ibis Vienna Airport 3 звезды

Dear Guest, Thank you for sharing your feedback about your recent stay at our hotel. We genuinely appreciate your input, as it helps us understand and address our guests' concerns. We apologize for any confusion regarding our hotel's location. We want to clarify that we are indeed part of a motorway service station, which is highlighted on our website to provide accurate information to our guests. While we are not advertised as an "airport hotel," we aim to offer a convenient resting place for travelers on the road. We regret any inconvenience you experienced with transportation to and from the airport. We understand that proximity to the airport is important for many guests, and while we do not offer a transfer service, we do provide information about transportation options on our website and at the front desk. Regarding the Wi-Fi, we apologize if you encountered connectivity issues during your stay. Our records indicate that the Wi-Fi was operational during your visit, and we encourage guests to reach out to our front office team immediately if they encounter any technical difficulties. They are available 24/7 to assist with such issues and ensure a pleasant stay for our guests. We are pleased to hear that you found the room clean and enjoyed the dinner and breakfast. However, we apologize if you found the dining options to be on the expensive side. We appreciate your feedback on this matter, and we will review our pricing to ensure it aligns with our guests' expectations. Your feedback is valuable, and we hope you will consider staying with us again in the future, keeping in mind our location and the services we offer. If you do decide to return, please feel free to reach out to our front office team for any assistance or information you may require. Thank you once again for your review, and we wish you safe and pleasant travels ahead. Best regards, Georg Pollerus (Resident Manager)

Dear Sreejith, thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed your experience with us. We're thrilled that you had a wonderful stay and appreciate your kind words about the morning run :) Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. Safe travels and warm regards, Your ibis Vienna Airport

Dear guest, we are terribly sorry that your stay with us was not acceptable and your experience didn't meet your expectations. 1-star ratings always make us very sad. Our hotel is situated near the airport but the location (rest station area) is quite complicated so you indeed need a vehicle to get there. We can provide this service by booking a Taxi at an airport rate, which works fine most of the time. We regret that this time it wasn't the case. We hope that apart from this inconvienience you enjoyed your stay at least a little. Should you decide to change your mind and visit us again, a delicious, refreshing welcome drink of your choice awaits. Kindest regards, Your ibis Vienna Airport Team.

Dear 654madaliman, I thank you for your time in writing to us. unfortunately I do not have the details of your reservation. but I am very sorry for the misunderstanding that our receptionist has caused. our job is to provide services and deliver information to our customers. I thank you for your criticism and I will seek a solution to this problem. we hope to be able to greet her again soon. Best regards Cristian López Hotel Resident Manager Ibis Vienna Airport