Hotel L'Échiquier Opéra Paris-MGallery

We spent a few nights in a Suite at the Hotel L'Echiquier Opera Paris. That was a bit of a disappointment overall. I waited 15 minutes to be checked-in, due to angry customers checking out with interestingly similar issues about overcharges. During the check-in process, I was not recognized as a top tier member (I am a Diamond Accor member). There was no welcome amenity (I did not bother asking). The minibar was empty the first day and magically went full on the second. I requested a late checkout over the phone on the day before we left, I was told "3PM". The next morning, asking for my room key to be reprogrammed, I am told "1PM". The lady I spoke to wasn't apologetic or did not try to help, I was only faced with: "Look at what's written on my computer". Then came checkout time, and I was having "deja vu". Some erroneous items added to my bill like breakfasts (I did not have breakfast on-site, on any day). All-in-all, the Hotel L'Echiquier Opera Paris is a solid property, but let down by poor governance/customer service. That is inline with previous feedbacks I could read here.

Family of four from UK. Stayed three nights. The bedrooms were small but entirely adequate. Good air conditioning - effective without being over powering. Good pillows. Lovely Clarins shower gel, shampoo and conditioner. Proper hangers (unusual these days). Lovely tiling and fittings in the bathrooms. Powerful shower. Excellent breakfast. Lovely restaurant, beautifully decorated. Best of all was the flexibility of the staff. We had to change our booking twice because of Covid and on both occasions our changes were accommodated without a single quibble. Topping off this excellent service was a €100 reduction in our bill because instead of staying over New Year we stayed in July.

We booked a suite which turned out to be not acceptable for an Accor hotel. The second room was just a large bed which could not be moved and the rooms needed refurbishment. We were relocated to adjoining interconnected rooms which were infinitely better. The ladies on reception were exceptionall helpful, as was the man who booked a trip for us. They should all be promoted. The breakfast was exceptionally good and a big surprise. We did have a coffee machine in the room as well. Personally we did not like the area which is on the outskirts of the main shopping area, a bit like being in a hotel just off Oxford Street. We would not stay in that area again but full marks to all the staff.

I was not entirely satisfied. I have stayed at Accor hotels all over the world, including in France. The hotel room was very nice. So were the common areas and the location. The surprising and disappointing thing at this hotel was the insufficiency of front desk employees and support. Sometimes there was not one employee at the front desk. You would have to wait and someone would come eventually. And to call in the evening, you would always have to wait 20 ring tones before someone picked up, appearing to be out of breath! We did not see luxury hotel service, as expected. Even during the morning, when there were two employees, they were overloaded and you would often have to wait. We stayed at an Accor M-Gallery (Royal) in Lyon, France. What a difference! Very attentive staff. Turn down service every night. Delivery of chocolates every night. Immediate reaction for any problem. L'Échiquier was disappointing on that level. Even for the check out, the front desk person did not ask me if we enjoyed our stay. Again, surprising for Accor hotel level. Contrary to other Accor hotels, I did not receive a request for a survey, which is standard practice. (only a suggestion to put something on trip advisor) They therefore seem to be aware of insufficient service support and do not want to hear about it or address it.

Lovely small hotel in 10th arronsidement. Nice neighborhood. Helpful staff at feint desk and restaurant. We held a business meeting here over the weekend-- good place for this. Room was small, but it's Paris. Comfortable bed and bathroom. Try to avoid rooms along street, which was my situation, as it's loud with young people at night.