Mercure Kota Kinabalu City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,390 reviews

Hotel extras

  • iMac corner and Free Wi-Fi

  • Walking distance to Jesselton Point, Jesselton Mall, Suria Sabah Shopping Mall and Gaya Street

  • Restaurant at rooftop with superb view

  • Suites with one, two or three bedrooms with kitchenette facility, dining & living area

ALLSAFE approved hotel

Hotel location

Mercure Kota Kinabalu City Centre

No 41 Jalan Gaya, Kota Kinabalu

GPS:5.988417, 116.079614

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Each room is equipped with W-Fi internet connection, flat screen TV, in-room safe, mini bar, hair dryer, IDD, cable channel and rain shower

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,390 reviews

TripAdvisor Rating  3.5/5  322 reviews

Underwhelming Mercure

TripAdvisor rating 2.0/5

trvkaki Families - TripAdvisor review

Compared to the other Mercure I have stayed at previously, this Mercure is underwhelming and probably worse off than an Ibis. The hotel was old but in a central location. Do note that there is no hotel parking and the parking outside the hotel was public parking which is always full. While the 1 bedroom suite I booked was for 2 adults and 1 kiddo, only 2 towels were provided throughout my 2 nites stay. The bottles of body wash and shampoo were also empty and it appeared that housekeeeping staff don’t bother to check or refill them. The Accor group has changed from bottled water to filtered water tap but gauging from the quality of this hotel, we cannot help but wondered when was the filter last changed. Breakfast was short of variety whereby they don’t even have hash brown which was rather unusual in Asia hotels.

Best place near jetty

Customer review rating 5.0/5

Joe Couples - Confirmed reviews ALL


ok, good stay

Customer review rating 3.5/5

Iris L. Families - Confirmed reviews ALL

sound proof very poor, next door toilet flash , bathing , can hear clearly. over all condition satisfy .

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Overall is good except the cleanliness of the room,stain on bedsheets and weird smell of the towel. Worst breakfast in term of the taste of the foods and eggs station not ready before 6.45am for people who have early breakfast by 6am

Terrible services

Customer review rating 2.0/5

Bl Friends - Confirmed reviews ALL

I booked a 2 bedroom suite for two nights and wanted the bed arrangement to be 2 single beds for both room. I emailed the hotel 2 months before my trip on that following by 3 reminders, no reply. I decided to call the hotel, the receptionist said they will take note of that. On the day I check in on Friday, I asked the receptionist if the room he assigned to me is two single beds arrangement, he said yes. We went up and found Queen side bed for both rooms. I call the receptionist again, he did not apologise and said someone will change for us. We ended up waited for 30 minutes only received his call saying that they are not able to change and will get us a new room. Even without the incident, I still feel his attitude and the way he handled the matter was terrible

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Other web-users rate our hotel

  • 1,021 reviews 7.5/10 Location
  • 1,373 reviews 6.9/10 Room
  • 793 reviews 8.2/10 Service
  • 27 reviews 8.4/10 WiFi
  • 628 reviews 6.3/10 Comfort
  • 558 reviews 6.3/10 Cleanliness
  • 405 reviews 5.5/10 Breakfast
  • 294 reviews 5.4/10 Amenities

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