Novotel Bangkok Sukhumvit 20 bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 561 ulasan

Jaminan Harga
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Novotel Bangkok Sukhumvit 20 - Image 4
19/9 Soi Sukhumvit 20, Klong Toey, 10110 BANGKOK, Thailand

Deskripsi

Keistimewaan hotel

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Bar dan restoran gourmet terkenal

  • Suite Family dan kamar terhubung

Akomodasi kami

Lokasi hotel

Novotel Bangkok Sukhumvit 20

19/9 Soi Sukhumvit 20, Klong Toey
10110 BANGKOK
Thailand

GPS:13.731522, 100.564021

Telepon
Fax +66 2 009 4900

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.6/5  561 ulasan

Peringkat TripAdvisor  4.7/5  2.578 ulasan

Sertifikat keunggulan 2025

Thanks Natt

Catatan Tripadvisor 5.0/5

P3762BXjuliem Ulasan TripAdvisor tersertifikasi

Great location & spacious room. Natt, Concierge was of great assistance with navigating transportation to airport. Very clean and friendly staff. Not far from the MBK Centre

Dear Julie M, Thank you very much for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our great location, spacious room, and the cleanliness of the hotel. A special thank you for recognizing Khun Natt, who was pleased to assist you with transportation arrangements to the airport. Your kind words will certainly be shared with the team as encouragement. We are also glad you found our location convenient, with easy access to Shopping Area. We truly appreciate your support and look forward to welcoming you back again in the near future. Warm regards, Kanta Hanvesakul Hotel Manager

It is recommended to make an online reservation in advance.

Catatan Tripadvisor 5.0/5

Explorer03116260371 Ulasan TripAdvisor tersertifikasi

In the afternoon and evening, I went to the Sky Lounge. Ploy provided excellent service, was lovely. The food and cocktails were delicious.

Dear Khun Wai, Thank you very much for sharing your recommendation and kind feedback. We truly appreciate your suggestion regarding making an online reservation in advance, which will certainly be helpful for other guests. We are delighted to hear that you enjoyed your time at the Sky Lounge and that Khun Ploy provided excellent and lovely service. It is also wonderful to know that you enjoyed the food and cocktails. Your kind compliments will be shared with Ploy and the team as great encouragement. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience in the future. Warm regards, Kanta Hanvesakul Hotel Manager

Fhasai is so friendly

Catatan Tripadvisor 5.0/5

Zeng C Ulasan TripAdvisor tersertifikasi

Fhasai is so friendly,l like it,I like her service a lot thank you for the nice room and nice view for me. The location of hotel very convenient and next to the emdistict. What a excellent choice.

Dear Zeng C, Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our location convenient, especially with the close to EmDistrict. It is truly rewarding to know that Fhasai’s friendly and attentive service made such a positive impression on you. Your kind words will certainly be shared with her as encouragement. We are also pleased that you enjoyed the nice room and beautiful view prepared for you. Thank you for choosing our hotel. We truly appreciate your recommendation and look forward to welcoming you back again in the near future. Warm regards, Kanta Hanvesakul Hotel Manager

Natt Saved Our New Year’s Eve Dinner 🎉

Catatan Tripadvisor 5.0/5

oneptrk Ulasan TripAdvisor tersertifikasi

We were struggling to find a last-minute table for New Year’s Eve, and Natt truly saved the evening. Thanks to their help, we managed to secure a great dinner despite everything being fully booked. Super professional, kind, and efficient — exactly what you hope for from a concierge. Thank you, Natt, and Happy New Year! 🎉

Dear Khun Patrik, Thank you very much for sharing such a wonderful comment. We are delighted to hear that Natt was able to save your New Year’s Eve dinner and help make your celebration a memorable one Your kind words about Khun Natt’s professionalism, kindness, and efficiency truly reflect the level of service we strive to provide. We will be sure to share your appreciation with him—it will mean a great deal. Thank you once again, and we wish you a Happy New Year. We look forward to welcoming you back to Novotel Bangkok Sukhumvit 20 very soon. Warm regards, Novotel Bangkok Sukhumvit 20

Very average experience - don’t go!

