Avaliação com certificação TripAdvisor

Hotel well located on the edge of the Motorway links. Also very close to Heathrow airport. Room was large and the bed very comfortable. Breakfast had a good selection to cover most tastes. Bar area was large open and bright with a reasonable selections of drinks available. Staff were helpful and friendly.

Dear James A, Thank you for your review. I am so pleased that you enjoyed your stay with us, including the location. I am glad to read that our team looked after you, please be assured that your review has been duly shared with the team. I hope to have the pleasure of welcoming you back soon in the future. Kind regards Agnello Silveira

Great quality, value and location!

Nota Tripadvisor 5.0/5

curvychrisandra2 07/02/2020 Avaliação com certificação TripAdvisor

This is an excellent hotel to stay at if you need to get to the LHR airport quickly. It really is a 5 min drive away! The hotel is very modern and has a nice restaurant/bar. Unfortunately, I didn’t have get the chance to use the pool. The hotel staff was helpful and kind.

Dear Escape10702598792, Thank you for the great review. I am truly delighted to read such a good feedback following your stay. Your positive feedback about the hotel is rewarding and I made sure to share with the team. I look forward to welcoming you back in the near future. Kind regards, Agnello Front Office Manager

OK hotel to stay a night or two

Nota Tripadvisor 4.0/5

psochon Business - 25/01/2020 Avaliação com certificação TripAdvisor

This is a nice hotel. I liked the lobby and bar area and the rooms are quite spacious. I find it a bit too expensive for what it offers though. Room service price of £5 seems to be also on the high side. What I didn't like the most is the car park payment system which is ridiculous. At reception desk they give you 3 options. Either install an app which has 1.5 star rating on Google Play, call some number to pay by card or pay at the machine with coins. I can't think of anything less convenient.

Dear psochon, Thank you for taking the time to tell us about your experience in detail at Novotel Heathrow M4/J4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We have now started taking car park payments at the reception too for convenience to our guests. Again, thank you for choosing our hotel. Kind regards, Agnello

Good stop over

Nota Tripadvisor 5.0/5

John A Solo travel - 13/01/2020 Avaliação com certificação TripAdvisor

This was a very convenient place to stay. Easily accessed by Hotel Hoppa bus from both terminal 3 and terminal 5. The accomodation was comfortable and easily accesible. The check in and check out went smoothly.

Dear John A, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at NOVOTEL London Heathrow and that we exceeded your expectations. We look forward to welcoming you back again soon. Kind regards, Agnello Silveira

Mrs martina smith

Nota Tripadvisor 1.0/5

Wander820025 Family - 04/01/2020 Avaliação com certificação TripAdvisor

I stayed there on the 30th of December 30 to the 1st of January it was a disaster the heater in my room was broke the manager was not helpful I asked for my money back they would not give it back I could not breve in the room as I have asthma not happy The staff and the manager was not helpful very unpleasant

Dear Wander820025, Thank you for your review. I am sorry to hear about your experience again and that our service was not up to your standards.As mentioned via the email, the setting for AC unit was incorrect and our maintenance team did resolve the issue. I hope you give us another try if you're back in the area as we'd love to make that next one more remarkable than the last. Sincerely, Agnello

Good location just off the motorway

Nota Tripadvisor 3.0/5

hpa048 Couples - 01/01/2020 Avaliação com certificação TripAdvisor

Hotel is located just off the M4 and easely reached. Parking limited with old fashion ticket machine with coins. Reception good and friendly personel , rooms good although little dated. Good breakfast with multiple choice.

Dear hpa048, Thank you for your review. Your feedback is very appreciated and it assists us in making improvements to our services especially our car park system. On a positive note we are glad you found the location of our hotel convenient to your needs and our staff looked after you. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira

Another great stay

Nota Tripadvisor 5.0/5

Safari40395840062 Couples - 31/12/2019 Avaliação com certificação TripAdvisor

Another great stay at Christmas, staff very friendly and welcoming, room clean and tidy as always, breakfast really great with large choice. Christmas lunch to die for. Many many thanks to all concerned

Wonderful Staff!

Nota Tripadvisor 5.0/5

Palmetto8 Solo travel - 31/12/2019 Avaliação com certificação TripAdvisor

The hotel is a bit dated, and the wine is very expensive. However, the staff are exceptional. They are friendly, helpful, professional and make the stay worthwhile. The housekeeping staff are also lovely. I like the location, as it is an east walk to West Drayton shops and services. The bar normally has sports on, the breakfast and pizza are really nice.

