Pullman Brisbane Airport 5 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 441

Gwarancja
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2B Dryandra Road, 4008 LOTNISKO BRISBANE, Australia

Opis

O hotelu

  • Walking distance to Domestic Terminal

  • Outdoor pool

  • Onsite restaurant and bar, Apron

  • Executive lounge

Nasze pokoje

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Lokalizacja hotelu

Pullman Brisbane Airport

2B Dryandra Road
4008 LOTNISKO BRISBANE
Australia

Pozycja GPS:-27.386212, 153.116089

Telefon
Faks +61 7 3188 7301

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

APRON RESTAURANT

The Apron Restaurant & Bar offers guests a perfectly balanced a la carte menu for breakfast, lunch & dinner with a focus on bespoke produce sourced from the 'apron' directly around the property.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 441

Ocena TripAdvisor  4.4/5  Liczba opinii: 646

Certyfikat Doskonałości 2024

Less than stellar

Ocena na stronie TripAdvisor 2.0/5

rhondad366 Opinia zatwierdzona w TripAdvisor

Amber at the front did not inform me when I arrived very early morning that not only was the room not ready but that it would be an extra 100.00 to check in early. So I choose to spend the money on lunch. However if I had been informed that even though I waited 3 hours to check in early, I would have gone out and come back. To say it was/is a bad experience is an understatement. Shame on you Brisbane Pullman airport. It’s 10 minute to 2 and I have not been allowed to check in because I’m in an executive room, many others have been allowed to check in. This will be my last time in an Accor hotel.

Low standards

Ocena na stronie TripAdvisor 1.0/5

Brad D Rodziny - Opinia zatwierdzona w TripAdvisor

First Amber at check-in needs a reality check. We are the paying guests, Amber, My wife arrived First and I was on a later flight, and I rang two weeks ago and again yesterday and both times yes we will give your wife the access to the room. Guess what Amber was NOT so accommodating and refused my wife, so she had a 1 .5 hours wait until I turn up to show my platinum card. We are so loyal to Accor, and thanks Amber, that was a good start to our holiday. NOT. I know for a fact that Mercure Legian will treat loyalty members so much better. We did have a fantastic meal in the restaurant, Zach was so much more accommodating and funny, and he made a difference. Thanks, Zach, for your time and for explaining the menu. we did appreciate that.

Dear Brad, After replying to your initial review via email on 17th April, which you may not yet have seen— we can see that you have now added a second review under a different account. It is disappointing to see this second review again single out a staff member who was carrying out their duties appropriately and according to the hotels privacy policy. As mentioned in our original email reply, we sincerely apologise if any names or pre-arrival details were overlooked. These protocols are in place to protect our guests privacy, and our team is expected to follow them without exception. While we absolutely welcome constructive feedback and take all guest concerns seriously, continued personal criticism of team members is not acceptable. We remain committed to delivering respectful, professional service at all times, and we will continue to stand by our team when they act in accordance with our standards and policies. Kind regards. James Mackintosh General Manager

Not a happy camper

Ocena na stronie TripAdvisor 1.0/5

Brad D Opinia zatwierdzona w TripAdvisor

First Amber at check-in needs a reality check. We are the paying guests, Amber, My wife arrived First and I was on a later flight, and I rang two weeks ago and again yesterday and both times yes we will give your wife the access to the room. Guess what Amber was NOT so accommodating and refused my wife so she had a 1 .5 hour wait until I turned up to show my platinum card. We are so loyal to Accor and thanks Amber that was a good start to our holiday. NOT. I know for a fact Mercure Legian will treat loyalty members so much better. We did have a fantastic meal in the restaurant, Zach was so much more accommodating and funny and he made a difference. Thanks Zach for you time and explaining the menu we did appreciate that.

Good day and thank you for your feedback. Our Director of Rooms has responded directly to you and addressed the concerns you have raised. Thank you for the kind review of our restaurant, as we are very pleased to hear of Zach's wonderful service and the enjoyment of your meal! We wish you a fantastic holiday. Sincerely, Maxine Karam Business Development Executive

No Room

Ocena na stronie TripAdvisor 1.0/5

Margaretangeka50 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

We booked after a long flight from Dubai three adults in the room. My sister was expected to sleep on a fold down bed not big enough for an adult in the lounge area which would mean tripping over furniture to go to bathroom. Bathroom access only in main bedroom were my husband and i sleeping we did not stay but left drove home late at night. Room was advertised as sleeping four people it would defy anyone to fit two fold downs in room. When we queried this we were told a child would sleep with parent in their room fold down for child. Therefore room not meant for 4 people. False advertising.

Dear Margaret, Thank you for your honest feedback. I am truly sorry to hear about your experience, and the inconvenience this had caused. Please rest assured that this has been raised further, and we are addressing this issue. Please feel free to reach out as I am very happy to discuss this further with you. Sincerely, James Macintosh Director of Rooms

Gross carpet and a broken fridge

Ocena na stronie TripAdvisor 2.0/5

kristenhart2e Opinia zatwierdzona w TripAdvisor

This hotel is fine for an airport hotel. You don't hear the airplanes and the room is set up well. Unfortunately the carpet in the hallway is beyond disgusting, its well past the time it should have been changed. The worst part was the fact that refrigerator was not cold and all the food we purchased to bring on our flight was lukewarm and had to be thrown out. The best the front desk staff could do was offer us some chocolates? I regret giving them extra money in their bar for beers and a burger. They should've offered to compensate us for the lost food. Even giving us the shuttle for free would've been less than the amount of the wasted food.

Dear Kristen, Thank you for taking the time to explain your experience at the Pullman Brisbane Airport. I am sorry that your experience did not meet your expectations; for this I apologise sincerely. We are committed to delivering an exceptional service experience to every customer, which is why your feedback is invaluable to us. Please know that we are taking the necessary steps to resolve the issue you have mentioned with the fridge and prevent it from happening again. Our in-room bar fridges are designed for storing drinks and small food items such as snacks, and are not ideal for general food storage. As for the carpets, we are currently discussing options with our maintenance team. We would be happy to discuss the matter further if you wish. Please feel free to contact the hotel directly and ask to speak with the Director of Rooms. We look forward to the opportunity to welcome you back in the near future. Sincerely, Pullman Brisbane Airport

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 048 Liczba opinii 9.2/10 Lokalizacja
  • 1 354 Liczba opinii 8.7/10 Pokój
  • 1 336 Liczba opinii 8.9/10 Obsługa
  • 12 Liczba opinii 6.4/10 Internet
  • 698 Liczba opinii 9/10 Komfort
  • 609 Liczba opinii 7.2/10 Jedzenie
  • 418 Liczba opinii 8.5/10 Czystość
  • 318 Liczba opinii 3.8/10 Dobra oferta cenowa

Zarządzane przez Trustyou

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