Dear Valued Guest, Thank you for taking the time to share your wonderful feedback following your family's stay with us. We are delighted to know that you had an overall excellent experience and enjoyed our convenient location, which made it easy to visit Singapore's major tourist attractions. It is also wonderful to hear that you were pleased with our breakfast, our team, concierge service, and our sustainability initiatives. We are especially happy to know your nephew enjoyed the breakfast as well. At the same time, we sincerely apologise for the condition of the bed linen upon your arrival. We understand how disappointing and concerning it must have been to find visible stains, and we are equally sorry that the replacement linenwas not any better. This is certainly not reflective of the cleanliness standards we strive to uphold. Please be assured that your feedback has been shared with our Housekeeper for immediate review of our linen inspection and quality control procedures with both our Housekeeping team and laundry partner to ensure that only clean, well-presented linen is placed in our guest rooms. Thank you once again for your valuable feedback and for recognising the many positive aspects of your stay despite this issue. We truly appreciate your understanding and hope to have the pleasure of welcoming you and your family back for another stay that is flawless. Warm regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your wonderful review. We are delighted to know you enjoyed your stay and appreciated the security measures, particularly our keycard-controlled elevator access, which gives you the assurance you are living in a safe environment. We also appreciate your feedback regarding the cleanliness under the bed and the breakfast selection. Please be assured that your comments have been shared with our Housekeeping and Culinary leaders as we continually strive to improve our guest experience. Thank you as well for recognising our Security Officer and our team's thoughtful service. We truly look forward to welcoming you and your family back for another enjoyable stay. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our service exceptional and Gopi provided you with the comfort and assistance you needed. Your recommendation is greatly appreciated. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your accommodation comfortable, enjoyed the cleanliness, and appreciated our breakfast and pool facilities. Your feedback is greatly valued. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your accommodation and our facilities. We are also pleased that you appreciated the view from your room and had a relaxing time at the Infinity Pool. Your satisfaction with our breakfast offerings is greatly appreciated, as we strive to provide high-quality dining options for our guests. Thank you once again for your feedback. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience you had experienced during your stay. In our efforts to promote responsible cleaning practices that minimise the environmental impact, our Housekeeping has adopted an environmental sustainability program designed to focus on reducing water and energy consumption, thus lowering our carbon footprint. We have introduced non-cleaning days. Cleaning services, replacement of towels and linen is available upon request. We encourage all guests to embrace this initiative. For the presence of mould, this is certainly not reflective of our cleanliness standards. This has been shared with our housekeeping and maintenance teams for immediate rectification and closer inspection to prevent recurrence. We are also sorry to learn that the level of recognition you received as an ALL member did not meet your expectations. Our ALL members are highly valued, and your comments have been shared with the relevant teams to ensure better consistency in both service delivery and member recognition. We truly appreciate your feedback, as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide you with the attentive and rewarding experience you deserve. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding your stay. We are pleased to hear that you enjoyed our amenities and the convenience of our shuttle service. Your comments are appreciated, and we look forward to welcoming you back in the future. Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding the cleanliness and comfort of our hotel, as well as the convenience of our café and bar. I appreciate your feedback about the noise disturbance from neighboring rooms, which is important for us to consider as we strive to enhance our guests' experiences. Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding the cleanliness and comfort of our hotel. We appreciate your suggestion about providing printed information on facilities and benefits related to Accor membership during check-in. Please note that certain promotions, such as the Accor Plus dining discount during the F1 period, may be subject to specific regulations. Your feedback is valuable, and we will consider it for future improvements. Sincerely, Piotr Kupiec General Manager

Dear Mr. Changhwan J., Thank you for your feedback regarding your experience at our hotel. We regret to hear that our service did not meet your expectations during check-in and check-out, and we appreciate your comments, which will be used for our ongoing staff training. Sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re glad to hear that you found the hotel quiet and clean, and we appreciate your comments about the convenience of the nearby bus stop and shuttle service. However, we understand that the distance from the city center and the limited shuttle schedule made your travel experience less convenient, especially in the hot weather. Your observations about the limited dining and café options in the immediate area are also noted. We understand that, as a traveler, accessibility and variety are important, and we regret that our location did not fully meet your expectations in this regard. Please know that your feedback is valuable to us. We continuously look for ways to enhance the guest experience, and your comments will be taken into consideration for future improvements, especially regarding shuttle service and guest communication. Thank you again for staying with us. We hope to have the opportunity to welcome you back in the future. Warm regards, Piotr Kupiec General Manager

Dear Hye Mee C., Thank you for your feedback regarding your recent stay. We regret to hear that our service did not meet your expectations and that the breakfast offerings fell short of your preferences. Your comments are valuable as we strive to enhance our guest experience. Sincerely, Piotr Kupiec General Manager

Dear Jeongsik K., We very much appreciate your comments regarding your stay at the Mercure Singapore On Stevens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It will be a pleasure to read your positive note in TripAdvisor - https://www.tripadvisor.co.uk/Hotel_Review-g294265-d13…-Reviews-Mercure_Singapore_On_Stevens-Singapore.html Warm regards, Piotr Kupiec General Manager

Dear Dooyoun H., Thank you for taking the time to share your experience with us. We genuinely appreciate hearing from our guests as to what aspects of their stay require further attention to improve our overall guest experience. We’ll work on improving these areas for future guests. We hope to welcome you back for an improved experience in the future. Warm regards, Piotr Kupiec General Manager

Dear Mr. P., Thank you for taking the time to share your experience with us. We genuinely appreciate hearing from our guests as to what aspects of their stay require further attention to improve our overall guest experience. Rest assured that your feedback about the minibar will be addressed with the individual heads for improvement. We hope to welcome you back for an improved experience in the future. Warm regards, Piotr Kupiec General Manager