How times have changed

Nota Tripadvisor 3.0/5

sefton69 Family - 26/12/2019 Avaliação com certificação TripAdvisor

Unfortunately, the hotel has changed since we visited last. Parking is controlled by outside company, which reflects how poor the tidiness of the car park was. Tons of old rotting leaves everywhere and car park used as a holding area for a travel companies vehicles. Decor dated and not much atmosphere in the main reception area. Drinks very expensive so bring your own if you have children.

Dear sefton69, Thank you for your review. Please accept my sincere apologies for any shortcomings experienced. Your feedback is very appreciated and it assists us in making improvements to our services. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira

Nice time spend with family.

Nota Tripadvisor 4.0/5

Karbhaskar Family - 25/12/2019 Avaliação com certificação TripAdvisor

Nice time stay with family. Kids enjoyed a lot because there was a kids playing zone. Swimming pool also a good to make yourself relax. The rooms are tidy and clean, enough space to stay with your family’s. Nice location all facilities are good.

Dear Karbhaskar, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager

Excelentes quartos

Nota clientes Avis 4.5/5

Carlos Famílias - 16/12/2019 Comentários confirmados de ALL

Os quartos executivos são maravilhosos e limpos. Existe uma grande variedades de produtos de higiene disponibilizado pelo hotel e são repostos todos os dias. Além disso as cápsulas de café nespresso também são repostas. Porém é longe do centro. Eu aluguei um carro então a locomoção ficou fácil. O único ponto fraco a destacar é o atendimento no bar do hotel.

Exmo Senhor (a) B., Agradecemos os seus comentários no seguimento da sua estada no Novotel London Heathrow Airport - M4 Jct 4. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

A hospedagem foi boa, tanto, que pretendo voltar mais a frente

Nota clientes Avis 4.0/5

Arthur L. F. Viajante individual - 04/12/2019 Comentários confirmados de ALL

A hospedagem foi boa, só não achei comportamento adequado de um funcionário que em vez de chamar u taxi comum, ele chamou um carro mercedinha apenas tendo eu (uma pessoa) para o transporte, do endereço do hotel até o palácio de Buckingham, com a cobrança de 65 Libras Esterlina. Já outro funcionário me fez deixar de tomar o meu café para conferir pagamentos, quando o correto é cobrar no momento da entrada no restaurante ou no momento do checkout. Mas tudo se explicou e eu paguei o que havia consumido. No Mais obrigado

Exmo Senhor LESSA F., Agradecemos os seus comentários no seguimento da sua estada no Novotel London Heathrow Airport - M4 Jct 4. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Excellent

Nota Tripadvisor 5.0/5

paragzute27 Family - 22/11/2019 Avaliação com certificação TripAdvisor

Very well maintained hotel value for money. Great rooms great staff. I was with my family very helpful staff at breakfast n reception as well. Special thanks to valley from reception and all the staff from breakfast team to make our stay memorable.

Dear paragzute27, Thank you for your great review on the hotel. It's great to see how impressed you were with the hotel and the team. They are the ones who make our guests stays memorable for all the right reasons. We will no doubt see you back again soon. Kind regards, Agnello Silveira Front Office Manager

Very average

Nota Tripadvisor 3.0/5

tubularspaghetti Solo travel - 18/11/2019 Avaliação com certificação TripAdvisor

Not the nicest Novotel you can stay in. Rooms are dated and beds very firm and uncomfortable. Service in bar and restaurant was quite average and food was very mediocre for the price point. Overall I expected more from a Novotel as I know they can be much better than this.

Dear tubularspaghetti, Thank you for your review. I am truly sorry that your stay fell short of our usual high levels of service and standards. Please accept my sincere apologies. I hope to have the pleasure of welcoming you back in the near future. Kind regards Agnello Silveira Front Office Manager

A very pleasant stay

Nota Tripadvisor 5.0/5

KaffP Family - 17/11/2019 Avaliação com certificação TripAdvisor

The usual good standards of cleanliness, comfort and service are all there but with the added bonus of a restaurant serving good food. A rare find at an airport hotel! We enjoyed our brief stay immensely and will certainly return.

Dear KaffP, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager

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