Mercure Kota Kinabalu City Centre 4 stars

Compared to the other Mercure I have stayed at previously, this Mercure is underwhelming and probably worse off than an Ibis. The hotel was old but in a central location. Do note that there is no hotel parking and the parking outside the hotel was public parking which is always full. While the 1 bedroom suite I booked was for 2 adults and 1 kiddo, only 2 towels were provided throughout my 2 nites stay. The bottles of body wash and shampoo were also empty and it appeared that housekeeeping staff don’t bother to check or refill them. The Accor group has changed from bottled water to filtered water tap but gauging from the quality of this hotel, we cannot help but wondered when was the filter last changed. Breakfast was short of variety whereby they don’t even have hash brown which was rather unusual in Asia hotels.

Excellent

sound proof very poor, next door toilet flash , bathing , can hear clearly. over all condition satisfy .

Overall is good except the cleanliness of the room,stain on bedsheets and weird smell of the towel. Worst breakfast in term of the taste of the foods and eggs station not ready before 6.45am for people who have early breakfast by 6am

I booked a 2 bedroom suite for two nights and wanted the bed arrangement to be 2 single beds for both room. I emailed the hotel 2 months before my trip on that following by 3 reminders, no reply. I decided to call the hotel, the receptionist said they will take note of that. On the day I check in on Friday, I asked the receptionist if the room he assigned to me is two single beds arrangement, he said yes. We went up and found Queen side bed for both rooms. I call the receptionist again, he did not apologise and said someone will change for us. We ended up waited for 30 minutes only received his call saying that they are not able to change and will get us a new room. Even without the incident, I still feel his attitude and the way he handled the matter was terrible