Mercure Kakadu Crocodile Hotel 3.5 stars

Customer review rating (ALL Rating) 4.1/5 901 reviews

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Mercure Kakadu Crocodile Hotel - Image 1
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Mercure Kakadu Crocodile Hotel - Image 3
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Flinders Street, 0886 JABIRU, Australia

Description

Hotel extras

  • Superb location

  • Outdoor swimming pool

  • Manjmukmuk Restaurant and Bar

  • Iconic crocodile building design

  • Event facilities for up to 250 guests

Our accommodation(s)

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Hotel location

Mercure Kakadu Crocodile Hotel

Flinders Street
0886 JABIRU
Australia

GPS:-12.671082, 132.831457

Telephone
Fax +61 8 8979 9098

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MANJMUKMUK RESTAURANT

Embracing indigenous culture with our take on local bush tucker as well as offering modern Australian cuisine, Manjmukmuk Restaurant is open for breakfast, lunch and dinner and uses locally sourced ingredients to showcase our region.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  901 reviews

TripAdvisor Rating  3.4/5  1,835 reviews

Customer review rating 4.0/5

Kate S. Families - Confirmed reviews ALL

The bathrooms are in sore need of an upgrade

Dear Kate, Thank you for sharing your feedback. We appreciate your honest comments regarding the bathrooms. We acknowledge that our bathrooms are dated, and your feedback reinforces the need for future upgrades. Please be assured that this has been noted and shared with our management team as part of our ongoing review of the property and planning for improvements. We value your input and hope that, despite this concern, you were still able to enjoy other aspects of your stay. We would welcome the opportunity to host you again in the future. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Customer review rating 3.0/5

Latoyah C. Business - Confirmed reviews ALL

Leftover food tray full of flies and all sorts of bugs at the front of my door left by previous guests? And the tray of leftover foods did not move during my stay. Milk stains all of the tea and coffee area bench. Shower has a concerning amount of calcium build up. The touchscreen would not let me turn on the fan, aircon was not cold at all, it needs to be cleaned, and I spent the entire night feeling hot with no way to cool down. Did not get told breakfast was continental and the servers did not offer anything else. I was more than willing to buy a better breakfast as I had a busy day ahead and needed the protein to ensure I wouldn’t feel sick

Dear Latoyah, Thank you for taking the time to share your experience. I am genuinely sorry to read about the number of issues you encountered during your stay. This is not the standard we aim to provide, and I fully understand your frustration. The presence of a leftover food tray, particularly one attracting insects, is unacceptable and reflects a clear lapse in our housekeeping and room inspection processes. Likewise, the cleanliness concerns you raised regarding the tea and coffee area and the shower condition are taken very seriously. These matters should have been addressed prior to your arrival, and I apologise that this did not occur. I am also concerned to hear about the malfunctioning air-conditioning and touchscreen controls. In our climate, effective cooling is essential, and the discomfort you experienced overnight is regrettable. This feedback has been passed on for immediate technical review. Regarding breakfast, I apologise that the continental offering was not clearly communicated and that alternatives were not proactively offered. We understand how important a substantial breakfast is, particularly when you have a full day ahead, and we clearly missed an opportunity to better support you. Your comments have been shared with our housekeeping, maintenance, and food and beverage teams so corrective action can be taken. We appreciate feedback of this nature, as it highlights where we must improve. Thank you again for bringing these matters to our attention. I regret that your stay fell well short of expectations. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Customer review rating 4.0/5

Praveen H. Couples - Confirmed reviews ALL

This long weekend stay was comfortable irrespective of the challenge of the power outages and repeated emergency evacuation alarms being set off at 1am and 2:30am. Staff were courteous and accommodating.

Dear Praveen, Thank you for taking the time to share your feedback. We’re pleased to hear that you found your long weekend stay comfortable and that our team remained courteous and accommodating despite the challenges of the power outages and the emergency evacuation alarms during the night. We sincerely apologise for the inconvenience caused by these disruptions and appreciate your understanding. Your comments are valued, and we hope to have the opportunity to welcome you back under smoother circumstances in the future. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Customer review rating 0.5/5

Adrian W. Business - Confirmed reviews ALL

Ignored by bar staff, front desk was horrible

Dear Adrian, Thank you for bringing this to our attention. I am very sorry to hear that you felt ignored by our bar staff and that your experience at the front desk was disappointing. This is certainly not the level of service we aim to provide, and I sincerely apologise for the frustration this caused. Your comments have been shared with the relevant managers so we can address these concerns directly with the team and ensure improvements are made. We appreciate your feedback, as it helps us identify areas where we need to do better. Thank you again for taking the time to share your experience. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Customer review rating 2.5/5

Jeremy M. Business - Confirmed reviews ALL

Upon gaining my room key, at the front reception desk, I decided to get a drink from the bar. I noticed 2-3 staff members receiving persons coming in to be seated for dining. I understood that perhaps 2-3 mins wait as the bar was unstaffed, the focus was on dining. after a considerable wait (15-20mins) a young girl came into the bar, she had greeted myself and my collogue, we mentioned looks like low staff, she replied yes... and proceeded to say that I'm sorry I will need to arrange the drinks for the people in dining first before we were to be served!! To my shock I was taken back as we waited very patently to be told this! she then proceeded to do exactly as mentioned. we both went directly to our allocated rooms, it had been a very long day, and to be told this was too much, it would not have taken her more than 2 mins to obtain the drinks we were requiring..... Very poor service.....

Dear Jeremy Thank you for taking the time to share your experience. I sincerely apologise for the service you received at the bar upon your arrival. Waiting 15–20 minutes and then being advised that you could not be served, despite having waited patiently, is understandably frustrating and not the standard of service we expect to deliver. Your feedback regarding the interaction with our staff member has been taken seriously, and I regret that this left you feeling overlooked after what had already been a long day. While we do experience periods of low staffing, this should never result in guests feeling dismissed or prioritised unfairly. A more considerate and efficient approach should have been taken, and we acknowledge that this was not handled appropriately. Please be assured that your comments have been shared with our management and food and beverage teams so this can be addressed through further training and operational review. Thank you again for bringing this to our attention. We truly value your feedback and hope we may have the opportunity to provide you with a much improved experience in the future. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

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Other web-users rate our hotel

  • 277 reviews 9/10 Location
  • 766 reviews 6.9/10 Room
  • 645 reviews 7.7/10 Service
  • 37 reviews 4.4/10 WiFi
  • 668 reviews 7.3/10 Food
  • 272 reviews 6.4/10 Cleanliness
  • 181 reviews 3/10 Value
  • 105 reviews 6.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.