Catatan Tripadvisor 2.0/5

RSagar Ulasan TripAdvisor tersertifikasi

Very average experience We booked this hotel for 8 nights for our family with 2 rooms. We requested for interconnected rooms well in advance and we were given the rooms however one of the rooms was for people with disability on the 10th floor and the washroom had no shower cubicle and was open which was not our preference so we asked for another set of interconnected rooms. We were asked to wait till the next day. We had to pack again for change of rooms which was inconvenient. They didn’t even bother to check with us if we’d be ok with the first set of rooms given to us despite us asking for these rooms well in advance and they knew very well that we didn’t need a room for disabled people. The service at this hotel is particularly bad and that’s why I’ve given a 2 rating. Thailand is known for its hospitality and this hotel is doing its best to change that. There’s no one to open the lobby door for you. When you enter, they try to not make eye contact so they don’t have to wish you or greet you. The concierge is non existent. They have a tuk-tuk for shuttle service to the BTS station and the nearest is phrom phrong station, however they seem reluctant mostly. They have the shuttle service till 9pm and once we reached at 9.05pm at the reception and they refused the shuttle. They are not customer friendly at all. The breakfast is not what you get at other hotels in BKK and the spread is minimal. I would not recommend to take the room with the breakfast if you’re staying for a long period like we did as it’s similar everyday. We regretted taking the breakfast option with them. They do have an Indian section which looks very bad and we never tried it as we love Thai and oriental food so weren’t bothered with the sad looking Indian fare. They do not have a service or staff available to give you a table as per your family size and you’re on your own and hence, the breakfast is managed badly. There is no service at the table for your breakfast like getting tea/coffee or eggs to your table so the egg station always has a long queue so we avoided that and stuck to boiled eggs or fried eggs. The staff is not bothered to help or serve during breakfast and are usually making faces at the crowds. The items that get over are not replenished quickly so there are empty pots mostly. This was the peak season so I’m sure they were expecting the hotel to be full. The housekeeping is good however we had to ask for supplies as they never replenished what was over. Towels were torn sometimes, the foot mat in the washroom was missing on two days as they didn’t have enough of these it seems. There was no body lotion in our rooms and when i asked for it, I was told that the superior rooms didn’t have any body lotion which was quite absurd. When i told them that I had never heard this from any hotel before, they sent one bottle for two rooms! There was no conditioner either so we bought our own. When we checked out, they asked for the body lotion bottle and if it was in the room. They really treat the body lotion like some magic potion! The housekeeping staff was very well behaved though and I would surely exclude them from the bad service attitude of the rest of the staff. The staff at the hotel overall seemed demotivated, or not supervised well or not trained well. We have stayed at the Valia and Hilton before in BKK and our experience at these hotels has been very different and excellent. We paid a premium at this hotel due to the high season and regret booking this one over the previous hotels we have stayed in. We won’t come back to this one for sure. The crowd overall is also not the best at this hotel even though the prices were not very low but we have learnt that we need to spend much more in peak season to get what we want 😊 The location was good and there is a 7 Eleven very close. The badly behaved people at this 7 Eleven are from this hotel! 😊 We didn’t try the restaurants around but there are plenty around. We took cabs mostly but it’s convenient for anyone who wishes to take the BTS. We went to terminal 21 a couple of times for meals and the food court is average as per me. I wouldn’t say that there was any glaring issue at this hotel but I would not recommend to anyone. I’m sure there are better options available. When we were checking out on 30th Dec, we met the manager at the lobby and he was great but we never saw him before at the hotel. Maybe that’s why the hotel was so poorly managed. I wish he was there permanently. The rooms are run down and the carpets in the lobby are dirty. The beds are comfortable though and we slept well. The TV does not have the internet and are old so no Netflix or Amazon possible on their TVs.

Dear Mr. Sagar, Thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations, particularly during the peak season when comfort and service are especially important. We apologize for the inconvenience caused regarding the interconnecting room allocation and the subsequent room change. We understand how disruptive this can be and regret that it was not handled more smoothly. We are also sorry to learn that the overall service experience, including guest welcome, shuttle service, and breakfast, fell short of what you expected. This is not the level of hospitality we strive to provide, and your comments have been shared with our management team for review and improvement. While we appreciate your kind words about our housekeeping team, we regret the inconsistencies you experienced with in-room amenities and replenishment, which should have been better managed. We are pleased to hear that you had a positive interaction with our Front Office Manager at the time of departure. He is consistently present on duty for extended hours; however, guests may not always encounter him depending on their schedules during their stay. Once again we sincerely apologize that your experience did not reflect the value you expected. Thank you again for your feedback, which is important to us as we continue to improve our guest experience. Warm regards, Kanta Hanvesakul Hotel Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 968 ulasan 9.1/10 Lokasi
  • 1.168 ulasan 8.1/10 Kamar
  • 1.663 ulasan 9.1/10 Pelayanan
  • 20 ulasan 7.5/10 Internet
  • 856 ulasan 9.2/10 Makanan
  • 581 ulasan 7.8/10 Kebersihan
  • 551 ulasan 8.9/10 Sarapan
  • 360 ulasan 8.6/10 Suasana

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