Novotel Bangkok Sukhumvit 20 bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 561 ulasan

Jaminan Harga
Terbaik
Novotel Bangkok Sukhumvit 20 - Image 1
Novotel Bangkok Sukhumvit 20 - Image 2
Novotel Bangkok Sukhumvit 20 - Image 3
Novotel Bangkok Sukhumvit 20 - Image 4
19/9 Soi Sukhumvit 20, Klong Toey, 10110 BANGKOK, Thailand

Deskripsi

Keistimewaan hotel

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Bar dan restoran gourmet terkenal

  • Suite Family dan kamar terhubung

Akomodasi kami

Lokasi hotel

Novotel Bangkok Sukhumvit 20

19/9 Soi Sukhumvit 20, Klong Toey
10110 BANGKOK
Thailand

GPS:13.731522, 100.564021

Telepon
Fax +66 2 009 4900

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.6/5  561 ulasan

Peringkat TripAdvisor  4.7/5  2.580 ulasan

Sertifikat keunggulan 2025

Brilliant check in by Fhasai

Catatan Tripadvisor 5.0/5

Fearless16498625824 Ulasan TripAdvisor tersertifikasi

I have stayed at many Accor hotels over the years but I never had a better experience than at Novotel Soi 20 Bangkok. As so often in life, people make the difference and at the Novotel this difference was brilliantly delivered by the charming Fhasai. Fhasai welcomed us so nicely and checked us in absolutely fabloously. Thank you very much Fhasai …

A beautiful good location hotel in Sukhumvit area

Catatan Tripadvisor 5.0/5

Salim S Ulasan TripAdvisor tersertifikasi

I loved every bit of the hotel. Good clean and perfect location. Reception very friendly especially a girl called Nutty. She was sweet and extremely helpful. I recommend this hotel very highly and will come again

NOvotel: Management Issues

Catatan Tripadvisor 2.0/5

worldcitizensm Ulasan TripAdvisor tersertifikasi

As a Platinum Accor ALL member I was looking forward to staying at the property for the first time (after having stayed at the nearby Sofitel one year prior) for 5 nights. Upon check-in I was told I received an upgrade so was happy to hear that. But that’s when “happy” ended. There was a major issue in my room: the shower water would not hold at a single temperature, continually fluctuating between warm, hot and cold, every 20 sec or so while the water was running no matter where I had the tap handle set. Needless to say this was not an enjoyable experience especially in the Bangkok heat where two showers a day is not uncommon. I notified the front desk after my first night. Jira told me it would be addressed by maintenance. Following morning: no change so I invite Jira up to my room to put his hand under the running shower water. He does and tells me he will tell maintenance again. I firmly believe he did this. Still no change by the next afternoon when I’m then offered to be moved to another room. It’s odd that I would be offered an inconvenience to resolve my inconvenience. I politely declined to be additionally inconvenienced. And again, I’m told maintenance is trying to address the issue. The next day I was approached by a front desk team member and told that Management would like to offer me a 10% discount as compensation. I explained that such an offer was unacceptable (2%/night, really?). I asked that person to tell Management to think harder about my inconvenience. This wasn’t like a delayed check-in time. I guess they didn’t since upon check-out I was given a 10% discount. I laughed and explained how Management (of which nobody on that team bothered to speak to me) has tarnished my view and advocacy of the Novotel brand because it was not delivering on its -- albeit quickly researched and unedited --brand promise: The Novotel brand promise is to offer a balanced living experience for both business and leisure travelers, where guests can enjoy “Time well spent”. This is achieved by blending comfort, modern design, and thoughtful wellness offerings to leave guests feeling refreshed and invigorated. Yes, the irony is thick here. Two other things: 1) For much of the time during my 5 visits to the Exec Lounge’s evening free cocktail and snack offering, the woman managing the Lounge was much more attentive to what’s on her phone than filling guest’s glasses or removing the plates for the maybe only 6 (max) guests each evening. 2) And I had to laugh at this interaction on night 3 or 4 of my inconvenience: while spending money at the rooftop bar I asked the suited gentleman who I assumed was the manager if I could keep the coaster beneath my drink since my friend collects coasters. I was told, “No, it’s hotel property”. Thanks Novotel. Lastly, it’s not surprising that I didn’t receive from the hotel an email survey about my stay. That would seem, to me, to put into question the integrity of such research undertaken by the hotel and maybe by extension Accor. Despite the kindness of Snack, Jira, and Fhasai, it’s clear that the Management is not in the business of delivering the Novotel brand promise but rather is in the business of delivering profit to Accor and fails to recognize that delivering the promise delivers increased profit. I’m sorry to say that, for me, management and others put the “No” in “Novotel”. I’m curious to see if/how management responds to this beyond the trite “thank you… sorry… we take all comments seriously… look to improve… etc. …”

Thanks Natt

Catatan Tripadvisor 5.0/5

P3762BXjuliem Ulasan TripAdvisor tersertifikasi

Great location & spacious room. Natt, Concierge was of great assistance with navigating transportation to airport. Very clean and friendly staff. Not far from the MBK Centre

Dear Julie M, Thank you very much for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our great location, spacious room, and the cleanliness of the hotel. A special thank you for recognizing Khun Natt, who was pleased to assist you with transportation arrangements to the airport. Your kind words will certainly be shared with the team as encouragement. We are also glad you found our location convenient, with easy access to Shopping Area. We truly appreciate your support and look forward to welcoming you back again in the near future. Warm regards, Kanta Hanvesakul Hotel Manager

It is recommended to make an online reservation in advance.

Catatan Tripadvisor 5.0/5

Explorer03116260371 Ulasan TripAdvisor tersertifikasi

In the afternoon and evening, I went to the Sky Lounge. Ploy provided excellent service, was lovely. The food and cocktails were delicious.

Dear Khun Wai, Thank you very much for sharing your recommendation and kind feedback. We truly appreciate your suggestion regarding making an online reservation in advance, which will certainly be helpful for other guests. We are delighted to hear that you enjoyed your time at the Sky Lounge and that Khun Ploy provided excellent and lovely service. It is also wonderful to know that you enjoyed the food and cocktails. Your kind compliments will be shared with Ploy and the team as great encouragement. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience in the future. Warm regards, Kanta Hanvesakul Hotel Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 969 ulasan 9.1/10 Lokasi
  • 1.162 ulasan 8/10 Kamar
  • 1.673 ulasan 9.2/10 Pelayanan
  • 20 ulasan 7.5/10 Internet
  • 861 ulasan 9.1/10 Makanan
  • 577 ulasan 7.8/10 Kebersihan
  • 548 ulasan 8.8/10 Sarapan
  • 368 ulasan 8/10 Fasilitas

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