Hotel L'Échiquier Opéra Paris-MGallery 4 estrelas
Nota clientes Avis (Classificação ALL) 4.7/5 1.176 comentários
38 Rue De L Echiquier
POISSONNIERE BONNE NOUVELLE: 20
METRO: 8 or 9 BONNE NOUVELLE
ORLY A 18 km / 11 milhas
ROISSY CDG A 22 km / 13 milhas
GARE D'AUSTERLIZ A 4 km / 2 milhas
GARE DE L'EST A 1 km / 1 milhas
GARE DE LYON A 4 km / 2 milhas
GARE DU NORD A 1 km / 0 milhas
GARE MONTPARNASSE A 6 km / 4 milhas
GARE ST LAZARE A 2 km / 1 milhas
Check-in desde as - Check-out até às
Estamos em 1920, no coração de Paris, na azáfama dos Grands Boulevards. Mergulhe nesta atmosfera única enquanto prova os nossos fabulosos cocktails e a nossa cozinha sazonal.
O hotel L'Echiquier Opéra Paris, situado no centro da Grands Boulevards, a zona principal da capital, dá-lhe as boas-vindas com um cenário calmo e confortável. Os quartos e suites com ar condicionado são apartamentos parisienses típicos de 1930 e incluem chinelos, roupões, produtos de beleza CLARINS e WIFI grátis. Peça um dos nossos quartos com vista para Montmartre ou com varanda. As suites têm capacidade para até 4 pessoas. Quartos comunicantes disponíveis para famílias.
Avaliações dos nossos clientes
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Solid Property, Let Down by Poor Customer Service – Hint: Check your Bills
Nota Tripadvisor 3.0/5
Wills_au Avaliação com certificação TripAdvisor
We spent a few nights in a Suite at the Hotel L'Echiquier Opera Paris. That was a bit of a disappointment overall. I waited 15 minutes to be checked-in, due to angry customers checking out with interestingly similar issues about overcharges. During the check-in process, I was not recognized as a top tier member (I am a Diamond Accor member). There was no welcome amenity (I did not bother asking). The minibar was empty the first day and magically went full on the second. I requested a late checkout over the phone on the day before we left, I was told "3PM". The next morning, asking for my room key to be reprogrammed, I am told "1PM". The lady I spoke to wasn't apologetic or did not try to help, I was only faced with: "Look at what's written on my computer". Then came checkout time, and I was having "deja vu". Some erroneous items added to my bill like breakfasts (I did not have breakfast on-site, on any day). All-in-all, the Hotel L'Echiquier Opera Paris is a solid property, but let down by poor governance/customer service. That is inline with previous feedbacks I could read here.
Lovely hotel. Classy with lots of lovely touches
Nota Tripadvisor 5.0/5
katie c Famílias - Avaliação com certificação TripAdvisor
Family of four from UK. Stayed three nights. The bedrooms were small but entirely adequate. Good air conditioning - effective without being over powering. Good pillows. Lovely Clarins shower gel, shampoo and conditioner. Proper hangers (unusual these days). Lovely tiling and fittings in the bathrooms. Powerful shower. Excellent breakfast. Lovely restaurant, beautifully decorated. Best of all was the flexibility of the staff. We had to change our booking twice because of Covid and on both occasions our changes were accommodated without a single quibble. Topping off this excellent service was a €100 reduction in our bill because instead of staying over New Year we stayed in July.
Bad start but very nice after that. Charming staff and excellent breakfast
Nota Tripadvisor 4.0/5
JohnBuckeroo Avaliação com certificação TripAdvisor
We booked a suite which turned out to be not acceptable for an Accor hotel. The second room was just a large bed which could not be moved and the rooms needed refurbishment. We were relocated to adjoining interconnected rooms which were infinitely better. The ladies on reception were exceptionall helpful, as was the man who booked a trip for us. They should all be promoted. The breakfast was exceptionally good and a big surprise. We did have a coffee machine in the room as well. Personally we did not like the area which is on the outskirts of the main shopping area, a bit like being in a hotel just off Oxford Street. We would not stay in that area again but full marks to all the staff.
Dear John, We very much appreciate your comments regarding your stay at l'Echiquier Opéra Paris. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Hoda - Front Office Manager
Good except insufficient personnel and front desk support.
Nota Tripadvisor 3.0/5
Familyvacation2828 Famílias - Avaliação com certificação TripAdvisor
I was not entirely satisfied. I have stayed at Accor hotels all over the world, including in France. The hotel room was very nice. So were the common areas and the location. The surprising and disappointing thing at this hotel was the insufficiency of front desk employees and support. Sometimes there was not one employee at the front desk. You would have to wait and someone would come eventually. And to call in the evening, you would always have to wait 20 ring tones before someone picked up, appearing to be out of breath! We did not see luxury hotel service, as expected. Even during the morning, when there were two employees, they were overloaded and you would often have to wait. We stayed at an Accor M-Gallery (Royal) in Lyon, France. What a difference! Very attentive staff. Turn down service every night. Delivery of chocolates every night. Immediate reaction for any problem. L'Échiquier was disappointing on that level. Even for the check out, the front desk person did not ask me if we enjoyed our stay. Again, surprising for Accor hotel level. Contrary to other Accor hotels, I did not receive a request for a survey, which is standard practice. (only a suggestion to put something on trip advisor) They therefore seem to be aware of insufficient service support and do not want to hear about it or address it.
Dear guest, Thank you for taking the time to letting us about this situation. We regret we were not able to provide higher standard of service. I have shared your comments with my team . We have already talked about it at length by email and especially the difference between the MGallery Lyon which is not similar to our 4 stars hotel but of couse we remain at your disposal. Regards, Hoda - Front Office Manager
Lovely small hotel
Nota Tripadvisor 4.0/5
jenabaintheworld Negócios - Avaliação com certificação TripAdvisor
Lovely small hotel in 10th arronsidement. Nice neighborhood. Helpful staff at feint desk and restaurant. We held a business meeting here over the weekend-- good place for this. Room was small, but it's Paris. Comfortable bed and bathroom. Try to avoid rooms along street, which was my situation, as it's loud with young people at night.
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